Thornton & Grooms

They did a Wonderful job. Very knowledgeable. Answered all my questions. Very professional from start to finish. Showed up promptly. Highly recommend.

Very professional and listened to our needs.

Very professional and enlightening ❗️

Outstanding service and would call them first if anything is broken down for the services they provide.

Craig was great! He went into very clear information about what was going on with the main sewer line. Also some ideas on what was of the going on with it and possible fixes. This me second time dealing with Thornton & Grooms. Great service with out any high pressure.

Alex and his team are top notch. Even though they encountered several unforeseen problems they garnered additional experts and worked through them until they were solved. Their access to expertise and willingness to get the worked completed is why we use T&G

Very easy to work with, thorough, pretty quick for the job. I would definitely recommend!

Alexender was gre6

Just a great job as usual from thorton. All three were just so nice.

Did a great job and explained everything I needed to know, with notes on supplies left on unit

T&G did a good job as always. They can be trusted.

Installation crew were excellent Well above and beyond 10 + On time, professional and caring A wonderful service Kevin is a very hard worker Provides exceptional service

Outstanding work from Joseph Czank, David Majeska, Seth Keefer, Sael Olivares, and Raymond Thompkins (Heating & Cooling and Electrical Install teams). They completely removed our 21-year-old HVAC system, installed a new single-stage Lennox setup, rerouted electrical to a new location, and added an electrical panel… Read full review

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This… Read full review

⭐⭐⭐⭐⭐ I’ve been using Thornton & Grooms for years, and I’ve always had a great experience. Mason was especially helpful—he was extremely knowledgeable, professional, and took the time to explain everything clearly. You can tell he really knows what he’s doing and genuinely cares about doing a great job. I highly… Read full review

In a word, awesome. I absolutely would recommend these guys. Total professionals. Our old AC and furnace had been acting up. Sparing everyone the details, we were experiencing problems every year with the old units. The AC unit was leaking water in the basement late in the day. I called, left a message with the AI… Read full review

We have been a customer with Thornton & Grooms for several years. Brandon and team were very professional and knowledgeable. He answered any of our questions and explained how our new furnace and air conditioner worked. I would highly recommend him!

Another great AC service check up by Maggie from T&G. Very professional process. Maggie kept me in the loop of what she was doing and her results. Very good communication skills. Detailed analysis. Excellent technician. Thank you Maggie.

Nick from Thornton &Grooms came over to do the yearly maintenance on my A/C. He was very thorough, professional, and easy to work with. He explained all of the mechanics that he would be checking and explained them to me. He took the time to explain how the UV lights worked inside the unit and showed me how to… Read full review

Tequila is very knowledgeable with the Lennox line of home comfort systems and am looking forward to the installation and everyday use of our new system

Brandon and his team were great. Professional, respectful of my home, patient explaining the new thermostat operation. Answered all my questions. Assuming this is a good system considering the price, I would recommend them.

Over the years, since 2018 , we have had Thornton & Grooms install and service a number of items in our home. We appreciate the cordial, professional manner shown by each of the T&G people.

Best, quickest and neatest replacement of complete HVAC system! Very knowledgeable and courteous- highly recommend

I thoroughly enjoyed my experience with Joshua. He exemplified professionalism, expertise, and authenticity. He demonstrated a high level of knowledge about the AC unit and provided detailed explanations of its removal and installation.

Every part of the process so far has been timely professional and priced reasonably. Our sewer drains from the house we clogged and not even water could penetrate and flow through our drains. We called late in the afternoon and due to flooding of the basement they promised a technician would be to our house that… Read full review

Kyle came out to test my new furnace. He was prompt and very professional. Very happy with the work he did.

Chris provided a thorough analysis of our HVAC system. He provided multiple options, with pricing, and financing. We really appreciated his friendliness and service.

Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit… Read full review

Excellent service from Jeremy and Seth. They did a full day install of a furnace, humidifier, and ac unit. This was a big job and I never heard them all day aside from occasional screw drivers. They were polite and professional.

Very Knowledgeable and Friendly!

I have a T&G service contract and when Medhie came out (on Tuesday) he discovered water issues and holes in both of my Lennox units. The repair costs were going tk be substantial so I asked for a sales guy to come out and Brian come out the following day (Wednesday) and we talked thru the options. He helped me… Read full review

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Megan has helped us with an issue in the past. Megan is kind and considerate. Excellent customer service. Knowledgeable, explained finding and provided information/details regarding solutions. Thank you Megan!

Kevin and Matt were Very personal and professional.

I truly had a great experience with Team Josue and Jonathan. They were very professional and thorough. I felt so sorry for them because they had to install this large equipment on a second floor condo. (Their poor backs). Anyway, they did a magnificent job and cleaned up afterwards. I really give them 10 stars. Thank you!!!

The service I received was outstanding along with the care of my property and keeping the service areas clean

As usual, excellent all day work replacing both furnace and air conditioning units.

Great job

T&G's quote was very competitive and there install date was very timely too. Curt were very professional, on time, clean and respectful. They did an outstanding job of installing a second water meter.

June 2026 - I have another great review for Thornton and Grooms. Jeron Greene came to check out our AC unit, and addressed other minor concerns we had. He was very friendly, professional, personable and took time to explain anything we asked. We've had T&G out at least 5 times now and each time the technicians and… Read full review

Nick , removed and reinstalled a toilet for us due to our flooring getting replaced. He also disconnected and reconnected our water line to our icemaker. He corrected the venting from our hot water heater. Nick also made sure our connection was to code. Nick was very thorough and knowledgeable. He had a great… Read full review

Eric was exceptional:Gave a true estimate of HVAC Explained options so I could understand Used his own system as a basis for recommendations Suggestions were based on area of house not on me too product Thoroughly enjoyed being with him; professional, aware of my concerns, discussed with me as he would a friend He… Read full review

We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.

