Thornton & Grooms

Great very clean and professional

Great service, great team. Very communicative keeping us posted on arrival and also arrived during the expected window.. I will continue to be a home care club member. Also want to mention that is Tom is awesome, and was a joy to have around

Charles King and Evan came to our house and changed a leaking copper joint carrying cold water in the faucet upstairs. Very polite and careful with the furniture, explained well the cause of the failure of the 54 year old copper joint. He complete the change in 30 minutes and pointed out an issue with the city water… Read full review

Very knowledgeable did a great job had all the parts with him.

Each time I’ve used Thornton and Grooms, I’ve been satisfied with the quality of their professionals not only to fix the problem, but to offer different levels of fixes that would match my budget.

Jacob, from Thorton & Grooms, did a good job. He came back with a faucet much more than I was looking for. The old one was pushing 40 yeas old. The new one is nice and I'm starting to get use to it. The cost of the replacement in cluded a replacement faucet.

The Technician, Gabe was very professional and thorough in explaining the problem and process to fix it.

Which one of these photos shows inappropriate level attention to detail gives me concern regarding what is not directly in my face otherwise very charming and professional, but that’s unacceptable icing on the cake

Tom's service was great. He is very talented and therefore a real asset to T and G. He fixed our leaking faucet in no time.

The company is the best I have ever looked to for hvac and plumbing related service. Our air conditioner needed replacement Eric sales consultant kept it simple and professional and personable as he explained the consideration for our purchase. Customer service is a real positive. We always trust the work they do. Thomas is a real pro.

Thornton & Grooms always provides exceptional service. This time, Maggie provided exceptional, professional and thorough service when doing my annual furnace evaluation. Josh van Hilten of Thornton & Grooms provided plumbing services for me. He was excellent. He explained what was going on with my toilet and my… Read full review

Great job. Very professional 👏 from start to completion

Tony always goes above and beyond and does an amazing job!!!

Very good HVAC support.

I just had Victor Tooks do my furnace eval...he was SENSATIONAL, he works to please and accomplish, I want him back again, his expertise and professionalism is top notch

TOM was fantastic. You can tell he REALLY LOVES his job with Thornton & Grooms. Polite, experienced and easy going. Great suggestions made for future upgrades to improve overall Drain / Sink system efficiency, pipe health and water flow. Tom changed out a bathroom faucet for us, and also checked the kitchen… Read full review

Great work. A new hot water heater and a rebuilt faucet for the washer.

Great experience—Josh was outstanding and extremely helpful with a sink & faucet repair and replacement. Highly recommend.

Brandon Riddle, Plumbing Specialist, with Thornton and Grooms, did a great job on my bathroom toilet/faucet maintenance. He was very Patient and Honest in answering all my questions and advised me in areas needing my attention. Very grateful for his professionalism and care he showed. Went above and beyond my… Read full review

Had an outdoor faucet that just quit turning. It had seemed OK the day before. Matt just took it apart, cleaned in out and bingo was working like new. Fast and efficient.

Tom H was very caring, patient, and thorough. He fixed three faucets, including one that had other plumbers stymied.

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Zach is very knowledgeable and hardworking I would recommend him and he will do a great job

Pleased with the service. The technician was professional, pleasant and explained the process. Joan McGlincy

Excellent service , I will definitely be calling them again for other work. Marcus was great! He was very helpful and very trustworthy, gave us some advice as well as options we had that he could help us with. Thorton & Groom has been one of the most reliable and professional companies I have hired. I’m… Read full review

Josh van Hilten is a very nice, knowledgeable service person. He explained our options and the way forward, pointing out the problems that may pop up with our extremely old plumbing. Every employee that we have dealt with at Thornton and Grooms has been exemplary. Thank you for your excellent service.

Da’vu was timely, professional and thorough. I appreciated his attention to detail and care. Very pleased!

The service technician was very helpful, explained the issue and completed the work quickly and neatly. It was a pleasure working with him.

I recently had the pleasure of working with Tom from Thornton and Grooms for sink plumbing services in my home, and I cannot recommend him highly enough. He provided exceptional workmanship, demonstrating a high level of expertise and professionalism throughout the project.

