Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts

Experts Reviews · Company report
Thompson Moving & Storage, Inc. ILCC7337MC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%50+3.5Craft & service penalty55−4.5Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Thompson Moving & Storage, Inc. ILCC7337MC

Palos Heights, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 79 piano movers · 4.8★ from 252 Google reviews

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Report card

Percentile vs other piano movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thompson Moving & Storage, Inc. ILCC7337MC is better than 85% of piano movers.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thompson Moving & Storage, Inc. ILCC7337MC is better than 76% of piano movers.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thompson Moving & Storage, Inc. ILCC7337MC is better than 55% of piano movers.C
55
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thompson Moving & Storage, Inc. ILCC7337MC is better than 100% of piano movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thompson Moving & Storage, Inc. ILCC7337MC is better than 100% of piano movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thompson Moving & Storage, Inc. ILCC7337MC is better than 50% of piano movers.C
50

Reviews for your job

Customers hired Thompson Moving & Storage, Inc. ILCC7337MC for 7 kinds of job.

Thompson Moving & Storage, Inc. ILCC7337MC for senior moving

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.27
Usually paidThe price range customers picked most often for this job.$600–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$569–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 48/100.How Job match is calculatedBuilt only from reviews Google tagged “Senior moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Senior moving”

jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had the best experience with Thompson Moving and storage. Jim, Cole, Michael and Mark made my move exceptionally stress-free. I was very nervous to hire movers after being in my home for 40 years. But these guys made the experience so enjoyable, never thought that would be possible. I would recommend them to…

Paid $2,000–2,500Great priceSenior moving
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great company what a great crew showed up on time and finished early would highly recommend Tompsons Moving Co John M ,Matt JP,John L and Steven Great job guys.

Paid $1,500–2,000Great priceSenior movingLocal movingMoving-related packing
LeticiaLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Outstanding! Exceptional service from John M., Alex, Ryan and Alexander! Raul was a pleasure to work with scheduling the move. They arrived on time prepared, worked efficiently and there were no mishaps. I highly recommend!

Paid $1,500–2,000Reasonable priceSenior moving
Erica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

John M, Matt and Mark are awesome! They worked quickly efficiently and did an amazing job very friendly and patient went above and beyond. I would truly recommend Thompson moving in Storage. If you have to move everything went smooth and the movers were great.

Paid $600–800Reasonable priceSenior movingLocal moving
David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Just used you guys again today. We are frequent flyers with you. Today we had John M. and Alan come out. They were right on time. Efficient and careful, and friendly. We will continue to use Thompson in the future. Can't recommend you enough.

Paid $600–800Great priceSenior movingLocal moving
SullyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Thanks to John M, Alex, Mahoney, and Alan for their careful, friendly and efficient service on our move.

Paid $1,800–2,000Great priceSenior movingLocal movingOversized-item moving
Jeannine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Having to move my parents several times to different units at Smith Crossing, I continue to use Thompson movers because of their reliability. John M. and Duffy were efficient and had experience in the facility that helped to smoothly accomplish our most recent move. Thank you! Edited on October 30, 2025 Another…

Paid $400–600Senior moving
Robin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Adam, David, Jaden and Nick did such a great job helping my parents move. They were careful fast and patient. Give them a call and let them help you move.

Reasonable priceSenior moving
Kellie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had a complicated move - multiple stops, rearranging rooms at final location, and disposal of old mattresses, etc. Thompson's sent out a great group of guys who were careful, thorough, and kind. Would highly recommend!

Local movingMoving-related junk removalSenior moving+ Responsiveness+ Punctuality+ Quality
MattLocal Guide · 130 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

If you value your health and would prefer precautionary measures this company is not a great choice for moving. Upon arrival they were not wearing masks. We kindly asked and offered masks and they refused to wear them. My 93 year old is at high risk of dying from COVID, yet they didn’t care. Their reply was “so…

Local movingSenior moving− Quality− Professionalism
AndreaLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★

Absolutely disrespectful. Would not put on masks even after requested several times while in the home of an immunocompromised senior citizen. Totally unprofessional.

Senior moving− Professionalism

Price

$1.8k+105% vs typical piano movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 51%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving83$529–$1.4k
Oversized-item moving13$228–$656
Senior moving11$569–$1.7k
Moving-related storage9$243–$807
Interstate moving6$2.1k–$4.9k
Moving-related packing6$375–$1.1k
In-state moving3$415–$1.8k

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