Thornton & Grooms

Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW… Read full review

Service response to initial call was very prompt along with repair to faulty AC part. However, we had just purchased the entire Lennox HVAC system from T&G only 3 years ago and ended up having to pay $458 to replace a basic AC part that should not have gone bad or at least, should be covered under warranty! As a… Read full review

⭐⭐⭐⭐⭐ I’ve been using Thornton & Grooms for years, and I’ve always had a great experience. Mason was especially helpful—he was extremely knowledgeable, professional, and took the time to explain everything clearly. You can tell he really knows what he’s doing and genuinely cares about doing a great job. I highly… Read full review

Brian explained things very well. He was thorough too. Put shoe covers on when coming into the house. He answered my questions. I would recommended Thornton and Grooms for all home services.

Alexander arrived promptly, diagnosed the problem with my A/C and was able to make repair immediately. He also took the time to explain the problem. Thanks.

Accommodative, customer-focused Very personable, industrious Professional. knowledgeable technician - Very efficient - no wasted time Current on latest technologies Graciously explained all aspects of job as customer requested. Happy to have Kaleb return for any HVAC task

Alex was great to work with was very knowledgeable and easy to talk to.

Dan showed up early diagnosed the issues right away. Wrote up an estimate, giving me a couple of different options and after I chose the option I wanted. He fixed the issue. Did a complete thorough check of the system cleaned up and was on his Way.

TJ was very knowledgeable and thorough

Bryan was very helpful & professional! He explained in detail why our AC unit wasn't working then provided us with good options. Thank you Bryan, and Thornton & Grooms!

Dan Little from Thorton & Grooms was amazing. It was a blessing that our repair was covered by our warranty, but it was just a joy to work with him in our home and working so hard.

Dan Little was such a great worker. Communication was excellent and he did a fantastic job!

Very impressed with Thornton & Grooms. James C. Did a great job. Definitely will call them again when we need them.

Phil was excellent! He did a very thorough check of my AC while explaining everything he did, what he saw (good/bad), what to expect with the bad, and took photos. I was very impressed with his service and very informed after he left. Great job! Tequila was great! Explained everything, very informative and friendly!… Read full review

Jeron was awesome. He didn’t sugar coat my air conditioner’s problems and let me know what to expect.

Always willing to explain what they are doing and why. Very thorough and knowledgeable

Air conditioning - Dan fixed it well. Very good tech. Very reasonable and methodical. Very thorough in troubleshooting and fixing the problem. Highly recommend him for HVAC related issues

Alex C literally saved our opinion of Thornton & Grooms, we had multiple visits for our A.C. with another tech and were getting no where. We were starting to have doubts but then Alex came out and found the issue in 5 minutes, spent his time to resolve correctly and verified resolution.

Service was quick and technician friendly and knowledgeable. A/C still under warranty, so I only paid service fee of $99

Dan was absolutely incredible! We’ve identified that prior service to our HVAC/air condition was done incorrectly and is causing significant issues- highly recommend Thornton and Grooms to get root causes and address the full picture!

Trevor was professional, courteous, and on-time. I recommend him for your HVAC needs

Mayli was very patient on finding the best solution.

I had an issue that was responded to that day in a most professional and timely way.

Mike , our service tech, was great! He was very thorough, explained things well and took the time to answer all of our questions.

Very informative & allowed me to be there while determining the problem with the ac unit. A great service call Technician.

Very informative and helpful

Sam final inspected ac compressor under warranty on my 2023 ac unit installed by T & G. Friendly and efficient repair was much appreciated. Ready for summer heat. Sam went beyond and above expectations.

