Thornton & Grooms

They did a Wonderful job. Very knowledgeable. Answered all my questions. Very professional from start to finish. Showed up promptly. Highly recommend.

Very professional and listened to our needs.

Very professional and enlightening ❗️

Outstanding service and would call them first if anything is broken down for the services they provide.

Craig was great! He went into very clear information about what was going on with the main sewer line. Also some ideas on what was of the going on with it and possible fixes. This me second time dealing with Thornton & Grooms. Great service with out any high pressure.

Alex and his team are top notch. Even though they encountered several unforeseen problems they garnered additional experts and worked through them until they were solved. Their access to expertise and willingness to get the worked completed is why we use T&G

Very easy to work with, thorough, pretty quick for the job. I would definitely recommend!

Alexender was gre6

Just a great job as usual from thorton. All three were just so nice.

Did a great job and explained everything I needed to know, with notes on supplies left on unit

T&G did a good job as always. They can be trusted.

Installation crew were excellent Well above and beyond 10 + On time, professional and caring A wonderful service Kevin is a very hard worker Provides exceptional service

Outstanding work from Joseph Czank, David Majeska, Seth Keefer, Sael Olivares, and Raymond Thompkins (Heating & Cooling and Electrical Install teams). They completely removed our 21-year-old HVAC system, installed a new single-stage Lennox setup, rerouted electrical to a new location, and added an electrical panel… Read full review

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This… Read full review

⭐⭐⭐⭐⭐ I’ve been using Thornton & Grooms for years, and I’ve always had a great experience. Mason was especially helpful—he was extremely knowledgeable, professional, and took the time to explain everything clearly. You can tell he really knows what he’s doing and genuinely cares about doing a great job. I highly… Read full review

In a word, awesome. I absolutely would recommend these guys. Total professionals. Our old AC and furnace had been acting up. Sparing everyone the details, we were experiencing problems every year with the old units. The AC unit was leaking water in the basement late in the day. I called, left a message with the AI… Read full review

We have been a customer with Thornton & Grooms for several years. Brandon and team were very professional and knowledgeable. He answered any of our questions and explained how our new furnace and air conditioner worked. I would highly recommend him!

Another great AC service check up by Maggie from T&G. Very professional process. Maggie kept me in the loop of what she was doing and her results. Very good communication skills. Detailed analysis. Excellent technician. Thank you Maggie.

Nick from Thornton &Grooms came over to do the yearly maintenance on my A/C. He was very thorough, professional, and easy to work with. He explained all of the mechanics that he would be checking and explained them to me. He took the time to explain how the UV lights worked inside the unit and showed me how to… Read full review

Tequila is very knowledgeable with the Lennox line of home comfort systems and am looking forward to the installation and everyday use of our new system

Brandon and his team were great. Professional, respectful of my home, patient explaining the new thermostat operation. Answered all my questions. Assuming this is a good system considering the price, I would recommend them.

Over the years, since 2018 , we have had Thornton & Grooms install and service a number of items in our home. We appreciate the cordial, professional manner shown by each of the T&G people.

Best, quickest and neatest replacement of complete HVAC system! Very knowledgeable and courteous- highly recommend

I thoroughly enjoyed my experience with Joshua. He exemplified professionalism, expertise, and authenticity. He demonstrated a high level of knowledge about the AC unit and provided detailed explanations of its removal and installation.

Every part of the process so far has been timely professional and priced reasonably. Our sewer drains from the house we clogged and not even water could penetrate and flow through our drains. We called late in the afternoon and due to flooding of the basement they promised a technician would be to our house that… Read full review

Kyle came out to test my new furnace. He was prompt and very professional. Very happy with the work he did.

Chris provided a thorough analysis of our HVAC system. He provided multiple options, with pricing, and financing. We really appreciated his friendliness and service.

Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit… Read full review

Excellent service from Jeremy and Seth. They did a full day install of a furnace, humidifier, and ac unit. This was a big job and I never heard them all day aside from occasional screw drivers. They were polite and professional.

Very Knowledgeable and Friendly!

I have a T&G service contract and when Medhie came out (on Tuesday) he discovered water issues and holes in both of my Lennox units. The repair costs were going tk be substantial so I asked for a sales guy to come out and Brian come out the following day (Wednesday) and we talked thru the options. He helped me… Read full review

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Megan has helped us with an issue in the past. Megan is kind and considerate. Excellent customer service. Knowledgeable, explained finding and provided information/details regarding solutions. Thank you Megan!

Kevin and Matt were Very personal and professional.

