Thornton & Grooms

TJ from Thornton & Grooms did our annual furnace inspection on October 27. He performed a thorough check of the heating system in a very professional manner. Explained every procedure. Great job! David Rudd did a great heating inspection today, 10/22/2025,. Explained the process thoroughly, and answered every… Read full review

Great very clean and professional

On time,and professional. Informed me every step. Clean And efficient

Excellent knowledge of all things

The guys delivered as promised--done in 8 hours. In spite of doing a major boiler project, they worked quietly. They kept after the mess and left the space clear. They were patient, polite and helpful.

Had Joe in today for an electrical inspection. He was very polite, and quick. I like it that way😊and I'm good to go!

Ben did a great job , as we have come to expect from Thornton & Grooms. Ben flushed and descaled our tankless water heater and while that process ran, Ben installed a replacement toilet in our master bathroom. Ben explained everything that he was going to do and then went over the completed jobs when he was… Read full review

Khari from Thornton and Grooms showed up today to check on the house plumbing system. I found him knowledgeable and helpful with advice. I feel confident that we’re in good hands. Thanks Khari!

T & G is best in class service. The home care package is a great deal. The technician’s are smart, professional and efficient. I am a repeat customer.

This company is getting worse. Four years ago, I gave them a 5-star review for helping resolve a plumbing issue I had. This year, at the beginning of summer, I called them to check my AC which was having startup issues. First off, their AI, Casey, is buggy. Due to my own error, it double booked my appointment, and… Read full review

Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW… Read full review

Dante was an excellent technician. He was helpful and knowledgable. Dante kept me informed of what he was doing and how our equipment was running. He did not hard sell us anything, but did let us know where parts were worn.

Had new furnace and air conditioner installed today. Your install team of Kevin and Matthew did an excellent job. courteous and professional.

Very easy to work with, thorough, pretty quick for the job. I would definitely recommend!

Today was the annual plumbing check up with Jerry! Good job! He was punctual, personable, did a thorough check and all looks good. Thank you Jerry and T&G.

Great experience. My technician was very professional and knowledgeable.

Can't say enough about Nick and how professional, friendly and knowledgeable he was. He answered all my questions and gave me tips on my furnace and A/C unit for proper maintenance to maximize efficiencies.

Lucas quickly saw the solution to our water supply problem. Contacted the Royal Oak water department and worked together to solve the problem. All was completed the day after our call.

Very polite and thorough. Nice job! Appreciated the flexibility and accessibility. Highly recommended.

Very timely an efficient!

Alex was prompt, efficient, knowledgeable and explained everything he was doing.

We had Brandon come for our service and he was wonderful. Professional, personable and thorough. He did a great job!

When you choose Thornton and Grooms, you can be confident that the job will be done right. Their team is always polite and skilled. I only call them for heating, cooling, and plumbing needs. They may not be the cheapest option, and their prices are often higher, but you can trust them to stand by their work. You… Read full review

Outstanding work from Joseph Czank, David Majeska, Seth Keefer, Sael Olivares, and Raymond Thompkins (Heating & Cooling and Electrical Install teams). They completely removed our 21-year-old HVAC system, installed a new single-stage Lennox setup, rerouted electrical to a new location, and added an electrical panel… Read full review

Great personality, very thorough. Highly recommend.

Knowlegeable, Friendly,Thorough job done. STEVE CENOVA Answered all of our Questions. Gave us peace of mind that our air condition was in shape and running tip-top.Very Happy

Very helpfu, l professional 👏🏾

Thorough and professional

T.J. of Thornton and Grooms did a great job today, inspecting our furnace and our air conditioning systems, both on the same visit, which saves everybody time. He was thorough, professional and yet kind enough to explain things to us. He is a true asset to this company!

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This… Read full review

We had a great visit from Paul who went above and beyond! Fixed our plumbing issue with no problem!

Take great care of us Everytime! Definitely not cheap, but the work quality, customer service, and timeliness are worth it.

