Thornton & Grooms

I have received 5000 stars service! Starting with receiving a text with the name AND picture of the technician, the work was done fast, CLEAN, and with thorough explanations. Are you kidding me? Unclogging my drain while wearing a nice white shirt? I fully and enthusiastically recommend Thornton & Grooms! Evan was… Read full review

The best company I deal with the prices perfect and the stuff they send it to very very professional

Cant thank Joe and Jerame enough for getting my line hydrojetted. Battled my plumbing system and a crazy storm that came through. Got my line clean and scoped. Will recommend to everyone I know.

Evan did an excellent of unclogging the floor drain of my basement . He is very polite and very considerate of keeping his work area clean before and after the job .

Very courteous and efficient. Informative.

David was great! He was professional and knowledgeable and had a wonderful attitude. He was thorough and explained everything he did. David is definitely a wonderful representative for Thorton and Grooms.

Aaron did an excellent job of helping me with a clogged line. He was very courteous and careful with clean up.

Evan was on time and determined to get our problem solved. He was very thorough and polite. I am very happy with the service we received from Thornton & Grooms and Evan.

Darrin was very professional and informative he represented himself and the company well.

We had 3 plumbers in 2 days. Diana, Darrin, and Rob. All were excellent workers, personable, friendly and educational. Good work and problem solved. Highly recommend this plumbing company.

Makki was professional and kind!!! Will def be calling again when I need to!!!

Prompt responses. Good contact with scheduler. Very professional, efficient, neat, respectful, friendly.

Great communication, service, and professionalism, would highly recommend.

Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW… Read full review

Diana was a very professional and kind person to work with. She answered my questions relatively easy. She was a wonderful person to work with. She's is a wonderful person working for your company thank you.

Service was excellent, kept us informed every step of the way and did a great job cleaning up afterwards!

Zack’s visit turned out to be a great experience for me to deal with house plumbing system. He is courteous and knowledgeable while showing patience with customers. We have good communication and thus made me more appreciative of him and the company’s home care service.

Demetrious was so kind and helpful, awesome work’

Brandon and Ethan came out for our annual plumbing inspection. Found & recommended some services before things got out of hand and broke/needed major repairs. Very professional, friendly & helpful. Would highly recommend!

Everyone from Thornton & Grooms is exceptionally nice and personable. This visit was no different. Craig was very friendly, confident, and answered all of my questions regarding my clogged drain. He laid out the options for upgrading my plumbing situation and was very knowledgeable about the project. Excellent service! 10/10

Darrin was very professional and didn’t want to leave until he was sure the problem was fixed. The company should promote hard workers like him.

Professional, friendly, and throughly completed job. I will definitely recommend this company. Especially for the price and quality of work.

Omari was very informational and cleared up my issues. Omari took extra steps by placing covers to prevent damage from his machine, plastic around the drain and walls and using simple green to clean up afterwards.

1st rate. Proffessional, considerate and prompt

Great experience. My technician was very professional and knowledgeable.

Very professional and patient. He did an excellent job.

On time and detail service. Zach was very professional.

Darrin was amazing. Fast and to the point. He was very polite and always ask permission before doing anything.

He did a great job helped me out a lot good service explaining everything

Zachary did a great job. Very professional and helpful!

I have had just one of those years with a ton of small issues requiring a plumber. My latest problem was an outside leak to the pipe that feeds my sprinkler system. Shout out to Matt V. for his great work fixing that geyser. T&G have located and fixed my problems, every time. I have saved at least $300 this year… Read full review

Very professional, excellent work, on time,. The salesman Don took his time and explained everything to me. The installer Joe was very nice and did professional excellent work. I highly recommend Thornton and Grooms.

Very polite and professional All 3 of their employees were great. The problem I have is they spent more time trying to sell me crap I didn’t need. If they would have sent one person to do the job I Asked for we could have both saved money The 99.00 drain cleaning cost over 400.00 and they could have been done… Read full review

Darrin Wimbush did an excellent job. Prompt, professional, and he kept the work area clean.

Megan was very friendly and chipper, she fixed the drain extremely fast. Definitely would recommend this company and Megan to anyone else

Our bathroom drain was draining slowly and ordinary drain cleaners weren’t working. Zack came and quickly accessed the problem and cleared the clog. Thank you Thornton & Grooms for having a wonderful employee, Zack.

Thornton &Grooms came out for a sewer clean out which unclog it right away. They told me about a plan I could get real cheap for once a month which was great I purchase. Then came out the next day and ran a camera which was included in the sewer clean out. They were fantastic and patient with me. I will contact them in the future if I need too.