Hired Thornton & Grooms for the purchase and installation of a brand new furnace and air conditioning unit. We got several quotes from many companies. Thornton & Grooms biggest selling point was that these things are all about the installation being done properly. People need to hire a solid company like theirs… Read full review

Friendly and professional workers

The new equipment was installed without issue and actually quicker than expected. The tech took time to explain the work before during and after the installation was complete

Dan was my tech and I found him to be trustworthy and honest in his assessment of our cooling system diagnosis.

John & Deon did a great job replacing our furnace! They were both friendly, knowledgeable, & very thorough. We’ll definitely continue to do business with Thornton & Grooms!

Thank you, Thornton and Grooms!!! Tequila was the best! She was very thorough, knowledgeable, nice, and personable! Great overall experience!!

Anthony was on time and did a great job of explaining everything. Completed the install efficiently. He was great

The HVAC Technician, Dan Little, was informative, thorough and a good guy. A pleasure to have in our home. He explained what he was doing and and reasons why things looked either good or possible troubling.

I worked mostly with Dionne Kennedy. She is the absolute best. She answered every question I had and I had a lot of of them. She made the process of purchasing two furnaces and two air conditioners very easy and smooth. I must admit, she is the main reason that I used Thornton and Grooms. I would highly recommend… Read full review

Thornton & Grooms representative Chip Stone provided estimates to replace our HVAC systems. Chip was very knowledgeable, informative and clear in his presentation. It was a pleasure to work with him. His estimate was the second best out of 5 that we got.

Brian did a great job on my new furnace quote. He explained all of the options and financing details very throughly.

Excellent customer service and professional installation

They provide excellent quality service and explained everything that was done. And we're done by the quoted time.

From the sales team to the installation team. The entire process was done with professionalism and respect.

Anthony was Amazing as an installer for our Furnace, Air cleaner, and Humidifier along with all the ductwork involved. He’s very knowledgeable, Efficient, and his experience shows in his work. We would not hesitate in referring him to anyone who needs the work done.

Thornton & Groom's Brian Marshall came to our home to to inform us of our choices of Hvac systems. There was absolutely no pressure just information for which we greatly appreciated. Brian was very informative and easy going and we thoroughly enjoyed working with him.

2/24/26 - Dan’s work for annual HVAC inspection was very thorough, helpful and insightful. Addressed a faulty gas valve and water inlet to hopefully improve efficiency and experience in our home. 8/19/25 - Very happy with Mason’s service visit today. Explained a variety of options and answered questions about long… Read full review

Very professional explained everything very well I would recommend this company to anybody

Trustworthy company. We’ve interacted with many of their staff over the years & they have all been kind & very competent.

Very friendly, informative, and professional! He explained my choices extremely thoroughly! I felt very confident😃

Ryan Thomas provided an excellent service, they were fast with problem solving and offered different solutions for us to decide the best cost. Very happy with their service and attitude! Thank you!

Mason Smith came out to give me a quote on a new boiler. He kept it 100% with me. He showed me the problem and best money saving way to resolve it. Prompt and professional.

In a word, Tequila was AMAZING!! Very informative and made sure I understood my options. She was as professional as they come. She was very thorough and transparent regarding needs, costs, and not once did she make me feel pressured. I would recommend T&G and Tequila, specifically, everytime. Brian was equally… Read full review

Thorton and Groom was a pleasure to work with from the quote thru the installation. Replacement was expensive but multiple quotes were comparative I am glad I went with them

Quick response for water heater inspection

DAVID provided very good service.

Awesome team that came to our rescue when our furnace died!! Mike, Brian, Jack, Jesse and David were informative and helpful during the whole process!!! Would highly recommend Thornton & Grooms for any maintenance and/or installation. Thanks to ALL of you!

The team did a good job but the pricing of this company is absolutely ridiculous. They started at $7800 for a furnace install which was nearly $3000 too high. They immediately dropped the price to $6400 when I mentioned this. We needed a new furnace asap as we live in Michigan and it’s January (very cold). I would… Read full review

I would 100% recommend Thornton & Grooms for your HVAC installation. From making the appointment to the install of my furnace and A/C unit was 5 star service. I had my installation done in November 2025. It started out that I caught the furnace inspection deal so I can get my furnace checked out. Stephen C. came… Read full review

Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks… Read full review

Excellent service from Zeke, Will and Walter. Our questions were answered and thoughtful solutions to our concerns were provided. The pros and cons of the different options were explained, and after choosing the option we preferred, the necessary work was carried out efficiently. Excellent service from Tom (on a… Read full review

The Thornton & Grooms team of 3 install technicians came to our house on time and worked very hard to tear out both our furnace and A/C and install new furnace and A/C. This included a new chimney liner. The work was done in one day. We're very happy with the work done by the T&G team today.

Thornton & Grooms fully installed a new boiler during the holiday season for me. They were very prompt in all areas of their services. Texting updates on when a technician would be out to your residence including their picture and bio is very helpful. Every individual I interacted with was pleasant and answered all… Read full review

Written in approximately 2017 --- I am thrilled with my experience with Thornton and Grooms...all 20+ times they've been out over the years. They absolutely have a knack for hiring the perfect service technicians. Bill Richards is our go-to guy for plumbing and Will Walker for HVAC. We've had others come out, and… Read full review

Jason is an outstanding lead technician. His work was clean, thorough, and precise. He did an excellent job describing the layout and features of my new furnace.

Dan was very thorough, friendly, and professional. Highly recommend.

Chip was very nice, personable, knowledgeable, and supportive. Being told you need a new furnace three days before thanksgiving at the tune of $9000 was not ideal but Chip helped us through all our options and made us feel comfortable with our decisions. Very satisfied.

Anthony, John and Raymond did a great job. They were courteous and very thorough. They explained everything to me clearly and spent extra time answering my questions. Noticed after they left that my dining room chair was moved to access the thermostat and had dirt on it.. not a big deal, but then I found nicks in… Read full review

Great guys and great service start to finish

I was simply amazed at Thornton & Grooms professionalism, knowledge and integrity on all the changes I needed. Shout out to Tequila W. Who not only took her time but walked me through everything with keeping my budget intact. Anything HVAC make sure you ask for her. I will be using their services forever.

