Thornton & Grooms

TJ from Thornton & Grooms did our annual furnace inspection on October 27. He performed a thorough check of the heating system in a very professional manner. Explained every procedure. Great job! David Rudd did a great heating inspection today, 10/22/2025,. Explained the process thoroughly, and answered every… Read full review

Great very clean and professional

On time,and professional. Informed me every step. Clean And efficient

Excellent knowledge of all things

The guys delivered as promised--done in 8 hours. In spite of doing a major boiler project, they worked quietly. They kept after the mess and left the space clear. They were patient, polite and helpful.

Had Joe in today for an electrical inspection. He was very polite, and quick. I like it that way😊and I'm good to go!

Ben did a great job , as we have come to expect from Thornton & Grooms. Ben flushed and descaled our tankless water heater and while that process ran, Ben installed a replacement toilet in our master bathroom. Ben explained everything that he was going to do and then went over the completed jobs when he was… Read full review

Khari from Thornton and Grooms showed up today to check on the house plumbing system. I found him knowledgeable and helpful with advice. I feel confident that we’re in good hands. Thanks Khari!

T & G is best in class service. The home care package is a great deal. The technician’s are smart, professional and efficient. I am a repeat customer.

This company is getting worse. Four years ago, I gave them a 5-star review for helping resolve a plumbing issue I had. This year, at the beginning of summer, I called them to check my AC which was having startup issues. First off, their AI, Casey, is buggy. Due to my own error, it double booked my appointment, and… Read full review

Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW… Read full review

Dante was an excellent technician. He was helpful and knowledgable. Dante kept me informed of what he was doing and how our equipment was running. He did not hard sell us anything, but did let us know where parts were worn.

Had new furnace and air conditioner installed today. Your install team of Kevin and Matthew did an excellent job. courteous and professional.

Very easy to work with, thorough, pretty quick for the job. I would definitely recommend!

Today was the annual plumbing check up with Jerry! Good job! He was punctual, personable, did a thorough check and all looks good. Thank you Jerry and T&G.

Great experience. My technician was very professional and knowledgeable.

Can't say enough about Nick and how professional, friendly and knowledgeable he was. He answered all my questions and gave me tips on my furnace and A/C unit for proper maintenance to maximize efficiencies.

Lucas quickly saw the solution to our water supply problem. Contacted the Royal Oak water department and worked together to solve the problem. All was completed the day after our call.

Very polite and thorough. Nice job! Appreciated the flexibility and accessibility. Highly recommended.

Very timely an efficient!

Alex was prompt, efficient, knowledgeable and explained everything he was doing.

We had Brandon come for our service and he was wonderful. Professional, personable and thorough. He did a great job!

When you choose Thornton and Grooms, you can be confident that the job will be done right. Their team is always polite and skilled. I only call them for heating, cooling, and plumbing needs. They may not be the cheapest option, and their prices are often higher, but you can trust them to stand by their work. You… Read full review

Outstanding work from Joseph Czank, David Majeska, Seth Keefer, Sael Olivares, and Raymond Thompkins (Heating & Cooling and Electrical Install teams). They completely removed our 21-year-old HVAC system, installed a new single-stage Lennox setup, rerouted electrical to a new location, and added an electrical panel… Read full review

Great personality, very thorough. Highly recommend.

Knowlegeable, Friendly,Thorough job done. STEVE CENOVA Answered all of our Questions. Gave us peace of mind that our air condition was in shape and running tip-top.Very Happy

Very helpfu, l professional 👏🏾

Thorough and professional

T.J. of Thornton and Grooms did a great job today, inspecting our furnace and our air conditioning systems, both on the same visit, which saves everybody time. He was thorough, professional and yet kind enough to explain things to us. He is a true asset to this company!

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This… Read full review

We had a great visit from Paul who went above and beyond! Fixed our plumbing issue with no problem!

Take great care of us Everytime! Definitely not cheap, but the work quality, customer service, and timeliness are worth it.

⭐⭐⭐⭐⭐ I’ve been using Thornton & Grooms for years, and I’ve always had a great experience. Mason was especially helpful—he was extremely knowledgeable, professional, and took the time to explain everything clearly. You can tell he really knows what he’s doing and genuinely cares about doing a great job. I highly… Read full review

AC checkup. Adam showed up on time and was very thorough during his inspection Adam was very professional throughout the visit. He took time to answer all my questions. I feel confident in the advice Adam gave me. I highly recommend Thornton & Grooms for all your HVAC, plumbing, and electrical needs.

Trevpr was such a pleasant, and professional young man.

Super professional ….and extremely nice Would recommend to all

Had our annual furnace inspection - tech was very thorough and also explained what he was doing. He used our hose to clean air compressor and, unlike any other tradesman in recent memory, returned hose to exactly as he found it - it's the little things that make a professional.

Maggie was courteous and professional

Air conditioning & furnace inspection

They were very peraonable and came right in and got to work. They were done in no time.

Dave was wonderful. He was friendly and took the time to explain what he did and how I can upkeep my unit better.

was fast and knew what he was doing. He gave us all our options and explained everything with proficiency and made sure the job was done correctly. Would recommend for future projects.

On time and found route cause withou any BS

Knowledgeable and thorough! One of the most knowledgeable and helpful service person I have ever had visit my house.

Great job by Dakota!!

