How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
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Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for heating system maintenance
Clear ✕All 773 Google reviews tagged “Heating system maintenance” · showing 500
The technician did a great job of explaining every aspect of the inspection and was very friendly and knowledgeable of his craft.
Jesse Cline did a fabulous job installing a new toilet. He was efficient and knowledgable and did the work in very little time. It was a pleasure to interact with him. He answered all our questions. Great Job which is consistent with all work we have had T&G do for us.
On time,and professional. Informed me every step. Clean And efficient
Thank you for assessing my furnace. It needs replacement, and I am looking forward to the installation by Thornton & Grooms. Winter will be comfortable here rather than a problem. Thanks again!
Very competent. Prompt. Personable. Educated me about my furnace and its working parts. The interior pictures helped a lot. He left me with options for repairs.
Ben did a great job , as we have come to expect from Thornton & Grooms. Ben flushed and descaled our tankless water heater and while that process ran, Ben installed a replacement toilet in our master bathroom. Ben explained everything that he was going to do and then went over the completed jobs when he was…
David R., arrived and was pleasant told me exactly what he was going to check and if I had any questions please feel free to ask. David was wonderful to work with. I know that when I call for a service the person or crew that show up will be very professional. I would highly recommend. Thornton & Grooms, is who I…
Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…
David R. provided excellent customer service. He did a great job servicing my furnace by changing 2 UV bulbs and cleaning the blower. I would request for him to return for future work.
Kyle did an excellent job with my condo yearly furnace inspection. He kept me informed throughout the entire process. Was very professional and friendly.
The Technician, Gabe was very professional and thorough in explaining the problem and process to fix it.
Excellent and quick insulation of our whole home surge protection device. Ian was professional and showed us what he was going to do and when he was done what he did
5 star!
Alex was prompt, efficient, knowledgeable and explained everything he was doing.
Technician did a thorough inspection of the furnace and explained what he checked and what might need attention in the future.
Great service, knowledgeable and explained everything well. Stephen was very personable and covered all the work he did with explanations. Very efficient and thorough. He went above and beyond. Look forward to our next maintenance service. Appreciate the dedication in doing a great job.
Good job. Good price. Efficient
When you choose Thornton and Grooms, you can be confident that the job will be done right. Their team is always polite and skilled. I only call them for heating, cooling, and plumbing needs. They may not be the cheapest option, and their prices are often higher, but you can trust them to stand by their work. You…
David was very professional and patient with me - showing me what to check with the heating system. Thank you.
Nick was thorough, clear, knowledgeable, and gave us all the options without pressure. Very courteous, and did a great job. We do not hesitate to recommend!
Thank you, Donte!
Furnace inspection
Thorton & Grooms HVAC tech, Dan Jurkiewicz, provided excellent service today w/ our yearly furnace inspection. Always a pleasure to have the professionals at T&G at our home as they are all so knowledgeable, respectful and professional. Thank you T&G!
Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This…
We had a great visit from Paul who went above and beyond! Fixed our plumbing issue with no problem!
Was terrific. Extremely knowledgeable, kind, and informative. Took care to walk me through and explain what I didn’t know . I felt like I got the care he would give to his Grandmother.
Air conditioning & furnace inspection
Plumbing inspection
Nate is wonderful to work with and is willing to go above and beyond to look at other potential issues and offer solid recommendations. He is compassionate and supportive. He is an asset for the team.
Daniel was extremely professional and diligent in solving our HVAC issue. Daniel’s efforts solidified in that I made the right choice in purchasing my HVAC system from Thornton and Groom. After install service to me is key and I always can rely on that with T &G. Thank you Daniel!
Brian was lovely to work with. He kindly provided a thorough inspection followed by a detailed explanation of any issues he noticed. We appreciate Thornton & Grooms service. We have used them a number of times now and will continue to do so. Thank you!
Very professional with attention to details. Awesome
Over the years, since 2018 , we have had Thornton & Grooms install and service a number of items in our home. We appreciate the cordial, professional manner shown by each of the T&G people.