I would like to acknowledge the fantastic work John Torres did to install a residential furnace in a small and challenging space. John worked well into the early evening to get the job done right. I appreciate his demeanor and professionalism. He's a great T&G ambassador.

Just had a new furnace and air conditioner installed. The T&G team did a fantastic job. Our job was a bit more complicated than they first anticipated and didn’t rush the process to do it right. They were at my home for about 11 hours! We had this job quoted by 4 different recommended companies from the Lennox… Read full review

Christian was very professional and knowledgeable He explained everything in detail. Helpful and friendly

Mike & Andrea came out & really did a thorough job of inspection & pricing of replacing vs a new furnace! We chose to get a new furnace!

T&G has done work for us over the last 9 years, and every experience has been totally professional with fantastic employees, super easy to work with, answering every question with completeness, doing the job right, and standing behind their work. Today’s work involved a yearly check of out furnaces. Adam did a very… Read full review

Excellent service, craftsmanship and quality on a full home boiler replacement. It was a pleasure to have Daryn and Josh working in our home, thanks again!

I have had a troupe of T&G staff in and out of my house this week! All very polite, efficient and informative. Joseph Czank confirmed not only did my furnace need replacing but that it was DANGEROUS to operate. Brian Marshall was able to come within a couple of hours and very thoroughly go over options, pricing and… Read full review

Steve is an excellent technician. Please to work with.

Very knowledgeable, professional and courteous!

Jason and his team did a great job!

Kevin and the team that came were excellent. They were professional, polite, careful and knowledgeable. They used care in all areas outside and inside my home. They answered questions and gave good explanations as well as a thorough review of new equipment. My one complaint is the way you have set up customers… Read full review

Excellent service - on time - professional and reliable

Always knowledgeable, professional, patient, and kind. Every person I’ve had come to my house from T&G has been wonderful. The whole company culture puts customers first.

The employees at this company have been the friendliest and most responsive service providers I have ever dealt with. They installed a new furnace and AC unit for us. We met with the sales person on Monday, and they had a team out here on Tuesday. They have responded to any concerns we have had within 24 hours or… Read full review

Jerimie came to install a new furnace and AC unit. He was on time, friendly, and informative. Got the job done earlier than estimated. Great experience.

Very friendly and provided possible solutions and estimates upfront. Appreciate the honesty as it is one of the most critical aspects selecting plumbers.

Jacob Napier, and Kevin Cole and crew did a timely and professional job. Very polite and thorough!

Eric was very knowledgeable and walked us through multiple options, including rebates, etc. he showed up on time with a great attitude and was very kind to our dogs as well. Would definitely recommend him and T&G to others.

All 3 gentlemen arrived on time and worked so hard. Very happy with the service

air conditioner coils in the furnace are rusting. Signed up for the service plan will save 10% on new air.

Quick and accurate quote from knowledgable employee, appointment moved up and worked performed quickly, quietly and cleanly.

Having done some heating and cooling part time after I retired with a reputable contractor I know you don’t mess around with who you hire. We had 2 other estimates $2k-$3k cheaper than your price and fortunately I know what going cheap can get a homeowner. I needed no convincing to go with your company. Brian made… Read full review

Eric’s review of project options was thorough, well informed and very detailed. He provided several options based on our discussions to allow us to weigh budget options. He gathered sufficient detail to allow the project install team to perform their work with all materials needed for the project on their truck as… Read full review

⭐️⭐️⭐️⭐️⭐️ Absolutely Fantastic Experience! I had Zack come out to give me quotes for some electrical work, and I couldn’t be happier with the experience. From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He took the time to listen to what I needed, explained everything… Read full review

Mike is a good guy, experienced and knowledgeable.

I've been using them for several years and I've always been very happy with the services. The techs are very knowledgeable and fully explain anything I want to know. Sales is very easy and helpful to work with without being pushy. All their staff is very nice and quick to respond. They are a little more in cost than… Read full review

Great service! Nice fellas!

John T., Jose A., and Ned S. did a phenomenal job installing our entirely new HVAC system and were efficient, orderly, friendly, and thorough! The new system looks amazing, works great immediately after the installation, and will save us money (especially with Thornton's long warranty). I highly recommend Thornton… Read full review

Daniel was very professional and communicated all furnace and a/c purchase options. He communicated in a simple easy to understand manner. Daniel addresses all my questions satisfactorily. Awesome service.

Furnace maintenance changed tubing sealed heat vent

Answered questions by phone

Terrific service and installation. Couldn’t ask for a better experience.

Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job… Read full review

A big thanks to Thornton & Grooms for the excellent work performed at my house on the air handler and heat pump. Every one involved from Dionne in sales to management and to all the service technicians who went above and beyond to get the job done. Thank you Joshua Barnes, James Hochstetler, Jason Hernandez and… Read full review

Alex came in and did a great job he was polite and knowledgeable and was able to answer all of our questions and fix our problem thank you Alex

Daniel J. gets five-plus stars from The Griffin Family for today's winter service visit! Very thorough, clean, well-explained, and educating was Daniel.

Kyle was A terrific source in repairing our issues. He is thorough and knowledgeable about the issues weird. I would highly recommend Thornton & Grooms for any HVAC issues you may have.

Codee and Zack done a excellent job. They cleaned up after themselves and everything really good. Great job, guys.

The team came out and were friendly and clean. They made sure we understood everything and took their time showing the system and answering all our questions.

Darin was great. I feel like I learned something and the issue was resolved as much as it could be. Worked with Charles as well and he was very helpful. He laid out our options in a zero pressure kind of way. I was impressed with him. Anthony installed a new furnace and I am very happy with it. Ryan moved my A/C… Read full review

Very professional and knowledgeable. Right on time for the appointment and after determining a new replacement A/C system is required an appointment was set for the next day.