Nick , removed and reinstalled a toilet for us due to our flooring getting replaced. He also disconnected and reconnected our water line to our icemaker. He corrected the venting from our hot water heater. Nick also made sure our connection was to code. Nick was very thorough and knowledgeable. He had a great… Read full review

Tony was awesome! He coordinated with the city and got everything done super quick within 24 hours

I was pleased with how the person doing the inspection did their job

I have been using Thornton and Grooms for several years for heatinf, cooling and plumbing. Lucas came out to my home today to fix a leaking outdoor faucet. He was friendly and took the time to answer all of my questions about indoor and outdoor plumbing.

Can’t say enough about Ricardo! Personable, hard-working, and thoughtful. As he worked through a problem with our furnace, he kept us informed. I never felt confused or lost during the process. I will be asking for Ricardo for all our future HVAC needs.Thornton and Grooms star employee!

10/14, Update. Just had Dan stop for a request I made as my 2 y/o furnace installed by TG would not stay on or heat. Dan assessed the error code flashing on bottom after he opened the panel on furnace. Could not ignite. Well, the gas was turned off to the furnace. He turned it on, recorded the easy fix, and… Read full review

Lucas, our Thorton & Grooms plumbing technician was fantastic. He was on time, respectful of our home and worked for nearly an hour to make sure our repair, which was minor but very annoying and tricky, was perfect. We have always had great experiences with T&G and their technicians and Lucas was no exception.

Excellent service and excellent job. The technician that was sent out did a wonderful job and took his time to address the issue. He even went out of his way to find sever individual parts that would assist in the repair, he went far and beyond what I feel was an excellent service. I am well pleased with the job that was done. 👍🏾👌🏾

Booked Thornton and Grooms to fix a leak we had in our kitchen sink trap and was very happy with the experience. From booking online on a Saturday and having someone out here Tuesday without unnecessary back and forth. Then the plumber, Matt V, showed up and he was great. Very professional, explained everything… Read full review

Love these folks! This is the 3rd time I’ve had them out for my old plumbing issues and they are always kind and amazing. Great communication, amazing customer service. Can’t recommend them enough.

Thornton has great staff! Codee, Curtis, and Mason were all very thorough with their explanations of what was being done. I had full confidence that they were going to complete the job even when a curveball (not in their control) appeared during the process. They cleaned up well and I would 1000% recommend Thornton to friends and family.

Unbelievable, wonderful thorough service.

Nick provided excellent service.

Excellent and professional service.

They arrived when they said they would, did a good job, explained and showed me what they did and cleaned up when finished.

Anthony Paterno provided excellent, professional service in replacing my 50 year old bathroom sink.

Aaron did a great job replacing our kitchen faucet in record time.

Mason was very down to earth and professional!!🦾👍🏾

Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks… Read full review

Great work. Efficient. Professional. Knew his job. But I don’t think Thorton and Grooms should charge us to light the hot water heater. We have a maintenance agreement. Can’t they cover that??!!

Kevin was very professional, explained everything that needed to be done and cleaned up when he was finished. I really appreciate his work and Thornton & Grooms.

Very professional, and an excellent value. I appreciate the fixed pricing, and they took care of the problem in very short order. I will definitely be using them again, and recommending them to anyone who asks me what plumber to hire.

Ben was a great technician fixing my multiple plumbing issues. He was able to identify why the problem occurred (poor installation by the remodeling contractor several years ago). He showed me the old parts and after repair, cleaned the area so thoroughly all I had to do was replace items in the cabinet. He was great!

Great service and professional from Zack to checkout my plumbing with the Thornton & Grooms service plan. Sal was on-time, courteous, and helpful. He fixed a few minor issues in order to avoid long term issues.

Very well spoken and expanded everything in detail

Plumbers replaced 9 turn-off valves, replaced water softener, replaced garbage disposal and flushed water heater. They were efficient and cleaned up as they worked.

Ben did an excellent job finding and solving a significan problem that I wasn't aware of.

Have come to Thornton & Grooms multiple times for simple plumbing services and they've always been available quickly, shown up when scheduled, and provided good service for a very reasonable price. Have seen both Doug and Brandon and liked them both.

I’ve had Thorton and Grooms handle a number of repairs in my home. The staff has consistently been knowledgeable, friendly, patient and efficient. Paul, Nate, Chad, Zach and Shane are great across the board. Highly recommended.

Mason Smith is a supervisor at Thornton Grooms. He was completely professional, fixed my problems and offered expert advice on my faucets. A job well done!