Randy and Diane did a great job! very professional they made sure everything was covered. They had tarps and plastic down and was very efficient. I will call them again for sure if I ever have problems

Very professional, friendly, knowledgeable, excellent communication & right to work, in and out. Very happy! 👍🏼

Jacob was very knowledgeable and informative. He answered all my questions and concerns. I appreciated his service.

Zachary and his associate were on time, friendly, and professional. Unclogged my drain and explained all of my options, even prevention in the future. Top Notch service and fair pricing. I will definitely use Thornton & Grooms for all of my plumbing and HVAC needs in the future. Already schedule my service… Read full review

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This… Read full review

Jaylen was excellent, very professional. He advised me of the different service Thornton & Grooms offers. He clean up after he served my kitchen drain. Thank you again Jaylen.

Excellent service, knowledgeable technician. Really knew how to service my pipeline. Going with them for a Hydro flush. Totally worth the cost. Great company!! $99 camera inspection and snaking the main pipes. All around very happy with their service.

Take great care of us Everytime! Definitely not cheap, but the work quality, customer service, and timeliness are worth it.

Logan did a great job. He is very patient, and stayed on the task until it was completed.

Excellent service!

Just an overall great experience with Thornton & Grooms from the phone call to the end.

Fast service. Friendly and informative employee. I ask a lot of questions and they answer all of them. Very reasonable pricing.

Awsome Experience

Highly professional and did a good job evaluating our drain pipe.

Mason came out to do an annual inspection of our water base board furnace. While inspecting the pipes in the crawl space discovered the plumbing PVC pipe we had installed 4 years ago had come apart and all water from the house was being disposed of in the crawl space. This was not his responsibility - he works on… Read full review

Demetrious did a great job fixing our clogged drain. He was very friendly, polite, personable, and knowledgeable. Demetrious was conscientious of doing a good job and worked hard.

Had Jonathan and Paul out for annual maintenance and some minor repairs. They were very thorough and did an excellent job. Would definitely recommend.

Smart, friendly ans responsive. Very professional and was able to explained his work to me in a way I could understand and retain.

Had them out on 2 different issues. Both times they were great. Just cleared clog. Service men were polite and respectful.

Zach came and cleared the drain efficiently. Explained step by step the procedure. He was very knowledgeable and polite.

Next day service that was absolutely outstanding and seemed like it had been part of their schedule for weeks!

Jeremy was AWESOME! This was a stubborn back up and he kept working until it was clear.

Great costumer service and well trained technician! I would definitely recommend this company to everyone for there professional AC service. Thanks again Steve , well done!

Brandon was excellent knowledgeable punctual polite. Upfront on work that was to be completed all around great plumber give him a raise!

Craig Prudom arrived promptly and was thorough, professional and clearly explained the issue with our plumbing.

Did a good job clearing obstruction in drain.

Technician was professional but did not use a camera scope to see if there was any real need to clear the drains, nor did he indicate that that was an option

Kelsie came to my house, I took one look at her and she just exuded the confidence and readiness to do the job. Before Kelsie, Thornton and Grooms usually sent guys so she was the first lady to be sent. She did the job and handled herself better than the guys. Thornton and Grooms is a company that I trust and I have… Read full review

Extremely knowledgeable and professional, we will definitely be using their services in the future

Our tech was very knowledgeable and cared very much about the quality of work he did. He was very professional too.

Phil was excellent! He did a very thorough check of my AC while explaining everything he did, what he saw (good/bad), what to expect with the bad, and took photos. I was very impressed with his service and very informed after he left. Great job! Tequila was great! Explained everything, very informative and friendly!… Read full review

Megan was an awesome technician- communicated and explained everything in detail in a friendly, understanding way. I would hire her again in a heartbeat!

Meghan was very professional and thorough.

Jaylen did a great job. Very professional. He got to work right away and educated us on keeping our plumbing clean and trouble free. He also explained the merits of the company’s maintenance plan and cleaning service to totally remove our clog. He made very good points, but we ultimately declined.

The service person was very polite and professional, and arrived on time and did his work quickly and professionally.

Honest, polite, knowledgeable, quality job. Gives valuable advice. Exemplary.

Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit… Read full review

Very likeable and professional and most important of all, honesty.

When you need a word to describe Megan it would definitely be top notch. Megan is one of a kind. She stands above the pack. I hope you guys really value her work , opinion and her expertise Megan came to my house on July 10th. She was extremely awesome. It was quite evident that she knew her craft. She explained… Read full review

Zach was great!