I truly had a great experience with Team Josue and Jonathan. They were very professional and thorough. I felt so sorry for them because they had to install this large equipment on a second floor condo. (Their poor backs). Anyway, they did a magnificent job and cleaned up afterwards. I really give them 10 stars. Thank you!!!

The service I received was outstanding along with the care of my property and keeping the service areas clean

As usual, excellent all day work replacing both furnace and air conditioning units.

Great job

T&G's quote was very competitive and there install date was very timely too. Curt were very professional, on time, clean and respectful. They did an outstanding job of installing a second water meter.

June 2026 - I have another great review for Thornton and Grooms. Jeron Greene came to check out our AC unit, and addressed other minor concerns we had. He was very friendly, professional, personable and took time to explain anything we asked. We've had T&G out at least 5 times now and each time the technicians and… Read full review

Nick , removed and reinstalled a toilet for us due to our flooring getting replaced. He also disconnected and reconnected our water line to our icemaker. He corrected the venting from our hot water heater. Nick also made sure our connection was to code. Nick was very thorough and knowledgeable. He had a great… Read full review

Eric was exceptional:Gave a true estimate of HVAC Explained options so I could understand Used his own system as a basis for recommendations Suggestions were based on area of house not on me too product Thoroughly enjoyed being with him; professional, aware of my concerns, discussed with me as he would a friend He… Read full review

We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.

Hired Thornton & Grooms for the purchase and installation of a brand new furnace and air conditioning unit. We got several quotes from many companies. Thornton & Grooms biggest selling point was that these things are all about the installation being done properly. People need to hire a solid company like theirs… Read full review

Friendly and professional workers

The new equipment was installed without issue and actually quicker than expected. The tech took time to explain the work before during and after the installation was complete

Dan was my tech and I found him to be trustworthy and honest in his assessment of our cooling system diagnosis.

John & Deon did a great job replacing our furnace! They were both friendly, knowledgeable, & very thorough. We’ll definitely continue to do business with Thornton & Grooms!

Thank you, Thornton and Grooms!!! Tequila was the best! She was very thorough, knowledgeable, nice, and personable! Great overall experience!!

Anthony was on time and did a great job of explaining everything. Completed the install efficiently. He was great

The HVAC Technician, Dan Little, was informative, thorough and a good guy. A pleasure to have in our home. He explained what he was doing and and reasons why things looked either good or possible troubling.

I worked mostly with Dionne Kennedy. She is the absolute best. She answered every question I had and I had a lot of of them. She made the process of purchasing two furnaces and two air conditioners very easy and smooth. I must admit, she is the main reason that I used Thornton and Grooms. I would highly recommend… Read full review

Thornton & Grooms representative Chip Stone provided estimates to replace our HVAC systems. Chip was very knowledgeable, informative and clear in his presentation. It was a pleasure to work with him. His estimate was the second best out of 5 that we got.

Brian did a great job on my new furnace quote. He explained all of the options and financing details very throughly.

Excellent customer service and professional installation

They provide excellent quality service and explained everything that was done. And we're done by the quoted time.

From the sales team to the installation team. The entire process was done with professionalism and respect.

Anthony was Amazing as an installer for our Furnace, Air cleaner, and Humidifier along with all the ductwork involved. He’s very knowledgeable, Efficient, and his experience shows in his work. We would not hesitate in referring him to anyone who needs the work done.

Thornton & Groom's Brian Marshall came to our home to to inform us of our choices of Hvac systems. There was absolutely no pressure just information for which we greatly appreciated. Brian was very informative and easy going and we thoroughly enjoyed working with him.

2/24/26 - Dan’s work for annual HVAC inspection was very thorough, helpful and insightful. Addressed a faulty gas valve and water inlet to hopefully improve efficiency and experience in our home. 8/19/25 - Very happy with Mason’s service visit today. Explained a variety of options and answered questions about long… Read full review

Very professional explained everything very well I would recommend this company to anybody

Trustworthy company. We’ve interacted with many of their staff over the years & they have all been kind & very competent.

Very friendly, informative, and professional! He explained my choices extremely thoroughly! I felt very confident😃

Ryan Thomas provided an excellent service, they were fast with problem solving and offered different solutions for us to decide the best cost. Very happy with their service and attitude! Thank you!

Mason Smith came out to give me a quote on a new boiler. He kept it 100% with me. He showed me the problem and best money saving way to resolve it. Prompt and professional.