David Rudd is a very informative person that fixed and did all the maintenance work required that was recommended for the job. He also mentioned another item to keep a close look at that we will have to be taken care of in the near future. We will recommend T - G to all our friends and neighbors. "GREAT JOB" 👍
Technician was very Helpful and courteous. Explained problem and solutions. Very professional!
Thorton and Grooms sent out their best man, Darian Byrd, to look at our boiler and radiators, to make sure they are working properly. He was extremely knowledgeable and gave us great service!
Very professional. Explained everything. Really nice.
TJ was here to perform an AC system check and did a thorough job. He walked me through a couple of things I can do myself to optimize system performance. He was courteous and friendly as I’ve come to expect from T and G Techs.
TJ was thorugh in his inspection of the A/C system. Answered questions I had about the system.
Dakota was exceptional, very professional, very informative and thorough. But above and beyond all that, a very nice person. Thank you Dakota we will be requesting your services again.
Awesome representative of Thornton & Grooms! 😻 Nice serviceman! Da’Vu was very pleasant & I’d happily see him again, if any future furnace or A/C issues crop up!!!
Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit…
Install went well and they did a great job sealing up everything they worked on. They cleaned up pretty well and house is starting to cool off already.
Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019
Devin was outstanding. Very respectful, thorough and nice. Great job
Did an awesome job and gave me great advice.
Thorough professional installation of my replacement equipment.
Very professional and friendly service!
June 2026 - I have another great review for Thornton and Grooms. Jeron Greene came to check out our AC unit, and addressed other minor concerns we had. He was very friendly, professional, personable and took time to explain anything we asked. We've had T&G out at least 5 times now and each time the technicians and…
Update to plumbing work done on 05/26: Glad to see Zak showed up since he did the original work. A small water pressure issue with the shower. This was quickly resolved by cleaning out the shower head screen which had scaling probably from the hot water heater flush. Once cleaned and reassembled, issue resolved. Zak…
Very thorough, professional and friendly. Very expert, informative and helpful. Respectful and considerate of all my concerns. Much appreciated!
Fast and great service from Thornton and Grooms today.
Johnathan, the technician, was especially professional and competent. Jonathan had good people skills. He thoroughly explained the work to be completed and provided a summary of the Water Heater flush, maintenance process and heater condition. He thoroughly inspected all of the plumbing fixtures in the home and made…
We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.
Jonathon was excellent. He was very thorough and knowledgeable. He took the time to explain everything he was doing and seeing. He was very pleasant and kind. And he wore shoe covers too.
I have experienced Thornton and Grooms services to be very polite and friendly. They take time to explain the work needed without me having a feeling of discomfort.
Wonderful service! The staff is very friendly and respectful!!
David arrived when he said he would. He provided trouble shooting, inspected furnace and consulted with fellow staff. Very thorough and professional.
Very knowledgeable, professional and polite
Mason was on time, very professional and efficient.This was a visit to check the 1st floor/zone heat, rather lack of heat. He was very thorough and replaced the zone valve actuator motor. T & G have the best people. Thank you!
Had a recheck by Mitchell, the furnace tech. He was very knowledgeable and professional. I would highly recommend Thornton and Grooms. Also had Alex Dixon install whole house purifier. He was very professional and did an excellent job. I think Thornton & Grooms are the best!!!
We appreciated the heating maintenance check up Aaron provided the other day. He was professional and efficient in doing the job.
Very helpful. Great service
I was very impressed with the services provided today by Kevin Byrne. He was knowledgeable, courteous and very professional. Thank you Kevin. Post 2 - Another great experience with Thornton and Grooms. Thank you Dan Little for the yearly furnace system check.
Dan was very knowledgeable and friendly, patiently answered all our questions.
Annual furnace boiler check up...great customer service, timely arrival, well informed and answered questions, very courteous and friendly staff
The technician Martez was thorough and very knowledgeable. I was pleased with my checkup for my air conditioner.
Review 1 (2023): Kyle and Josh performed a plumbing inspection and water heater flush on my house and provided great insight on next steps to take to update my system. Review 2 (2023): Nicole was on time and very thorough with my furnace inspection, answering any questions I had about the system. We even talked…
Great guy, very professional.