Lucas repaired our kitchen faucet and saved me a ton of money by doing so, To replace it I would have spent over $1500 and the repairs were $500 that included labor and parts. Great job Lucas!!! And thank you much!

T&G has done work for us over the last 9 years, and every experience has been totally professional with fantastic employees, super easy to work with, answering every question with completeness, doing the job right, and standing behind their work. Today’s work involved a yearly check of out furnaces. Adam did a very… Read full review

Rene did a great job, explained everything he was doing, very pleasant, a true professional.

Very responsive! Called this morning and had a tech out mid afternoon to address our issue.

Excellent plumbing service and repair work from Zak. An absolute gem of a person to deal with and he did quick repair and gave honest, reasonable quotes for further requested repairs. He's super friendly and patient with explaining repairs and shows up on time and prepared. Thanks so much, Zak and Thornton and… Read full review

Repairman went the extra mile. I have used your services before. I am very pleased with the outcome. Will continue to use your company in the future.

Great professional service by Alex. Five Stars!!!

Awesome job! Logan was great and thorough. Very nice.

Matt was very helpful and explained everything which was very educational

Always experienced and courtesy staff with good communication from techs and dispatch.

Always knowledgeable, professional, patient, and kind. Every person I’ve had come to my house from T&G has been wonderful. The whole company culture puts customers first.

Nick did a great job of installing new toilet and other plumbing repairs.

Nick and Ryan did a great job with our furnace and AC installation. They were very kind and respectful, worked hard all day to get us back up and running. They thoroughly explained everything about our new units. These guys had great customer service, which I am seeing as the standard at Thornton & Grooms. 10/10

Annual reports inspection-it’s good to have peace of mind and know that things are in good shape.

Very professional and thorough. Answered all questions and offered several options. I would recommend Steve Pouloit and Thornton and Grooms.

Prompt scheduling and very helpful and friendly technician (Matt V.).

Very Professional responded very fast Very smart

Great service by Kevin Byrne!

Jim was very knowledgeable and provided great service at our plumbing home inspection. I highly recommend Thornton & Grooms for all their plumbing, heating and cooling services.

Mike is a good guy, experienced and knowledgeable.

The Plumber who came to our home, Tom, was prompt, very respectful of us and our home, courteous, friendly and knowledgeable. He suggested options for our issue. Very happy with this service call and this employee. I’ll ask for him every time in the future.

Kevin was great. He thoroughly explained everything he was doing, and he completed his work efficiently and effectively. Our bathtub leak was fixed and has not been an issue any longer. Kevin was very friendly and courteous. We would gladly welcome another visit in the future for any plumbing needs that arise. Cody… Read full review

I called because my shower wouldn't turn on and my tub faucet wouldn't turn off. Evan was able to make it out next day. He was very pleasant and knowledgeable. The job didn't take more than a few hours. Great company and service!

Plumber Trevor did a perfect job of repsiring my tub faucet handles. Very professional

Thornton & Grooms has become so disappointing. I think their technicians are now much more skilled in high pressure sales tactics than the actual repair/maintenance work (which has really gone down in quality). I'm changing my rating to just barely one star. Back in 2020, I moved into a new home just as the… Read full review

Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job… Read full review

He did a great job.

Kyle was A terrific source in repairing our issues. He is thorough and knowledgeable about the issues weird. I would highly recommend Thornton & Grooms for any HVAC issues you may have.

The team came out and were friendly and clean. They made sure we understood everything and took their time showing the system and answering all our questions.

If you're going to use Thornton & grooms for plumbing issues make sure you ask for Trevor Nabozny. Trevor just completed some plumbing work at my home and we are extremely satisfied with his workmanship. Not only were we satisfied with his workmanship, but his professionalism and his communication of exactly what… Read full review

Once again, my experience with Thornton & Grooms was exceptional in every way! Andrew Rowe was very friendly, knowledgeable, and thorough while performing a plumbing system evaluation of my whole house. He expertly answered all of my questions and even quickly remedied two things that I thought were unfixable! I… Read full review

Outstanding work. Comprehensive and very professional service.

Everything was great! Danny was very thorough and professional and explained all my options to me. He took the time to walk me through what he was doing as well. Definitely enjoy being a valued customer and will refer Thornton and Grooms anytime! Thank you!