They are very professional, friendly and thorough in their field.

Jim Murt was an excellent representative for Thornton & Grooms. He was very professional, knowledgeable in the subject matter at hand and reviewed with us the different options available to us in order to resolve our plumbing issues. He was a pleasure to work with. Thank You !

Billy and Stephanie did a great job! Very communicative upon their arrival and called to let us know the progress of the repair and cleaning, very personable and knowledgeable.

Jeremy was great. He asked me to stay with him while he ran the camera through my pipes so I could also see for myself what issues were there. He gave me all the details of a list of possible services that could be done, the prices of each and financing options. He was very personable and did not pressure me at all… Read full review

Darrin was wonderful! Kind, respectful & cleanly.

Great service and professional adittude. Will continue to use thornton and grooms.

Megan has helped us with an issue in the past. Megan is kind and considerate. Excellent customer service. Knowledgeable, explained finding and provided information/details regarding solutions. Thank you Megan!

Had Thornton and Grooms out to snake a drain in our basement and take a look at some other plumbing issues. Really happy with the experience. Aaron was professional, took his time to actually explain what was going on instead of rushing through it, and gave us an honest assessment instead of trying to upsell us on… Read full review

Zachary was delightful! He was polite, knowledgeable, and explained everything he did and what he found/did not find. He did a snake of our main drain to check for possible issues/obstructions. He did a great job and did not try to upsell me on any unnecessary services. Zachary even made a second trip back to the… Read full review

Excellent service and quality work.

They are very professional and technician are usually very knowledgeable. The response time is also good. Price wise they are higher than the market.

Devin was outstanding. Very respectful, thorough and nice. Great job

Great service, fast response and very efficient follow up and communication. Maki Arab was great, he showed knowledge and answered all questions and concerned, and made sure the problem is resolved. He also made sure to keep everything in order covering and protecting the property and the carpet so it stays clean

Very professional and knowledgeable. Meagan did a great job.

Maki was super professional. Came in, fixed my issue so quick & was so clean about it.

Great employee!! Knew his stuff and worked very hard to get us back in business. Shaun is an asset t your firm. Guy did a great job. He was quite efficient and showed me all of his work when he had finished. We are pleased with his work. We like the employees we have had the in our home from Thornton and… Read full review

Brandon did a great job. Very informative and friendly. He explained several other services for my consideration. No high pressure however. Very professional.

Received service the same day for drain issue. Service tech was terrific, very thorough.

Technician communicated when he would be arriving. Completed the job immediately and explained the work along the way. He brought in his equipment through the most suitable house entrance. He cleaned up and put everything back with my approval when he was done. Darrin was friendly, professional and put up with my… Read full review

Updated Review #2 6/19/26 Mason was great, friendly and worked quickly. Got a gas line leak on whip line going to dryer and he found out the reason it was leaking and fixed it. Thornton & Grooms is my go-to. Review #1 Spring 2025 Brandon was great, polite, efficient, friendly and got the job done. I would… Read full review

Excellent service! Fast, friendly, efficient, and super helpful!

In the first visit, Zachary was thorough and professional - knowledgeable and helpful. In the follow up, Noah was thorough and professional - knowledgeable and helpful. So far, I am pleased with Thornton & Grooms. Here's to no more backups or clogged drains and pipes 👍

The serviceman was Macki who did a fantastic job even explaining the $240. Annual offer which I am interested in but can't sign at this time.

Maki was friendly, polite, and knowledgeable. He unclogged our shower, making sure to take the time to run water tests to see if the water would end up backing up again. It ended up that everything was working properly, thank goodness! I’m so glad he took the time to make sure we were good before heading out.

Excellent, timely service. O had an outside drain back up and they came promptly. The problem was handled in 2 days! Great job Brandon and Brie!

Evaluation of our cast iron pipe leading to the septic tank.

Noah the Drain Specialist inspected my drain and was able to identify where the clog was. With that, I was able to unclog the drain and the sink is back to operational and draining properly. Thank you for the inspection and recommendations!

Very knowledgeable, very professional and polite would recommend your service

Excellent. Very informative, upfront, no pressure, did a great job. Thank you to Randy and Matt.

Noah did a thorough job of cleaning our drain, as well as clean up afterward. Very happy with the service. Won't hesitate to recommand to friends and families for the service.