Ian Warren is a very knowable person of his trade. I would recommend him again when I call for your services.

Andrew was very professional installation technician explaining the work that he is doing.He. cleaned out the bottom well where the sump pump sits.Also explained the relief valve & how this discharges all the water outside.Overall experience great service &installation.Andrew gets 5 stars excellent workmanship!April… Read full review

Hunter was excellent

Over the years, since 2018 , we have had Thornton & Grooms install and service a number of items in our home. We appreciate the cordial, professional manner shown by each of the T&G people.

Technician was very Helpful and courteous. Explained problem and solutions. Very professional!

Very helpful in explaining what he would do. Helpful information shared. Demonstrated how to change filter.

Great service! Highly recommend

Very professional and answered all my questions in detail.

Technician was knowledgeable, friendly and efficient...would highly recommend him and the company. Was extremely informative. Worked hard for 9 hours straight installing A/C units. Great job!

All the staff are consistently expert in their roles and highly professional to work with.

As always excellent services👍

Great service, courteous and knowledgeable, would recommend!

TnG have amazing service people. Devin Davis did the plumbing service inspection and was very professional and did an amazing job. Thank you TnG!

David Rudd is an excellent member of Thornton & Grooms. He took his time, and was professional, knowledgeable & very helpful. Thank you, David

Nick did a great job. Very thorough and clear in his explanations and recommendations. Looking forward to him coming again in the future.

Very friendly and professional.

The technician was very personable. He gave my plumbing an annual checkup. He was thorough and competent. The upselling was very low key, just pointing out my options.

Very professional. Explained everything well.

TJ was thorugh in his inspection of the A/C system. Answered questions I had about the system.

TJ did a good job, and even went a little overboard for my A/C system. He was certainly knowledgeable and experienced; definitely will get your money's worth.

Dakota was exceptional, very professional, very informative and thorough. But above and beyond all that, a very nice person. Thank you Dakota we will be requesting your services again.

Friendly, thorough, tidy & timely. I count on Thornton and Grooms to provide on-time professional service by qualified technicians for all my home mechanicals. HVAC Technician, Juan Figueroa-Campos visited our home today for A/C maintenance check as scheduled. Juan was not only through in performing extensive… Read full review

Ali I. did a thorough inspection of my air conditioning system which he found to be mostly in good condition, air flow is good, but my capacitor should be replaced in the near future.

Davion was able to come out a day early to do our annual AC system check up. He was , friendly and very knowledgeable. Davion is a real asset to Thornton and Grooms. If I could, I would ask for him personally for any HVAC work we have done by them!

Alex Cibulka at Thornton and Grooms did an outstanding job cleaning and maintaining my A/C unit. He was timely, friendly, and knowledgeable, and he quickly got everything in working order. I couldn’t be happier with the job. 10/5 stars!

Maggie Schmitt was so helpful. She did an excellent job doing a 2 hour AC inspection. Highly recommend!

Our year old a/c unit was making subtle noises that we could hear through the walls to our family room, quite annoying actually. A previous tech said not much could be done, is normal for the system. Month later we called again. This time James M. arrived and checked out the system, found several screws were loose… Read full review

Had another great experience with T&G. I had a technician, Mike Lilley, come out to do the annual a/c unit check up on our house. Mike was very thorough and knowledgeable. He was able to answer all the questions that we had on our end. All in all, Mike did an outstanding job!

Gentleman who came to repair the work of the person who incorrectly installed the first new air conditioner did an excellent job identifying and fixing the prior mistakes.

Air conditioning - Dan fixed it well. Very good tech. Very reasonable and methodical. Very thorough in troubleshooting and fixing the problem. Highly recommend him for HVAC related issues

Hey Joe is the best at his job we are very happy, thanks from Mike and Jan

Very satisfied with T&G and Victor. They have a thorough checklist checking Amperage loads. Incoming and outgoing air pressure from the Blower fan. Took pictures of blower fan and outside AC filter screens. Helpful suggestions on extending life of equipment. Appreciate the care and effort.

Zack Pila was excellent. .

The sale person was very professional and clearly presented the different options to consider. The price estimated for the work was maybe high.

"Dr." Dan was great, did a great job and payed attention to detail. Fast service during a busy time of year.

Very friendly proficient young man. I thought he was exceptional. thank you so much Brandon. Bob Treat

Trevor was professional, courteous, and on-time. I recommend him for your HVAC needs

Awesome representative of Thornton & Grooms! 😻 Nice serviceman! Da’Vu was very pleasant & I’d happily see him again, if any future furnace or A/C issues crop up!!!

Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit… Read full review

I had an AC service check today. The tech, Da'vu, was great. Yesterday, I replaced two water heaters. Zak and Demetrius were great. In the recent past, Rodney has done plumbing. He was great. Unfortunately, the customer service bot is one of the MOST frustrating things I have ever experienced. Impossible to reach a… Read full review

Great experience with Nick! Very responsive and professional with his service.

Very likeable and professional and most important of all, honesty.

Sam final inspected ac compressor under warranty on my 2023 ac unit installed by T & G. Friendly and efficient repair was much appreciated. Ready for summer heat. Sam went beyond and above expectations.

I have a T&G service contract and when Medhie came out (on Tuesday) he discovered water issues and holes in both of my Lennox units. The repair costs were going tk be substantial so I asked for a sales guy to come out and Brian come out the following day (Wednesday) and we talked thru the options. He helped me… Read full review

Omari was professional and pleasant. Got the job done nicely. Very polite.