Mike Lilley came out today and checked out the 2 a/c systems we have on the house. Unfortunately, both were low on refrigerant and both were Freon (R22) units. Unfortunately, not good news for us. Mike was great. Took his time, listened and asked questions. He explained what he saw in a clear and understandable… Read full review

TJ Hudson provided excellent service today. He explained everything we asked. He also ordered an electrician to complete the repairs for our air conditioner. We would ask for him again. Al Bejczy

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Knowledgeable, Courteous and Quick Professional ac repair

Robert came out and repaired, what was wrong with the A/C. He did an excellent job. He came by 3 hours after the initial call. We have had Family Heating and Cooling out several times, and still wasn't right. Then wait days to get someone here. Thornton & Grooms came by earlier, then scheduled appointment. Jessie… Read full review

Lucas was really great. He was extremely friendly and did his best. T&G is the best!

Called for AC repair after system was down for 24 hours during the heat wave at 7:30 am. Service arrived at 11. Our old provider of 20+ years told us they could come out in 8 days. A friend recommended T&G. T&G came out in 3 hours. Super professional, informative, kind, and efficiently found and fixed the problem… Read full review

I was floored with the cost of the repair parts that were charged to me. Seem to be very high. I am 70 and needed my air conditioning. The technician was very cordial and did a good job.

I just moved into a new house and noticed a large temperature and humidity difference between the two floors. I was able to make an appointment quickly with Thornton & Grooms to see what the issue was. The first tech, Kyle, was very informative, good about explaining the issue without making it feel like he was… Read full review

Super great guys! Very friendly informative and did a great job!!

Devin was outstanding. Very respectful, thorough and nice. Great job

We had a loud vibration noise coming from our A/C system. It was difficult to diagnose, but Dave stuck with it until he was able to fix the issue.

The service I received was outstanding along with the care of my property and keeping the service areas clean

Great service - the technician was very polite and explained everything. Really appreciate the quick, efficient and great service. I would not hesitate to call them again. Thanks!

I scheduled a request for a Comfort Advisor to propose a new furance and air conditioning system. Mayli was assigned to my request. She ask what my expectations would be, regarding the heating and cooling of the home and different options that are offered by Thornton & Grooms. She proposed two options for… Read full review

Our tech, Victor, provided excellent service - educating us about our system. We contacted Thornton & Grooms because our AC was not working and by then end of the appointment, we were sold on their maintenance service. I don’t love that their appointment windows are the full day, but for a few times per year for our… Read full review

AC unit replacement. Such a pleasant and knowledgeable young man. Did an excellent job. Kept us informed the whole time.

Professional, thorough, committed and focused. Careful removal area of items for access and drop cloth used and good cleanup after completed drainage.

Knowledgeable about ac units and which type would work best for us. Would recommend.

Great job, wasn’t happy that the air conditioner had fried wires, but Dan found the problem and offered me two different solutions. Fixed it and now I am protected. Thank you

Jeron ran some tests and ultimately found the problem with our A/C compressor. He was very polite and communicative.

Had T&G out to service and tune up my AC unit, and the technician, David Rudd, was absolutely fantastic. He handled the tuning quickly and professionally, but the real standout was his integrity. We initially thought the motor needed replacing - that would’ve been expensive repair. David took the time to dig… Read full review

Dan could not have been friendlier or more helpful. Explained everything to me in detail—how it all worked, and why it wasn't working now.He was also completely upfront about the pricing and how to avoid this in the future.

We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.

Brian did a great job!

Always pleasant neat and clean. We'll trained

Do NOT order any products from Thorton & Groom. They outsource this part of the business and it's impossible to get help finding the correct item for any system, furnace or air conditioner, i.e. air filters they installed. If you order the wrong item, you deal with this outsource company, and they never get back to you. You're stuck.

Kaleb Meyerink, the Senior Technician who fixed my AC today was outstanding—professional, knowledgeable, and genuinely easy to talk to. He quickly diagnosed the issue, explained everything in plain English, and made sure it was fixed the right way, not just patched up.

Dan provided a thorough explanation of the AC issue and repaired it quickly and efficiently. Really appreciate his professionalism.

Darren did a great job! He was friendly and personable. They responded very quickly to my call.

