Thornton & Grooms

Great very clean and professional

Professional, friendly workmanship. First rate.

Jaylen was very personable, professional, and performed all diagnostic work and described his finding in a manner I fully understood. His knowledge and experience was very evident. Thanks Wayne

Very polite and thorough. Nice job! Appreciated the flexibility and accessibility. Highly recommended.

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This… Read full review

My call was to have the garbage disposal replaced with a pipe I no longer wanted a garbage disposal. I purchased a new kitchen faucet and wanted that installed. Lastly I needed the toilet repaired. I was told it would be two separate jobs to remove the garbage disposal and replace with a pipe which would cost more.… Read full review

Workers always friendly and courteous

Excellent! Great Company, trust worthy, professional and on time! The crew that came to are house were courteous and made sure they did not leave a mess. Very friendly and knowledgeable while explaining everything they were doing. Thorton and Grooms are the best in the biz. I would highly recommend them as they… Read full review

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

They are very professional and technician are usually very knowledgeable. The response time is also good. Price wise they are higher than the market.

We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.

I cannot say enough of how these guys are the best plumbing service company out here. Completely trustworthy and the services techs are hands-down the best in this industry. They always have the parts that are needed so I'm never waiting to get my problems repaired. Thorton and Grooms will always be my first choice when I'm in need.

The plumbing technician quickly diagnosed the problem with our garbage disposal. He had a new one in his truck so he was able to install it right away. He was very professional and friendly.

Was able to come next day and fix our issue super quickly!

He was great and informative

Thornton and Grooms came out and fixed a major plumbing leak for me. Zak our plumber was fantastic and went out of his way to fix our issue but still kept the cost at a reasonable amount. He kept us informed and gave us many options to choose from. We ended up adding a garbage disposal install to the scope of work. Definitely recommend Thornton and Grooms.

Experience, well informed and professional.

Plumbers replaced 9 turn-off valves, replaced water softener, replaced garbage disposal and flushed water heater. They were efficient and cleaned up as they worked.

Knowledgeable, professional, very courteous

Lucas Ancona did an awesome job today. Very happy!

Marcus very polite and descriptive on the product. Will recommend.

While, there was a delay in providing service I finally got the prompt attention I was looking for, and the service was excellent.

We have been members of Thornton& Grooms Home Care Club for over a year. The staff is always vey competent, professional and extremely polite. We renewed our membership yesterday because we have been so pleased with this company.

Tariq was excellent and offered valuable information and options going forward. I appreciate it!

Great job.

Devin did a great job. He stated the information clearly and was very friendly and polite.

I've been using them for several years and I've always been very happy with the services. The techs are very knowledgeable and fully explain anything I want to know. Sales is very easy and helpful to work with without being pushy. All their staff is very nice and quick to respond. They are a little more in cost than… Read full review

Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job… Read full review

This company is great! My plumber Joshua was very knowledgeable and went above and beyond to make sure I was happy. Customer service was efficient and friendly.

I have been a client of Thornton & Grooms for many years. Love their Home Care Plan. This very affordable plan includes an annual checkup/maintenance of both my furnace and air conditioner. By regularly doing maintenance I'm extending the life of each of these expensive items and they can alert me to potential… Read full review

clean furnace

Everyone we’ve had out to our home has been exceedingly professional and kind. We’re thankful to have such a great company to turn to for our repair needs! Omar was great, Friendly and informative!

Tom was great, he explained everything clearly and was just really friendly. Looking forward to working with him in the future.

Refreshing and professional who likes his profession and enjoys pleasing his customers. Thanks, Mason for your great work with disposal R2, and Ricardo for thoroughness Tues with furnace. Thanks again both of you and your fine company Thornton & Grooms.

I appreciate Paul’s professionalism and respect for my home. He was careful, quick and efficient. A+ service!

Rodney tried and was unable to repair my vintage dish master. Installed a new faucet assembly. Rehung the garbage disposal, and fixed a variety of other small issues. He is certainly persistent! A pleasant and professional gentleman.

Tony came out to replace the atmospheric venting from my water heater with a bigger diameter tubing. He was professional, courteous, and did a fantastic job. The only issue I had with Thornton & Grooms was with scheduling - I was offered $50 to reschedule on the day of my appointment for ~1 month later, but denied… Read full review

Todd and Nick were absolutely amazing and got the job done. Would definitely recommend them to anyone, helped us understand the process and problems. Todd was extremely helpful today and patient with me having to step away a lot. 10/10 service today, glad i called Thornton & Grooms!