In a word, Tequila was AMAZING!! Very informative and made sure I understood my options. She was as professional as they come. She was very thorough and transparent regarding needs, costs, and not once did she make me feel pressured. I would recommend T&G and Tequila, specifically, everytime. Brian was equally… Read full review

Thorton and Groom was a pleasure to work with from the quote thru the installation. Replacement was expensive but multiple quotes were comparative I am glad I went with them

Quick response for water heater inspection

DAVID provided very good service.

Awesome team that came to our rescue when our furnace died!! Mike, Brian, Jack, Jesse and David were informative and helpful during the whole process!!! Would highly recommend Thornton & Grooms for any maintenance and/or installation. Thanks to ALL of you!

The team did a good job but the pricing of this company is absolutely ridiculous. They started at $7800 for a furnace install which was nearly $3000 too high. They immediately dropped the price to $6400 when I mentioned this. We needed a new furnace asap as we live in Michigan and it’s January (very cold). I would… Read full review

I would 100% recommend Thornton & Grooms for your HVAC installation. From making the appointment to the install of my furnace and A/C unit was 5 star service. I had my installation done in November 2025. It started out that I caught the furnace inspection deal so I can get my furnace checked out. Stephen C. came… Read full review

Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks… Read full review

Excellent service from Zeke, Will and Walter. Our questions were answered and thoughtful solutions to our concerns were provided. The pros and cons of the different options were explained, and after choosing the option we preferred, the necessary work was carried out efficiently. Excellent service from Tom (on a… Read full review

The Thornton & Grooms team of 3 install technicians came to our house on time and worked very hard to tear out both our furnace and A/C and install new furnace and A/C. This included a new chimney liner. The work was done in one day. We're very happy with the work done by the T&G team today.

Thornton & Grooms fully installed a new boiler during the holiday season for me. They were very prompt in all areas of their services. Texting updates on when a technician would be out to your residence including their picture and bio is very helpful. Every individual I interacted with was pleasant and answered all… Read full review

Written in approximately 2017 --- I am thrilled with my experience with Thornton and Grooms...all 20+ times they've been out over the years. They absolutely have a knack for hiring the perfect service technicians. Bill Richards is our go-to guy for plumbing and Will Walker for HVAC. We've had others come out, and… Read full review

Jason is an outstanding lead technician. His work was clean, thorough, and precise. He did an excellent job describing the layout and features of my new furnace.

Dan was very thorough, friendly, and professional. Highly recommend.

Chip was very nice, personable, knowledgeable, and supportive. Being told you need a new furnace three days before thanksgiving at the tune of $9000 was not ideal but Chip helped us through all our options and made us feel comfortable with our decisions. Very satisfied.

Anthony, John and Raymond did a great job. They were courteous and very thorough. They explained everything to me clearly and spent extra time answering my questions. Noticed after they left that my dining room chair was moved to access the thermostat and had dirt on it.. not a big deal, but then I found nicks in… Read full review

Great guys and great service start to finish

I was simply amazed at Thornton & Grooms professionalism, knowledge and integrity on all the changes I needed. Shout out to Tequila W. Who not only took her time but walked me through everything with keeping my budget intact. Anything HVAC make sure you ask for her. I will be using their services forever.

I would like to acknowledge the fantastic work John Torres did to install a residential furnace in a small and challenging space. John worked well into the early evening to get the job done right. I appreciate his demeanor and professionalism. He's a great T&G ambassador.

Just had a new furnace and air conditioner installed. The T&G team did a fantastic job. Our job was a bit more complicated than they first anticipated and didn’t rush the process to do it right. They were at my home for about 11 hours! We had this job quoted by 4 different recommended companies from the Lennox… Read full review

Christian was very professional and knowledgeable He explained everything in detail. Helpful and friendly

Mike & Andrea came out & really did a thorough job of inspection & pricing of replacing vs a new furnace! We chose to get a new furnace!

T&G has done work for us over the last 9 years, and every experience has been totally professional with fantastic employees, super easy to work with, answering every question with completeness, doing the job right, and standing behind their work. Today’s work involved a yearly check of out furnaces. Adam did a very… Read full review

Excellent service, craftsmanship and quality on a full home boiler replacement. It was a pleasure to have Daryn and Josh working in our home, thanks again!

I have had a troupe of T&G staff in and out of my house this week! All very polite, efficient and informative. Joseph Czank confirmed not only did my furnace need replacing but that it was DANGEROUS to operate. Brian Marshall was able to come within a couple of hours and very thoroughly go over options, pricing and… Read full review

Steve is an excellent technician. Please to work with.

Very knowledgeable, professional and courteous!

Jason and his team did a great job!