Christian was very polite, knowledgeable and professional.  Christian took the time to explain everything in detail with clarity and precision.  Christian is a great representative of Thornton and Grooms!

This is specifically about Hunter Pearce. He fixed our AC problem immediately, got right to the point and the job done. I wish all the employees were that sharp. Will ask for him specifically next time.

Logan and Maki provided great service! They arrived quickly and took care of our drain problem .

Joe was really helpful in answering my questions and easy to talk to!

Dan came out today and was able to diagnose the cause of my HVAC issues, having an older system too he gave knowledgeable recommendations for either a repair or replacement of the system. 3/11/26 Kyle came in for a furnace inspection and was extremely professional, polite, and explained everything he was doing in… Read full review

We had an emergency plumbing issue with our main shut off valve. We called. Our call was answered by a very professional employee that assured us they could service us the same day being we had no water. Cameron called and gave us an ETA, then he arrived on time. In addition to being punctual, he followed safety… Read full review

Phenomenal service and professional all the way. Love this company. Jeremie Watson was so knowledgeable of every type of product I had in my home. Fixed my ductwork perfectly

I was simply amazed at Thornton & Grooms professionalism, knowledge and integrity on all the changes I needed. Shout out to Tequila W. Who not only took her time but walked me through everything with keeping my budget intact. Anything HVAC make sure you ask for her. I will be using their services forever.

Jonathan provided great service.

The tech, Stephen, was extremely knowledgeable and explained everything that he would be doing. Upon completion of his work, he made sure that I understood everything that was completed as well as talked some Star Wars with me. He also made sure that everything was cleaned up from his repair. I'd definitely… Read full review

AC inspection and repair; Alex was polite, professional and answered all our questions

Great service and excellent work.

Kaleb was a pleasure to have for my furnace checkup and inspection. He is very friendly, he takes his time and checks everything thoroughly, and points out any concerns before they become a bigger problem. I highly recommend Thornton & Grooms and Kaleb for all your furnace needs.

Detailed, knowledgeable and very professional. Each detail was explained to me clearly and the end result was awesome. Great

Thank you for providing outstanding service, always! Your Technicians are professional, courteous, and trustworthy when rendering their services! Keep up your excellent work!

Another great job by the T&G team. Aidan came out for the yearly HVAC inspection. He found a leak and a faulty capacitor. Great service, explaining along the way as he root caused the issues.

He provided an education that not only did I need but it was almost more than I could take in I was thank him for everything

Jason was very knowledgeable, friendly and clear spoken. He walked me through all the possibilities of what can be wrong. And he listed several possible means of dealing with the present situation and the long-term effects. Very happy that he was sent to my house. Brian Marshall was my new installation sales rep.… Read full review

Very Professional responded very fast Very smart

Stephen and Dan were very good at what they do, very pleasant to work with and was very helpful for sharing future services that we will need. Stephen and Dan was on time, Stephen trouble shouted our problem with our air conditioning unit and fixed it within an hour. Dan gave us a great deal for our future furnace… Read full review

I always like Thorton & Grooms- their business model is done very well. I had a new A/C put in a couple years ago and it continues to give me trouble. Thorton and Grooms has tried hard to get this right...

Thornton and Grooms are always wonderful, they do a fantastic job! Alex just fixed our HVAC (air conditioner), yay! He was, courteous, knowledgeable, respectful, and took the time to explain what the issue was and what he had to do. We had scheduled an appointment for our air conditioner, but they had an opening… Read full review

Thornton & Grooms was extremely responsive and came for repairs within 24 hours, which was critical when we were heading into a week of very hot weather. Flame Heating & Cooling which had installed the A/C unit two years earlier told me it would be 10 days before they could come. Adam Martin, the T&G technician, was… Read full review

David was great!Thanks

Very kind and professional

On time. Super helpful. 5 stars.

