Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts

Experts Reviews · Company report
Thornton & Grooms logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Thornton & Grooms

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews

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Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thornton & Grooms is better than 86% of garbage disposal repair.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thornton & Grooms is better than 81% of garbage disposal repair.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thornton & Grooms is better than 86% of garbage disposal repair.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thornton & Grooms is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thornton & Grooms is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thornton & Grooms is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Thornton & Grooms for 8 kinds of job.

Thornton & Grooms for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1493
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$295
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 1,493 Google reviews tagged “Drain cleaning” · showing 20

Ileana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 hours ago★★★★★

I have received 5000 stars service! Starting with receiving a text with the name AND picture of the technician, the work was done fast, CLEAN, and with thorough explanations. Are you kidding me? Unclogging my drain while wearing a nice white shirt? I fully and enthusiastically recommend Thornton & Grooms! Evan was…

Paid $1–200Great priceDrain cleaning
Alaa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 hours ago★★★★★

The best company I deal with the prices perfect and the stuff they send it to very very professional

Paid $1–200Reasonable priceDrain cleaning
Randall5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Cant thank Joe and Jerame enough for getting my line hydrojetted. Battled my plumbing system and a crazy storm that came through. Got my line clean and scoped. Will recommend to everyone I know.

Paid $1,400–1,600Great priceDrain cleaning
Brenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Evan did an excellent of unclogging the floor drain of my basement . He is very polite and very considerate of keeping his work area clean before and after the job .

Paid $1–200Great priceDrain cleaning
Marilyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Very courteous and efficient. Informative.

Paid $400–600Reasonable priceToilet repairHVAC system maintenanceDrain cleaning
sally9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

David was great! He was professional and knowledgeable and had a wonderful attitude. He was thorough and explained everything he did. David is definitely a wonderful representative for Thorton and Grooms.

Great priceHVAC system maintenanceDrain cleaning
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Aaron did an excellent job of helping me with a clogged line. He was very courteous and careful with clean up.

Paid $1–200Reasonable priceDrain cleaning
BeverlyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Evan was on time and determined to get our problem solved. He was very thorough and polite. I am very happy with the service we received from Thornton & Grooms and Evan.

Paid $1–200Reasonable priceDrain cleaning
LarryLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Darrin was very professional and informative he represented himself and the company well.

Paid $1–200Reasonable priceDrain cleaning
Sue3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

We had 3 plumbers in 2 days. Diana, Darrin, and Rob. All were excellent workers, personable, friendly and educational. Good work and problem solved. Highly recommend this plumbing company.

Paid $1–200Great priceDrain cleaning
Marwa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Makki was professional and kind!!! Will def be calling again when I need to!!!

Paid $1–200Great priceDrain cleaning
Melinda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Prompt responses. Good contact with scheduler. Very professional, efficient, neat, respectful, friendly.

HVAC system maintenanceDrain cleaningPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
KevinLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great communication, service, and professionalism, would highly recommend.

Drain cleaningGarbage disposal repair
Barbara12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceDrain cleaning+ Responsiveness+ Punctuality+ Quality
karen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Diana was a very professional and kind person to work with. She answered my questions relatively easy. She was a wonderful person to work with. She's is a wonderful person working for your company thank you.

Paid $1–200Reasonable priceDrain cleaning
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Service was excellent, kept us informed every step of the way and did a great job cleaning up afterwards!

Drain cleaning
PK8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Zack’s visit turned out to be a great experience for me to deal with house plumbing system. He is courteous and knowledgeable while showing patience with customers. We have good communication and thus made me more appreciative of him and the company’s home care service.

Toilet repairDrain cleaning
Bess6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Demetrious was so kind and helpful, awesome work’

Paid $1–200Reasonable priceDrain cleaning
JackieLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Brandon and Ethan came out for our annual plumbing inspection. Found & recommended some services before things got out of hand and broke/needed major repairs. Very professional, friendly & helpful. Would highly recommend!

Paid $2,000+Not sureDrain cleaningPlumbing pipe repairGarbage disposal repair
Azire3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Everyone from Thornton & Grooms is exceptionally nice and personable. This visit was no different. Craig was very friendly, confident, and answered all of my questions regarding my clogged drain. He laid out the options for upgrading my plumbing situation and was very knowledgeable about the project. Excellent service! 10/10

Drain cleaning

Show more drain cleaning reviews (1,473 more) →

Price

$227-33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 55%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning1484$39–$295
HVAC system maintenance975$19–$176
Plumbing pipe repair815$248–$1.2k
A/C system maintenance801$39–$383
Heating system maintenance763$19–$161
Plumbing leak detection563$54–$520
Toilet repair471$166–$480
Water heater installation449$1.2k–$2.4k

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