Christian was AWESOME. DEFINITELY 5 star rating!!! Christian was very professional, courteous and extremely informative. He was a pleasure to work with! Thank you Christian and T&G!! Zachary was great unclogging our disposal as well!

Professional and listened to my concerns.

Mr. Byrne and his colleague Kevin from Thornton and Grooms replaced our water heater with a tankless water heater. They did an excellent job in removing the two old water heaters without leaving any spoilage or damaging any walls. The tankless heater was installed in the estimated time and works just fine. The T… Read full review

I am pleased with the service visit today. Ali Ismael did a great job arriving early and completing the job quickly. Definitely recommend Thorton & Grooms.

The problem we were having was addressed and explained to us. TJ was very friendly and professional and answered all our questions. He is very knowledgeable and was able to explain in layman's terms what the problem was. Everybody I've dealt with at T&G has been excellent! I highly recommend them!

Mike did an outstanding job, explaining the issues with an 18yr. Old fanance, showing pictures of the inside of the unit, covering the major parts that were wearing out due to age. Thanks MIKE. // Dakota Gray did an awesome job, he explained that the thermostat was bad and the type i needed to buy. He checked the… Read full review

Nick Garrett came over today to check our a/c. He answered my many questions with clarity and patience. He gave me options to keep our a/c robust! No sales pitch or pressure! and…he got rid of a dead mouse nested in the a/c unit and then encountered a live one without a beat! We appreciate his positive attitude.

Robert came out and repaired, what was wrong with the A/C. He did an excellent job. He came by 3 hours after the initial call. We have had Family Heating and Cooling out several times, and still wasn't right. Then wait days to get someone here. Thornton & Grooms came by earlier, then scheduled appointment. Jessie… Read full review

I just moved into a new house and noticed a large temperature and humidity difference between the two floors. I was able to make an appointment quickly with Thornton & Grooms to see what the issue was. The first tech, Kyle, was very informative, good about explaining the issue without making it feel like he was… Read full review

Prompt, courteous and thorough. You can’t ask for better service!

Steve was great. Explained all the tests he performed. Had 3 different price options to choose. Very professional and friendly. Showed me the part he replaced. Price was reasonable.

Learned that the Home Care Club does not provide preventative care maintenance unlike service plans I have had from other providers. Charging $300+ to clean the outside AC unit seems excessive in combination with the $240 per year annual charge.

Devin was outstanding. Very respectful, thorough and nice. Great job

Christian Baxter came today and started a project to temporarily move the A/C compressor. He is a very knowledgeable technician, a great communicator, and very pleasant. As usual, he did a great job!!

As a subscriber to their system evaluation program, I had Thorton & Grooms come out to inspect my A/C unit outside and components inside (humidifier, condensate drains, blower motor). Their technician Alex Cibulka exhibited patience and knowledge of the 1970s era components, testing the service and evaluating what… Read full review

Great service - the technician was very polite and explained everything. Really appreciate the quick, efficient and great service. I would not hesitate to call them again. Thanks!

Very professional. Regular updates on progress. Answered all my questions cheerfully

Patrick was professional, on time, called when he was on his way, and explained the situation well. Thanks T&G!

Renewed our Membership our A/C checkup was included. Technician was quite pleasant!!

Daniel was very friendly and arrived on time. He sat and listen to my concern and what problems I was having. Once we talked he was very diligent on looking at what the problem were, and did not stop until he could identify what the real culprit was, then explained the cost of the AC leak, where it was and what it was going to need after .

Very professional and friendly service!

Marcus did a great job installing my new water heater. He was efficient yet very careful. The job was done very cleanly. He took time to explain what was done and why. He answered all my questions in detail. I would be happy to have him back in My Home again.

Victor did a fantastic job. He thoroughly checked the A/C and gave me some excellent suggestions regarding how to improve performance.

Professional and thorough. All good & competent people Completely satisfied.

Our tech, Victor, provided excellent service - educating us about our system. We contacted Thornton & Grooms because our AC was not working and by then end of the appointment, we were sold on their maintenance service. I don’t love that their appointment windows are the full day, but for a few times per year for our… Read full review

Professional, thorough, committed and focused. Careful removal area of items for access and drop cloth used and good cleanup after completed drainage.

Alexander was professional, on time and did a fantastic job

Very knowledgeable and explained everything. Another excellent job.

June 2026 - I have another great review for Thornton and Grooms. Jeron Greene came to check out our AC unit, and addressed other minor concerns we had. He was very friendly, professional, personable and took time to explain anything we asked. We've had T&G out at least 5 times now and each time the technicians and… Read full review

Adam did a great job. He was able to answer my questions and showed his knowledge and understanding of hvac systems. Also furnished and installed a smart thermostat.

Nick was thorough and explained everything.

Anthony was very polite and professional. He did a great job quickly.

Trevor, my technician, was very knowledgeable. He completed the work and explained everything. He was super courteous which I appreciate. Good work, good guy.