Alex C. was the best technician! Very thorough and patient explaining the repairs we needed for our air conditioners. He has a very personable demeanor and interacts with his customers in a very caring manner.

AC annual service and repair. Clear explanations of everything. Patient. Polite. Well informed.

He did a great job and fixing my air conditioner. Being that it was only 3 years old still under warranty. So he was great but I don't know about the air conditioner. I hope it stays okay. But he did a good job.

The service technicians are always very helpful I had my furnace and a/c installed over 3 years ago was a difficult job for me and them in worst weather conditions we've had was like - 20 that February week and they came out to fix water pipe and found leak in furnace. But I must say took a little longer then… Read full review

Feras was punctual, very helpful and professional. Diagnosed problem got part and installed in the same day.

Showed up on time, great service, and honest feedback. They did awesome work installing new HVAC and air conditioning units.

Kyle was A terrific source in repairing our issues. He is thorough and knowledgeable about the issues weird. I would highly recommend Thornton & Grooms for any HVAC issues you may have.

Heating services : just wanted to let you know that John was a top tier . He was super thorough in explaining things and gave me some solid recommendations. Very impressed!

Efficient and knowledgeable

The furnace repair went well. 1/2 hour from arrival to leaving. My call 1/2 hour before showing up. Yes!

Hunter showed up, was very knowledgeable, professional, and got the system running great. We really liked how he operates, thank you.

We've used Thornton & Grooms to install our Boiler, baseboard heating, and AC, and to to replumbed our water pipes, over the past 25 years. Their technicians are always professional and explain the repairs to be made, and the costs, to our satisfaction. They call the day before and the day of to let you know when… Read full review

Tony is an amazing representative of Thorton and Grooms Because of him we will never use anyone else

Professional and friendly service!

Dan arrived for the service call with a 30 minute notice. Inspected our A/clC unit and found the problem. We gave him our concerns and he took care of the problem and cleaned up all the mess around the furnace.

On time, knowledgeable, thorough, polite. I’d want him back if I ever had another issue.

Annual air conditioning inspection

Our previous owner install new furnace and AC UNIT from this company .when we moved we called for AC Gas leak.representative came and he took 8 to 9 hours instead of 2 to 3 hours.and we been waiting whole day for fix.we ask representative how long and the answer from him is nothing and he been seated long time just… Read full review

Brandon was on time. Communicated the scope of the job and our new equipment in an easy to understand way. He left no mess and finished our installation in a timeley fashion.

Dan Beckett did a great job inspecting my furnace snd AC.

Ricardo was friendly, courteous and very professional. Explained all the procedures and results clearly. Very pleasant to talk with.

I'm nearly 70yrs old & have dealt with many contractors. John is by far the nicest, most humble, dedicated young man that I've dealt with. He was determined to find the problem with my Trane a/c.... he did ! Why would a 7yr old , 16 seer ac leak ? Find John & he will solve your problem !

Very good service. Technician was friendly and answered all of my questions. I would recommend this company and would use them again.

I came across this company on Angie List and glad I did. The services for me was excellent and I appreciates that, and plan on referring them to others. Thank you for your service.

We have an annual inspection/maintenance plan with Thorton&Grooms that covers plumbing, heating, cooling, and water. All of the staff members have been knowledgeable and professional. We would recommend them.

Friendly and courteous. Professional.

We had Christian Baxter here to check out our furnace . He was excellent and found a defective part. He went back to the shop and got a replacement part. We appreciate his good work. Thank you Christian Baxter.

Sanchez did an amazing job for us. Very professional and knowledgeable. Fixed our issue and got the AC operating on this record hottest day of the year.

Always have a great experience when Jason handles my service needs. Very knowledgeable and reliable.