Jonathon W. was excellent. Arrived on time and was polite, professional, and thorough. He took his time, explained everything, and was what I thought be a perfectionist. He was actually a joy to have in our home. I would ask for and welcome him again. He is a true asset and representative to Thorton & Grooms.

I initially called because we needed some plumbing assistance and my regular plumbing company was not available for a week or more. Thorton & Grooms was able to get us on the schedule quickly. I was also informed of their membership package and thought that sounded like a good idea, so I signed up for it. It has… Read full review

I’ve been a customer of Thornton & Grooms for many years. I have always found their work to be excellent. Today’s visit was to check out the A/C. As usual the job was completed and as usual I am completely satisfied with the service. Everything checked out OK. I continue to be a very Satisfied Customer!

Joshua S. (plumbing) was great! He was so polite and kind and answered all of our questions. He walked us through everything that needed to be done or that we could have done. Totally went so above and beyond expectations!

Very good tech to work with! Thanks Bruce & Carole

I have been a client of Thornton & Grooms for many years. Love their Home Care Plan. This very affordable plan includes an annual checkup/maintenance of both my furnace and air conditioner. By regularly doing maintenance I'm extending the life of each of these expensive items and they can alert me to potential… Read full review

Very professional

Even though we had a rocky start this morning. Dan and his partner were great. They checked my two air conditioners and explained what I could change . Good experience

Great prompt service overall

Each of the crew members that were sent over a two day period were polite, prompt, prepared, and professional in all aspects of performing the required pluming work. I was very pleased and would gladly recommend Thornton & Grooms.

Knowledgeable. Professional. Friendly. Very helpfull.

The technician, Aaron, was very competent, professional, polite and timely. He explained everything in detail and came up with several options for repair and replacement. On another visit, Luke, quickly and efficiently cleaned the aerator on the kitchen faucet sink at no additional cost.

Mark was prompt, friendly, and polite. Most important, he opened my clogged drain and gave me suggestions on how to keep it flowing. I have signed up for the Home Care Club and will be using Thornton and Grooms for HVAC work, as well. If I have any plumbing needs, I will be glad to see Mark at my door. And this… Read full review

The plumber (Zeke) and service that was provided at my home was excellent.

Great people & great company! I’ll always give them my business.

Tyler did a storm system fix. Real professional + a nice guy. The whole team was great.

Very impressive. I received notice of his arrival time including a photo. His demeanor was professionally efficient without being aloof. He completed the repairs in good time and explained the cause of the problem (well water mineral deposits). I will definitely look to Thornton & Grooms for future needs in plumbing or HVAC.

Have been pleased with my service appointments, this one was no exception!

Great service today

Mason did a good job. T&G price for faucet o-ring replacement is too high. Coupon did not apply to Member price??? Not Mason's fault, he was professional.

I appreciate Paul’s professionalism and respect for my home. He was careful, quick and efficient. A+ service!

Lucas was meticulous and did a great job!

Tom was quick and professional. Very knowledgeable and reassuring about the job that needed to be done. Very good.

Justin was on time, quickly went through options and got the job done quickly.

The employee was very knowledgeable and accommodating. The work was done on a rental property and the tenet was not home due to some miscommunication twice however the employee from Thornton and Groom did not get upset. He came out a third time to get job done. Job was done quickly and accurately. Experiences like… Read full review

Adam did an excellent job with great customer service explaining things clearly responding to my questines.

Luke and John did some plumbing work for us - fixing a couple shower valves, outdoor spikets - they were friendly, professional, thorough, and CLEAN (hard to overstate how important that is to us). Very pleased. 5 stars. Great job, guys! :)

Rodney tried and was unable to repair my vintage dish master. Installed a new faucet assembly. Rehung the garbage disposal, and fixed a variety of other small issues. He is certainly persistent! A pleasant and professional gentleman.

Matthew V. is professional and knowledgeable. I’m very happy with all the work he has done in my house. He provides great service and goes above and beyond.

we had a water heater replaced, 6 water shut off's replaced, 1 gas valve replaced, 1 hose bib replaced, and 1 beautiful Toto toilet installed. Throughout the entire process I was kept in contact with the company, from my 1st contact to the follow up. They arrived with in their estimated time ( actually 5 minutes… Read full review

Great work

Installed new sprinkler anti siphon valve, fast and professional.

Mason was professional and knowledgeable about my plumbing issue. I would recommend using Thornton and Grooms for future projects.

