How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for heating system maintenance
Clear ✕All 773 Google reviews tagged “Heating system maintenance” · showing 20
The technician did a great job of explaining every aspect of the inspection and was very friendly and knowledgeable of his craft.
Jesse Cline did a fabulous job installing a new toilet. He was efficient and knowledgable and did the work in very little time. It was a pleasure to interact with him. He answered all our questions. Great Job which is consistent with all work we have had T&G do for us.
On time,and professional. Informed me every step. Clean And efficient
Thank you for assessing my furnace. It needs replacement, and I am looking forward to the installation by Thornton & Grooms. Winter will be comfortable here rather than a problem. Thanks again!
Very competent. Prompt. Personable. Educated me about my furnace and its working parts. The interior pictures helped a lot. He left me with options for repairs.
Ben did a great job , as we have come to expect from Thornton & Grooms. Ben flushed and descaled our tankless water heater and while that process ran, Ben installed a replacement toilet in our master bathroom. Ben explained everything that he was going to do and then went over the completed jobs when he was…
David R., arrived and was pleasant told me exactly what he was going to check and if I had any questions please feel free to ask. David was wonderful to work with. I know that when I call for a service the person or crew that show up will be very professional. I would highly recommend. Thornton & Grooms, is who I…
Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…
David R. provided excellent customer service. He did a great job servicing my furnace by changing 2 UV bulbs and cleaning the blower. I would request for him to return for future work.
Kyle did an excellent job with my condo yearly furnace inspection. He kept me informed throughout the entire process. Was very professional and friendly.
The Technician, Gabe was very professional and thorough in explaining the problem and process to fix it.
Excellent and quick insulation of our whole home surge protection device. Ian was professional and showed us what he was going to do and when he was done what he did
5 star!
Alex was prompt, efficient, knowledgeable and explained everything he was doing.
Technician did a thorough inspection of the furnace and explained what he checked and what might need attention in the future.
Great service, knowledgeable and explained everything well. Stephen was very personable and covered all the work he did with explanations. Very efficient and thorough. He went above and beyond. Look forward to our next maintenance service. Appreciate the dedication in doing a great job.
Good job. Good price. Efficient
When you choose Thornton and Grooms, you can be confident that the job will be done right. Their team is always polite and skilled. I only call them for heating, cooling, and plumbing needs. They may not be the cheapest option, and their prices are often higher, but you can trust them to stand by their work. You…
David was very professional and patient with me - showing me what to check with the heating system. Thank you.
Nick was thorough, clear, knowledgeable, and gave us all the options without pressure. Very courteous, and did a great job. We do not hesitate to recommend!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