Kevin and the team that came were excellent. They were professional, polite, careful and knowledgeable. They used care in all areas outside and inside my home. They answered questions and gave good explanations as well as a thorough review of new equipment. My one complaint is the way you have set up customers… Read full review

Excellent service - on time - professional and reliable

Always knowledgeable, professional, patient, and kind. Every person I’ve had come to my house from T&G has been wonderful. The whole company culture puts customers first.

The employees at this company have been the friendliest and most responsive service providers I have ever dealt with. They installed a new furnace and AC unit for us. We met with the sales person on Monday, and they had a team out here on Tuesday. They have responded to any concerns we have had within 24 hours or… Read full review

Jerimie came to install a new furnace and AC unit. He was on time, friendly, and informative. Got the job done earlier than estimated. Great experience.

Very friendly and provided possible solutions and estimates upfront. Appreciate the honesty as it is one of the most critical aspects selecting plumbers.

Jacob Napier, and Kevin Cole and crew did a timely and professional job. Very polite and thorough!

Eric was very knowledgeable and walked us through multiple options, including rebates, etc. he showed up on time with a great attitude and was very kind to our dogs as well. Would definitely recommend him and T&G to others.

All 3 gentlemen arrived on time and worked so hard. Very happy with the service

air conditioner coils in the furnace are rusting. Signed up for the service plan will save 10% on new air.

Quick and accurate quote from knowledgable employee, appointment moved up and worked performed quickly, quietly and cleanly.

Having done some heating and cooling part time after I retired with a reputable contractor I know you don’t mess around with who you hire. We had 2 other estimates $2k-$3k cheaper than your price and fortunately I know what going cheap can get a homeowner. I needed no convincing to go with your company. Brian made… Read full review

Eric’s review of project options was thorough, well informed and very detailed. He provided several options based on our discussions to allow us to weigh budget options. He gathered sufficient detail to allow the project install team to perform their work with all materials needed for the project on their truck as… Read full review

⭐️⭐️⭐️⭐️⭐️ Absolutely Fantastic Experience! I had Zack come out to give me quotes for some electrical work, and I couldn’t be happier with the experience. From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He took the time to listen to what I needed, explained everything… Read full review

Mike is a good guy, experienced and knowledgeable.

I've been using them for several years and I've always been very happy with the services. The techs are very knowledgeable and fully explain anything I want to know. Sales is very easy and helpful to work with without being pushy. All their staff is very nice and quick to respond. They are a little more in cost than… Read full review

Great service! Nice fellas!

John T., Jose A., and Ned S. did a phenomenal job installing our entirely new HVAC system and were efficient, orderly, friendly, and thorough! The new system looks amazing, works great immediately after the installation, and will save us money (especially with Thornton's long warranty). I highly recommend Thornton… Read full review

Daniel was very professional and communicated all furnace and a/c purchase options. He communicated in a simple easy to understand manner. Daniel addresses all my questions satisfactorily. Awesome service.

Furnace maintenance changed tubing sealed heat vent

Answered questions by phone

Terrific service and installation. Couldn’t ask for a better experience.

Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job… Read full review

A big thanks to Thornton & Grooms for the excellent work performed at my house on the air handler and heat pump. Every one involved from Dionne in sales to management and to all the service technicians who went above and beyond to get the job done. Thank you Joshua Barnes, James Hochstetler, Jason Hernandez and… Read full review

Alex came in and did a great job he was polite and knowledgeable and was able to answer all of our questions and fix our problem thank you Alex

Daniel J. gets five-plus stars from The Griffin Family for today's winter service visit! Very thorough, clean, well-explained, and educating was Daniel.

Kyle was A terrific source in repairing our issues. He is thorough and knowledgeable about the issues weird. I would highly recommend Thornton & Grooms for any HVAC issues you may have.

Codee and Zack done a excellent job. They cleaned up after themselves and everything really good. Great job, guys.

The team came out and were friendly and clean. They made sure we understood everything and took their time showing the system and answering all our questions.

Darin was great. I feel like I learned something and the issue was resolved as much as it could be. Worked with Charles as well and he was very helpful. He laid out our options in a zero pressure kind of way. I was impressed with him. Anthony installed a new furnace and I am very happy with it. Ryan moved my A/C… Read full review

Very professional and knowledgeable. Right on time for the appointment and after determining a new replacement A/C system is required an appointment was set for the next day.

Great Company, Great Service. Highly recommend this company for all your heating, cooling and plumbing needs

It's the best company in the business. If you want your repair to be done the first time and done right, there is no other company to deal with except Thornton and Grooms. Your welcome.

