How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for HVAC system maintenance
Clear ✕All 995 Google reviews tagged “HVAC system maintenance” · showing 40
They did a Wonderful job. Very knowledgeable. Answered all my questions. Very professional from start to finish. Showed up promptly. Highly recommend.
Daniel was very professional and informative. I appreciate his service and knowledge.
Thank you Brian for coming out today to do a furnace check and cleaning. You were very professional, thorough and we are thankful all is well with our unit. So important to do maintenance twice a yr to extend the life of our unit.
The technician did a great job of explaining every aspect of the inspection and was very friendly and knowledgeable of his craft.
David was extremely thorough, professional and efficient
Great very clean and professional
David was great. Super friendly and informative.
Dave was as professional as they come. He explained what he was doing and provided some prevention ideas to help maintain the item.
Excellent Service, Again!!
Very courteous and efficient. Informative.
David was great! He was professional and knowledgeable and had a wonderful attitude. He was thorough and explained everything he did. David is definitely a wonderful representative for Thorton and Grooms.
Daniel carefully inspected, adjusted, and noted any deficiencies that need correction in my furnace. I appreciated his explanation and suggested upgrades
Fantastic service, very thorough, Dan was immensely helpful with understanding my system. Would definitely recommend Thornton and Grooms to anyone needs HVAC services.
Thorough heating system inspection as part of my member plan. Nick was very friendly, courteous and customer-oriented. Also very helpful in initiating a warranty repair.
Dan Little came prepared to perform an annual heating service with a good history of past assessments. He completed his assessment in short order and was able to recommend a system enhancement to further improve air quality. I’m confident the system will perform well for the duration of the heating season.
Adam was incredible! Very thorough and great explanations!
Aaron was great!
Dan was incredibly kind, very knowledgeable, helpful with all my questions, and just an all around joy to talk to! Very wonderful experience.
Very competent. Prompt. Personable. Educated me about my furnace and its working parts. The interior pictures helped a lot. He left me with options for repairs.
Alexander Ball got to the heart of my problem with my tankless water heater taking to long to get the water hot. lt needed a new part. He worked with tec support to figure it out. A very considerate and dedicated young man.
Prompt responses. Good contact with scheduler. Very professional, efficient, neat, respectful, friendly.
Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…
We are Home Club members. The connection from water line to the dishwasher was leaking. We called to see how soon we could get the dishwasher repaired and scheduled an appointment the same day the leak was discovered. Anthony came out explained what the options were. The repair was completed timely and priced…
Thank you to Victor and Thornton and Grooms. Victor was amazing and did a fantastic job servicing our furnace unit and explaining how T&G can provide us great service and care year round. Thank you again!
Dan L. was Awesome. His service was informative and thorough. Thank you for the GREAT service today.
Had our annual furnace check as part of Home Care program. Juan was very thorough and kept us updated throughout the process. Suggested adding a surge protector (already on our list based on our recent electrical review by T&G 😉). We have two furnaces, one of which is very new, The other about 11 years old. No…
Nick, from Thornton and Grooms did an exceptional job. He is thorough, professional and considerate. He did a great job!
Very professional. Did a great job installing my new humidifier controller.
Just at Thornton and Grooms is great. He has serviced my furnace before and has always done a great job
Trevor came to check our furnace. He called before coming, arrived early, and put on shoe covers before starting his work. He showed and told me what he was going to do. Everything checked out fine. He was done in about hour. Thank you.
Victor was prompt and explained everything.
Thornton & Grooms ElectricalTechnician Cameron Howard completed the installation of a room ceiling fan recently. He did a thorough and professional inspection and fully completed repair/replacement. He went over and beyond to secure this project and completed work the same day!! Performed additional services on…
Have had them come out for HVAC and electrical service and both times, the tech have been courteous and great at communicating what they found and the costs. Will definitely be working with them in the future!
Daniel came to our home today and was very knowledgeable and explained everything happening with our sysyem. He knew exactly what was happening by listening to the motor! He showed us the issue and took us through every step of fixing it. He made recommendations as to how to run our system more efficiently. This guy…
TJ did a great job, he was very thorough and very detailed!
Adam was very professional and did an excellent job
The company is the best I have ever looked to for hvac and plumbing related service. Our air conditioner needed replacement Eric sales consultant kept it simple and professional and personable as he explained the consideration for our purchase. Customer service is a real positive. We always trust the work they do. Thomas is a real pro.
Outstanding job.
Thornton & Grooms always provides exceptional service. This time, Maggie provided exceptional, professional and thorough service when doing my annual furnace evaluation. Josh van Hilten of Thornton & Grooms provided plumbing services for me. He was excellent. He explained what was going on with my toilet and my…
I was hoping to get one of my plumbing concerns done, but they did three and referred me to Jo for the fourth, who came the next day!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