Paul Balikowski and Anthony Barraco were beyond professional, they wore footies and latex out their walk way blankets through the areas of work. They were funny and just down to earth people. I want these 2 gentleman to come back and work off our entire house piping when we go ahead and follow through with that.

Overcharged and damaged sink

Sarah was very professional and very nice. An excellent face for the company. She can come back any time.

Joe Blake was great. Prompt, efficient, professional. Walked me through all the info and outlined some good next steps. Felt no pressure to make snap decision, felt like I was well informed and taken care of. Thanks! Earlier experience with Thornton & Grooms: A.J. Demasellis was amazing! He was able to come out a… Read full review

First time customers & Livonia residents Our experience went from not so good to top notch! We had someone out to fix a leak and a tub faucet installation. To say the least, we were very dissatisfied. The person that did it was very nice. We would just suggest better training, so one can learn from whatever mistakes… Read full review

Personable, knowledgeable and able to address concerns gave information for future considerations. Third use of Thornton and grooms will use again

They were suppose to fix my grandfather's shower heads and faucets. Their "fix" made the upstairs shower head leak when you turn it on and now the downstairs shower doesn't doesn't work. Very unprofessional to not check their work before they left and received payment. They refused to answer their dispatchers for… Read full review

Professional techs that performed very good work and left the area cleaner than before installation.

Wow they did a great job was a little expensive but boy were they good..

Justin was on time, professional and personable and knew his craft. Would have him back anytime.

Tom took his time evaluating the issue and was very direct on the issue!! Highly recommend!!

Erin did a great job with the inspection and followed through with fixing some of the issues and scheduling other work. Very personable and cares about the customer.

The plumber they sent out, Walter Stone was fantastic. He was very professional and knew what he was talking about. Five stars!! ⭐️

Lucas did an excellent job. Very kind and professional!give him a raise and bonus!

The plumber was very quick replacing the faucet cartridge and did a routine maintenance check on our other faucet.

Used T&G for several services now. Incredibly professional. On time. Knowledgeable. AJ from plumbing and Chip from HVAC were both a pure delight to work with. Worked with Hunter from HVAC, incredibly professional and such a delightful person.

The most responsive and friendly vendors. I received a call back on a Sunday within hours of leaving a message. Service was dispatched Monday morning. Everything analyzed and fixed by early Monday afternoon! I would highly recommend for all your plumbing and HVAC needs.

Excellent experience with Thornton and grooms. Plumber showed up on time, and quickly fixed the problem. A great guy to work with! I highly recommend them.

Service professional was was great …. Knowledgeable, on time, gave thorough explanation

Technician was polite and knowledgeable

We were happy with the service we received. Both individuals that performed work were professional and friendly.

My shower wouldn’t turn off. A. J. Demasellis came out and replaced the entire shower valve. It took hours and he stayed with it until it was done. He also replace a leaking irrigation line valve. He was polite, he cleaned everything up and he did a great job. He is a real professional and I would ask for him… Read full review

Tom was very professional and paid attention to details very friendly and honest about what needed to be done

If I could give Tom Heisner of Thornton and Groom's a gift for how wonderful and caring he was in his multiple visits to our home to fix a messed up bathroom remodel - I would. Thornton and Groom as usual was professional, courteous, everything from putting a drop cloth down immediately to being on time, to calling… Read full review

Tony Paterno is a complete professional. Tony listened well concerning the water line to refrigator as well as toilet repair. Tony is a great example of a professional serviceman and I hopeyour company recognizes his qualities. Norman Holzhauer PS Thornton & Grooms is a company that I would highly recommend

AJ was very professional, friendly, and thoroughly knew his business. Arrived on time and ready to go. Did a great job!

Very helpful!!!

A potentially complicated long involved job was expertly diagnosed and remedied. I am extremely satisfied.

Everything was explained and demonstrated. A.J.Demasellis is an absolute jewel. He is the best.

Fast service. Total professionals. Easy to understand explanations.

Mitch from Thornton & Grooms was very helpful & professional He explained every step he did & we would highly recommend Mitch & Thornton & Grooms to everyone!

Tod Angell was a very professional, courteous, and knowledgeable plumber. He kept me abreast and finished the job in short time. I was completely satisfied, and because of Tod Angell I highly recommend Thornton and Grooms to all!