They recommended adding an electric device to boost startup to make A/C unit last longer. I did have them add the device. I was not pressured, though. They are very responsive. Once, they had to come in the middle of the night when I had no heat. I always have them out twice a year.

Trevor did a great job to finally get us a working toilet. He was professional, friendly and efficient. He was very concerned that we be happy with our service. We would like Trevor to be our plumber on future calls!

Pleasant, professional, efficient and helpful.

Not the first time I’ve used Thornton & Grooms - great experience as usual. Explains everything in detail and I don't have to worry about the job being done right. Appreciate this company and their tech's.

We've used Thornton & Grooms to install our Boiler, baseboard heating, and AC, and to to replumbed our water pipes, over the past 25 years. Their technicians are always professional and explain the repairs to be made, and the costs, to our satisfaction. They call the day before and the day of to let you know when… Read full review

Tom Heisner is very professional and sincere. Provided honest opinion.

Jonathon W. was excellent. Arrived on time and was polite, professional, and thorough. He took his time, explained everything, and was what I thought be a perfectionist. He was actually a joy to have in our home. I would ask for and welcome him again. He is a true asset and representative to Thorton & Grooms.

Professional and friendly service!

I’ve been a customer of Thornton & Grooms for many years. I have always found their work to be excellent. Today’s visit was to check out the A/C. As usual the job was completed and as usual I am completely satisfied with the service. Everything checked out OK. I continue to be a very Satisfied Customer!

Tequila was very professional with her presentation of what needed to be done to our furnace and air conditioner system. She answered all technical questions and financing options in detail. She helped make our decision to go forward very easy! We would HIGHLY recommend her services to anyone requiring heating/cooling assistance

Marquis was very knowledgeable, personable and informative.

Yes, Joe and the Thornton & Grooms team did an excellent job. Thanks so much for job well done.

Professional, fun and knowledgeable. I was impressed by my technical person.

Was very happy with the inspection. Tech was on time and thorough with the inspection.

My wife and I joined the Home Care Club when we had a new furnace/ac unit installed. Since then, we have taken advantage of the free services that come with the membership. During an annual flush of our water heater, I watched as the plumber, Trevor Nabozny, turned the control valve to the off position. The… Read full review

Jordan did an excellent job. Very nice gentleman. John Cotant

Josue was very pleasant & knowledgeable. His crew worked efficiently until the installation was complete. I am very satisfied. 😃.

Waiting for installation. The comfort system specialist Eric was super polite, knowledgeable and professional. Brandon and the crew worked diligently all day finishing the project on time as promised. The entire comfort system is looking great and fits well in the old spot. The electric team came over to update the… Read full review

Great job. Did everything including cleaned after himself. Fast, efficient, friendly,knowledgeable and professional. Very happy Mike gave me several options on what we could do. We can plan accordingly

Dan Beckett did a great job inspecting my furnace snd AC.

What an excellent experience, Joe and Hannah were on point and hit the ground running . Knowledgeable, polite , respectful to the property. Not only does the installation look great it runs as good as advertised. Thank you for sending Joe and his team to do our installation today it was a pleasure.

Kaleb did a great job on our furnace tune up. Explained in detail the questions regarding cleaning. He was very professional and friendly.

Very prompt and professional. All the associates are super knowledgeable. No dramas or upselling. A good company to rely on for all your plumbing and HVAC needs.

Very professional and explained things to my understanding. This is the only company I use for these services.

Very knowledgeable!

Brian was an informative person. Answered our questions and we all had a pleasurable appointment. In addition to Brian, we were very impressed at how well all the workers knew exactly what their jobs were and everyone worked together to quickly get the job done. Because of that everything was quickly done and… Read full review

Dave and his team did a great job installing a new furnace. They were thorough and communicative and gave a full walk through of the work once complete to ensure we understood the new system. Highly recommend.

He was professional, respectful, and responsive.

Very professional. Explained everything in detail!

Excellent service. He had some difficulties but didn’t leave until it was fixed.

Presentation was informative. We are not in need of this service at this time.

They’re great but a little pricey. However, you can be sure everything is done right for the price.

I can’t complain about the technicians. They are always knowledgeable and professional. However, the way the business is run is pathetic. It is ALWAYS an issue for them to keep an appointment time. They NEVER honor or respect your time with regards to an arrangement you made well in advance. It is either “missed”… Read full review

We have an annual inspection/maintenance plan with Thorton&Grooms that covers plumbing, heating, cooling, and water. All of the staff members have been knowledgeable and professional. We would recommend them.