Experts Reviews · Company report
Thornton & Grooms logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Thornton & Grooms

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thornton & Grooms is better than 86% of garbage disposal repair.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thornton & Grooms is better than 81% of garbage disposal repair.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thornton & Grooms is better than 86% of garbage disposal repair.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thornton & Grooms is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thornton & Grooms is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thornton & Grooms is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Thornton & Grooms for 8 kinds of job.

Thornton & Grooms for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.773
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$19–$161
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 773 Google reviews tagged “Heating system maintenance” · showing 40

Ronald3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

The technician did a great job of explaining every aspect of the inspection and was very friendly and knowledgeable of his craft.

HVAC system maintenanceHeating system maintenance
MichaelLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Jesse Cline did a fabulous job installing a new toilet. He was efficient and knowledgable and did the work in very little time. It was a pleasure to interact with him. He answered all our questions. Great Job which is consistent with all work we have had T&G do for us.

Paid $1–200Great priceToilet repairHeating system maintenance
RayLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

On time,and professional. Informed me every step. Clean And efficient

Paid $1,000+Great priceA/C system maintenanceHVAC duct & vent installationInstall AC
EllenLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Thank you for assessing my furnace. It needs replacement, and I am looking forward to the installation by Thornton & Grooms. Winter will be comfortable here rather than a problem. Thanks again!

Great priceHeating system maintenance
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Very competent. Prompt. Personable. Educated me about my furnace and its working parts. The interior pictures helped a lot. He left me with options for repairs.

Paid $1–200Reasonable priceHVAC system maintenanceHeating system maintenance
CurtisLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Ben did a great job , as we have come to expect from Thornton & Grooms. Ben flushed and descaled our tankless water heater and while that process ran, Ben installed a replacement toilet in our master bathroom. Ben explained everything that he was going to do and then went over the completed jobs when he was…

Toilet repairWater heater installationA/C system maintenance+ Responsiveness+ Punctuality+ Quality
NadineLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

David R., arrived and was pleasant told me exactly what he was going to check and if I had any questions please feel free to ask. David was wonderful to work with. I know that when I call for a service the person or crew that show up will be very professional. I would highly recommend. Thornton & Grooms, is who I…

Paid $1–100Reasonable priceHeating system maintenance+ Quality+ Value
Barbara12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceDrain cleaning+ Responsiveness+ Punctuality+ Quality
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

David R. provided excellent customer service. He did a great job servicing my furnace by changing 2 UV bulbs and cleaning the blower. I would request for him to return for future work.

Paid $1,000–1,200Reasonable priceHeating system maintenance
Ann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Kyle did an excellent job with my condo yearly furnace inspection. He kept me informed throughout the entire process. Was very professional and friendly.

Paid $1–100Reasonable priceHeating system maintenance
RenitaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

The Technician, Gabe was very professional and thorough in explaining the problem and process to fix it.

Paid $2,000+Not surePlumbing leak detectionFaucet repair
RichardLocal Guide · 253 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent and quick insulation of our whole home surge protection device. Ian was professional and showed us what he was going to do and when he was done what he did

Reasonable priceHeating system maintenance
Peri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

5 star!

Heating system maintenance
Molly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Alex was prompt, efficient, knowledgeable and explained everything he was doing.

Paid $1–200Reasonable priceA/C system maintenanceService not listed
Alan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Technician did a thorough inspection of the furnace and explained what he checked and what might need attention in the future.

Paid $1–200Reasonable priceHeating system maintenance
Mark11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great service, knowledgeable and explained everything well. Stephen was very personable and covered all the work he did with explanations. Very efficient and thorough. He went above and beyond. Look forward to our next maintenance service. Appreciate the dedication in doing a great job.

Paid $1–200Great priceHeating system maintenanceService not listed+ Responsiveness+ Quality+ Professionalism
Frank10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Good job. Good price. Efficient

Heating system maintenance
DLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

When you choose Thornton and Grooms, you can be confident that the job will be done right. Their team is always polite and skilled. I only call them for heating, cooling, and plumbing needs. They may not be the cheapest option, and their prices are often higher, but you can trust them to stand by their work. You…

Paid $2,000+HVAC system repairHVAC system maintenanceA/C system maintenance
Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

David was very professional and patient with me - showing me what to check with the heating system. Thank you.