⭐⭐⭐⭐⭐ I’ve been using Thornton & Grooms for years, and I’ve always had a great experience. Mason was especially helpful—he was extremely knowledgeable, professional, and took the time to explain everything clearly. You can tell he really knows what he’s doing and genuinely cares about doing a great job. I highly… Read full review

AC checkup. Adam showed up on time and was very thorough during his inspection Adam was very professional throughout the visit. He took time to answer all my questions. I feel confident in the advice Adam gave me. I highly recommend Thornton & Grooms for all your HVAC, plumbing, and electrical needs.

Trevpr was such a pleasant, and professional young man.

Super professional ….and extremely nice Would recommend to all

Had our annual furnace inspection - tech was very thorough and also explained what he was doing. He used our hose to clean air compressor and, unlike any other tradesman in recent memory, returned hose to exactly as he found it - it's the little things that make a professional.

Maggie was courteous and professional

Air conditioning & furnace inspection

They were very peraonable and came right in and got to work. They were done in no time.

Dave was wonderful. He was friendly and took the time to explain what he did and how I can upkeep my unit better.

was fast and knew what he was doing. He gave us all our options and explained everything with proficiency and made sure the job was done correctly. Would recommend for future projects.

On time and found route cause withou any BS

Knowledgeable and thorough! One of the most knowledgeable and helpful service person I have ever had visit my house.

Great job by Dakota!!

Ian Warren is a very knowable person of his trade. I would recommend him again when I call for your services.

Andrew was very professional installation technician explaining the work that he is doing.He. cleaned out the bottom well where the sump pump sits.Also explained the relief valve & how this discharges all the water outside.Overall experience great service &installation.Andrew gets 5 stars excellent workmanship!April… Read full review

Hunter was excellent

Over the years, since 2018 , we have had Thornton & Grooms install and service a number of items in our home. We appreciate the cordial, professional manner shown by each of the T&G people.

Technician was very Helpful and courteous. Explained problem and solutions. Very professional!

Very helpful in explaining what he would do. Helpful information shared. Demonstrated how to change filter.

Great service! Highly recommend

Very professional and answered all my questions in detail.

Technician was knowledgeable, friendly and efficient...would highly recommend him and the company. Was extremely informative. Worked hard for 9 hours straight installing A/C units. Great job!

All the staff are consistently expert in their roles and highly professional to work with.

As always excellent services👍

Great service, courteous and knowledgeable, would recommend!

TnG have amazing service people. Devin Davis did the plumbing service inspection and was very professional and did an amazing job. Thank you TnG!

David Rudd is an excellent member of Thornton & Grooms. He took his time, and was professional, knowledgeable & very helpful. Thank you, David

Nick did a great job. Very thorough and clear in his explanations and recommendations. Looking forward to him coming again in the future.

Very friendly and professional.

The technician was very personable. He gave my plumbing an annual checkup. He was thorough and competent. The upselling was very low key, just pointing out my options.

Very professional. Explained everything well.

TJ was thorugh in his inspection of the A/C system. Answered questions I had about the system.

TJ did a good job, and even went a little overboard for my A/C system. He was certainly knowledgeable and experienced; definitely will get your money's worth.

Dakota was exceptional, very professional, very informative and thorough. But above and beyond all that, a very nice person. Thank you Dakota we will be requesting your services again.

Friendly, thorough, tidy & timely. I count on Thornton and Grooms to provide on-time professional service by qualified technicians for all my home mechanicals. HVAC Technician, Juan Figueroa-Campos visited our home today for A/C maintenance check as scheduled. Juan was not only through in performing extensive… Read full review

Ali I. did a thorough inspection of my air conditioning system which he found to be mostly in good condition, air flow is good, but my capacitor should be replaced in the near future.

Davion was able to come out a day early to do our annual AC system check up. He was , friendly and very knowledgeable. Davion is a real asset to Thornton and Grooms. If I could, I would ask for him personally for any HVAC work we have done by them!

Alex Cibulka at Thornton and Grooms did an outstanding job cleaning and maintaining my A/C unit. He was timely, friendly, and knowledgeable, and he quickly got everything in working order. I couldn’t be happier with the job. 10/5 stars!