Great Company, Great Service. Highly recommend this company for all your heating, cooling and plumbing needs

It's the best company in the business. If you want your repair to be done the first time and done right, there is no other company to deal with except Thornton and Grooms. Your welcome.

They recommended adding an electric device to boost startup to make A/C unit last longer. I did have them add the device. I was not pressured, though. They are very responsive. Once, they had to come in the middle of the night when I had no heat. I always have them out twice a year.

Trevor did a great job to finally get us a working toilet. He was professional, friendly and efficient. He was very concerned that we be happy with our service. We would like Trevor to be our plumber on future calls!

Pleasant, professional, efficient and helpful.

Not the first time I’ve used Thornton & Grooms - great experience as usual. Explains everything in detail and I don't have to worry about the job being done right. Appreciate this company and their tech's.

We've used Thornton & Grooms to install our Boiler, baseboard heating, and AC, and to to replumbed our water pipes, over the past 25 years. Their technicians are always professional and explain the repairs to be made, and the costs, to our satisfaction. They call the day before and the day of to let you know when… Read full review

Tom Heisner is very professional and sincere. Provided honest opinion.

Jonathon W. was excellent. Arrived on time and was polite, professional, and thorough. He took his time, explained everything, and was what I thought be a perfectionist. He was actually a joy to have in our home. I would ask for and welcome him again. He is a true asset and representative to Thorton & Grooms.

Professional and friendly service!

I’ve been a customer of Thornton & Grooms for many years. I have always found their work to be excellent. Today’s visit was to check out the A/C. As usual the job was completed and as usual I am completely satisfied with the service. Everything checked out OK. I continue to be a very Satisfied Customer!

Tequila was very professional with her presentation of what needed to be done to our furnace and air conditioner system. She answered all technical questions and financing options in detail. She helped make our decision to go forward very easy! We would HIGHLY recommend her services to anyone requiring heating/cooling assistance

Marquis was very knowledgeable, personable and informative.

Yes, Joe and the Thornton & Grooms team did an excellent job. Thanks so much for job well done.

Professional, fun and knowledgeable. I was impressed by my technical person.

Was very happy with the inspection. Tech was on time and thorough with the inspection.

My wife and I joined the Home Care Club when we had a new furnace/ac unit installed. Since then, we have taken advantage of the free services that come with the membership. During an annual flush of our water heater, I watched as the plumber, Trevor Nabozny, turned the control valve to the off position. The… Read full review

Jordan did an excellent job. Very nice gentleman. John Cotant

Josue was very pleasant & knowledgeable. His crew worked efficiently until the installation was complete. I am very satisfied. 😃.

Waiting for installation. The comfort system specialist Eric was super polite, knowledgeable and professional. Brandon and the crew worked diligently all day finishing the project on time as promised. The entire comfort system is looking great and fits well in the old spot. The electric team came over to update the… Read full review

Great job. Did everything including cleaned after himself. Fast, efficient, friendly,knowledgeable and professional. Very happy Mike gave me several options on what we could do. We can plan accordingly

Dan Beckett did a great job inspecting my furnace snd AC.

What an excellent experience, Joe and Hannah were on point and hit the ground running . Knowledgeable, polite , respectful to the property. Not only does the installation look great it runs as good as advertised. Thank you for sending Joe and his team to do our installation today it was a pleasure.

Kaleb did a great job on our furnace tune up. Explained in detail the questions regarding cleaning. He was very professional and friendly.

Very prompt and professional. All the associates are super knowledgeable. No dramas or upselling. A good company to rely on for all your plumbing and HVAC needs.

Very professional and explained things to my understanding. This is the only company I use for these services.

Very knowledgeable!

Brian was an informative person. Answered our questions and we all had a pleasurable appointment. In addition to Brian, we were very impressed at how well all the workers knew exactly what their jobs were and everyone worked together to quickly get the job done. Because of that everything was quickly done and… Read full review

Dave and his team did a great job installing a new furnace. They were thorough and communicative and gave a full walk through of the work once complete to ensure we understood the new system. Highly recommend.

He was professional, respectful, and responsive.

Very professional. Explained everything in detail!

Excellent service. He had some difficulties but didn’t leave until it was fixed.

Presentation was informative. We are not in need of this service at this time.

They’re great but a little pricey. However, you can be sure everything is done right for the price.

I can’t complain about the technicians. They are always knowledgeable and professional. However, the way the business is run is pathetic. It is ALWAYS an issue for them to keep an appointment time. They NEVER honor or respect your time with regards to an arrangement you made well in advance. It is either “missed”… Read full review

We have an annual inspection/maintenance plan with Thorton&Grooms that covers plumbing, heating, cooling, and water. All of the staff members have been knowledgeable and professional. We would recommend them.

Showed up on time, very professional, took great care to protect our floors and were polite and responsive to any questions we had

Kendall has been to my home twice. Once for A/C check and another time for Furnace check. He is very thorough and always answers all my questions. Very professional and pleasant to work with.

Excellent service from thorough examination and explanations of possible solutions. Found a few price reductions available to use.

This is the 2nd time they’ve canceled the annual service on my furnace (11/5 and 11/9). I had a complete system (furnace & central ac) installed on 3/2020. I am supposed to get heat and a/c checkups every season. I’ve only gotten one (1)…a furnace checkup since installation. All cancelled for some reason and… Read full review

Very expedient and professional crew, friendly as well. They kept all their commitments. Would recommend to anyone.

Worst service or maybe I should say no service I have ever had

We had just moved into our home and started having HVAC issues. A technician came out within a few short hours. Mike Lilley did a thorough inspection and showed us all the issues. He was not only a highly skilled professional but very friendly and honest. We definitely feel like our home will be well cared for by… Read full review

The key word here is professionalism. Extremely knowledgeable in the work that was required. Given the scope of the project, I felt confident in working with this company and this individual. Job well done!