Great job, wasn’t happy that the air conditioner had fried wires, but Dan found the problem and offered me two different solutions. Fixed it and now I am protected. Thank you

Obtaining service continues to be a real hassle with their attempt to AI the front office. I would go elsewhere except that the technical staff is top drawer. David arrived within the 30 minute phone call (from a real person after a futile call back to AI/Cory). He was thorough and thoughtful and asked before… Read full review

Very thorough, professional and friendly. Very expert, informative and helpful. Respectful and considerate of all my concerns. Much appreciated!

Great friendly service, kept fully informed with multiple updates. This was a free scheduled inspection being part of the Home Care Club.

Did a great job and cleaned up afterwards. Very informative, learned many things.

Thoughtful informative man . We were delighted with his work.

Arrived on time - coordination was good; professional, clean(used shoe covers for the house), and informative. Many thank yous Juan

Had T&G out to service and tune up my AC unit, and the technician, David Rudd, was absolutely fantastic. He handled the tuning quickly and professionally, but the real standout was his integrity. We initially thought the motor needed replacing - that would’ve been expensive repair. David took the time to dig… Read full review

Thanks for a great A/C checkup!

Cheery service, well explained, estimated work, executed work efficiently.

Micheal Lilly did a great job, would recommend him to everyone

Very friendly and honest. Was also training another employee and she handed both with no disruption to my day.

Dan could not have been friendlier or more helpful. Explained everything to me in detail—how it all worked, and why it wasn't working now.He was also completely upfront about the pricing and how to avoid this in the future.

We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.

On time, good communications, completed on schedule, 100% clean up after,

Mike did an excellent job of figuring out what the problem was, then correcting it. He also made sure that the entire system worked afterwards, even though he was there for the AC. * Jason H. came out for a routine inspection and realized the AC had stopped working l. In checking the equipment, he found the HVAC… Read full review

Daniel with Thornton & Grooms was very professional & knowledgeable. Answered all my questions and educated me on my ac and furnace.

Service was great

Brian did a great job!

A big Thank You to Juan Figuero-Campos of Thornton & Grooms. I was extremely pleased with his attention to detail, professionalism, and expertise. I greatly appreciate his timely arrival. He offered great suggestions and explanations of other products offered by Thornton & Grooms. I also appreciate him… Read full review

Steven checked the air conditioning system. He was professional and sincerely friendly. He did his work and offered helpful advice. I give five stars because I don't have the option to give more.

Ryan came to do scheduled maintenance on our A/C, and was thorough, reasonably fast and explained everything to us. Very professional and personable! Thank you

I’ve relied on this firm for numerous plumbing, heating and cooling work and have been very pleased with the quality, professionalism and responsiveness.

Zach was friendly and efficient. Offered valuable insight and had excellent communication

Was my initial experience with Thornton and Grooms. Customer Service were great with their very effective communications. Technician Kyle P was terrific and resolved my furnace maintenance issue in short order. So very happy that I signed up for their home care club membership that afternoon. Looking… Read full review

Jacob was my service tech. He was so professional and knowledgeable. He did an excellent job informing me and communicating the work he performed. I’ll request him for my future hvac work.

Brian Mcvety did a good annual evaluation today on my AC unit at my condo.He found it in good working order, but noticed normal wear and tear on the unit given it’s age. He explained everything and offered to answer any questions I may have had. I appreciate his kind and efficient service with courtesy and attention… Read full review

Very professional and reasonably priced

Kyle was well informed, professional and friendly.

Jack Nolta came out to inspect the new A/C unit installed earlier and check for start up for our season. He went over maintenance with me and added Freon to the new unit. System seems ready whenever the weather warms up!

The Thornton and Grooms Serviceman, Kyle Knight, came out and provided an AC inspection. Kyle was on time, professional, and walked me through my system and everything that needed to be looked at in the future. I did sign up for the Service contract because I was thoroughly impressed with the service that Kyle… Read full review

Did the job quickly and efficiently. Was a wonderful person to talk to

He explained each step that he would take and the cost for each item that he would replace. Highly recommend Nick

Daniel J did a great job. Explained everything clearly. He knew everything about the system and had great tools. Highly recommend! (A/C Inspection)

Sergio was excellent with explaining the process of HVAC upkeep & repairs this morning. He helped me program my phone to set the thermostat/temperature in my house. I'm very appreciative of his service!

Very helpful, everything well explained and all options clearly presented.

Trevor was knowledgeable and helpful. Thank you

Very professional service no problems at all

Annual ac inspection and service

Very knowledgeable, professional and polite

Juan did a great job Very thorough He’s a keeper Thanks so much! Sandi

I have been a customer for 5 years the technician was rude and refused to honor the promotion price. He claimed that I had agreed to the higher price on a recorded line so he didn’t have to call his office to check on the price. I am not using this company again.

Had a recheck by Mitchell, the furnace tech. He was very knowledgeable and professional. I would highly recommend Thornton and Grooms. Also had Alex Dixon install whole house purifier. He was very professional and did an excellent job. I think Thornton & Grooms are the best!!!

What a fantastic guy and he went out of his way to teach me maintenance that I can perform. AWESOME.

Alexis from T&G is a great guy and did great work!

Matt provided outstanding service, explaining everything as she went along, as have all the technicians from Thornton and Grooms. I've been a customer for more than 5 years and have always had a good experience. I would highly recommend them.

Juan did a great job checking out my air conditioner. He explained everything he was going to do. Informed me about the filters I should use and explained to me about an air purifier and gave me a quote. He was extremely polite and respectful.