Honestly when my AC went out mid August I just assumed I was screwed. I feel like every business I go to for car repairs, etc has 2 week waits. This was not the case here. I was able to schedule my appointment online, they came the very next day, and my AC was back up and running in less than 24 hours from when I… Read full review

My A/C unit wasn’t working properly. Fortunately, Thorton & Grooms was able to send out a service technician the next morning to resolve the issue. Stephen, the HVAC service technician, was able to make the needed repair. He also installed key updates to keep my unit safe from future lightning storms. In addition,… Read full review

Dion Dixon was very polite, professional and efficient as he came and checked my basement floor drain. This was part of the service I received by purchasing the one-year Home Care Club membership. I am happy with Thornton & Grooms services.

Kyle is fantastic! Diagnosed the problem in minutes! Total expert.

Dan was very honest and thorough. He took time to answer all my questions as well as being clean and courteous. I would recommend his service to anyone

I had a great experience with Ricardo from Thornton and Grooms. He was courteous, professional, answered all my questions, and gave thoughtful advice for how to keep our a/c in good condition. Thank you, Rico!

Mike is a pure pro who looks out for the individual needs of the customer. Ahmad & Andre who handled installation are extremely courteous, efficient, and clean. I couldn't have asked for better!

Steve was very helpful when I had questions and performed the job very well. Great service.

Alex and Ryan were absolutely stellar today - they put in a LOT of work to solve a difficult problem, and kept me fully updated on the situation the whole time. At the start of the day I was fully bracing myself for the news that I’d need a full reinstallation, but they got me all sorted out for a fraction of the… Read full review

Condensation pump had been clogged for I have no clue burned out the pump and was ruining my basement. Zach came out was very direct and did a great job. Also, took time out to explain how to maintain it.

Dan was right on time he was professional very kind answered all my questions highly recommend

This review is not about Ken as he was a good tech. This review is about the company, poor quality of past service and poor equipment they sell! About a year after we bought our A/C unit I kept hearing a grinding when it was shutting off. My husband and I reported it to the company and they said they would check it… Read full review

This was at my home and air-conditioning unit he did a great job

We called Thornton and Grooms to diagnose/repair an issue with our AC. We were able to get an appointment quickly. The technician, Mike, was prompt, courteous and thorough. He took the time to explain everything he was looking at and why in laymen’s terms which I appreciated. He quickly diagnosed the issue and… Read full review

A great company all the way a round.Always there, when you need some one to fix your household problems. 👍🏼

Zach did an amazing job and was very attentive. Thornton and Grooms once again did a stand up job

Jeff was absolutely fabulous...he took his time...he explained everything clearly, and he was genuinely a great guy...we'll ask for him the next time we need something done!

Arthur serviced my Air Conditioning unit and told me about the capacitor problem that might later on become serious. He was punctual, courteous and clear in explaining the run down of the check list. I asked him to replace the capacitor and also requested to get a winter cover for the outside unit. Thank you!

Adam is very kind and professional. He is very good about educating home owners and giving options

Excellent communication skills, competent problem solver ( not an easy diagnosis). Professional, respectful and personable.

Very knowledgeable and professional. Explanation for everything that was done or needed to be done. Thank you!!

A/C needed to be started up after having new HVAC system installed in December, 2022. David was great, got us up and running quickly.

This afternoon, T&G provided three services: (1)Repair A/C, (2) A/C Annual Maintenance & (3) Clean A/C Compressor. Dan Beckett is truly an outstanding technician. His technical work was effective and efficient plus his "homeowner communication skills" were great. I would highly recommend Dan to everyone. Happy Homeowner

Staff is professional. Their dispatch is great because they give you precise times and will try to fit you in if there are cancellations.

Phenomenal experience!

Called them for an emergency drain cleaning - on Easter weekend, no less, and after normal hours! Came and did a great job and was professional and courteous all the way through. Toilets now flush, basement is not flooding - all good! UPDATE: Another one of their guys came out two days later and did a full drain… Read full review

Very professional, knowledgeable & friendly.

I’ve always been happy with the services received and feel like they back up their work. I’m very happy with them.