Very professional. Walked me through the important steps during and after installation. Pleasant and friendly

He was very professional and explained thing very well- Very easy to speak with and new his business- thank you for sending him out here

great service. Recommend every one to do business with great company

Thorston and Grooms sent 3 technicians to install a new ac unit and furnace. They worked 13 hours non stop to install and troubleshoot the project until they finished and commissioned everything. Great job

This is by far the best, most organized and efficient company we have dealt with during the renovation of our home. Every single person we have dealt with are outstanding!

Kyle Swearineng did a great job checking and cleaning our plumbing system. He was very thorough and gave suggestions on how to spot and prevent damage to our water heater and other appliances.. He even unplugged a slow draining sink in our bathroom. We highly recommend Thorton and Groom for any plumbing needs.… Read full review

The three technician arrived on time Explain the task for day Answers question clearly Kept area clean throughout the day And at the end of day we did a walk around showing all items installed and how they operate and maintain them They did a great job

Tequila was very personable and professional. She was exceptionally knowledgeable about Thornton & Grooms offerings and how they would best meet our needs. She was a pleasure to work with and very gracious with our excitable dog!

Bought a new heating and cooling system 15 months ago. After an AC check up today, they want me to spend $500-1,100 to get parts fixed. What??? I should have kept my last unit. I’m totally floored that I was sold this system ($12,500) and a year later it’s a piece of junk. Will take my business elsewhere from now on.

Jason and his crew did an absolutely oustanding job and were polite and professional. Very happy with the service received!

Had a new furnace and new AC installed. Team of Tyler, Jack, and Noah were excellent! Pleasant, professional, confident, clean and thorough.

Replaced my Furnace last winter with T&G and had them come back to check on my A/C. Phil was very professional, knowledgeable and great explaining the different readings on my unit.

Today Cody helped us with a clogged kitchen sink. He was friendly and professional. He communicated clearly about every step he was going to take. He also protected the work area and cleaned up perfectly before he left. Excellent experience.

Both our technician Phil and our sales person Tequila made the experience of replacing our furnace and air conditioner a very pleasant one. They both took a long time explaining the problems with our system and presenting several options for replacement. Although no one wants to spend money on a new HVAC system I… Read full review

Jason Hernandez was very helpful and informative. Thornton and Grooms is alright with me!

Thornton and Grooms work team did an excellent job in all work they performed. Excellent! Excellent! Excellent!

Tequila was so amazing and friendly! As a first time homebuyer I don’t know too much, but she really made me feel comfortable and like I could trust what I was buying. She walked me through everything in my purchase and explained it all. 10/10

Tequila was extremely helpful and knows her job very well. It's because of her that I decided to use your business. It was a joy working with her.

Matt Wilcox was excellent, a real pro. He assessed my hvac needs & what went wrong with the system I inherited when I bought the house, going above & beyond to design a system that was better & saved me a lot of money (over $6000 in savings including cash rebates paid directly to me). Most importantly he sourced my… Read full review

Nick and the rest of the installation team were extremely professional as they installed my new furnace. He walk me though everything they were going to do, gave me updates every 2 hours and showered me what was completed and what they still had to do. He walked me through everything he believed was an improvement… Read full review

Cleaned roots from my main sanitary drain

These three installers were very pleasant and cordial. They worked very hard for over eleven hours, and the installation is excellent. These gentlemen are a credit to your business. They kept me informed through the whole process and explained the new equipment in an easy to understand manner. As a former technician… Read full review

Great presentation, very knowledgeable. Took her time with showing me the different options that was best for our needs and budget!!

I’ve always been happy with the services received and feel like they back up their work. I’m very happy with them.

Matt came out to our home and explained everything completely. He went over our options and the difference between them. He didn’t pressure us to make a decision on which option to pick. He explained the next steps in the process to us completely.We would recommend Thornton and Grooms to friends and family looking… Read full review

Knowledgeable and professional, did a great job repairing and replacing the furnace. Quite pleased with the company and how they do business. I would highly recommend them to anyone needing anything they service

Servicemen was very professional and informative. Ally questions were answered and was put at ease about everything. I was very impressed with this company.

Javier was a pleasure. Thorough in explaining how to maintain furnace and AC. 100% satisfied

Prompt. Friendly. Professional.

I am so glad I found them! From Danielle on the first call to schedule to Brandon who was amazing. So professional and left my home in perfect condition! Absolutely sold on this company and at a great price! Joe also excellent on the follow up call! Alex and Dan thank you for your help! Joe the furnace installer… Read full review

3/14/23 William G was on time and professional when he came for the furnace check. Also, he mentioned additional services offered for the furnace and air quality. UPDATE: Before Mike left on Thursday he contacted the office so I could schedule an appointment for the same day with Andre Callahan a replacement… Read full review

Chip did a through job of providing recommendations for a replacement system after ours failed overnight and considering it’s a snow type of day. We are pleased with the response and service. Chip left us space heaters to use until service in the morning

My Salesperson: She was one of the best sales people I have dealt with. Friendly, knowledgeable, a determined to get me what I needed (not what I thought I needed). She talked me out of spending more money than I needed to and helped me get what best suited my home and my needs. These are the types of sales people… Read full review

Solved problem with icemaker

Knowledgeable, friendly, professional! They made what could have been a very stressful day of adding AC and replacing my furnace and water heater so easy. They answered all my questions and did not cut corners to make their jobs easier. I really appreciate their dedication to doing what was best for me and my house. Thank you!

Kendal was prompt , thorough and polite . I was most appreciative of his help .

Julio was very professional and informative. He walked me through the system maintenance issues and gave me knowledge needed to make a final decision. Because of his professionalism, I would recommend him to others. Thank you for the top notch service!

Dan was friendly and professional and added to my trust in using Thornton and Grooms for future work on my house.

Rishard and his team did an excellent job! They were very professional and knowledgeable and answered all of my many questions! They did an awesome job installing my new furnace and even cleaned up everything afterwards! They also did a walk through and explained all my equipment on the furnace and gave me step by… Read full review

The crew was prompt, efficient, friendly and personable. The company should be commended for great workmanship. I would highly recommend them.