Maggie Schmitt was so helpful. She did an excellent job doing a 2 hour AC inspection. Highly recommend!

Our year old a/c unit was making subtle noises that we could hear through the walls to our family room, quite annoying actually. A previous tech said not much could be done, is normal for the system. Month later we called again. This time James M. arrived and checked out the system, found several screws were loose… Read full review

Had another great experience with T&G. I had a technician, Mike Lilley, come out to do the annual a/c unit check up on our house. Mike was very thorough and knowledgeable. He was able to answer all the questions that we had on our end. All in all, Mike did an outstanding job!

Gentleman who came to repair the work of the person who incorrectly installed the first new air conditioner did an excellent job identifying and fixing the prior mistakes.

Air conditioning - Dan fixed it well. Very good tech. Very reasonable and methodical. Very thorough in troubleshooting and fixing the problem. Highly recommend him for HVAC related issues

Hey Joe is the best at his job we are very happy, thanks from Mike and Jan

Very satisfied with T&G and Victor. They have a thorough checklist checking Amperage loads. Incoming and outgoing air pressure from the Blower fan. Took pictures of blower fan and outside AC filter screens. Helpful suggestions on extending life of equipment. Appreciate the care and effort.

Zack Pila was excellent. .

The sale person was very professional and clearly presented the different options to consider. The price estimated for the work was maybe high.

"Dr." Dan was great, did a great job and payed attention to detail. Fast service during a busy time of year.

Very friendly proficient young man. I thought he was exceptional. thank you so much Brandon. Bob Treat

Trevor was professional, courteous, and on-time. I recommend him for your HVAC needs

Awesome representative of Thornton & Grooms! 😻 Nice serviceman! Da’Vu was very pleasant & I’d happily see him again, if any future furnace or A/C issues crop up!!!

Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit… Read full review

I had an AC service check today. The tech, Da'vu, was great. Yesterday, I replaced two water heaters. Zak and Demetrius were great. In the recent past, Rodney has done plumbing. He was great. Unfortunately, the customer service bot is one of the MOST frustrating things I have ever experienced. Impossible to reach a… Read full review

Great experience with Nick! Very responsive and professional with his service.

Very likeable and professional and most important of all, honesty.

Sam final inspected ac compressor under warranty on my 2023 ac unit installed by T & G. Friendly and efficient repair was much appreciated. Ready for summer heat. Sam went beyond and above expectations.

I have a T&G service contract and when Medhie came out (on Tuesday) he discovered water issues and holes in both of my Lennox units. The repair costs were going tk be substantial so I asked for a sales guy to come out and Brian come out the following day (Wednesday) and we talked thru the options. He helped me… Read full review

Omari was professional and pleasant. Got the job done nicely. Very polite.

Christian was AWESOME. DEFINITELY 5 star rating!!! Christian was very professional, courteous and extremely informative. He was a pleasure to work with! Thank you Christian and T&G!! Zachary was great unclogging our disposal as well!

Professional and listened to my concerns.

Mr. Byrne and his colleague Kevin from Thornton and Grooms replaced our water heater with a tankless water heater. They did an excellent job in removing the two old water heaters without leaving any spoilage or damaging any walls. The tankless heater was installed in the estimated time and works just fine. The T… Read full review

I am pleased with the service visit today. Ali Ismael did a great job arriving early and completing the job quickly. Definitely recommend Thorton & Grooms.

The problem we were having was addressed and explained to us. TJ was very friendly and professional and answered all our questions. He is very knowledgeable and was able to explain in layman's terms what the problem was. Everybody I've dealt with at T&G has been excellent! I highly recommend them!

Mike did an outstanding job, explaining the issues with an 18yr. Old fanance, showing pictures of the inside of the unit, covering the major parts that were wearing out due to age. Thanks MIKE. // Dakota Gray did an awesome job, he explained that the thermostat was bad and the type i needed to buy. He checked the… Read full review

Nick Garrett came over today to check our a/c. He answered my many questions with clarity and patience. He gave me options to keep our a/c robust! No sales pitch or pressure! and…he got rid of a dead mouse nested in the a/c unit and then encountered a live one without a beat! We appreciate his positive attitude.