Maki Arab was unbelievably kind and assertive. He went above and beyond to make sure that all of my plumbing problems were fixed. He provided excellent service, I cannot thank him enough. I would definitely recommend him!

Paul from THORTON & Grooms was amazing! Fast and efficient. Professional! Flawless plumbing skills. He goes the extra mile to make sure the client is satisfied. You’re crazy if you use another plumbing company.

Thank you to both Tom and Kim for a very professional scheduling as well as professional installation of our new Toto toilet. We so appreciate your prompt response and courteous manner. Our bathroom was left spotless and are was taken throughout our home during the installation process. Top notch plumber - thanks… Read full review

I have had a series of plumbing issues lately, starting with a slow shower drain that identified significant rust scaling in my 48 year old cast iron pipes that led to a descaling and flushing. The descaling revealed a series of openings in the bottom of the lead from the kitchen. Ultimately the basement needed to… Read full review

Very professional and explained everything very clearly. We always use Thornton and Grooms for our hvac, water heater and sewer issues.

Another four years have elapsed since the outside drain into which the basement sump pump discharges was cleaned due to partial obstruction caused by tree root intrusion, resulting in reduced flow. Logan, a technician from Thornton & Grooms, arrived today to address the issue after a false start by another… Read full review

I had an excellent experience with Zachary coming to my home to provide services on behalf of Thornton and Grooms. He was prompt, thorough, knowledgeable and thoughtful. He took care of the drain in my basement and was very respectful of my property. I am a repeat customer for T&G because the experience has been consistent and positive.

Maki Arab came out to snake my drain. He was quick, efficient, and clean. Very professional.

Billy and Stephanie did a fantastic job! They were professional and efficient. I could not be more pleased with the work they did!

Zachary from Thornton & Grooms came out to unclog my main line and made sure we were completely taken care of throughout the process. Mike also came out to perform a full camera inspection and clearly explained exactly what was happening in our system. Both were professional, friendly, knowledgeable, and did a great… Read full review

Today, Maki Arab stopped by to address a slow drain in our basement bathroom, or at least what I thought was one. He quickly determined what was causing the issue and provided information on how to prevent the issue from happening again. I was greatly impressed with his knowledge and professionalism.

Aaron Schuchard did a great job! My drains are draining perfectly again. Very friendly and helpful!

Thorough, friendly knowledgeable

Matt came to assess the situation. I requested to have my dryer vent unclogged. However, he is not allowed to go on the roof to access the vent.

Aaron did a great job!

Had backflow coming from the basement drain. I was able to schedule an appointment and get same-day service for the cleaning. Logan Julian did a great job! Was knowledgeable and taught me some things during the cleaning process and kept the space clean. Price was very reasonable for the main sewer line cleaning. Would recommend.

Logan was amazing! He was super polite and very knowledgeable.

Excellent

They showed up on time, were very professional, answered ALL of my questions and also educated me on the process and procedures that they provided.

Thank you for your help,

Val Johnson was just great from start to finish! Hey bubbly personality and knowledge of her work was welcomed! She worked hard and got it done. PEACE

Excellent knowledge and use of professional tools to unclog my kitchen sink drain including camera to see and diagnose problem multiple feet into the pvc pipe.

Randy did an amazing job! Not only was he efficient and got the job done. He also went into great detail about what my issues were and taught me a lot about my plumbing system. Will absolutely use this company again!

Brian did a great job!

Very courteous, very knowledgeable, very timely

I recently had my bathroom sink repaired and I couldn’t be happier with the service. They were professional, arrived on time, and did an excellent job fixing everything quickly and efficiently. The sink works perfectly now and the whole area was left clean when they finished. Great workmanship and very friendly service — highly recommend!

Aaron did a great job very detailed, customer service oriented.

Both techs ( Jerry and Bryanna ) were great and very informative Did great job cleaning up Service was outstanding

Maki was polite and professional. He kept me infomed of what he was doing to solve the problem and what next steps would be.

Fast friendly and knowledgeable 15 minutes clog was gone. Highly recommended

The technicians were incredibly helpful and kind and explained everything thoroughly and clearly. I couldn’t have been happier with the service!

Craig was great.

Excellent experience cleared my plumbing professional service tech was cool

Very tidy. I offered to cleanup after as I always do for other clean out servicer s, but he insisted on cleaning up for me and was thorough. He cleared my main line but answered my questions as I had seen silt and water but never TP in the clean out before and thought it might be I bought something other than septic… Read full review

My techs were excellent! Responded quickly to fix my issue. Mike was knowledgeable and clearly explained the process and outlined my available options. Would highly recommend!