Update: This winter I noticed the my furnace shut off frequently without reaching the temperature I set on the thermo. I had someone take a look and was told that the pipe installation was not right, and water was build up there so the furnace shut off. He shaked the pipe a little bit and water went away, then… Read full review

Don was very professional, He and the rest of the crew did a great job installing our new furnace and air conditioning unit.

Rishard, Deonta and Chuck arrived on time and were professional and polite throughout the process of replacing my HVAC system. The kept me informed on progress and were respectful of my home, protecting the carpeting and cleaning up thoroughly at the conclusion of their work. They were very thorough in explaining… Read full review

I cannot thank Thornton & Grooms enough for coming out quickly (same day) when my furnace went out, and for getting me a new system installed the next day. Joe Blake came out to diagnose the problem and was professional, punctual, kind and friendly. Greg Sauchuk came out to coordinate a new system and was the… Read full review

Great crew as always!

The technicians and sales person were all very friendly, knowledgeable and willing to answer all our questions. We had an issue but it was addressed and taken care of in a timely manner.

The representative Chip came out to my house to give me an estimate on replacing my furnace and air conditioning unit. He was on time, very professional and knowledgeable about their products. I am getting another estimate from other companies to compare but they are definitely on the top of my list. Update: So we… Read full review

We had Nick out to clear our kitchen drain. He's the friendliest guy in the world, did his job quickly and cleaned up after himself. I could not have asked for anything better! We had Thornton and Grooms out to look at our 35 year old furnace. The service tech, Mike, ultimately had bad news for us and we had to… Read full review

Team was great! Very polite, professional and knowledgeable. We will definitely be using the companies services again!

Hunter is punctual and hardworking. Put on heat inside the house when there was no heat. Explained everything that was wrong with the furnace throughly.

Gregory Sauchuk was very professional and really took his time with me. He is very thorough and fair and give him and the whole company an A+. Thank you!

We’ve now had them replace 2 furnaces and an a/c unit all in the past couple years. I couldn’t recommend this company more. They don’t just do the job, they do it to the highest standard. Would recommend to anyone

Josh and his assistant were great! They were timely, thourough left a clean work area and explain everything! Always a pleasure doing business with Thorton and Groom! P.S. tell chip I found his pen, I'm keeping it! Lol!

Both Joe and Gregory did a great job with explaining everything to me and providing all of my options. Devin Andrew and Chuck were also great, they came the second day to install my new furnace. I am really glad I got their protection plan. I am very happy and satisfied.

Used T&G for several services now. Incredibly professional. On time. Knowledgeable. AJ from plumbing and Chip from HVAC were both a pure delight to work with. Worked with Hunter from HVAC, incredibly professional and such a delightful person.

Competent and thorough options analysis and cost estimate by Tequila for our furnace + A/C replacement. Thank you.

Mike (first tech) carefully and thoroughly explained what no one wanted to hear — all the inevitable failing parts in our aging furnace. I appreciated answers to his questions which helped me evaluate what to do about the situation. No one wants to hear that they might have a hefty bill on their hands but no one… Read full review

The young man who did our furnace install was very professional and courteous. Very satisfied with his work.

On time, professional and knowledgeable. Thoroughly explained everything.

Tequila was warm, friendly, went out of her way to do anything she could to help us. I mean she really went out of her way to try everything she could think of to gain us a replacement furnace. Hours of work I am sure that went way above and beyond. Thank you to a dear heart.

Prompt, knowledgeable, courteous

Jeff and Jay solved my issue and Jeff recommended additional system changes to simplify the overall installation. I will arrange for this work sometime after January 1st.

Andy, Ryan, Raymond (install team) did excellent job. Very professional, demonstrating very high level of aptitude in their profession. Andy (team leader), overseeing every step of the process. I’m extremely confident of the installation. I can only hope the equipment will match the high standard of the of the… Read full review

Jay is very personable and meticulous. When he had questions on the installation (newly installed system) which required repair, he didn’t hesitate to reach out for assistance from the more experienced techs. He did exactly what he said he would do and explained exactly what he had done. He didn’t just turn the… Read full review

Tequila informed me of my options, provided clarity, made the experience fun. I’m excited for my new installations and learning more about how these units work. As an uninformed consumer it was helpful feeling heard by a Tequila. Kudos

Josue Zavala - Did an outstanding job tested everything answered all questions explained everything Double checked everything tested All phases of the furnace install even my current AC which was not one of the things being replaced but he made sure it ran fine thank you! would highly recommend him!

Dan was awesome very knowledgeable polite listened to my concerns and questions very helpful. First class

Had a sewer line backup on a late Friday afternoon. Although I agreed to a premium after hours charge, they did not show up or call. Saturday morning I called and they apologized and sent someone out within 45 minutes who got us going!

Excellent work and professionalism. Began and finished on time. Technicians were very kind and friendly.

Great company and friendly service technicians. Very clear on any issues or potential future issues. Cleaned up any messes made. Will be using them again as needed.

Don and the crew were incredible. The install was perfection in my estimation. I am very, very happy.🙂

Great!

Another great experience with Thornton & Grooms.

They showed up on time and installed my new furnace/AC in the same day. The entire team was very communicative and professional. Nice work!

Josue was very professional and explained everything to my satisfaction. He was friendly and knowledgeable and I was comfortable knowing he was doing his best to make me a happy and satisfied customer. Everything was cleaned up when he left.

Very pleased with Joe's evaluation for replacing my HVAC system.

This is a phenomenal company. They diagnosed all my problems in a matter of one hour, gave me options to repair, and made me felt good about my decision. I highly recommend their services, and would definitely call them for the next service.

