Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Thomas Tire & Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty84−1.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Thomas Tire & Automotive

High Point, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 96 tire repair shops · 4.7★ from 1,067 Google reviews

📞 Call (336) 434-5649Request a call backWebsite ↗

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thomas Tire & Automotive is better than 76% of tire repair shops.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thomas Tire & Automotive is better than 75% of tire repair shops.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thomas Tire & Automotive is better than 84% of tire repair shops.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thomas Tire & Automotive is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thomas Tire & Automotive is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thomas Tire & Automotive is better than 76% of tire repair shops.B
76

Reviews for your job

Customers hired Thomas Tire & Automotive for 8 kinds of job.

Thomas Tire & Automotive for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.77
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Wheel alignment” · showing 20

Sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Very friendly and thorough. They accommodate my needs.

Reasonable priceOil changeTiresWheel alignment
BWinchellLocal Guide · 338 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Staff is always very nice and helpful, facility is clean, and prices are competitive

Reasonable priceTiresWheel alignment
IsmaelLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very prompt, efficient and very respectful.

TiresWheel alignment
Tanra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Always get such great and fast service at this location. And the staff are the best!

Reasonable priceTiresTire rotationsWheel alignment
Vicki8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Experience is always great when I go. Super friendly staff. They get me in and out really quick!! I have been coming here for years.

Reasonable priceAir & cabin filter replacementTiresAuto engine diagnostic
greg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The staff!!!

Carburetor cleaningElectrical repairAuto battery replacement
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great staff, knowledgeable, respectfully accommodating, I brought my 2019 Tahoe in for new tires and front end alignment. First time customer, I purchased the tires elsewhere called the day before set up a service visit at 11:00 A.M my vehicle was taken in for service within ten minutes of arrival time, and I was…

Great priceTiresWheel alignment
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great shout out to Christine and Billy. Very friendly courteous and helpful. Awesome mechanics. We have three vehicles, and they take care of all three of them. Thanks to all of you

Reasonable priceTiresWheel alignment
allenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always a wonderful experience. My appointment started on time. The desk clerks made me feel at ease and I was out in a reasonable amount of time.

Tire rotationsWheel alignment
GeorgeLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Honest and fair prices I always take my vehicles to Thomas Tire

Steering & suspension repairWheel alignment
Ivan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

The team at Thomas in Archdale are always courteous and work to take care of all of my mechanical needs. Thomas Tire in Archdale is the only place I take all of my cars.

Brake service & repairBrakesOil change+ Punctuality+ Quality+ Professionalism
Howard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Thomas Tire & Auto in Archdale worked on my car. I was extremely pleased with their work, prices, & they turned it around in a few hours to get it back to me the same day. I would recommend them to my friends.

TiresWheel alignment+ Punctuality+ Quality+ Professionalism
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Used to be good. They increased prices (great time for that right?) Alignments used to be affordable. They JACKED the price up to $90 plus tax for TWO front wheels.....so make sure you use your warranty because its NO LONGER a good value unless you do. Why do companies keep doing this to people????

Wheel alignment− Value
DonLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

First I want to say thank you because I checked so many places that wasn’t able to do a alignment on wheels over 20 inches. They took my vehicle and full service check even though they was just doing the alignment. I also appreciate the fact that they send you a text that lets you see everything they do to your…

Brake service & repairWheel alignment+ Punctuality+ Quality+ Professionalism
Gail9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Great place. I would recommend it to anyone. The staff was very friendly and appreciated my business.

Brake service & repairWheel alignment
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

These guys are great! Always friendly and get you in and out in time. Always up front with pricing!

Air & cabin filter replacementBatteryBrake service & repair+ Punctuality+ Quality+ Professionalism
Pete3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Long time customer because Kristin and Billy go above and beyond to take care of the 5 vehicles my family takes there. Fast service, great communication!

Air & cabin filter replacementBatteryBrake service & repair+ Punctuality+ Quality+ Professionalism
Debbie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceTiresWheel alignment
ShaneLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Brake service & repairBrakesOil change+ Quality
Mohammad5 years ago★★★★★

Rating only, no written review.

Wheel alignment+ Punctuality+ Quality+ Professionalism

Show more wheel alignment reviews (2 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 58%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Tires65—
Oil change54—
Wheel alignment22—
Tire rotations16—
Air & cabin filter replacement16—
Brakes14—
Auto engine diagnostic11—
Brake service & repair9—

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