Thornton & Grooms

Great very clean and professional

Great service, great team. Very communicative keeping us posted on arrival and also arrived during the expected window.. I will continue to be a home care club member. Also want to mention that is Tom is awesome, and was a joy to have around

Charles King and Evan came to our house and changed a leaking copper joint carrying cold water in the faucet upstairs. Very polite and careful with the furniture, explained well the cause of the failure of the 54 year old copper joint. He complete the change in 30 minutes and pointed out an issue with the city water… Read full review

Very knowledgeable did a great job had all the parts with him.

Each time I’ve used Thornton and Grooms, I’ve been satisfied with the quality of their professionals not only to fix the problem, but to offer different levels of fixes that would match my budget.

Jacob, from Thorton & Grooms, did a good job. He came back with a faucet much more than I was looking for. The old one was pushing 40 yeas old. The new one is nice and I'm starting to get use to it. The cost of the replacement in cluded a replacement faucet.

The Technician, Gabe was very professional and thorough in explaining the problem and process to fix it.

Which one of these photos shows inappropriate level attention to detail gives me concern regarding what is not directly in my face otherwise very charming and professional, but that’s unacceptable icing on the cake

Tom's service was great. He is very talented and therefore a real asset to T and G. He fixed our leaking faucet in no time.

The company is the best I have ever looked to for hvac and plumbing related service. Our air conditioner needed replacement Eric sales consultant kept it simple and professional and personable as he explained the consideration for our purchase. Customer service is a real positive. We always trust the work they do. Thomas is a real pro.

Thornton & Grooms always provides exceptional service. This time, Maggie provided exceptional, professional and thorough service when doing my annual furnace evaluation. Josh van Hilten of Thornton & Grooms provided plumbing services for me. He was excellent. He explained what was going on with my toilet and my… Read full review

Great job. Very professional 👏 from start to completion

Tony always goes above and beyond and does an amazing job!!!

Very good HVAC support.

I just had Victor Tooks do my furnace eval...he was SENSATIONAL, he works to please and accomplish, I want him back again, his expertise and professionalism is top notch

TOM was fantastic. You can tell he REALLY LOVES his job with Thornton & Grooms. Polite, experienced and easy going. Great suggestions made for future upgrades to improve overall Drain / Sink system efficiency, pipe health and water flow. Tom changed out a bathroom faucet for us, and also checked the kitchen… Read full review

Great work. A new hot water heater and a rebuilt faucet for the washer.

Great experience—Josh was outstanding and extremely helpful with a sink & faucet repair and replacement. Highly recommend.

Brandon Riddle, Plumbing Specialist, with Thornton and Grooms, did a great job on my bathroom toilet/faucet maintenance. He was very Patient and Honest in answering all my questions and advised me in areas needing my attention. Very grateful for his professionalism and care he showed. Went above and beyond my… Read full review

Had an outdoor faucet that just quit turning. It had seemed OK the day before. Matt just took it apart, cleaned in out and bingo was working like new. Fast and efficient.

Tom H was very caring, patient, and thorough. He fixed three faucets, including one that had other plumbers stymied.

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Zach is very knowledgeable and hardworking I would recommend him and he will do a great job

Pleased with the service. The technician was professional, pleasant and explained the process. Joan McGlincy

Excellent service , I will definitely be calling them again for other work. Marcus was great! He was very helpful and very trustworthy, gave us some advice as well as options we had that he could help us with. Thorton & Groom has been one of the most reliable and professional companies I have hired. I’m… Read full review

Josh van Hilten is a very nice, knowledgeable service person. He explained our options and the way forward, pointing out the problems that may pop up with our extremely old plumbing. Every employee that we have dealt with at Thornton and Grooms has been exemplary. Thank you for your excellent service.

Da’vu was timely, professional and thorough. I appreciated his attention to detail and care. Very pleased!

The service technician was very helpful, explained the issue and completed the work quickly and neatly. It was a pleasure working with him.

I recently had the pleasure of working with Tom from Thornton and Grooms for sink plumbing services in my home, and I cannot recommend him highly enough. He provided exceptional workmanship, demonstrating a high level of expertise and professionalism throughout the project.

