How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for drain cleaning
Clear ✕All 1,493 Google reviews tagged “Drain cleaning” · showing 40
I have received 5000 stars service! Starting with receiving a text with the name AND picture of the technician, the work was done fast, CLEAN, and with thorough explanations. Are you kidding me? Unclogging my drain while wearing a nice white shirt? I fully and enthusiastically recommend Thornton & Grooms! Evan was…
The best company I deal with the prices perfect and the stuff they send it to very very professional
Cant thank Joe and Jerame enough for getting my line hydrojetted. Battled my plumbing system and a crazy storm that came through. Got my line clean and scoped. Will recommend to everyone I know.
Evan did an excellent of unclogging the floor drain of my basement . He is very polite and very considerate of keeping his work area clean before and after the job .
Very courteous and efficient. Informative.
David was great! He was professional and knowledgeable and had a wonderful attitude. He was thorough and explained everything he did. David is definitely a wonderful representative for Thorton and Grooms.
Aaron did an excellent job of helping me with a clogged line. He was very courteous and careful with clean up.
Evan was on time and determined to get our problem solved. He was very thorough and polite. I am very happy with the service we received from Thornton & Grooms and Evan.
Darrin was very professional and informative he represented himself and the company well.
We had 3 plumbers in 2 days. Diana, Darrin, and Rob. All were excellent workers, personable, friendly and educational. Good work and problem solved. Highly recommend this plumbing company.
Makki was professional and kind!!! Will def be calling again when I need to!!!
Prompt responses. Good contact with scheduler. Very professional, efficient, neat, respectful, friendly.
Great communication, service, and professionalism, would highly recommend.
Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…
Diana was a very professional and kind person to work with. She answered my questions relatively easy. She was a wonderful person to work with. She's is a wonderful person working for your company thank you.
Service was excellent, kept us informed every step of the way and did a great job cleaning up afterwards!
Zack’s visit turned out to be a great experience for me to deal with house plumbing system. He is courteous and knowledgeable while showing patience with customers. We have good communication and thus made me more appreciative of him and the company’s home care service.
Demetrious was so kind and helpful, awesome work’
Brandon and Ethan came out for our annual plumbing inspection. Found & recommended some services before things got out of hand and broke/needed major repairs. Very professional, friendly & helpful. Would highly recommend!
Everyone from Thornton & Grooms is exceptionally nice and personable. This visit was no different. Craig was very friendly, confident, and answered all of my questions regarding my clogged drain. He laid out the options for upgrading my plumbing situation and was very knowledgeable about the project. Excellent service! 10/10
Darrin was very professional and didn’t want to leave until he was sure the problem was fixed. The company should promote hard workers like him.
Professional, friendly, and throughly completed job. I will definitely recommend this company. Especially for the price and quality of work.
Omari was very informational and cleared up my issues. Omari took extra steps by placing covers to prevent damage from his machine, plastic around the drain and walls and using simple green to clean up afterwards.
1st rate. Proffessional, considerate and prompt
Great experience. My technician was very professional and knowledgeable.
Very professional and patient. He did an excellent job.
On time and detail service. Zach was very professional.
Darrin was amazing. Fast and to the point. He was very polite and always ask permission before doing anything.
He did a great job helped me out a lot good service explaining everything
Zachary did a great job. Very professional and helpful!
I have had just one of those years with a ton of small issues requiring a plumber. My latest problem was an outside leak to the pipe that feeds my sprinkler system. Shout out to Matt V. for his great work fixing that geyser. T&G have located and fixed my problems, every time. I have saved at least $300 this year…
Very professional, excellent work, on time,. The salesman Don took his time and explained everything to me. The installer Joe was very nice and did professional excellent work. I highly recommend Thornton and Grooms.
Very polite and professional All 3 of their employees were great. The problem I have is they spent more time trying to sell me crap I didn’t need. If they would have sent one person to do the job I Asked for we could have both saved money The 99.00 drain cleaning cost over 400.00 and they could have been done…
Darrin Wimbush did an excellent job. Prompt, professional, and he kept the work area clean.
Megan was very friendly and chipper, she fixed the drain extremely fast. Definitely would recommend this company and Megan to anyone else
Our bathroom drain was draining slowly and ordinary drain cleaners weren’t working. Zack came and quickly accessed the problem and cleared the clog. Thank you Thornton & Grooms for having a wonderful employee, Zack.
Thornton &Grooms came out for a sewer clean out which unclog it right away. They told me about a plan I could get real cheap for once a month which was great I purchase. Then came out the next day and ran a camera which was included in the sewer clean out. They were fantastic and patient with me. I will contact them in the future if I need too.
Randy and Diane did a great job! very professional they made sure everything was covered. They had tarps and plastic down and was very efficient. I will call them again for sure if I ever have problems
Very professional, friendly, knowledgeable, excellent communication & right to work, in and out. Very happy! 👍🏼
Jacob was very knowledgeable and informative. He answered all my questions and concerns. I appreciated his service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