Everyone was professional, courteous, and answered my questions about all of the work I was looking to have done. This included re-piping the entire house (hot and cold), updating some drain pipes, installation of a new toilet, and relocation of a few items. I received multiple quotes from Justin based on the… Read full review

He was friendly and very professional he bid job and ordered parts needed.But since was around 4 o'clock they'll start in morning.Will use them again

Explained what he needed to do to repair the faucet and also replaced a broken soap dispenser on my kitchen sink Very polite and timely Would hire him again

I highly recommend this company. They got to my home before I did and they were kind enough to wait for me. They sent me a picture of the person that was coming out, so that I knew who to expect. They explained everything that they were doing and what needed to be done. They answered all of my questions, and they… Read full review

Very professional and knowledgeable about products.

These folks are great, I wouldn't hesitate to recommend to anyone!

Thoroughly explained problems and repairs needed. Provided detailed list of costs. Performed repairs and was neat and tidy.

As of today June 17th 2022, we had a different tech by the name of Walter, whom by the way is an AMAZING TECH! Thornton and Grooms is extremely lucky to have him as an employee! He had to come back out to our home to fix what the last employee did! I will give WALTER a FIVE STAR REVIEW! I hope they see your worth… Read full review

Excellent. Gabe was extremely professional and an exceptional nice young man. Thank you.

Tony was professional and personable.Jamyre was hardworking and professional.

The technician was a very pleasant guy who did a nice job I took care of the problem

Great company to work with.

Lucas did a great job! We are very happy with our new kitchen faucet.

On time, and Tony was extremely pleasant, explained the situation in detail, and most importantly, he listened. Tony also wore PPE without my asking and he did a great job for us. Very satisfied.

Gabe did an amazing job. Excellent service, knowledgeable, and professional. Highly recommend for any plumbing needs.

I called them to come change my Faucet, they told me it is 977+ 89 just to change a a faucet that I bought. I’m shocked and will never call them anymore! if your trying to fix something at your house on budget this company not the right choice. I just lost 89$ For them to tell me it’s 977$

Great job

They were very professional, explained everything that they did and what occurred, and were generally quick with their tasks.

Matt was excellent. Prompt, knowledgeable and excellent customer service follow up. Much appreciated.

I've been beyond impressed with this companies service professionals! The home care they offer is outstanding. Invest in the yearly membership it's worth every penny. Dan Beckett was extremely professional and an expert when evaluating my furnance. He found that the humidifier was not working. And explained how to… Read full review

The team, Brennon and Jesse, came out today to replace my very old water heater and to install a frost-free valve for a faucet that is outside. They were very professional and got right to work. They were very polite as well. I cannot recommend Thornton & Grooms enough!

Zeke arrived on time and used his creative thinking to fix my myriad of issues - from leaky sink faucet to leaking shower to ghost flushing toilets. He was kind and knowledgeable and worked diligently the whole time he was here.

Tony was knowledgeable, pleasant and very professional. We would love to use him as our plumber again.

We have had a lot of work done in our home by Thornton & Grooms over this last year since January. Every major piece of our home has been replaced by them this year alone. Every person they have sent to my home has been professional, courteous and on time. The protection plan / membership we purchased in the… Read full review

Great experience.,.very knowledgeable and friendly.

Todd was great! He made things quick and easy and he only charged me $149. The last person I got a quote from was trying to charge upwards of $900... I super appreciate the work that was done and will definitely be using them again.

AJ was great! He was able to find the issue and fix everything we needed in a quick and professional manner. Will definitely use them again.

Very professional and Nice.

Rodney was spot on with his diagnosis of the issue. Old metal pipes in my 1961 vintage house mated up to new PVC. Great diagnosis meant an easy clear of the clog through the sink stack.

James was great! Explained what needed to be done and was quick about making it happen. I am completely satisfied. Plumbing inspection as a part of my platinum plan. Tom fixed a couple of drippy faucets and a connection under a sink. Still satisfied! Had John Cassidy this time. Excellent service!

Kyle was friendly, knowledgeable and informative. An excellent representative for Thornton and Grooms

Very friendly and knowledgeable

Professional, efficient, made sure I knew how to operate the new system, and offered helpful tips.

Perfect.