Nick , removed and reinstalled a toilet for us due to our flooring getting replaced. He also disconnected and reconnected our water line to our icemaker. He corrected the venting from our hot water heater. Nick also made sure our connection was to code. Nick was very thorough and knowledgeable. He had a great… Read full review

Tony was awesome! He coordinated with the city and got everything done super quick within 24 hours

I was pleased with how the person doing the inspection did their job

I have been using Thornton and Grooms for several years for heatinf, cooling and plumbing. Lucas came out to my home today to fix a leaking outdoor faucet. He was friendly and took the time to answer all of my questions about indoor and outdoor plumbing.

Can’t say enough about Ricardo! Personable, hard-working, and thoughtful. As he worked through a problem with our furnace, he kept us informed. I never felt confused or lost during the process. I will be asking for Ricardo for all our future HVAC needs.Thornton and Grooms star employee!

10/14, Update. Just had Dan stop for a request I made as my 2 y/o furnace installed by TG would not stay on or heat. Dan assessed the error code flashing on bottom after he opened the panel on furnace. Could not ignite. Well, the gas was turned off to the furnace. He turned it on, recorded the easy fix, and… Read full review

Lucas, our Thorton & Grooms plumbing technician was fantastic. He was on time, respectful of our home and worked for nearly an hour to make sure our repair, which was minor but very annoying and tricky, was perfect. We have always had great experiences with T&G and their technicians and Lucas was no exception.

Excellent service and excellent job. The technician that was sent out did a wonderful job and took his time to address the issue. He even went out of his way to find sever individual parts that would assist in the repair, he went far and beyond what I feel was an excellent service. I am well pleased with the job that was done. 👍🏾👌🏾

Booked Thornton and Grooms to fix a leak we had in our kitchen sink trap and was very happy with the experience. From booking online on a Saturday and having someone out here Tuesday without unnecessary back and forth. Then the plumber, Matt V, showed up and he was great. Very professional, explained everything… Read full review

Love these folks! This is the 3rd time I’ve had them out for my old plumbing issues and they are always kind and amazing. Great communication, amazing customer service. Can’t recommend them enough.

Thornton has great staff! Codee, Curtis, and Mason were all very thorough with their explanations of what was being done. I had full confidence that they were going to complete the job even when a curveball (not in their control) appeared during the process. They cleaned up well and I would 1000% recommend Thornton to friends and family.

Unbelievable, wonderful thorough service.

Nick provided excellent service.

Excellent and professional service.

They arrived when they said they would, did a good job, explained and showed me what they did and cleaned up when finished.

Anthony Paterno provided excellent, professional service in replacing my 50 year old bathroom sink.

Aaron did a great job replacing our kitchen faucet in record time.

Mason was very down to earth and professional!!🦾👍🏾

Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks… Read full review

Great work. Efficient. Professional. Knew his job. But I don’t think Thorton and Grooms should charge us to light the hot water heater. We have a maintenance agreement. Can’t they cover that??!!

Kevin was very professional, explained everything that needed to be done and cleaned up when he was finished. I really appreciate his work and Thornton & Grooms.

Very professional, and an excellent value. I appreciate the fixed pricing, and they took care of the problem in very short order. I will definitely be using them again, and recommending them to anyone who asks me what plumber to hire.

Ben was a great technician fixing my multiple plumbing issues. He was able to identify why the problem occurred (poor installation by the remodeling contractor several years ago). He showed me the old parts and after repair, cleaned the area so thoroughly all I had to do was replace items in the cabinet. He was great!

Great service and professional from Zack to checkout my plumbing with the Thornton & Grooms service plan. Sal was on-time, courteous, and helpful. He fixed a few minor issues in order to avoid long term issues.

Very well spoken and expanded everything in detail

Plumbers replaced 9 turn-off valves, replaced water softener, replaced garbage disposal and flushed water heater. They were efficient and cleaned up as they worked.

Ben did an excellent job finding and solving a significan problem that I wasn't aware of.

Have come to Thornton & Grooms multiple times for simple plumbing services and they've always been available quickly, shown up when scheduled, and provided good service for a very reasonable price. Have seen both Doug and Brandon and liked them both.

