Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Thomas Tire & Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty84−1.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Thomas Tire & Automotive

High Point, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 96 tire repair shops · 4.7★ from 1,067 Google reviews

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Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thomas Tire & Automotive is better than 76% of tire repair shops.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thomas Tire & Automotive is better than 75% of tire repair shops.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thomas Tire & Automotive is better than 84% of tire repair shops.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thomas Tire & Automotive is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thomas Tire & Automotive is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thomas Tire & Automotive is better than 76% of tire repair shops.B
76

Reviews for your job

Customers hired Thomas Tire & Automotive for 8 kinds of job.

Thomas Tire & Automotive for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Air & cabin filter replacement”

Candace4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nice staff and everything is explained to me what was completed and what needs attention

Reasonable priceTransmissionAir & cabin filter replacementOil change
Abby14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly customer service and efficient technicians. My go to service center for all my vehicle needs.

Reasonable priceAir & cabin filter replacementOil change
Vicki8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Experience is always great when I go. Super friendly staff. They get me in and out really quick!! I have been coming here for years.

Reasonable priceAir & cabin filter replacementTiresAuto engine diagnostic
Nathaniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent Service, great people

Great priceAir & cabin filter replacementTire rotationsOil change
greg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The staff!!!

Carburetor cleaningElectrical repairAuto battery replacement
Winnie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always a pleasure doing business with such wonderful people!

Reasonable priceAir & cabin filter replacementTire rotationsOil change
Richard4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Job done right by friendly people for a fair price. If only all businesses were like that.

Air & cabin filter replacementOil change
KeithLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kristen and her team are great. Would totally recommend them for your car needs. Car got fixed in a timely manner and I know what issues are coming next to save up for.

Air & cabin filter replacementGeneral repairsBrakes+ Punctuality+ Quality+ Professionalism
sidni11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ok, so these guys never disappoint. Christen is amazing, and I won't let any other company touch my car.

Great priceAir & cabin filter replacement
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good place to get your vehicle serviced and good people to work with.

Air & cabin filter replacementOil change+ Punctuality+ Professionalism
Hanna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Made an appointment online, and was in and out. Both Billy and Kristin at the front desk were very welcoming. I came here because it’s convenient to my work, and I will definitely be back! I had a pleasant experience!

Air & cabin filter replacementOil change+ Punctuality+ Professionalism
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

These guys are great! Always friendly and get you in and out in time. Always up front with pricing!

Air & cabin filter replacementBatteryBrake service & repair+ Punctuality+ Quality+ Professionalism
Pete3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Long time customer because Kristin and Billy go above and beyond to take care of the 5 vehicles my family takes there. Fast service, great communication!

Air & cabin filter replacementBatteryBrake service & repair+ Punctuality+ Quality+ Professionalism
Craig4 months ago★★★★★

Rating only, no written review.

Great priceTransmissionAir & cabin filter replacement
Rock1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Rating only, no written review.

Great priceAir & cabin filter replacementTire rotationsOil change
Scott5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 58%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Tires65—
Oil change54—
Wheel alignment22—
Tire rotations16—
Air & cabin filter replacement16—
Brakes14—
Auto engine diagnostic11—
Brake service & repair9—

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