Kathryn Kilbride11 reviewsTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCar inspection
- Price assessment: Reasonable price
- Services: Service not listed
Thomas Tire & Automotive
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty84−1.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 96 tire repair shopsPosition by Experts Score among all companies we track in this category. · better than 41%
4.7 ★★★★★ 1,067 Google reviews · 20 photos
87%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
Nov 2026latest review
Thomas Tire & Automotive at a glance
Google reviewers rate Thomas Tire & Automotive 4.7 out of 5 based on 1067 reviews. Customers frequently praise the shop for friendly, professional staff, efficient service, and competitive pricing for tasks like tire rotations, oil changes, and inspections. Many appreciate clear communication and the ability to schedule appointments online. However, some low-star reviews criticize the shop for misdiagnosing vehicle issues, failing to complete scheduled work, and providing poor follow-up on estimates.
- Google rating: 4.7 out of 5 from 1,067 reviews (87% five-star).
- Reviews on this page: 1,067 Google reviews (699 with written comments, 5 with photos).
- Owner responses: the business replied to 73% of reviews.
- Most recent review: November 6, 2026.
- Service: Tire Repair Shop serving High Point, North Carolina.
Data from Google, last updated November 8, 2026.
Score profile vs other tire repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thomas Tire & Automotive: 76/100 on this factor. Category median: 83.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thomas Tire & Automotive: 75/100 on this factor. Category median: 78.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thomas Tire & Automotive: 84/100 on this factor. Category median: 99.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thomas Tire & Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thomas Tire & Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thomas Tire & Automotive: 76/100 on this factor. Category median: 49.B
76
Bar = this company · dark tick = category median.
Star ratings
1,067 Google reviews we collected
- 5 stars93187%
- 4 stars626%
- 3 stars202%
- 2 stars71%
- 1 star474%
Praise vs complaints
Phrases our text analysis found in 699 written reviews
- Praise95296%
- Complaints384%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2839%
- Reasonable4158%
- Overpriced11%
- Not sure11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude32233%
- Quality & results17918%
- Speed & response16016%
- Price & value12212%
- Would recommend9610%
- Honesty & trust747%
- Communication374%
What customers talk about
We read 699 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nice staff and everything is explained to me what was completed and what needs attention”
“Will never do business most unprofessional people.”
“These people are very professional with you their concern for the customer and their work is always top notch”
“…ring the week of the 4th, only thing they did was do a diagnostic and didn't fix anything and stated that they would send an estimate on everything.…”
“Friendly customer service and efficient technicians.”
“I can understand if there is a no-show however it should be easy enough to confirm if that person is going to be there or not.”
“On schedule, great communication and reasonable price, removed nail without doing a hard sale for something else”
“The place is a RIPOFF!”
“Thanks for being honest I was told I needed brake pads Thomas tire show me I didn’t save me three hundred dollars highly recommend them”
“I will NEVER use them again.”
“I would recommend them to anyone that is looking for a reliable place to take their car.”
“Billy's the manager at this location is a liar and has no customer service.”
“Communication from start to finish and complete verification so no room for misunderstanding.”
People customers mention
- Archdale 41 reviews
- Kristen 17 reviews
- Billy 15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Thomas Tire & Automotive for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
ChrisLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Prompt, professional, friendly staff. Communication from start to finish and complete verification so no room for misunderstanding. Work completed as promised.
Reasonable priceTiresTire rotationsOil change
william7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Took longer than the scheduled appointment to start on the vehicle. Great price though.
Great priceTires
JenniferLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Thomas Tire has become our go-to. They are always so friendly yet professional. I love being able to schedule an appt online. They get me in & out quickly. Reliable & affordable! I feel very comfortable recommending them without hesitation.
Reasonable price
Candace4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nice staff and everything is explained to me what was completed and what needs attention
Reasonable priceTransmissionAir & cabin filter replacementOil change
Abby14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Friendly customer service and efficient technicians. My go to service center for all my vehicle needs.
Reasonable priceAir & cabin filter replacementOil change
Robert12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
These people are very professional with you their concern for the customer and their work is always top notch
Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 65 | — |
| Oil change | 54 | — |
| Wheel alignment | 22 | — |
| Tire rotations | 16 | — |
| Air & cabin filter replacement | 16 | — |
| Brakes | 14 | — |
| Auto engine diagnostic | 11 | — |
| Brake service & repair | 9 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 1,067 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Dawn Jenkins13 reviewsTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe Service Team at Thomas Tire is outstanding!
Sherry Marti2 reviewsTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly and thorough. They accommodate my needs.
- Price assessment: Reasonable price
- Services: Oil change, Tires, Wheel alignment
Response from the owner · 4 days ago
Sherry, it’s definitely a pleasure doing business with you! We can’t tell you how much we appreciate your vote of confidence and support of Thomas Tire & Automotive. It means the world to us!
Oscar ElorzaLocal Guide · 10 reviewsTotal number of Google reviews Oscar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service
Response from the owner · 4 days ago
Why thank you, Oscar! We're quite fond of our talented techs as well! And we really appreciate you coming in and giving Thomas Tire & Automotive a chance to serve you. Thanks again!
Chris AttucksLocal Guide · 67 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt, professional, friendly staff. Communication from start to finish and complete verification so no room for misunderstanding. Work completed as promised.
- Price assessment: Reasonable price
- Services: Tires, Tire rotations, Oil change
Response from the owner · 3 years ago
Thanks so much, Chris! You sure do know how to make someone’s day! We’re incredibly grateful for your support and that of all our awesome customers. It’s truly a pleasure to serve you!
william leonard7 reviewsTotal number of Google reviews william has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook longer than the scheduled appointment to start on the vehicle. Great price though.
- Price assessment: Great price
- Services: Tires
Response from the owner · a week ago
William, thank you for your patience and for sharing your experience. While unforeseen factors can occasionally delay service, we remain committed to providing quality work. We appreciate your understanding, we hope to provide a smoother experience during your next visit.
Johnny Herndon1 reviewTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHave always got good service
- Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you for your positive feedback! Customer satisfaction is our top priority, and we're so glad to hear you had a great experience. We appreciate your support of Thomas Tire & Automotive and look forward to serving you again in the future!
Jennifer VanSchoickLocal Guide · 77 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThomas Tire has become our go-to. They are always so friendly yet professional. I love being able to schedule an appt online. They get me in & out quickly. Reliable & affordable! I feel very comfortable recommending them without hesitation.
- Price assessment: Reasonable price
Response from the owner · Edited a year ago
Thank you, Jennifer! It is definitely a pleasure doing business with you, and we truly appreciate your ongoing support of Thomas Tire & Automotive. Rest assured, we will continue to take care of you!
Jo-Ann Reynolds13 reviewsTotal number of Google reviews Jo-Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOil change and tire rotation. Great job and always so polite!
- Price assessment: Reasonable price
Response from the owner · 6 months ago
Thank you Jo-Ann! We truly appreciate your support and look forward to serving you again in the future!
Candace Branson4 reviewsTotal number of Google reviews Candace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice staff and everything is explained to me what was completed and what needs attention
- Price assessment: Reasonable price
- Services: Transmission, Air & cabin filter replacement, Oil change
Response from the owner · a month ago
Candace, thank you! We’re always excited to hear our team made such a positive impression. Being helpful, friendly, and providing knowledgeable service is always our goal! We truly appreciate your support and look forward to serving you again in the future!
Business details
- Address: 10525 N Main St, Archdale, NC 27263
- Phone: (336) 434-5649
- Website: thomastire.com
- Service area: High Point, NC