Professional and courteous service
Steve was very polite and professional, he provided a very detailed explanation of his inspection on my furnace.
David was very professional and thorough in the work performed. Great job and thank you!
All of the work Dan Little did was in my basement and I’m unable to go down there to judge. Dan explained everything well & it seems he was very thorough.
Juan did a great job with my furnace inspection. Reviewed results in detail. Was able to answer all my questions.
very friendly and knowledgeable
Provided professional and attention to detail services. Did not leave job until we were satisfied! Would recommend!
Excellent service!!!!
TJ did a very efficient test on our Furnace. He was very informative and professional. Thank you Thornton & Grooms. Jim&Pat Schultz
Very professional explained everything very well I would recommend this company to anybody
Dakota and mehdie from Thornton & Grooms performed a thorough inspection of our heating and cooling system and clearly explained everything in detail. He was professional, knowledgeable, and provided helpful safety recommendations — highly recommend his service!
Dan came out for a furnace tune-up and did a thorough, professional job. He carefully checked the entire system and made sure everything was running properly. He was knowledgeable, efficient, and took the time to ensure the furnace was in great condition. I appreciate the quality service from Thornton & Grooms and…
Steve was very pleasant, professional and knowledgeable. Did the job in a timely manner. Explanation of everything he was doing was very thorough. Overall great service. A pleasure. So personable.
Mason Smith came out to give me a quote on a new boiler. He kept it 100% with me. He showed me the problem and best money saving way to resolve it. Prompt and professional.
Extremely disappointed with the lack of communication and the way my refund has been handled. After paying a deposit, I was explicitly told: “It’s your money — you can get a FULL refund. This is just to lock in a date while we wait for parts.” Based on that assurance, I moved forward. Since then, communication has…
Great experience with service technician Kyle P. T&G resolved the issue quickly with a speedy appointment and Kyle educated me along the way. Highly recommend T&G.
Stephen was knowledgeable, thorough and communicated well. He went above and beyond to make sure the job was done.
Nick G. from Thornton and Grooms came out and did a routine furnace inspection as part of Home Care Club. He discovered some heat cracks and stress on the heat exchanger. He was fantastic in explaining the situation and what he was required to do and the risks it posed. He did great catching the start of a larger…
Once again Thornton and Grooms were available when we needed them! Our furnace went out and they were able to send someone out that day! Alex was able to make the repair and had us up and running! He was so kind and efficient, explaining everything and making sure that it was definitely putting out heat and warming…
Kyle did a great job. He went above and beyond to be sure our family had heat on the coldest day of the year.
Extremely professional and thorough. Went above and beyond and labeling all the pipes and valves. Checked every faucet and fixed a number of small items for no charge. Highly recommend.
After consulting with Thornton & Grooms and another company it was determined that we needed to fix our drainage tile 9 feet down next to the house foundation. Needless to say is was a huge job & many foundation plants had to be removed but the crew worked hard to preserve our 20 foot porch during the process! The…
The technician was highly knowledgeable, explained everything thoroughly, and maintained a professional attitude.
Mike was awesome. Professional, friendly and took the time to explain everything he was doing.
Rodney was very professional and informative.
Received excellent service from Thornton & Grooms. The representative, Juan, did a phenomenal job detailing every part of the inspection and maintenance. He ensured we were well educated, provided recommendations, and displayed patience while he inspected. We appreciated his help today!
Kyle was very professional and knowledgeable. He explained why my furnace was malfunctioning and also gave us several options for repair. I was very happy with the fast response.
Andre helped us select the best furnace option for our home. Very kind and knowledgeable.
David was wonderful. Throughly explained everything he was doing. Exceptional service.
Victor Tooks was very professional and did a thorough job of inspecting the furnace and kept me informed every step of the way. Great service.
Great service, professional and kind.
Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks…
Great experience, our technician Dave was phenomenal!
As always Danial Ben was professional, polite, courteous and knowledgeable. Did a wonderful job checking out both . He is a delightful young man and a credit to Thornton and Grooms. Great experience all around.Thanks.