The tech Logan Julian was able to snake out my main drain using a much larger one than the previous tech.

I was concerned about trying such a popular company but I was pleasantly surprised and very impressed! Brandon was honest and transparent with his diagnosis and suggestions. He was unable to repair my clogged drain (possible broken pipe 😳) He was professional through and through and set up an appointment with a… Read full review

Great service! Perfect clean up

Thanks to Zach B , our basement back up is fixed! He was professional, kind and knowledgeable. Highly recommend T&G and especially Zach B!

Great service explained what they were doing when asked.

Service Tech was friendly and professional. Provided camera scope of sewer line. Cleaned up when completed.

Excellent service. The technicians (Ashley and her partner) greeted us with a smile from start to finish. They couldn't have been more helpful, kind and patient. The drain was unclogged in a timely manner without any hassles. Upon completion of the service, the area was cleaned and a full explanation of the… Read full review

Thornton and Grooms had a crew out the day we called. They were courteous, mindful, and they explained everything they were doing. It ended up being an expensive project, but we have an old house, so not unexpected. The crew we had were very nice and cleaned up everything when they were done. Highly recommend.

Omari was very professional, tidy and thorough!

Tree roots got into my sewer pipe. T&G was excellent. I cannot have experienced a better outcome. Jerame removed 1 sidewalk piece, dug up the sewer line, then Greg, Chris, and Jared repaired the sewer line and supported the pipe before Jerame filled the area back in. Jerame packed the ground as he filled it with the… Read full review

Joe did an excellent job. He took the time to explain the work that will be done over the next couple of weeks He was very knowledgeable of his job.

I appreciated the professionalism and the workmanship done at my home.

Thornton and grooms were very professional they were on time, clean, and did the job quickly. And Cody gave me good advice to not put eggshells down the garbage disposal. The more you know...

Awesome, curious, fast and most importantly clean

Maki was very professional and polite. He took the time to fix discrepancies in information.

Zach from Thornton and grooms was very professional and informative. He was able to get our main drain cleared in no time and offered additional services at no cost. I would definitely use Thornton and grooms again and will recommend to all my friends and family.

Great work

Tom N. did such a thorough and helpful plumbing assessment. He fixed some areas and others will be left for a later date. He worked carefully, rechecked his work and cleaned up. What a fine job from a courteous and informative guy!!! ls Bloomfield

Very professional, efficient, and pleasant technician!

Very professional And extremely personable It was a pleasure dealing with him the outcome of my installation was exactly what I wanted the chain did an excellent job. I couldn’t be more pleased.

Professional service, friendly

Logan and Maki provided great service! They arrived quickly and took care of our drain problem .

Randy was professional and did a great job unclogging our kitchen sink drain. Highly recommend.

Clogged drain unclogged. Very professional and knowledgeable. Thank you!

Maki did a wonderful job. Very attentive and explained everything that he was going to do. Took care of my issue. Thanks!

Thornton & Grooms fit me into their busy schedule, kept me aware of when the technician would be arriving, and took care of the issue. Jerry was great! Knowledgeable , professional, and personable.

Love these folks! This is the 3rd time I’ve had them out for my old plumbing issues and they are always kind and amazing. Great communication, amazing customer service. Can’t recommend them enough.

Excellent. Great job

The technician was fantastic and the service was great.

Unbelievable, wonderful thorough service.

All I can say is Thornton and Groom did the correct thing when hiring Alex. Knowledgeable, professional, integrity. Keep up the great work

Excellent service, responsive and respectful. Very reasonably priced. Would use them again.

Ashley is a great professional, prompt and very clear. Thanks for the great work !

Very professional

Zachary B. with Thornton & Grooms was the perfect guy to help fix a clog in my drain! Thorough, and efficient, Zach took care of it fast! Highly recommended

Randy showed up on time. He was very nice and took his time educating me on my system of some things I did not know. He was very thorough in explaining what his findings were after the inspection. Will definitely be using Randy again!

We had a basement drain clog. 3 people came out to fix our issue, Randy, Noah and Joe. All were very nice, thorough and cleaned up after themselves. I definitely recommend Thornton and Grooms!

Zachary Bollman was sent for a plumbing/drain issue. Living in a 1949 house with partial old plumbing has been a challenge. He rolled up his sleeves, identified the issue, was thorough, professional, efficient and answered questions we had. He also scheduled needed follow up with his colleagues. He was mindful of… Read full review