Analyzing 8,129,9238.1M ReviewsFor 22,98223K Experts

Experts Reviews · Company report
Thornton & Grooms logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Thornton & Grooms

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews

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Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thornton & Grooms is better than 86% of garbage disposal repair.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thornton & Grooms is better than 81% of garbage disposal repair.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thornton & Grooms is better than 86% of garbage disposal repair.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thornton & Grooms is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thornton & Grooms is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thornton & Grooms is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Thornton & Grooms for 8 kinds of job.

Thornton & Grooms for garbage disposal installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.87
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$289–$656
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 87 Google reviews tagged “Garbage disposal installation” · showing 20

Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Great very clean and professional

Paid $700–800Reasonable pricePlumbing leak detectionFaucet installationWater heater installation+ Responsiveness+ Quality+ Professionalism
Van6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Professional, friendly workmanship. First rate.

Garbage disposal installation
Wayne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Jaylen was very personable, professional, and performed all diagnostic work and described his finding in a manner I fully understood. His knowledge and experience was very evident. Thanks Wayne

Great priceGarbage disposal installationService not listed
Harry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very polite and thorough. Nice job! Appreciated the flexibility and accessibility. Highly recommended.

Paid $1–200Not sureGarbage disposal installationA/C system maintenance
Kristine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This…

Paid $400–600Reasonable priceToilet repairGarbage disposal installationHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Maureen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

My call was to have the garbage disposal replaced with a pipe I no longer wanted a garbage disposal. I purchased a new kitchen faucet and wanted that installed. Lastly I needed the toilet repaired. I was told it would be two separate jobs to remove the garbage disposal and replace with a pipe which would cost more.…

Paid $800–1,000OverpricedGarbage disposal installation
alstone1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Workers always friendly and courteous

Paid $1–200Great priceWater heater installationGarbage disposal installation
The6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent! Great Company, trust worthy, professional and on time! The crew that came to are house were courteous and made sure they did not leave a mess. Very friendly and knowledgeable while explaining everything they were doing. Thorton and Grooms are the best in the biz. I would highly recommend them as they…

Paid $600–800Reasonable priceGarbage disposal installation
AnthonyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

InstallationToilet repairWater heater installation+ Responsiveness+ Punctuality+ Quality
SrinathLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They are very professional and technician are usually very knowledgeable. The response time is also good. Price wise they are higher than the market.

Toilet repairGarbage disposal installationDrain cleaning
MeganLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.

A/C system maintenancePlumbing leak detectionHeating system maintenance
FrankLocal Guide · 143 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I cannot say enough of how these guys are the best plumbing service company out here. Completely trustworthy and the services techs are hands-down the best in this industry. They always have the parts that are needed so I'm never waiting to get my problems repaired. Thorton and Grooms will always be my first choice when I'm in need.

Paid $300–400Great priceToilet repairWater heater installationGarbage disposal installation
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The plumbing technician quickly diagnosed the problem with our garbage disposal. He had a new one in his truck so he was able to install it right away. He was very professional and friendly.

Paid $700–800Reasonable priceGarbage disposal installation
morgan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Was able to come next day and fix our issue super quickly!

Paid $600–700Reasonable priceGarbage disposal installationPlumbing leak detection
Lorraine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

He was great and informative

Great priceGarbage disposal installationHVAC system maintenance
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Thornton and Grooms came out and fixed a major plumbing leak for me. Zak our plumber was fantastic and went out of his way to fix our issue but still kept the cost at a reasonable amount. He kept us informed and gave us many options to choose from. We ended up adding a garbage disposal install to the scope of work. Definitely recommend Thornton and Grooms.

Paid $1,000+Reasonable priceGarbage disposal installationPlumbing leak detectionPlumbing pipe repair
Jayateja8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Experience, well informed and professional.

Paid $200–300Reasonable priceGarbage disposal installation
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Plumbers replaced 9 turn-off valves, replaced water softener, replaced garbage disposal and flushed water heater. They were efficient and cleaned up as they worked.

Paid $900–1,000Reasonable priceGarbage disposal installationPlumbing pipe repairFaucet repair
Tom14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Knowledgeable, professional, very courteous

Paid $700–800Reasonable priceGarbage disposal installation
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Lucas Ancona did an awesome job today. Very happy!

Garbage disposal installation+ Quality+ Professionalism

Show more garbage disposal installation reviews (67 more) →

Price

$227-33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 55%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning1484$39–$295
HVAC system maintenance975$19–$176
Plumbing pipe repair815$248–$1.2k
A/C system maintenance801$39–$383
Heating system maintenance763$19–$161
Plumbing leak detection563$54–$520
Toilet repair471$166–$480
Water heater installation449$1.2k–$2.4k

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