Excellent service from Zeke, Will and Walter. Our questions were answered and thoughtful solutions to our concerns were provided. The pros and cons of the different options were explained, and after choosing the option we preferred, the necessary work was carried out efficiently. Excellent service from Tom (on a…
Jonathan Wellman was excellent. He was thorough, checked every bit of plumbing, explained everything to me. I feel very confident that everything is as it should be. He is also very personable. I would recommend him to everyone.
Mason did an outstanding job. He explained everything related to the furnace and thermostats and how to regulate them. He listened to all of our concerns and resolved all of them. He is a great representative for Thorton and Grooms.
Juan Figueroa-Campos from Thornton and Grooms performed a check on our furnace and heating system. His knowledgeable and professional service and his communications with me regarding my home’s heating system inspection and maintenance were outstanding! He explained what he was doing during this maintenance check…
Written in approximately 2017 --- I am thrilled with my experience with Thornton and Grooms...all 20+ times they've been out over the years. They absolutely have a knack for hiring the perfect service technicians. Bill Richards is our go-to guy for plumbing and Will Walker for HVAC. We've had others come out, and…
Great job very professional. He did excellent job I really felt he thoroughly checked the furnace.
Thornton and grooms falsely advertises 24/7 emergency service. After business hours, there is no way to get a hold of anyone.
Adam did a thorough job of checking out my furnace. He made some good suggestions that will save me money.
Adam was great! He answered all my questions and gave us a good report on our furnace
Mike was excellent very thorough friendly and knowledgeable
Mike is very knowledgeable and did a great job!
Chip was very nice, personable, knowledgeable, and supportive. Being told you need a new furnace three days before thanksgiving at the tune of $9000 was not ideal but Chip helped us through all our options and made us feel comfortable with our decisions. Very satisfied.
Juan did a great job! Quick work and answered all my questions! Very professional and courteous. He advised me when I should schedule my A/C check. You are fortunate to have such a quality employee!!
Rodney conducted our furnace check up wonderfully. He walked me thru while he troubleshooted, so I could keep the furnace running smoothly.
Professional, job well done. Appt was two weeks early
Adam Martin was knowledgeable and courteous. He explained everything to me so I could understand. Great service. Thornton and Grooms also sent a picture so I knew who to expect.
I was simply amazed at Thornton & Grooms professionalism, knowledge and integrity on all the changes I needed. Shout out to Tequila W. Who not only took her time but walked me through everything with keeping my budget intact. Anything HVAC make sure you ask for her. I will be using their services forever.
Got a good price to fix my aging heater. Fast install and some pro tips on how to get a few extra years out of a 17 year old system. 10 outta 10 for recomend.
Came out the next day after I called. He came early. Very kind, caring company to deal with. Caleb was awesome!
Ben did an excellent job finding and solving a significan problem that I wasn't aware of.
Furnace flashing 3 than 4 times This is second time they came out. Both times tech polite and found issues. But it still is flashing 3 and 4. Furnace runs but concerned why the flashing signifying something isn't working correctly. Furnace only 3.5 years old, Follow up:Was told as long as there are no E codes all is…
Polite friendly Good explanation
Well trained technians. I have been calling on T&G for years now. They are always professional and knowledgeable. They clean up after themselves and are kind people.
Christian was very professional and knowledgeable He explained everything in detail. Helpful and friendly
During a routine 5 zone boiler check, Daryn Byrd showed me his expertise on boilers by turning on the fresh air, replacing a fuse, checking the power output for each pump, making sure all the pumps were running, replacing thermostat batteries, and installing a new thermostat. Now my boiler is not only quieter but it’s also running better than it ever did!
Technician arrived on time. Performed most steps included in the scope. Some items needed some prompting to check out. Luckily, no significant findings. Repaired a warn-out flapper in a toilet tank. Generally service was okay. Wishes Thornton & Grooms leaders would review what plumbing work they worked on before…
Very thorough inspection of furnace. Extremely professional and knowledgeable. Dan Beckett is a real asset to Thornton & Grooms. Very helpful with explanations and suggestions for maintenance. One of a rare breed!