5/20: Brandon and Kyle installed a new AC unit and furnace. Job well done! Looks great! AC just in time for early heat wave. Very polite, focused, and professional. Cleaned up when they were finished. Great workmanship!! 5/18:Julio showed up to complete a 19 pt inspection on AC and furnace. He was the most… Read full review

Very friendly and knowledgeable. Great job.

Josue Zavala and his team installed a new furnace and ac system in my home. They did a fantastic job! Cleaned up well after themselves and explained everything in detail. Highly recommend

Very informative in helping us to make a decision

We are very happy with the product itself but were especially impressed by the installers. They couldn't have been more respectful, friendly, fun and informative.

Installed new furnace and thermostat

Bob and his crew came right on time. Were very knowledgeable and professional. Did a great job. Everything looks great and works wonderfully! Left the areas where they worked neat and clean. We were very happy with their work. Would recommend Thornton and Grooms to our friends

It was a great experience for me to have Tequila as my HVAC replacement specialist. She took the time to educate me on the many systems, listened to my concerns, listed options for me, and ensured I received the best care!

This company is awesome. I bought a new house in January that has since needed a full HVAC replacement, multiple water/gas shutoff repairs, and valve installs. The technicians (Mason, Luke, Mike, Tequila) are extremely professional, do top-quality work, and try to save you money where possible. I am a part of the… Read full review

I purchased a furnace and air conditioner and Brian treated me as if I was family. He explained and went over pricing, furnace efficiency and financing. I was scheduled for installation within 24 hours. Great job Brian and thanks ⭐⭐⭐⭐ Ryan and Nick installed my furnace, AC and thermostat today and did an awesome… Read full review

Mr. Parson showed up ready to work with mask and shoe covers. Got to the root of my AC amd heating issue.

Very professional and thorough. Both Jordan and Matt answered all of our questions and very very transparent about our options and what would be best for us. We would highly recommend them for HVAC assessment, repairs, and replacement. Jordan came again for an A/C check today and was wonderful! We will be requesting… Read full review

Jason did an excellent job repairing the issue. I appreciate that he took the time to explain what he was doing, and, why. I have never had a really high efficiency furnace before so some of the components and technology are different than my old one…ok… my VERY old one. Thanks so much. I appreciate your great… Read full review

It was a pleasure having Donald charge my AC, he did a great job, worked from start to finish with barely a break. Donald was very courteous, conscientious and took pride in the work he was doing.

Alex did a awesome job fixing my problem and was there with the solutions. I was pleased with his patience explaining my situation and my options. I feel satisfied and relieved I will have Aircondition house this week with this heat wave coming. Thanks again Alex have a good summer.

Thornton & Grooms sent a professional crew to do a full furnace and A/C replacement and they got it done all in one day with no hassles and no up-selling. I'm very pleased with their service and their people.

I am happy with installation

Mike is professional and personable serviceman who has serviced our furnace and air conditioning for many years. We don't hesitate to have him in our home doing work. Thank you for always being so helpful, Mike! 2/24/22 update: Dan B. came out to do the yearly check on our furnace. He was friendly, very kind and… Read full review

Khoder the Technician was very professional and honest. He knows everything there is to know with regards to HVAC. He figured out my problem very quickly and presented all the options to fix it in a honest and efficient manner. Thank you so much for you fine service. Be safe, Customer Joe.

Awesome business. Everyone was very polite and knowledgeable.... from reception, dispatch, and the technicians. Technicians that helped me out were- Tony Paterno, Patrick Somers, and Walter Stone. They were all wonderful, and worked great as a team. They replaced my water heater, and found what was leaking! Great work.

Outstanding work done by all members of the team. From the initial inspection of my furnace, to having repairs/replacements priced and ultimately having a crew come out to do the work, everyone was outstanding. They exceeded all my expectations and are a team I trust.

Anthony W arrived on time. He was professional and courteous throughout the time he was here. He quickly provided me with an estimate for the work I wanted done. I have used this company in the past to install a furnace, a/c and a water heater. That installation went smoothly, the crew was professional, and the new… Read full review

They did a good job removing the original HVAC then installing the new system. The new furnace is very quiet.

I am very happy with the service. The crew replaced two furnaces, two water heaters, and an AC unit in one day. Highly recommended!

After purchasing a house with ancient heating and cooling, we contacted Thornton & Grooms about replacing what we had. That same day, Brian, came out and gave us options and estimates. We chose our furnace and A/C with his help and with great financing options. T&G had everything installed a few days later. The… Read full review

We have had a lot of work done in our home by Thornton & Grooms over this last year since January. Every major piece of our home has been replaced by them this year alone. Every person they have sent to my home has been professional, courteous and on time. The protection plan / membership we purchased in the… Read full review

Great service

We are very pleased with Nick. He was very professional and knowledgeable. Nick did the installation of our new air conditioner and furnace. He is an asset to Thornton & Grooms company. Thank you again.

Had new HVAC system installed today by Alex and Jason. Finished in about 5 hours and I hardly knew they were here. Quiet, professional, and knowledgeable. We've got our new Lennox system and are living in comfort! Thank You T & G !!!!

They did a great job all around, from the quote to the install everyone was very professional and honest about everything. I only have one complaint throughout the process, that is at the end when the job was over, they did TOO good of a job cleaning up after themselves, now I have to clean the rest of the basement to match it.

Anthony was very thorough and knowledgable. He was very patient in explaining the new systems and how the furnace and air conditioning work together. The crew he worked with cleaned everything up and left my house the way they found it! Highly recommend him and Thornton and Grooms!

Always great service, helpful techs.

October 2021, Thornton & Grooms performed our yearly furnace maintenance and the heat exchange was cracked. It was shown to my husband and shut down on a Friday. Monday we had our new 2 stage furnace installed. Maintenance, salesperson and installers were great. I highly recommend Thornton and Grooms.

Awesome job, very satisfied. I'm very pleased with Thornton & Grooms. Will use them again.

They're very good at staying in communication with you during the quote/scheduling process. The install teem was great and had a ton of knowledge/experience, and were very patient with me while I was annoying them with lots of questions. Would recommend.

