Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Thornton & Grooms logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Thornton & Grooms

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews

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Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thornton & Grooms is better than 86% of garbage disposal repair.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thornton & Grooms is better than 81% of garbage disposal repair.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thornton & Grooms is better than 86% of garbage disposal repair.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thornton & Grooms is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thornton & Grooms is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thornton & Grooms is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Thornton & Grooms for 8 kinds of job.

Thornton & Grooms for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.284
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$517
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 284 Google reviews tagged “Faucet repair” · showing 20

Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Great very clean and professional

Paid $700–800Reasonable pricePlumbing leak detectionFaucet installationWater heater installation+ Responsiveness+ Quality+ Professionalism
EnisoLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Great service, great team. Very communicative keeping us posted on arrival and also arrived during the expected window.. I will continue to be a home care club member. Also want to mention that is Tom is awesome, and was a joy to have around

Paid $800–1,000Reasonable priceFaucet repairShower repair
Alessandro13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Charles King and Evan came to our house and changed a leaking copper joint carrying cold water in the faucet upstairs. Very polite and careful with the furniture, explained well the cause of the failure of the 54 year old copper joint. He complete the change in 30 minutes and pointed out an issue with the city water…

Paid $1–200Great pricePlumbing leak detectionFaucet repair
Pam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very knowledgeable did a great job had all the parts with him.

Paid $1,000–1,200Reasonable priceToilet repairPlumbing leak detectionFaucet repair
SharonLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Each time I’ve used Thornton and Grooms, I’ve been satisfied with the quality of their professionals not only to fix the problem, but to offer different levels of fixes that would match my budget.

Paid $800–1,000Faucet repair+ Professionalism
Peter6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★

Jacob, from Thorton & Grooms, did a good job. He came back with a faucet much more than I was looking for. The old one was pushing 40 yeas old. The new one is nice and I'm starting to get use to it. The cost of the replacement in cluded a replacement faucet.

Paid $1,000–1,200Reasonable priceFaucet repairFaucet installation
RenitaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

The Technician, Gabe was very professional and thorough in explaining the problem and process to fix it.

Paid $2,000+Not surePlumbing leak detectionFaucet repair
Louis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

Which one of these photos shows inappropriate level attention to detail gives me concern regarding what is not directly in my face otherwise very charming and professional, but that’s unacceptable icing on the cake

Customer photo from Louis's reviewCustomer photo from Louis's review
Paid $2,000+Reasonable pricePlumbing pipe repairFaucet repairToilet installation
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

Tom's service was great. He is very talented and therefore a real asset to T and G. He fixed our leaking faucet in no time.

Paid $200–400Not sureFaucet repairFaucet installation
Al5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The company is the best I have ever looked to for hvac and plumbing related service. Our air conditioner needed replacement Eric sales consultant kept it simple and professional and personable as he explained the consideration for our purchase. Customer service is a real positive. We always trust the work they do. Thomas is a real pro.

Paid $1,000+HVAC system maintenanceInstallationFaucet repair+ Responsiveness+ Punctuality+ Quality
MonicaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Thornton & Grooms always provides exceptional service. This time, Maggie provided exceptional, professional and thorough service when doing my annual furnace evaluation. Josh van Hilten of Thornton & Grooms provided plumbing services for me. He was excellent. He explained what was going on with my toilet and my…

Paid $1–100Great priceToilet repairHVAC system maintenanceFaucet repair
Jim11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great job. Very professional 👏 from start to completion

Paid $1–200Reasonable priceHVAC system maintenancePlumbing leak detectionFaucet repair
Edward8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tony always goes above and beyond and does an amazing job!!!

Faucet repair
Dan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very good HVAC support.

HVAC system maintenancePlumbing pipe repairFaucet repair
Wendy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I just had Victor Tooks do my furnace eval...he was SENSATIONAL, he works to please and accomplish, I want him back again, his expertise and professionalism is top notch

Paid $600–800HVAC duct & vent repairHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Brian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

TOM was fantastic. You can tell he REALLY LOVES his job with Thornton & Grooms. Polite, experienced and easy going. Great suggestions made for future upgrades to improve overall Drain / Sink system efficiency, pipe health and water flow. Tom changed out a bathroom faucet for us, and also checked the kitchen…

Paid $200–400Reasonable priceFaucet repairFaucet installation
RLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great work. A new hot water heater and a rebuilt faucet for the washer.

Customer photo from R's review
Paid $2,000+Reasonable pricePlumbing pipe repair+ Punctuality+ Quality+ Professionalism
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great experience—Josh was outstanding and extremely helpful with a sink & faucet repair and replacement. Highly recommend.

Plumbing leak detectionFaucet repair
MichaelLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Brandon Riddle, Plumbing Specialist, with Thornton and Grooms, did a great job on my bathroom toilet/faucet maintenance. He was very Patient and Honest in answering all my questions and advised me in areas needing my attention. Very grateful for his professionalism and care he showed. Went above and beyond my…

Paid $200–300Reasonable priceToilet repairPlumbing leak detectionFaucet repair+ Quality
Bob16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Had an outdoor faucet that just quit turning. It had seemed OK the day before. Matt just took it apart, cleaned in out and bingo was working like new. Fast and efficient.

Reasonable priceFaucet repairService not listed+ Responsiveness+ Punctuality+ Quality

Show more faucet repair reviews (264 more) →

Price

$227-33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 55%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning1484$39–$295
HVAC system maintenance975$19–$176
Plumbing pipe repair815$248–$1.2k
A/C system maintenance801$39–$383
Heating system maintenance763$19–$161
Plumbing leak detection563$54–$520
Toilet repair471$166–$480
Water heater installation449$1.2k–$2.4k

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