T&G has done work for us over the last 9 years, and every experience has been totally professional with fantastic employees, super easy to work with, answering every question with completeness, doing the job right, and standing behind their work. Today’s work involved a yearly check of out furnaces. Adam did a very…
Friendly knowledgeable
Dan was totally professional, efficient, and knowledgeable without being condescending. We were disappointed to hear our 15 yr old furnace is beginning to fail, but if we choose to have Tornton & Grooms install our new furnace it will be mostly because of him.
David Rudd did an excellent job. Got the job done efficiently and quickly.
Mike was very thorough in answer all my questions. He did a complete inspection job on my furnace and explained all he noticed with pictures.I’d recommend Mike.
Michael performed a routine furnace inspection and humidification filter change. He was professional, personable, highly informative and made the experience worth repeating next furnace season. Michael gave suggestions on improving the efficiency of the filter but never pressured me. He was informative on several…
Very nice service representative.
Nick Garrett was a pleasure to work with. He did a furnace inspection and explained everything. He gave me tips for taking care of the furnace and where to find better accessories like filters. He had a great personality and I would be happy to work with him again. 5 stars for Nick!!
Adam was thorough professional and excellent
Very. Pleasent experience.Servce tech very nice and polite.
Both technicians were very professional & expert! Logan was thorough in assessing needs related to fixing & unpluging drains where needed.I was very impressed with the knowledge base that Tariq had. He was extremely thorough in his inspection of components & deficits that need special attention & the urgency of…
Very knowledgable and explained what he was looking at each step. Courteous and thorough
Very knowledgeable, professional and courteous!
Our furnace started acting up last night and couldn’t keep our house warm. I called 4 different places and this was the only one who came out immediately. Julio was extremely knowledgeable and gave me all of the facts while still letting me make the ultimate decision. He was so warm and kind and I appreciated the…
He was very detailed. He was very informative and he took his time. And got the Job done. No complaints here
Rodney was professional and thorough when he evaluated our furnace. Very happy with the level of service I’ve received.
Extremely kind, personable and thorough. Jason was communicative, kind, quick and professional.
Thorough, timely, efficient. Great at finding the problem and clearly explaining to me
Thornton & Grooms’ service technician Dan Beckett went above and beyond to provide excellent and professional customer service during a visit to inspect my furnace. He discovered an issue with the humidifier, resolved it, showed me how to use it properly and how to identify potential issues. He anticipated my…
All was perfect- Dave was very friendly and explained everything in a very clear way. Many thanks
Had my furnace inspected today and found out there is a crack in the heat exchange. Christian showed me everything and was very helpful. I will now get a 2nd opinion before doing anything.
I just had a terrific early season furnace check. The technician Nick Garrett was thorough and answered all of my HVAC questions while performing the work. I cannot recommend these guys enough for your home HVAC needs.
Nick did a furnace and thermostat inspection in a very professional manner. Good communication, clear feedback and the job was done quickly. Nice.
Professional and friendly!
Amazing service from a friendly and knowledgeable servicer. Quickly assessed the issue and he was then able to complete relatively fast.Thank you!
Detailed, knowledgeable and very professional. Each detail was explained to me clearly and the end result was awesome. Great
Thornton and Grooms always does it right! Christian was kind, knowledgeable and on time! So appreciate great service!
John from thornton & Grooms did a detailed inspection of the furnace checkup including boroscope of the heat exchanger. He explained each step of the way. Thoroughly exercised each function of the blower, ignition system, drain system, gas pressure etc. well pleased. Wish all technicians were trained this manner. Disclosure: part of the maintenance club.
Aidan Hochrein of Thornton & Grooms did a great job taking care of our air conditioner - he was very knowledgeable and professional - I would highly recommend him and Thornton & Grooms.
AC unit is little bit old but working fine. I was lured into buying this service contract where they come and do inspection and cleaning. AC was working good, I just had refrigerant filled last year. This guy came and said why don't you buy the condensor from us. My wife said AC is working fine , so why should we.…
Annual reports inspection-it’s good to have peace of mind and know that things are in good shape.