I’ve had Thorton and Grooms handle a number of repairs in my home. The staff has consistently been knowledgeable, friendly, patient and efficient. Paul, Nate, Chad, Zach and Shane are great across the board. Highly recommended.

Mason Smith is a supervisor at Thornton Grooms. He was completely professional, fixed my problems and offered expert advice on my faucets. A job well done!

Lucas repaired our kitchen faucet and saved me a ton of money by doing so, To replace it I would have spent over $1500 and the repairs were $500 that included labor and parts. Great job Lucas!!! And thank you much!

T&G has done work for us over the last 9 years, and every experience has been totally professional with fantastic employees, super easy to work with, answering every question with completeness, doing the job right, and standing behind their work. Today’s work involved a yearly check of out furnaces. Adam did a very… Read full review

Rene did a great job, explained everything he was doing, very pleasant, a true professional.

Very responsive! Called this morning and had a tech out mid afternoon to address our issue.

Excellent plumbing service and repair work from Zak. An absolute gem of a person to deal with and he did quick repair and gave honest, reasonable quotes for further requested repairs. He's super friendly and patient with explaining repairs and shows up on time and prepared. Thanks so much, Zak and Thornton and… Read full review

Repairman went the extra mile. I have used your services before. I am very pleased with the outcome. Will continue to use your company in the future.

Great professional service by Alex. Five Stars!!!

Awesome job! Logan was great and thorough. Very nice.

Matt was very helpful and explained everything which was very educational

Always experienced and courtesy staff with good communication from techs and dispatch.

Always knowledgeable, professional, patient, and kind. Every person I’ve had come to my house from T&G has been wonderful. The whole company culture puts customers first.

Nick did a great job of installing new toilet and other plumbing repairs.

Nick and Ryan did a great job with our furnace and AC installation. They were very kind and respectful, worked hard all day to get us back up and running. They thoroughly explained everything about our new units. These guys had great customer service, which I am seeing as the standard at Thornton & Grooms. 10/10

Annual reports inspection-it’s good to have peace of mind and know that things are in good shape.

Very professional and thorough. Answered all questions and offered several options. I would recommend Steve Pouloit and Thornton and Grooms.

Prompt scheduling and very helpful and friendly technician (Matt V.).

Very Professional responded very fast Very smart

Great service by Kevin Byrne!

Jim was very knowledgeable and provided great service at our plumbing home inspection. I highly recommend Thornton & Grooms for all their plumbing, heating and cooling services.

Mike is a good guy, experienced and knowledgeable.

The Plumber who came to our home, Tom, was prompt, very respectful of us and our home, courteous, friendly and knowledgeable. He suggested options for our issue. Very happy with this service call and this employee. I’ll ask for him every time in the future.

Kevin was great. He thoroughly explained everything he was doing, and he completed his work efficiently and effectively. Our bathtub leak was fixed and has not been an issue any longer. Kevin was very friendly and courteous. We would gladly welcome another visit in the future for any plumbing needs that arise. Cody… Read full review

I called because my shower wouldn't turn on and my tub faucet wouldn't turn off. Evan was able to make it out next day. He was very pleasant and knowledgeable. The job didn't take more than a few hours. Great company and service!

Plumber Trevor did a perfect job of repsiring my tub faucet handles. Very professional

Thornton & Grooms has become so disappointing. I think their technicians are now much more skilled in high pressure sales tactics than the actual repair/maintenance work (which has really gone down in quality). I'm changing my rating to just barely one star. Back in 2020, I moved into a new home just as the… Read full review

Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job… Read full review

He did a great job.

Kyle was A terrific source in repairing our issues. He is thorough and knowledgeable about the issues weird. I would highly recommend Thornton & Grooms for any HVAC issues you may have.

The team came out and were friendly and clean. They made sure we understood everything and took their time showing the system and answering all our questions.

If you're going to use Thornton & grooms for plumbing issues make sure you ask for Trevor Nabozny. Trevor just completed some plumbing work at my home and we are extremely satisfied with his workmanship. Not only were we satisfied with his workmanship, but his professionalism and his communication of exactly what… Read full review

Once again, my experience with Thornton & Grooms was exceptional in every way! Andrew Rowe was very friendly, knowledgeable, and thorough while performing a plumbing system evaluation of my whole house. He expertly answered all of my questions and even quickly remedied two things that I thought were unfixable! I… Read full review

Outstanding work. Comprehensive and very professional service.

