Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Customers frequently praise the company for punctual arrivals, professional conduct, and clear explanations of heating, plumbing, and electrical services. Recurring themes include fair pricing, thorough inspections, and courteous technicians who respect the home. However, several low-star reviews criticize the automated AI scheduling system for causing appointment errors and making it difficult to reach human staff, with some alleging inflated billing or unnecessary repairs.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
16,288 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 1517 customers paid ($39–$1.1k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional and got to work quickly with zero complaints.”
“I have been a customer for 5 years the technician was rude and refused to honor the promotion price.”
“We received excellent service at a very fair price and will definitely use this company in the future.”
“9-star rating can have such terrible appointment scheduling and communication.”
“He was very professional and completed the work we had requested in a timely fashion.”
“Despite continuing to pay for the membership, I never received the service or any communication about the delay.”
“Josh was efficient in determining the problem and explaining the issue.”
“But being busy does NOT excuse poor communication or a complete disregard for customers’ time.”
“I highly recommend Thornton & Grooms and Jacob for any household maintenance needs—they provide excellent service!”
“Not someone I would ever want back and instead will warn people to stay away.”
“Great Job & a good price, Josh was knowledgable and professional, the workmanship was outstanding.”
“…g only this time they spent 30 minutes trying to sell me egregiously overpriced (ranging in price from $5K-9K!…”
“Knowledgeable and personable, and I could tell did his work with integrity.”
“The second time I have paid these scammers their $99 service fee so they can not fix anything only this time they spent 30 minutes trying to sell me e…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Thornton & Grooms for 8 kinds of job. Pick one to see what they paid and said.
Charles was prompt, friendly and efficient. We had a great experience with Thornton & Grooms.
We had some minor electrical work done. We had outlets, light switches, and light fixtures replaced. Cameron was excellent. He was very professional and completed the work we had requested in a timely fashion.
I have received 5000 stars service! Starting with receiving a text with the name AND picture of the technician, the work was done fast, CLEAN, and with thorough explanations. Are you kidding me? Unclogging my drain while wearing a nice white shirt? I fully and enthusiastically recommend Thornton & Grooms! Evan was…
The best company I deal with the prices perfect and the stuff they send it to very very professional
Cant thank Joe and Jerame enough for getting my line hydrojetted. Battled my plumbing system and a crazy storm that came through. Got my line clean and scoped. Will recommend to everyone I know.
Kyle Knight was professional and very knowledgeable about my furnace. He was respectful to my home as he wore shoe covers and turned out the lights when he was done. Awesome young man.
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
4.9 ★★★★★ 16,288 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Charles was prompt, friendly and efficient. We had a great experience with Thornton & Grooms.
The technician was fantastic! He was professional and got to work quickly with zero complaints. We received excellent service at a very fair price and will definitely use this company in the future.
We had some minor electrical work done. We had outlets, light switches, and light fixtures replaced. Cameron was excellent. He was very professional and completed the work we had requested in a timely fashion.
Thank you for the five-star review, Tim!
Exceptional service on time very professional. Son who is a licensed plumber working for a commercial company recommended Thorton & Grooms plumbing
Thank you for taking the time to tell everyone about your experience with us. We work hard to be known as Trusted & Guaranteed. If you ever tell a friend or family member about us and they pay for any of our services, we’ll send both of you a $50 prepaid Mastercard as our thank-you. You can learn more about our Referral Club here: https://thorntonandgrooms.com/about/referral-club
Very nice to work with
Thank you for the high praise. We're glad you enjoyed our service. If you ever tell a friend or family member about us and they pay for any of our services, we’ll send both of you a $50 prepaid Mastercard as our thank-you. You can learn more about our Referral Club here: https://thorntonandgrooms.com/about/referral-club
I have received 5000 stars service! Starting with receiving a text with the name AND picture of the technician, the work was done fast, CLEAN, and with thorough explanations. Are you kidding me? Unclogging my drain while wearing a nice white shirt? I fully and enthusiastically recommend Thornton & Grooms! Evan was great!!! So was Michael who did a camera inspection.
Thank you for the glowing review. We're thrilled to hear you're happy with our service. If you ever tell a friend or family member about us and they pay for any of our services, we’ll send both of you a $50 prepaid Mastercard as our thank-you. You can learn more about our Referral Club here: https://thorntonandgrooms.com/about/referral-club
Both Donte and Chip were absolutely great! They arrived right on time, and I appreciated receiving text messages to let me know they were on their way. One handled the maintenance, while the other provided an on-site quote; both were incredibly personable and professional. Although we ultimately decided to hold off on our project for now, their service was outstanding.
We appreciate your 5-star rating. It's wonderful to know we met your expectations. If you ever tell a friend or family member about us and they pay for any of our services, we’ll send both of you a $50 prepaid Mastercard as our thank-you. You can learn more about our Referral Club here: https://thorntonandgrooms.com/about/referral-club
I had a great experience with Jacob from Thornton & Grooms. He arrived on time, was extremely professional, and showed great respect throughout the service. I highly recommend Thornton & Grooms and Jacob for any household maintenance needs—they provide excellent service!
We appreciate the kind words and 5-star review, Farah! Here at Thornton and Grooms, we strive to provide a 5-star experience each and every single time. We thank you for choosing Thornton and Grooms as your home service provider.
The best company I deal with the prices perfect and the stuff they send it to very very professional
Thank you for taking the time to tell everyone about your experience with us. We work hard to be known as Trusted & Guaranteed. If you ever tell a friend or family member about us and they pay for any of our services, we’ll send both of you a $50 prepaid Mastercard as our thank-you. You can learn more about our Referral Club here: https://thorntonandgrooms.com/about/referral-club
Super helpful! Knowledgable and helpful staff! Everyone I have worked with has been amazing! My tech, Nick, was fantastic! Very helpful! Thank you for all you do!
Thank you for your 5-star review! 😊 We are pleased to hear that you had an excellent service. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