Robert came out and repaired, what was wrong with the A/C. He did an excellent job. He came by 3 hours after the initial call. We have had Family Heating and Cooling out several times, and still wasn't right. Then wait days to get someone here. Thornton & Grooms came by earlier, then scheduled appointment. Jessie… Read full review

I just moved into a new house and noticed a large temperature and humidity difference between the two floors. I was able to make an appointment quickly with Thornton & Grooms to see what the issue was. The first tech, Kyle, was very informative, good about explaining the issue without making it feel like he was… Read full review

Prompt, courteous and thorough. You can’t ask for better service!

Steve was great. Explained all the tests he performed. Had 3 different price options to choose. Very professional and friendly. Showed me the part he replaced. Price was reasonable.

Learned that the Home Care Club does not provide preventative care maintenance unlike service plans I have had from other providers. Charging $300+ to clean the outside AC unit seems excessive in combination with the $240 per year annual charge.

Devin was outstanding. Very respectful, thorough and nice. Great job

Christian Baxter came today and started a project to temporarily move the A/C compressor. He is a very knowledgeable technician, a great communicator, and very pleasant. As usual, he did a great job!!

As a subscriber to their system evaluation program, I had Thorton & Grooms come out to inspect my A/C unit outside and components inside (humidifier, condensate drains, blower motor). Their technician Alex Cibulka exhibited patience and knowledge of the 1970s era components, testing the service and evaluating what… Read full review

Great service - the technician was very polite and explained everything. Really appreciate the quick, efficient and great service. I would not hesitate to call them again. Thanks!

Very professional. Regular updates on progress. Answered all my questions cheerfully

Patrick was professional, on time, called when he was on his way, and explained the situation well. Thanks T&G!

Renewed our Membership our A/C checkup was included. Technician was quite pleasant!!

Daniel was very friendly and arrived on time. He sat and listen to my concern and what problems I was having. Once we talked he was very diligent on looking at what the problem were, and did not stop until he could identify what the real culprit was, then explained the cost of the AC leak, where it was and what it was going to need after .

Very professional and friendly service!

Marcus did a great job installing my new water heater. He was efficient yet very careful. The job was done very cleanly. He took time to explain what was done and why. He answered all my questions in detail. I would be happy to have him back in My Home again.

Victor did a fantastic job. He thoroughly checked the A/C and gave me some excellent suggestions regarding how to improve performance.

Professional and thorough. All good & competent people Completely satisfied.

Our tech, Victor, provided excellent service - educating us about our system. We contacted Thornton & Grooms because our AC was not working and by then end of the appointment, we were sold on their maintenance service. I don’t love that their appointment windows are the full day, but for a few times per year for our… Read full review

Professional, thorough, committed and focused. Careful removal area of items for access and drop cloth used and good cleanup after completed drainage.

Alexander was professional, on time and did a fantastic job

Very knowledgeable and explained everything. Another excellent job.

June 2026 - I have another great review for Thornton and Grooms. Jeron Greene came to check out our AC unit, and addressed other minor concerns we had. He was very friendly, professional, personable and took time to explain anything we asked. We've had T&G out at least 5 times now and each time the technicians and… Read full review

Adam did a great job. He was able to answer my questions and showed his knowledge and understanding of hvac systems. Also furnished and installed a smart thermostat.

Nick was thorough and explained everything.

Anthony was very polite and professional. He did a great job quickly.

Trevor, my technician, was very knowledgeable. He completed the work and explained everything. He was super courteous which I appreciate. Good work, good guy.

Great job, wasn’t happy that the air conditioner had fried wires, but Dan found the problem and offered me two different solutions. Fixed it and now I am protected. Thank you

Obtaining service continues to be a real hassle with their attempt to AI the front office. I would go elsewhere except that the technical staff is top drawer. David arrived within the 30 minute phone call (from a real person after a futile call back to AI/Cory). He was thorough and thoughtful and asked before… Read full review

Very thorough, professional and friendly. Very expert, informative and helpful. Respectful and considerate of all my concerns. Much appreciated!