Darren did a great job! He was friendly and personable. They responded very quickly to my call.

They always do great work and are always reliable, friendly and polite.

Da'vu was very pleasant to work with. He pointed out strategies to save me money.

A/C inspection by Daniel. Thanks for the education.

Very pleasant efficient technician. We were his final client of the day and yet he was thorough in checking the water system, answering any questions and completing his services with a smile and a handshake. We highly recommend him professionally .

Dan came out today and was able to diagnose the cause of my HVAC issues, having an older system too he gave knowledgeable recommendations for either a repair or replacement of the system. 3/11/26 Kyle came in for a furnace inspection and was extremely professional, polite, and explained everything he was doing in… Read full review

Excellent service. Very friendly and professional. If they keep this up they will have a customer for life.

Provided professional and attention to detail services. Did not leave job until we were satisfied! Would recommend!

2/24/26 - Dan’s work for annual HVAC inspection was very thorough, helpful and insightful. Addressed a faulty gas valve and water inlet to hopefully improve efficiency and experience in our home. 8/19/25 - Very happy with Mason’s service visit today. Explained a variety of options and answered questions about long… Read full review

Trustworthy company. We’ve interacted with many of their staff over the years & they have all been kind & very competent.

Tech Jonathan was very professional, answered all my questions, did not try to sell me on anything further.

Love this company!!! They are always helpful and friendly. Technicians are well qualified, professional and friendly.

Dave came prepared, professional and knowledgeable to fix our problem.

David was very informative and knowledgeable

David was wonderful. Throughly explained everything he was doing. Exceptional service.

Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks… Read full review

Phenomenal service and professional all the way. Love this company. Jeremie Watson was so knowledgeable of every type of product I had in my home. Fixed my ductwork perfectly

Appreciate the effort by Jessie and all involved at T&G for getting me replacement filters when my original order was lost in the mail. Top notch service!

Written in approximately 2017 --- I am thrilled with my experience with Thornton and Grooms...all 20+ times they've been out over the years. They absolutely have a knack for hiring the perfect service technicians. Bill Richards is our go-to guy for plumbing and Will Walker for HVAC. We've had others come out, and… Read full review

Always willing to explain the issue and offer opinion and not feel pressured to make a decision immediately

Juan did a great job! Quick work and answered all my questions! Very professional and courteous. He advised me when I should schedule my A/C check. You are fortunate to have such a quality employee!!

Great job Nate. He was very professional and knew what he was talking about.

I was simply amazed at Thornton & Grooms professionalism, knowledge and integrity on all the changes I needed. Shout out to Tequila W. Who not only took her time but walked me through everything with keeping my budget intact. Anything HVAC make sure you ask for her. I will be using their services forever.

12-5-24 If you’re looking for a quick answer, you will find no one else better as I can confidently say with the experiences not only we’ve had, but my parents who first referred me, we’ll be customers for life! For those of you like myself who like to know the why someone feels a certain way, let me explain. A few… Read full review

Ben did an excellent job finding and solving a significan problem that I wasn't aware of.

Christian was very professional and knowledgeable He explained everything in detail. Helpful and friendly

Logan was timely and courteous, he got to work quickly, handled the issue, and made sure the system was fixed. Great job, very fast and responsive, would definitely recommend

T&G has done work for us over the last 9 years, and every experience has been totally professional with fantastic employees, super easy to work with, answering every question with completeness, doing the job right, and standing behind their work. Today’s work involved a yearly check of out furnaces. Adam did a very… Read full review

Repairman went the extra mile. I have used your services before. I am very pleased with the outcome. Will continue to use your company in the future.

AC maintenance. Mike is always very friendly and listens and executes my requests. Always follows up with details. Also my dog and cats love him.

Both Dominic and Alexander were excellent. Dominic did an amazing job with the sewer line clear out. He was very thorough. Though it wasn’t cheap, it definitely needed doing. I had another blockage and had Brandon Riddle come to service. He was so professional and thorough. I really can’t recommend Thornton and… Read full review

Very knowledgeable, professional and courteous!

Greg was friendly and helpful. He seemed knowledgeable about what he was doing. He provided all the information about our plumbing and fixed a small leak we had in our kitchen sink. Haven’t had any issues with any of the service members that have come out from Thorton and Grooms. Actually, Greg even helped me bring… Read full review

Dylan was our drain technician, called text and showed up on time with what was needed to fix the drain.

As part of their service they came to our home and inspected the HVAC system. Dan was very professional. He had a checklist to make sure he was thorough. We have an old system and he made sure everything was working correctly. He gave us prioritized recommendations on what might need replacing and approximate costs.

Always knowledgeable, professional, patient, and kind. Every person I’ve had come to my house from T&G has been wonderful. The whole company culture puts customers first.

Nick was great! Really detailed and didn’t try and upsell us. He gave us cost effective tips to keep our system clean and in good condition. Would highly recommend and request him for future services

The technician Aidan has serviced our annual preventative maintenance multiple times, is always through and gives a detailed report. We really like the consistency of having the same person. When we decided to upgrade our system Brian came to give us an estimate. He was patient and gave detailed explanations of… Read full review

AC inspection and repair; Alex was polite, professional and answered all our questions

All was perfect- Dave was very friendly and explained everything in a very clear way. Many thanks

Rodney did a very thorough A\C furnace inspection. He was the ultimate professional being courteous and respectful. He took adequate time to explain his observations and possible remedies for select issues I’ve been experiencing. Great job Rodney, you were a pleasure to engage with. Keep up the good work.