Mason Smith, our plumbing service technician, was very professional, knowledgeable, and pleasant. He diagnosed the problems immediately and explained everything that needed to be done to resolve the issues. He repaired our bathroom faucet, and our toilet quickly and efficiently. He also recommended an additional… Read full review

Dorian Lyons arrived on time, dressed in the company's uniform. Introduced himself and provided a reliable estimate of the repair cost. After securing the needed parts, the repairs were completed quickly without disruption of my day.

They were able to get out to my house right away. Technician went over everything with me first and did a great job with the direction we decided to go with. I would highly recommend.

My plumber Walter was friendly, knowledgeable, great at communication and very helpful. I asked him if he wanted to be my son! 🙂

Arron was knowledgeable, excellent work, we definitely recommend his expertise in the plumbing field, when we need a plumber again we will request Arron,

Todd offered such stellar customer service and did an outstanding job on installation and repairs!

Absolutely the very best. Ethan came during the night to snake a line that had flooded my downstairs. He was professional and kind.I on the other hand was a wreck. In addition, another team arrived 2 days later to prepare my pipe for an insert that I have chosen be installed. All Plumbing jobs will be allocated to Thornton and Grooms .

All of the gentlemen that came to my house to repair and replace my faucets were outstanding workers. Greg replaced faucets. He kept me informed of what he was doing and what the charges were. He and his partner worked nonstop for several hours. And they cleaned up after themselves. I would definitely call Thornton… Read full review

excellent

AJ was very professional and gave us great advice. I highly recommend AJ .

Mason Smith did a excellent job for me and he didn't over charge me. He was knowledgeable and kind, I will always use your company.

Tom was fantastic! I couldn't recommend this company more!

Very professional. Cameron was polite, knowledgeable, and efficient. Went above and beyond my expectations. Very helpful to reach a real person on the phone after hours.

Bryan did a great job explaining why warranty work was needed and took care of it right away. I appreciate that since he did the original work, he came back to do the follow-up repair. Taken care of quickly and easily.

Tony in Thorton & Grooms Plumbing Department was very professional, efficient, respectful thorough and knowledgeable about all our Plumbing needs. Tony’s the Best!!! We would request him again if needed. Martin who is in Thorton & Grooms HVAC Department provided me exceptional service regarding correcting a… Read full review

Awesome great job

My appointment was moved up after being contacted to confirm this worked for me. My technician was efficient and knowledgeable and worked quickly. I was provided with several options for my garbage disposal and also easy ways to pay. This was quick and painless and all happened within a few hours! Happy customer and will choose them again.

We have a service plan with Thornton and Grooms. Kyle came out today to do an annual plumbing maintenance visit. I had a list of things for him to look at. He checked out everything and answered all my questions. He adjusted a faucet, rebuilt a toilet (flushing mechanism) and serviced my hot water heater. No… Read full review

Great job by Gabe all systems go.

Second time that Cameron and T+G has been to our house. I was as pleased the second time as I was the first! From the ladies on the other end of the phone to the plumbers, like Cameron, T+G have got it going on! Well done!!

Very quick and Efficient! Maintained proper social distancing and safety measures! Very personable!

Great friendly service, Tom was very knowledgeable about the job and showed lots of care. Would definitely call again for any and all of my plumbing needs.

Our repairman Aaron was phenomenal. Dealt with our stress perfectly :-)). Detailed quote. Completed the job professionally too. Very satisfied

Nate was very courteous, kowledgeable, and displayed professionalism. I appreciated him taking the time to make sure I understood everything, and all options. Nate has good customer interpersonal skills. The next day, I received a prompt text in the morning explaining that the technicians were on their way. I even… Read full review

Todd is a great plumber he listened to my concerns inspected every thing and gave me a plan to repair everything as quickly and cost effectively as possible. After agreeing to the repairs he went right work explaining everything as he went. He effected all the repairs and was finished right when he said he would be.… Read full review

They did an amazing job. Jon was friendly and very knowledgeable.

Todd came out today and installed a new water heater after ours busted and flooded the basement. He was very informative, fast and professional. He followed all CDC COVID protocols in my house and he was on time. We are very happy that we chose Thorton & Grooms and we would use and recommend their employee, Todd again.

I could not be happier with the person who did the work and the finished product!!!!

Randy did an amazing job and very professional and knowledgeable would highly suggest randy and throton and grooms to anyone anyday very pleased with the work performed

Very courteous and professional.

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