Very good job done will refer your company to someone else

We have been so pleased with this company! THe technicians have been so helpful, respectful and knowledgable! Do you know when our air went it was in the upper 90's and they came the same day! They were so booked that the Technician cold not get here until 10:30 at night BUT he showed up!

James H. And Joe C. Are, by far, best technicians I have ever seen. Extremely nice and polite, great at their job. Highly recommending this place.

Although I didn't like the news regarding my AC, Michael was thorough, explained things as he reviewed both the furnace & AC, so that when I received the news, I understood why my AC & furnace needed to be replaced, not fixed. He did an excellent job.

From estimate to installation, they were incredibly nice and made me feel comfortable throughout the entire process. Hands-down the best experience with this type of thing that I've experienced. Thank you!

We had great professional service all the way thru out multiple appointments. From the initial AC tune up on both our units , to the honest opinion that it was cheaper in the long run to get an estimation to replace the one that was 30yrs old as it had a fair few faults. Don Pocius came out reviewed what his 3… Read full review

Solid installation, and walked me through all the features of the new system at the end

The technician’s name is Julio F., who did a wonderful job explaining an HVAC laic like me his findings, through evidence and carefully went over his recommendations. He is one of the most pleasant technician experiences I have had in this home of mine in last 15yrs. Highly recommend to ask for Julio F., from my… Read full review

Really great service from start to finish. Communication was superb. Don Pocius, my salesperson was really great; answered all my questions, and was low-key, not at all pushy. I was a General Contractor for 25 years, working with dozens of sub-contractors, and Thornton and Grooms is at the top of the list. Recommended without reservation.

Bob and his team including Derek and Ryan were such a professional group of technicians that I've never experrienced better. The company sent me texts with their pictures so I'd know who to expect and when I opened the door they were smiling and ready to.go on time.with drop clothes to keep my floors and steps… Read full review

No pressure sales!! Education was provided on A/C and furnace with multiple choices based on our home. Arrived on time, wore PPE and shoe protectors without being asked. Eric was phenomenal! Install scheduled for 4 days out where other companies are 4-8 weeks.

Matt, Bob and Mark were great! Communication was great from start to finish. Very friendly and courteous and kept us updated. Took care in protecting our home. I would highly recommend this company and will use them again when needed.

From the beginning to end Bob and his team, Derrick and Ryan, were great. Very professional and got the job done great and on time. I would recommend Bob, his team and Thornton and Grooms 100%.

Great service, competitive price, Lennox Elite 96% Efficiency Furnace & Lennox Merit AC. INSTALLER where Professional, Courtesy, Informative. Pretty quiet, Surprises how quick the house get cool, even with blinds open!!!

Kyle, who came to do a plumbing inspection, listened to my concerns about my thermostat and ac unit, helped set up an appointment for technician to come out to inspect, sooner rather than later, given the issue. Extremely helpful. Always very polite, professional and willing to explain everything.

Bob and all of the gentlemen on the job were Polite, Professional and obviously quite knowledgeable regarding the very large task at hand. They replaced our AC, furnace and thermostat…the finished job was definitely done by masters of their craft. At the completion of the job all systems were reviewed and all of my… Read full review

The team showed up on time, Told me the process in how they were going to remove and install the new AC condenser and heating system. Protected the floors and walls within the areas of the house that they were working or passing through. At the end of the installation they went through how everything worked… Read full review

Employees were friendly and showed up on time. Answered all my questions. They both did a good job.

Amazing Service I will give him more than 6 stars

Joe and his team were terrific. They were professional, knowledgeable and friendly. More importantly, Joe stayed late until the night when a gas leak was detected. He and team worked to try to locate the problem but when unable to find, committed to stay until gas company was able to get here to do their own… Read full review

Bob and his team arrived ready to go and installed my new complete HVAC System. They cleaned up after themselves and left the area clean. I was able to get all my questions answered before they left.

Zeke W was exceptional in all respects. He not only solved the issues we had, but gave a lot of good advice on others. Very professional, efficient, and friendly. Thanks so much. Cheri & Phil Nicolai.

Jeff was very professional and very knowledgeable. He explained everything to me thoroughly. Was very pleasant also.

Charles came out to give an estimate on a split air conditioning unit for a specific room in our house and he was just great. He was extremely friendly and was thorough in going through the choices and various costs. He provided an estimate faster than expected, and even took time before leaving on holiday to talk… Read full review

We reached out to Thornton & Grooms originally for maintenance services, which were very thorough. We knew our system had issues as it was original to home and going close to 30 years old. We met with Chip as we were interested in a new system to replace the old. Chip was another great experience. We did… Read full review

Went above and beyond to examine any plumbing questions I had which helped us formulate a better overall plan, was the most friendly and helpful!

Jim was awesome! He was thorough and understood the nuances of being a home owner. He gave us helpful tips and great information to help us decide what's the best ac and heading systems to purchase

Did a great job. Very pleased with them.

I really like this company. Joe, Stephen, and Donald did a great job installing my new furnace and A/C. They were great at explaining everything on my new furnace after completion and cleaned up area as well. So far so good and happy with the service. Thank you.

Everyone we've worked with from here has been stellar. Helpful to new homeowners and super nice.

Don Pocius was a great sales rep to work with. He was quick to get back with me and answered my questions if he couldn’t he would get back to me. The installation team (Ryan Hannon, Nick Garrett, and Bob Gilboe) were great to work with for my new AC and furnace. If I had a question or a concern, they would… Read full review

Andre was early for the appointment! Very professional, very knowledgeable about the products/services he was offering. Thornton & Grooms will be doing the complete heat/Air unit this next week.

Kevin and his team were very professional clean quiet will do more business with them

Super fast Furnace install! Did a great job, wore PPE, cleaned up after themselves!

The team did an Awesome job replacing both of our old 1986 furnaces in one day. They protected our floors and cleaned up everything when they were completed! T & G is our go to company, they never let us down!!!