Wonderful technician answered all my questions
I highly recommend Thornton & Grooms. Today I called to schedule a furnace check. Heat not kicking on properly. They sent technician Alex within 25 minutes. Alex was the most thorough technician in all the years I've owned houses. He explained in detail what the issue was, what he was going to do to fix it, and…
Very professional and thorough. Answered all questions and offered several options. I would recommend Steve Pouloit and Thornton and Grooms.
I had our household's a/c system checked today (2 units) by Thornton & Grooms. The technician who performed the service was Mr. Alexander Cibulka, who was very professional and courteous from the moment I opened the door to him. He spent the right amount of time going through the inspection and analysis of both of…
Alexander Cibulka was thorough & answered all my questions. He was able to explain how things works. I will request him for future check ups on furnace or AC. Quality employee - knowledgeable & very personable.
They done the job it was very professional and then they left.
Hunter was professional, timely, and thorough.
Jacob was very competent, personable and professional. I am extremely pleased with the job.
⭐️⭐️⭐️⭐️⭐️ Absolutely Fantastic Experience! I had Zack come out to give me quotes for some electrical work, and I couldn’t be happier with the experience. From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He took the time to listen to what I needed, explained everything…
Eric was great! He explained everything thoroughly and answered all of my questions. He was professional and very nice. I really appreciated the fact that he gave me different options of furnaces and air conditioners and went through them all during our conversation. Thank you Eric!
Zach came out to do a maintenance check on my furnace. He also installed my Alexa thermostat. He was polite, early for my appointment and knowledgeable. He was fast and efficient. If you do not have Thornton and Grooms maintenance plan you should look into it. This plan checks your furnace, air conditioner and…
#1'This company performed a thorough whole house plumbing inspection. They also installed our a/c and modulated furnace. Every aspect has been professionally done with well trained installers. Fast, efficient. Would use them again in a minute.
I've been using them for several years and I've always been very happy with the services. The techs are very knowledgeable and fully explain anything I want to know. Sales is very easy and helpful to work with without being pushy. All their staff is very nice and quick to respond. They are a little more in cost than…
David was great!Thanks
Rodney did a great job! Thank you for your kindness as well.
CRT Came out To replace an outside spigit. He was very personable, he kept me informed throughout the process. He was very Friendly and Professional. Highly recommend him!
AC annual service and repair. Clear explanations of everything. Patient. Polite. Well informed.
Very thorough and knowledgeable.
Jack was super explaini.g thermostadt All from Thornton and Grooms are good
Will was very knowledgeable and went through every point on my furnace. He replaced the filters and walked me through some potential upgrades we could do to protect the furnace in case of any electrical surges. With the grid in my area, that's a smart investment! Thanks Will! I should also note that Dorian did a…
Shane did a very thorough job diagnosing our furnace heating problems. He reviewed several solution options and costs. After multiple trouble shooting efforts he resolved our problems in a very cost effective manner to our satisfaction. He never made us feel like he was in a hurry to get on to his next…
I had my gas meter replaced. Patrick was very professional and friendly. He installed a new gas meter in a short time.
Making the appointment was easy and the technician came on the same day . Jaylen was very friendly , professional and knowledgeable. He resolved my issue within few minutes. Thank you for the great service .
T&G called and told me service man’s name and then sent me a text with his picture. Nice to feel safe. The service man was a dog lover and even my dog enjoyed his company (tho not necessarily the dog’s “help” in fetching gloves and towels)!!!!. My problem was solved efficiently and a new toilet ordered and installed…
Kaleb did an excellent job. Made some recommendations that were good. Deeply appreciated!
Answered questions by phone
I can't thank the entire team enough for the great work. It started with our salesman Chip who explained and educated me on heating and cooling as a whole. Chip broke down the different heating systems, air conditioning systems (including seer levels) and everything in between. Chip was personable, nice and made me…
Outstanding! Professional
Dave came out today to do the furnace maintenance. He was great. Friendly personable and informative. The next time I have some work done I am requesting him. Ryan was very pleasant and professional. I had a great time talking with him and the man that was with him (forgot his name) - Thornton and Grooms hires great workers.
Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job…
I had a fantastic experience with Thornton & Grooms. My water heater broke and they got someone out to replace it the very next day! The technician, Devin, was incredibly knowledgeable, friendly, and professional, and even remembered me from a repair years previous. I am looking forward to dealing with them more in the future!
We have used Thornton & Grooms on several occasions for HVAC AC maintenance and plumbing. Everyone we've encountered from the schedulers to the technicians and sales team have been pleasant, helpful and knowledgeable. We will continue to utilize their services as needed. 6/24: Devin was helpful, knowledgeable, and…
Very responsive. Good overall experience. On an extremely cold day, I called on a Saturday morning to get someone to fix our furnace. They were already completely booked for the weekend. They went the extra mile and were able to get someone out that morning. Very appreciative.
Second post about Thornton & Grooms: The technician they sent out to check the furnace for the end of the season was very courteous and professional. He did a thorough inspection and was very good about answering my questions. Still very happy with the service from Thornton & Grooms.
What a great experience working with Thornton & Grooms!!vThey have been servicing my HVAC system and plumbing for quite a few years. Most recently Stephen Clark came out to inspect our furnace and humidifier. With his knowledge and experience of both systems, he quickly cleaned and inspected the furnace. Stephen…
Kyle was A terrific source in repairing our issues. He is thorough and knowledgeable about the issues weird. I would highly recommend Thornton & Grooms for any HVAC issues you may have.
Gavin Goodin of Thornton & Grooms provided outstanding service today with the free annual service check of my plumbing and hot water heater (free with Membership in the Annual check up club). Gavin explains everything in detail and explains pros and cons of short term repairs versus bigger replacement jobs, and has…
Alex was great to work with. Explain everything to us in detail. Very personable, great attitude.
We are happy with Patrick Cahills work and would have no problem working with him again.
Jordan Kennard - did a great job completing the small job. Friendly, Knowledgeable, clean and organized.
My service guy Kaleb Meyerink was polite, professional and easy to understand and follow. He made the process of understanding my furnace system and its needs very easy and understandable. Thank you Joe!
Alex did a great job while working in the rain outside.
Great service. Was timely for appointment. Explained everything that was or needed to be done.
I called in the morning for a quote and received an appointment for 3pm the same day. Very professional and knowledgeable. No pressure to purchase. I got my questions answered and we closed the deal. Installation was done a few days later. Our questions were answered. We are very highly satisfied. 10/20/21 Today I…
Aidan came for my annual furnace check. He quickly found an issue with my AC running with my furnace due to incorrect wiring in my thermostat. He was persistent with troubleshooting until he found and resolved the issue. He was professional, thorough and a great communicator.
Adam was punctual , courteous , and proficient. During his furnace inspection he discovered a faulty connection in the humidifier and corrected it , preventing a situation with low humidity from becoming a problem. All in all, a very satisfactory experience.
Mr. Clark trying to find out what the problem was with our furnace but since just like when you go to your doctor , it didn't show up while he was here so he checked out as much as he could. He was very helpful.
Technician Ben and his associate technician arrived on time and did a thorough Plumbing Inspection and Hot Water Tank flush with a written and detailed summary of their recommendations and cost estimates for addressing areas of concern. They explained each items status as they checked all three levels of the…
Great job al around as usual
Went over and above making sure I knew what was going to be done.
DeSean Powell was a fantastic tech! I feel really confident in him determining our dehumidifier panel needed replacement, and he had that panel in his vehicle to install it quickly. DeSean could have not been a more polite, courteous and likeable guy! Thank you to the Thorton & Grooms team and DeSean for providing an exemplary level of service.
Technician was very knowledgeable and gave me several ways to fix my problem. Wasn’t trying to just do the most expensive repair. Really trusted his opinion!! I'd give him a 10 star review!! He found a blockage in one of the exhaust pipes! Really saved the day for us!!! Thanks Chris!!!!
Great Company, Great Service. Highly recommend this company for all your heating, cooling and plumbing needs
Nick was prompt, knowledgeable and explained what he would do. He also advised me of any possibility of uncovering a hidden cause of the problem. He was pleasant, and worked quickly and thoroughly. Thornton & Grooms never disappoints.