Always a pleasure to do business with Thornton! Best prices and service. We have had several service calls this year and each time the guys have been great! Alex was helpful and kind and willing to give advice on all home issues. Recently, we had Joseph and Ian do an awesome job on our electrical issues!

Another great experience with Thornton and Grooms service. Hunter was pleasant and competent in doing our annual furnace check.

Adam M Thanks for going above and beyond with the A/C check up. I appreciated your suggestions and your kindness.

Detailed, knowledgeable and very professional. Each detail was explained to me clearly and the end result was awesome. Great

Dave was great, very knowledgeable and respectful. He inspected our AC and explained how to clean the outside unit which was perfect. We have been using T&G for many years and always only had good experiences with the technicians that helped us out. Great service.

Phil did an excellent job. Very happy with his service. And like the fact that he served in the Marine Corp. Hello, This rating is for Tequila Wilkeron. The lady did an excellent job. She was very good at giving me options. She really does understand the cooling and heating's systems. I did sign up for a new furnace… Read full review

Shout out to Juan Figueroa Campos for a great job today on the annual AC inspection at my home. Juan arrived on time, was very pleasant, explained everything completely and did a thorough job. Much appreciated!

Service Technician Aidan Hochrein was very polite and knowledgeable about my AC. POINTED out several potential issues for me to consider, all around a very good experience. Any future issues will be handled by Thornton & Groom!

Dave did a great job on my AC system maintenance. He went above and beyond and was really good at explaining to me what the needs of my systems are. I highly recommend Dave. He is so kind that he also became my dog’s best friend!

Prompt, knowledgeable, professional, efficient & friendly. Excellent experience.

Quick, reliable service…as always

Another great job by the T&G team. Aidan came out for the yearly HVAC inspection. He found a leak and a faulty capacitor. Great service, explaining along the way as he root caused the issues.

Don’t make the same mistake I did. Dan told me MULTIPLE times I needed a complete unit replacement. He said the unit would cost $7k roughly. Said he couldn’t get the parts I needed to fix the existing. Called a smaller company in Livonia. They came out and charged me $250. AC works perfectly. I’m not usually a guy… Read full review

He provided an education that not only did I need but it was almost more than I could take in I was thank him for everything

Paid $341.00, issue not fixed, I'm told it's acceptable for your a/c unit to run for 5 hours. Nothing is wrong! This business is all about money.

Donald was quite helpful and very nice

Christian Baxter fixed our AC so quickly! He was very professional and kind.

air conditioner coils in the furnace are rusting. Signed up for the service plan will save 10% on new air.

Needed AC checked and was able to get an appointment immediately and fixed issue within a few hours. John was very courteous and professional and explained everything to me and answered all my questions. This company is a little on the pricy side but I will use them every time, I’ve only had great experiences. They… Read full review

Juan was the technician who serviced our hvac system. He is through, skilled and professional. I highly recommend his work and Thorton & Grooms overall.

Service part of membership plan Paid for filter replacement Technician knowledgeable, professional,respectful, thorough and very nice. Knew the job had suggestions for moving forward, scheduled furnace maintenance for future.

Always a great experience with Thorton & Grooms, my plumbing specialist Daniel J. was very rewarding to have at my home today, he helped me improve my plumbing needs.

Stephen and Dan were very good at what they do, very pleasant to work with and was very helpful for sharing future services that we will need. Stephen and Dan was on time, Stephen trouble shouted our problem with our air conditioning unit and fixed it within an hour. Dan gave us a great deal for our future furnace… Read full review

It was time for my yearly home air conditioning inspection. Kyle did a thorough and professional job and was willing to answer my questions or concerns. He did a great job!

Alexander Cibulka was thorough & answered all my questions. He was able to explain how things works. I will request him for future check ups on furnace or AC. Quality employee - knowledgeable & very personable.

Technician was very professional & attentive. Explained the problem, the solution and followed through with fixing the issue. Before leaving, he made sure everything was satisfactory.

⭐️⭐️⭐️⭐️⭐️ Absolutely Fantastic Experience! I had Zack come out to give me quotes for some electrical work, and I couldn’t be happier with the experience. From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He took the time to listen to what I needed, explained everything… Read full review

Devin did a great job. He stated the information clearly and was very friendly and polite.

Excellent work and very pleasant and courteous.

Mike is a good guy, experienced and knowledgeable.

The staff is awesome and extremely knowledgeable. I call Thornton and Groom because I know I will get excellent service at a reasonable price. The technicians know what they are doing and have no problem explaining what they are doing throughout the job being completed

Adam was great, I asked and he answered all my question. THANK YOU for your time with me today, I appreciated it.

Technician did a great & thorough job...Very knowledgeable...Provided a lot of useful information. Answered all my questions.

John Parsons was excellent from Thortan And Groom. He was very thorough looking at both air conditioners and telling me exactly what needed to do for follow up.very friendly and professional and helpful.

Shane was more than excellent! On time, friendly, communicative and clear about the best next steps with Thornton and Grooms! He was genuinely helpful and kind. I highly recommend Thornton and Grooms consistently. And Shane!

