How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for heating system installation
Clear ✕All 447 Google reviews tagged “Heating system installation” · showing 20
They did a Wonderful job. Very knowledgeable. Answered all my questions. Very professional from start to finish. Showed up promptly. Highly recommend.
Very professional and listened to our needs.
Very professional and enlightening ❗️
Outstanding service and would call them first if anything is broken down for the services they provide.
Craig was great! He went into very clear information about what was going on with the main sewer line. Also some ideas on what was of the going on with it and possible fixes. This me second time dealing with Thornton & Grooms. Great service with out any high pressure.
Alex and his team are top notch. Even though they encountered several unforeseen problems they garnered additional experts and worked through them until they were solved. Their access to expertise and willingness to get the worked completed is why we use T&G
Very easy to work with, thorough, pretty quick for the job. I would definitely recommend!
Alexender was gre6
Just a great job as usual from thorton. All three were just so nice.
Did a great job and explained everything I needed to know, with notes on supplies left on unit
T&G did a good job as always. They can be trusted.
Installation crew were excellent Well above and beyond 10 + On time, professional and caring A wonderful service Kevin is a very hard worker Provides exceptional service
Outstanding work from Joseph Czank, David Majeska, Seth Keefer, Sael Olivares, and Raymond Thompkins (Heating & Cooling and Electrical Install teams). They completely removed our 21-year-old HVAC system, installed a new single-stage Lennox setup, rerouted electrical to a new location, and added an electrical panel…
Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This…
⭐⭐⭐⭐⭐ I’ve been using Thornton & Grooms for years, and I’ve always had a great experience. Mason was especially helpful—he was extremely knowledgeable, professional, and took the time to explain everything clearly. You can tell he really knows what he’s doing and genuinely cares about doing a great job. I highly…
In a word, awesome. I absolutely would recommend these guys. Total professionals. Our old AC and furnace had been acting up. Sparing everyone the details, we were experiencing problems every year with the old units. The AC unit was leaking water in the basement late in the day. I called, left a message with the AI…
We have been a customer with Thornton & Grooms for several years. Brandon and team were very professional and knowledgeable. He answered any of our questions and explained how our new furnace and air conditioner worked. I would highly recommend him!
Another great AC service check up by Maggie from T&G. Very professional process. Maggie kept me in the loop of what she was doing and her results. Very good communication skills. Detailed analysis. Excellent technician. Thank you Maggie.
Nick from Thornton &Grooms came over to do the yearly maintenance on my A/C. He was very thorough, professional, and easy to work with. He explained all of the mechanics that he would be checking and explained them to me. He took the time to explain how the UV lights worked inside the unit and showed me how to…
Tequila is very knowledgeable with the Lennox line of home comfort systems and am looking forward to the installation and everyday use of our new system
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