Everything was great! Danny was very thorough and professional and explained all my options to me. He took the time to walk me through what he was doing as well. Definitely enjoy being a valued customer and will refer Thornton and Grooms anytime! Thank you!

Jonathon W. was excellent. Arrived on time and was polite, professional, and thorough. He took his time, explained everything, and was what I thought be a perfectionist. He was actually a joy to have in our home. I would ask for and welcome him again. He is a true asset and representative to Thorton & Grooms.

I initially called because we needed some plumbing assistance and my regular plumbing company was not available for a week or more. Thorton & Grooms was able to get us on the schedule quickly. I was also informed of their membership package and thought that sounded like a good idea, so I signed up for it. It has… Read full review

I’ve been a customer of Thornton & Grooms for many years. I have always found their work to be excellent. Today’s visit was to check out the A/C. As usual the job was completed and as usual I am completely satisfied with the service. Everything checked out OK. I continue to be a very Satisfied Customer!

Joshua S. (plumbing) was great! He was so polite and kind and answered all of our questions. He walked us through everything that needed to be done or that we could have done. Totally went so above and beyond expectations!

Very good tech to work with! Thanks Bruce & Carole

I have been a client of Thornton & Grooms for many years. Love their Home Care Plan. This very affordable plan includes an annual checkup/maintenance of both my furnace and air conditioner. By regularly doing maintenance I'm extending the life of each of these expensive items and they can alert me to potential… Read full review

Very professional

Even though we had a rocky start this morning. Dan and his partner were great. They checked my two air conditioners and explained what I could change . Good experience

Great prompt service overall

Each of the crew members that were sent over a two day period were polite, prompt, prepared, and professional in all aspects of performing the required pluming work. I was very pleased and would gladly recommend Thornton & Grooms.

Knowledgeable. Professional. Friendly. Very helpfull.

The technician, Aaron, was very competent, professional, polite and timely. He explained everything in detail and came up with several options for repair and replacement. On another visit, Luke, quickly and efficiently cleaned the aerator on the kitchen faucet sink at no additional cost.

Mark was prompt, friendly, and polite. Most important, he opened my clogged drain and gave me suggestions on how to keep it flowing. I have signed up for the Home Care Club and will be using Thornton and Grooms for HVAC work, as well. If I have any plumbing needs, I will be glad to see Mark at my door. And this… Read full review

The plumber (Zeke) and service that was provided at my home was excellent.

Great people & great company! I’ll always give them my business.

Tyler did a storm system fix. Real professional + a nice guy. The whole team was great.

Very impressive. I received notice of his arrival time including a photo. His demeanor was professionally efficient without being aloof. He completed the repairs in good time and explained the cause of the problem (well water mineral deposits). I will definitely look to Thornton & Grooms for future needs in plumbing or HVAC.

Have been pleased with my service appointments, this one was no exception!

Great service today

Mason did a good job. T&G price for faucet o-ring replacement is too high. Coupon did not apply to Member price??? Not Mason's fault, he was professional.

I appreciate Paul’s professionalism and respect for my home. He was careful, quick and efficient. A+ service!

Lucas was meticulous and did a great job!

Tom was quick and professional. Very knowledgeable and reassuring about the job that needed to be done. Very good.

Justin was on time, quickly went through options and got the job done quickly.

The employee was very knowledgeable and accommodating. The work was done on a rental property and the tenet was not home due to some miscommunication twice however the employee from Thornton and Groom did not get upset. He came out a third time to get job done. Job was done quickly and accurately. Experiences like… Read full review

Adam did an excellent job with great customer service explaining things clearly responding to my questines.

Luke and John did some plumbing work for us - fixing a couple shower valves, outdoor spikets - they were friendly, professional, thorough, and CLEAN (hard to overstate how important that is to us). Very pleased. 5 stars. Great job, guys! :)

Rodney tried and was unable to repair my vintage dish master. Installed a new faucet assembly. Rehung the garbage disposal, and fixed a variety of other small issues. He is certainly persistent! A pleasant and professional gentleman.