Paid $1–200Reasonable priceHeating system maintenance
Tarek8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Nick was thorough, clear, knowledgeable, and gave us all the options without pressure. Very courteous, and did a great job. We do not hesitate to recommend!

Paid $1–100Reasonable priceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Leah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Thank you, Donte!

Paid $1–200Great priceHeating system maintenance
Gail4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Furnace inspection

Paid $600–800Not sureHeating system maintenance+ Responsiveness+ Quality+ Professionalism
CarolynLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Thorton & Grooms HVAC tech, Dan Jurkiewicz, provided excellent service today w/ our yearly furnace inspection. Always a pleasure to have the professionals at T&G at our home as they are all so knowledgeable, respectful and professional. Thank you T&G!

HVAC system maintenanceHeating system maintenance
Kristine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This…

Paid $400–600Reasonable priceToilet repairGarbage disposal installationHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We had a great visit from Paul who went above and beyond! Fixed our plumbing issue with no problem!

Paid $1,000+Reasonable priceWater heater installationA/C system maintenanceHeating system repair
Bill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Was terrific. Extremely knowledgeable, kind, and informative. Took care to walk me through and explain what I didn’t know . I felt like I got the care he would give to his Grandmother.

Heating system maintenance+ Value
Anthony7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Air conditioning & furnace inspection

A/C system maintenanceHeating system maintenance
Barbara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Plumbing inspection

Reasonable priceToilet repairToilet installationHeating system maintenance
GopalanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Nate is wonderful to work with and is willing to go above and beyond to look at other potential issues and offer solid recommendations. He is compassionate and supportive. He is an asset for the team.

Reasonable priceHVAC system maintenanceSump pump repair+ Responsiveness+ Punctuality+ Professionalism
JDLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Daniel was extremely professional and diligent in solving our HVAC issue. Daniel’s efforts solidified in that I made the right choice in purchasing my HVAC system from Thornton and Groom. After install service to me is key and I always can rely on that with T &G. Thank you Daniel!

Paid $200–400Reasonable priceHVAC system maintenanceHeating system maintenance
Tesia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brian was lovely to work with. He kindly provided a thorough inspection followed by a detailed explanation of any issues he noticed. We appreciate Thornton & Grooms service. We have used them a number of times now and will continue to do so. Thank you!

Paid $1–200Great priceHeating system maintenance
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional with attention to details. Awesome

Paid $1–100Reasonable priceHeating system maintenance
jan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Over the years, since 2018 , we have had Thornton & Grooms install and service a number of items in our home. We appreciate the cordial, professional manner shown by each of the T&G people.

Reasonable priceHeating system maintenanceHVAC system maintenanceInstall AC
Kit2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

David Rudd is a very informative person that fixed and did all the maintenance work required that was recommended for the job. He also mentioned another item to keep a close look at that we will have to be taken care of in the near future. We will recommend T - G to all our friends and neighbors. "GREAT JOB" 👍

Paid $200–400Reasonable priceHeating system maintenance
Margaret11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Technician was very Helpful and courteous. Explained problem and solutions. Very professional!

Paid $100–200Reasonable priceA/C system maintenanceHeating system maintenance
MollyLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Thorton and Grooms sent out their best man, Darian Byrd, to look at our boiler and radiators, to make sure they are working properly. He was extremely knowledgeable and gave us great service!

Not sureHeating system maintenance
Carrie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional. Explained everything. Really nice.

Paid $1–100Great priceHeating system maintenanceService not listed
SueLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

TJ was here to perform an AC system check and did a thorough job. He walked me through a couple of things I can do myself to optimize system performance. He was courteous and friendly as I’ve come to expect from T and G Techs.

Heating system maintenance
Donald4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★

TJ was thorugh in his inspection of the A/C system. Answered questions I had about the system.

Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system maintenance+ Quality+ Professionalism
Fred5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Dakota was exceptional, very professional, very informative and thorough. But above and beyond all that, a very nice person. Thank you Dakota we will be requesting your services again.

Paid $600–800Not sureHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Show more heating system maintenance reviews (733 more) →

Price

$227-33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 55%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning1484$39–$295
HVAC system maintenance975$19–$176
Plumbing pipe repair815$248–$1.2k
A/C system maintenance801$39–$383
Heating system maintenance763$19–$161
Plumbing leak detection563$54–$520
Toilet repair471$166–$480
Water heater installation449$1.2k–$2.4k

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