How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for a/c system repair
Clear ✕All 263 Google reviews tagged “A/C system repair” · showing 40
Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…
Service response to initial call was very prompt along with repair to faulty AC part. However, we had just purchased the entire Lennox HVAC system from T&G only 3 years ago and ended up having to pay $458 to replace a basic AC part that should not have gone bad or at least, should be covered under warranty! As a…
⭐⭐⭐⭐⭐ I’ve been using Thornton & Grooms for years, and I’ve always had a great experience. Mason was especially helpful—he was extremely knowledgeable, professional, and took the time to explain everything clearly. You can tell he really knows what he’s doing and genuinely cares about doing a great job. I highly…
Brian explained things very well. He was thorough too. Put shoe covers on when coming into the house. He answered my questions. I would recommended Thornton and Grooms for all home services.
Alexander arrived promptly, diagnosed the problem with my A/C and was able to make repair immediately. He also took the time to explain the problem. Thanks.
Accommodative, customer-focused Very personable, industrious Professional. knowledgeable technician - Very efficient - no wasted time Current on latest technologies Graciously explained all aspects of job as customer requested. Happy to have Kaleb return for any HVAC task
Alex was great to work with was very knowledgeable and easy to talk to.
Dan showed up early diagnosed the issues right away. Wrote up an estimate, giving me a couple of different options and after I chose the option I wanted. He fixed the issue. Did a complete thorough check of the system cleaned up and was on his Way.
TJ was very knowledgeable and thorough
Bryan was very helpful & professional! He explained in detail why our AC unit wasn't working then provided us with good options. Thank you Bryan, and Thornton & Grooms!
Dan Little from Thorton & Grooms was amazing. It was a blessing that our repair was covered by our warranty, but it was just a joy to work with him in our home and working so hard.
Dan Little was such a great worker. Communication was excellent and he did a fantastic job!
Very impressed with Thornton & Grooms. James C. Did a great job. Definitely will call them again when we need them.
Phil was excellent! He did a very thorough check of my AC while explaining everything he did, what he saw (good/bad), what to expect with the bad, and took photos. I was very impressed with his service and very informed after he left. Great job! Tequila was great! Explained everything, very informative and friendly!…
Jeron was awesome. He didn’t sugar coat my air conditioner’s problems and let me know what to expect.
Always willing to explain what they are doing and why. Very thorough and knowledgeable
Air conditioning - Dan fixed it well. Very good tech. Very reasonable and methodical. Very thorough in troubleshooting and fixing the problem. Highly recommend him for HVAC related issues
Alex C literally saved our opinion of Thornton & Grooms, we had multiple visits for our A.C. with another tech and were getting no where. We were starting to have doubts but then Alex came out and found the issue in 5 minutes, spent his time to resolve correctly and verified resolution.
Service was quick and technician friendly and knowledgeable. A/C still under warranty, so I only paid service fee of $99
Dan was absolutely incredible! We’ve identified that prior service to our HVAC/air condition was done incorrectly and is causing significant issues- highly recommend Thornton and Grooms to get root causes and address the full picture!
Trevor was professional, courteous, and on-time. I recommend him for your HVAC needs
Mayli was very patient on finding the best solution.
I had an issue that was responded to that day in a most professional and timely way.
Mike , our service tech, was great! He was very thorough, explained things well and took the time to answer all of our questions.
Very informative & allowed me to be there while determining the problem with the ac unit. A great service call Technician.
Very informative and helpful
Sam final inspected ac compressor under warranty on my 2023 ac unit installed by T & G. Friendly and efficient repair was much appreciated. Ready for summer heat. Sam went beyond and above expectations.
Mike Lilley came out today and checked out the 2 a/c systems we have on the house. Unfortunately, both were low on refrigerant and both were Freon (R22) units. Unfortunately, not good news for us. Mike was great. Took his time, listened and asked questions. He explained what he saw in a clear and understandable…
TJ Hudson provided excellent service today. He explained everything we asked. He also ordered an electrician to complete the repairs for our air conditioner. We would ask for him again. Al Bejczy
Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019
Knowledgeable, Courteous and Quick Professional ac repair
Robert came out and repaired, what was wrong with the A/C. He did an excellent job. He came by 3 hours after the initial call. We have had Family Heating and Cooling out several times, and still wasn't right. Then wait days to get someone here. Thornton & Grooms came by earlier, then scheduled appointment. Jessie…
Lucas was really great. He was extremely friendly and did his best. T&G is the best!
Called for AC repair after system was down for 24 hours during the heat wave at 7:30 am. Service arrived at 11. Our old provider of 20+ years told us they could come out in 8 days. A friend recommended T&G. T&G came out in 3 hours. Super professional, informative, kind, and efficiently found and fixed the problem…
I was floored with the cost of the repair parts that were charged to me. Seem to be very high. I am 70 and needed my air conditioning. The technician was very cordial and did a good job.
I just moved into a new house and noticed a large temperature and humidity difference between the two floors. I was able to make an appointment quickly with Thornton & Grooms to see what the issue was. The first tech, Kyle, was very informative, good about explaining the issue without making it feel like he was…
Super great guys! Very friendly informative and did a great job!!
Devin was outstanding. Very respectful, thorough and nice. Great job
We had a loud vibration noise coming from our A/C system. It was difficult to diagnose, but Dave stuck with it until he was able to fix the issue.
The service I received was outstanding along with the care of my property and keeping the service areas clean
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