Great technician explained everything to me regarding my furnace and made the appointment for me to have an estimate to install a new furnace and air conditioner

Paul was very knowledgeable and professional replaced stack in basement and installed all new plumbing in main bathroom. Fantastic job they were neat showed up on time and did first class work.

Todd was friendly and very professional and knowledgeable

Could not find cause of leak under kitchen sink while sink was full of water. Repairman located location of water leak in seal of garbage disposal and determined that age and wear of appliance needed replacement. Under the sink was replaced with a better overhaul and completed in a while relatively fast.

Tony was very professional and courteous to my mother's situation. I live with my mother who is the homeowner, and she is also blind. Tony answered all of her questions very well. We will be using your company again and hopefully Tony will be the one you send out.

Walter was knowledgeable, professional and courteous. Very responsive to questions & thorough in his work. Great job. Thanks!

Martin Pavliscak from Thornton & Grooms did a great job going over our 2 furnaces. He is very knowledgeable and honest.With the Silver Plan, this service didn't cost us anything.

very good plumbing check up, very professional

T & G arranged for Tony to appear the morning after I called about water leaking in kitchen sink area. In the meantime, we discovered a second water leaking issue. He replaced the garbage disposal and also connected the humidifier wiring. We so appreciate that he took care of both issues promptly and… Read full review

Christian did a fantastic job! He was very friendly, efficient and professional. The job was well done and the area was cleaned throughly before he left. I would definitely recommend Thornton and Grooms and will use them again myself.

Shane Fiolek was excellent, attentive, and made a very stressful situation much better for us as homeowners. Shane was able to fix our plumbing leak, and provide us guidance on next steps and how the company can help us. Very, very knowledgeable and friendly, and the company is lucky to have him as a team member.

Walter installed our garbage disposal, he did an excellent job and provided tips.

As of today June 17th 2022, we had a different tech by the name of Walter, whom by the way is an AMAZING TECH! Thornton and Grooms is extremely lucky to have him as an employee! He had to come back out to our home to fix what the last employee did! I will give WALTER a FIVE STAR REVIEW! I hope they see your worth… Read full review

Very knowledgeable. We discussed in detail my plumbing problems/issues. He offered solutions. Implemented Solutions. Did great job.

Thornton and Grooms did a great job on the multple jobs done at our home. So kind and so professional! Great job! Thank you!

I was very satisfied with Thornton and grooms. They were efficient they were very courteous and professional and they got the job done.

Todd was great, professional, on time, very knowledgeable, clean, and patiently explained what he did after service was completed. Thank you Todd!

I would highly recommend this company and their employees.

As a commercial building owner, I regularly hire tradespeople and can attest that Thornton & Grooms is exceptional. When the garbage disposal in my home seized up, Luke came out in the morning to assess the problem and then back that afternoon to install a disposal that I chose to purchase myself. He could not… Read full review

I'm very disappointed to have to change what was once a 5 star review down to 1 star, but I can't in good conscious continue recommending this company. We had great previous experiences with Thornton and Grooms. We knew that they were on the expensive end for their services, but for the ease of working with them… Read full review

Caneron Opuda from Thornton and Grooms was Absolutely Great!! Explaining in the beginning what he was going to do and what he also may have to do!!! After the install he Explained throughly what was wrong and how he fixed the problem. Which explained our problem. Wonderful Job and I will definitely recommend Thornton and Grooms!!! 😊

Super professional, did a great job explaining what needed to be done, gave price options. Went above and beyond

Rodney was great awesome worker. This guy brings his lunch pail if you know what I mean. Love too have him back with any issue we might have.

excellent

I called Thornton and Grooms because of a leak in my bathroom. Todd was very professional and explained things I was unfamiliar with to me. He looked at the leak and did a visual inspection of all the plumbing in the home. He provided pricing for suggested and necessary repairs and allowed me to come up with a plan… Read full review

Kind and professional.

Very professional, friendly, and you can’t beat what all is included in their service plan (free plumbing inspection etc). Very pleased and will definitely be using again!

I was hesitant to schedule service because of COVID concerns. When I called for the appointment they informed me all of the service technicians wear masks and they ask homeowners to do the same. They called the morning of the appointment to make sure no one in the household was isolating or had a recent exposure,… Read full review

Today Scott came out and clean my furance plus he noticed my humidifier needed to be serviced also which he did and he replaced both of the filters in the humidifier plus made sure it was turned and working correctly plus after cleaning my furnace he replaced the filter with a hepa filter. And while he was here he… Read full review

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Rating only, no written review.

Rating only, no written review.