Dave was a great serviceman/electrician. He diagnosed the issue and discovered what was seemingly causing the issue. Professional, helpful, and communicative. Thornton & Grooms hires and keeps great people that are always a pleasure to interact with.

Silvio, Thornton and Grooms was absolutely very professional very thorough. I would highly recommend him.

They are always helpful and responsive! Quality care and quality people, updates continued positive service, I’ve used for plumbing and HVAC systems, great team

Very informative and professional explaining what he was doing and what I should do to keep my system at peak performance

I've been using them for several years and I've always been very happy with the services. The techs are very knowledgeable and fully explain anything I want to know. Sales is very easy and helpful to work with without being pushy. All their staff is very nice and quick to respond. They are a little more in cost than… Read full review

T&G technician Nick Garrett was courteous, knowledgable and professional. Thornton & Grooms is my go-to company for all of my HVAC and plumbing needs!

The HVAC tech was polite and professional. Our dissatisfaction lies with the lack of service. We called to have our AC checked (“tuneup” as it’s called on the website.) After a 19 point check of our system, two areas were noted as “poor”: 1) the coil is plugged/dirty 2) refrigerant might be low. My husband was… Read full review

Kaleb was honest and went above and beyond.

On time. Super helpful. 5 stars.

Daniel was great! Very helpful and provided useful information. He helped answer questions I didn't even know I had.

Dakota was professional and informative.

I am happy and pleased with technician and his work.

(Scroll down to see UPDATES) Thornton & Grooms goes over and above in caring for their customers, making sure things are done the right way, by highly qualified and experienced Licensed Plumbers, at a fair price with multiple payment plan options. Rodney Parisien came out to my home as friendly as can be. He set… Read full review

Alex C. was the best technician! Very thorough and patient explaining the repairs we needed for our air conditioners. He has a very personable demeanor and interacts with his customers in a very caring manner.

Dan did a great job and gave me some great advice.

AC annual service and repair. Clear explanations of everything. Patient. Polite. Well informed.

Christian Baxter came to my home for an A/C check. He arrived in a timely manner and was quite proficient in performing his duties. I had questions concerning the digital thermostat that had been installed on a prior visit. He took the time to explain in great detail how to program it for the different seasons.… Read full review

Service provided by tech John Parsons was very good. Tech was knowledgeable and helpful . Overall T&G has good techs.

Very thorough and knowledgeable.

Jack was super explaini.g thermostadt All from Thornton and Grooms are good

John showed up on time and did the annual AC check-up. He was very professional, knowledgeable, and friendly. I received a call, confirming he was on his way.

Was extremely respectful, professional and very friendly. Very transparent with the whole process and options available.

He did a great job and fixing my air conditioner. Being that it was only 3 years old still under warranty. So he was great but I don't know about the air conditioner. I hope it stays okay. But he did a good job.

Joe and his crew members were great. Did a great job with the AC unit base / solved the gravel washout problem.

He was very nice and took time to explain things.very friendly.

Remarkable to get same day service within 50 minutes of doing a chat on the website. Very organized and impressive, clean and courteous. Kyle and Zeke came today as scheduled to perform a safety inspection. They came in time, were neat, friendly and courteous as well as very knowledgeable. I HIGHLY recommend… Read full review

Furnace maintenance changed tubing sealed heat vent

Shane did a very thorough job diagnosing our furnace heating problems. He reviewed several solution options and costs. After multiple trouble shooting efforts he resolved our problems in a very cost effective manner to our satisfaction. He never made us feel like he was in a hurry to get on to his next… Read full review

Professional and explains everything well. Adam was experienced and professional. We would recommend him and Thorton and Grooms for maintenance and repairs to family and friends.

Tom is very knowledgeable, punctual and we feel very comfortable having such a great professional plumber in our home.

Very pleasant and knowledgeable

Had an A/C maintenance service call. Totally professional! Great service by Nick was most appreciated.

Answered questions by phone

He did a very good job. He took his time going over his findings.

Hunter was very personable, professional and knowledgeable. He was also very patient in answering all of my questions regarding my new thermostat before inspecting the air conditioner, which he did thoroughly. I would highly recommend him and Thornton & Grooms.

The service technicians are always very helpful I had my furnace and a/c installed over 3 years ago was a difficult job for me and them in worst weather conditions we've had was like - 20 that February week and they came out to fix water pipe and found leak in furnace. But I must say took a little longer then… Read full review

I can't thank the entire team enough for the great work. It started with our salesman Chip who explained and educated me on heating and cooling as a whole. Chip broke down the different heating systems, air conditioning systems (including seer levels) and everything in between. Chip was personable, nice and made me… Read full review

Thornton & Grooms has become so disappointing. I think their technicians are now much more skilled in high pressure sales tactics than the actual repair/maintenance work (which has really gone down in quality). I'm changing my rating to just barely one star. Back in 2020, I moved into a new home just as the… Read full review

Thornton and Grooms checked my air conditioning service to insure safe and efficient service when needed. Kyle always carefully explains all I needed to know whenever he is here.

Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job… Read full review

We have used Thornton & Grooms on several occasions for HVAC AC maintenance and plumbing. Everyone we've encountered from the schedulers to the technicians and sales team have been pleasant, helpful and knowledgeable. We will continue to utilize their services as needed. 6/24: Devin was helpful, knowledgeable, and… Read full review

Kyle was A terrific source in repairing our issues. He is thorough and knowledgeable about the issues weird. I would highly recommend Thornton & Grooms for any HVAC issues you may have.