Great friendly service, kept fully informed with multiple updates. This was a free scheduled inspection being part of the Home Care Club.

Did a great job and cleaned up afterwards. Very informative, learned many things.

Thoughtful informative man . We were delighted with his work.

Arrived on time - coordination was good; professional, clean(used shoe covers for the house), and informative. Many thank yous Juan

Had T&G out to service and tune up my AC unit, and the technician, David Rudd, was absolutely fantastic. He handled the tuning quickly and professionally, but the real standout was his integrity. We initially thought the motor needed replacing - that would’ve been expensive repair. David took the time to dig… Read full review

Thanks for a great A/C checkup!

Cheery service, well explained, estimated work, executed work efficiently.

Micheal Lilly did a great job, would recommend him to everyone

Very friendly and honest. Was also training another employee and she handed both with no disruption to my day.

Dan could not have been friendlier or more helpful. Explained everything to me in detail—how it all worked, and why it wasn't working now.He was also completely upfront about the pricing and how to avoid this in the future.

We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.

On time, good communications, completed on schedule, 100% clean up after,

Mike did an excellent job of figuring out what the problem was, then correcting it. He also made sure that the entire system worked afterwards, even though he was there for the AC. * Jason H. came out for a routine inspection and realized the AC had stopped working l. In checking the equipment, he found the HVAC… Read full review

Daniel with Thornton & Grooms was very professional & knowledgeable. Answered all my questions and educated me on my ac and furnace.

Service was great

Brian did a great job!

A big Thank You to Juan Figuero-Campos of Thornton & Grooms. I was extremely pleased with his attention to detail, professionalism, and expertise. I greatly appreciate his timely arrival. He offered great suggestions and explanations of other products offered by Thornton & Grooms. I also appreciate him… Read full review

Steven checked the air conditioning system. He was professional and sincerely friendly. He did his work and offered helpful advice. I give five stars because I don't have the option to give more.

Ryan came to do scheduled maintenance on our A/C, and was thorough, reasonably fast and explained everything to us. Very professional and personable! Thank you

I’ve relied on this firm for numerous plumbing, heating and cooling work and have been very pleased with the quality, professionalism and responsiveness.

Zach was friendly and efficient. Offered valuable insight and had excellent communication

Was my initial experience with Thornton and Grooms. Customer Service were great with their very effective communications. Technician Kyle P was terrific and resolved my furnace maintenance issue in short order. So very happy that I signed up for their home care club membership that afternoon. Looking… Read full review

Jacob was my service tech. He was so professional and knowledgeable. He did an excellent job informing me and communicating the work he performed. I’ll request him for my future hvac work.

Brian Mcvety did a good annual evaluation today on my AC unit at my condo.He found it in good working order, but noticed normal wear and tear on the unit given it’s age. He explained everything and offered to answer any questions I may have had. I appreciate his kind and efficient service with courtesy and attention… Read full review

Very professional and reasonably priced

Kyle was well informed, professional and friendly.

Jack Nolta came out to inspect the new A/C unit installed earlier and check for start up for our season. He went over maintenance with me and added Freon to the new unit. System seems ready whenever the weather warms up!

The Thornton and Grooms Serviceman, Kyle Knight, came out and provided an AC inspection. Kyle was on time, professional, and walked me through my system and everything that needed to be looked at in the future. I did sign up for the Service contract because I was thoroughly impressed with the service that Kyle… Read full review

Did the job quickly and efficiently. Was a wonderful person to talk to

He explained each step that he would take and the cost for each item that he would replace. Highly recommend Nick

Daniel J did a great job. Explained everything clearly. He knew everything about the system and had great tools. Highly recommend! (A/C Inspection)

Sergio was excellent with explaining the process of HVAC upkeep & repairs this morning. He helped me program my phone to set the thermostat/temperature in my house. I'm very appreciative of his service!

Very helpful, everything well explained and all options clearly presented.

Trevor was knowledgeable and helpful. Thank you