Did an excellent job doing all the check marks. He answered all my questions. While checking the crawl space, he discovered one of my toilets was leaking, and he fixed the problem on the spot. We hired him to come back later this week to do more work on other projects..

Great service. Was timely for appointment. Explained everything that was or needed to be done.

Very friendly, professional and get the job done. Great job!

Alex Cibulka did a fine job servicing both HVAC systems to prepare for winter.

Mr. Clark trying to find out what the problem was with our furnace but since just like when you go to your doctor , it didn't show up while he was here so he checked out as much as he could. He was very helpful.

Adam was professional, friendly and efficient. We highly recommend him!

Outstanding.

Darin was great. I feel like I learned something and the issue was resolved as much as it could be. Worked with Charles as well and he was very helpful. He laid out our options in a zero pressure kind of way. I was impressed with him. Anthony installed a new furnace and I am very happy with it. Ryan moved my A/C… Read full review

He did a wonderful job! Very Clean, very carful, very polite.. He explained a few things to me. He seems to be an employee you can be VERY proud of. THANKS!!!

We highly recommend Thornton & Grooms. Their service for Furnace, Air Conditioning and Plumbing is superior. The Techs are professional and respectful. Thank you!

Outstanding work. Comprehensive and very professional service.

Great job

Great Company, Great Service. Highly recommend this company for all your heating, cooling and plumbing needs

They recommended adding an electric device to boost startup to make A/C unit last longer. I did have them add the device. I was not pressured, though. They are very responsive. Once, they had to come in the middle of the night when I had no heat. I always have them out twice a year.

Pleasant, professional, efficient and helpful.

Ricardo did a great job. He did a maintenance check of my furnace. All went well. He did a thorough job. We discussed several options with my system going forward. He is very professional. It was a pleasure doing business with him.

Again, great doing business with T& G. As always you guys are terrific! Erie was completely professional , polite and on time. I am totally on board with T & G being my 1st call for any future services!!!

Always great service and I appreciate scheduling future appointments before he left. Very professional and trustworthy

Knowledgeable and friendly provided more information like Air filter and surge protector and the importance of surge protector. Very detailed, so that I would understand the importance of his knowledge. Very respectful.

Recardo was very helpful in explaining that my system was running good, very professional Young man

We've used Thornton & Grooms to install our Boiler, baseboard heating, and AC, and to to replumbed our water pipes, over the past 25 years. Their technicians are always professional and explain the repairs to be made, and the costs, to our satisfaction. They call the day before and the day of to let you know when… Read full review

Great job! Will definitely ask for and refer John Parsons (Thornton and Grooms) to others! Thanks again.

Alexis was very friendly and professional! He explained the importance of yearly maintenance! Everything was cleaned up and left tidy! We were very pleased and will continue to be a loyal customer!

Adam came out today to do an evaluation of my air conditioners. He was very professional and friendly. He made some good recommendations to prolong the life of our compressors. I really appreciate his expertise. Thank you, Adam!

Matt was prompt, courteous and quite knowledgeable about my plumbing issue. It was a pleasure working with him. Brenda S.

Pleasant and professional. We were very happy with Silvio.

Jonathon W. was excellent. Arrived on time and was polite, professional, and thorough. He took his time, explained everything, and was what I thought be a perfectionist. He was actually a joy to have in our home. I would ask for and welcome him again. He is a true asset and representative to Thorton & Grooms.

Excellent job. Toilet works great. Work place was clean. No issues Furnace works great.

Stephen (HVAC) was out to inspect my several A/C units. He was professional and courteous and made sure I understood everything he checked and what he thought deserved attention over the course of the next year Devon came out to put a piece on my shower that I had not been able to find in the 14 years I’ve been… Read full review

Dan arrived for the service call with a 30 minute notice. Inspected our A/clC unit and found the problem. We gave him our concerns and he took care of the problem and cleaned up all the mess around the furnace.

I initially called because we needed some plumbing assistance and my regular plumbing company was not available for a week or more. Thorton & Grooms was able to get us on the schedule quickly. I was also informed of their membership package and thought that sounded like a good idea, so I signed up for it. It has… Read full review

Gavin did a thorough inspection and offered estimates for work to be considered. He was professional and knowledgeable.

I’ve been a customer of Thornton & Grooms for many years. I have always found their work to be excellent. Today’s visit was to check out the A/C. As usual the job was completed and as usual I am completely satisfied with the service. Everything checked out OK. I continue to be a very Satisfied Customer!

Phillip did a great job. He was on time, friendly and knowledgeable. Thank you.

Great company and Great Service Outstanding technician , thorough, professional and knowlegable

Brian was very knowledgeable and answered all questions

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Jacob came and did our annual plumbing inspection. He did a great job and also fixed some other plumbing issues that we asked him to do. He was very professional and helpful.

Outstanding service by technician Alexis Lopez. Very complete and thorough job. Very, very knowledgeable and great personality. The job was done in sufficient time and suggestion to me were outstanding.

Steve Clark was truly informative about our air conditioning unit, its maintenance and upkeep. Clearly, Steve provided us thorough, expert, and balanced information in a sincere and pleasant manner. He is truly an asset to Thornton & Grooms!