They recommended adding an electric device to boost startup to make A/C unit last longer. I did have them add the device. I was not pressured, though. They are very responsive. Once, they had to come in the middle of the night when I had no heat. I always have them out twice a year.
Ricardo Chokbengboun did a great job performing my annual furnace maintenance inspection. He was timely, efficient, and provided me with information on furnace repairs and upgrading my system.
Technicians are professional yet friendly and considerate.
Very thorough!
Daniel J. from Thornton & Grooms did an outstanding job! He discovered the motor was leaking while checking my heating system for the Winter. He ordered the part, which was still under the Manufacturer’s warranty, and came back to install it and clean the system, once the part came in. He was honest, thorough and…
Juan arrived right on time and was very thorough in reviewing the heating systems. He answered all my questions and gave suggestions on things that may be needed in the future.
Did the furnace seasonal maintenance. Dylan Birmingham was very pleasant and did the furnace review in a timely manner No issues with the furnace. He also tightened some screws on the ac condenser unit as it was making more noise than usual. That fixed the problem. Very satisfied with the his service.
Recardo was very helpful in explaining that my system was running good, very professional Young man
Juan was great! Checked out everything on our furnace system and recommended things for keeping our system working 100%! Everyone at Thorton and Grooms has been outstanding to work with for our home.
The experience was nice and the service men was very polite and knowledgeable. He even gave me some in sight about my water heater wish was good to know.
We've used Thornton & Grooms to install our Boiler, baseboard heating, and AC, and to to replumbed our water pipes, over the past 25 years. Their technicians are always professional and explain the repairs to be made, and the costs, to our satisfaction. They call the day before and the day of to let you know when…
Our experience with Thornton and Grooms is that their technicians are very thorough. They also spend the time needed to ensure their job is done completely and to our satisfaction. Gavin was our service technician this time. We had a 20-year-old reliable (until now) bathroom faucet that either could have been…
Technical was thorough, polite, and knowledgeable.
Julio was incredibly thorough and excellent in his explanation of what need to be done. Very good technician
Hannah is not a friendly, very unprofessional.
Thorton and Grooms is always professional
I initially called because we needed some plumbing assistance and my regular plumbing company was not available for a week or more. Thorton & Grooms was able to get us on the schedule quickly. I was also informed of their membership package and thought that sounded like a good idea, so I signed up for it. It has…
Yes, Joe and the Thornton & Grooms team did an excellent job. Thanks so much for job well done.
Outstanding customer service! Our technician, Amon Roberson, explained everything he was doing, offered suggestions to improve what we were already doing, and recommended added/needed services. Amon is very knowledgeable and professional! We are very happy with the services Amon provided!
Great service, very thorough
Mr.Adam Martin did a great job performing the services required He was professional throughout the entire process. Defined the best actions to take and established the appointment for the required warranty work. Mr. Martin reviewed future areas of concern and recommended solutions for my decision. Excellent performance in service.
Very thorough HVAC inspection. Everything was explained to me in simple terms. Super satisfied!!!
very professional. Listened well , then seemed to quickly diagnose the problem. Provided a solution that he is confident will be effective. this was a followup visit that he requested in DEc. Arrived with Derek ( ? last name). Their solution clearly presented/ will be completed next week.
John arrived on time. He explained everything he was going to do. He gave us our options and answered all our questions.
I have been a client of Thornton & Grooms for many years. Love their Home Care Plan. This very affordable plan includes an annual checkup/maintenance of both my furnace and air conditioner. By regularly doing maintenance I'm extending the life of each of these expensive items and they can alert me to potential…
Very professional and careful to explain all details and answer any questions. Even fixed a small problem with the humidifier which is not what I called about.
DJ and Augusta were a true delight to work with. They performed the task of finishing up on lining the new kitchen stack line in a timely manner. They did a fantastic job cleaning up. I highly recommend Thornton & Grooms if you are looking for competent professional plumbers. You can't go wrong.
Steve did an very professional job repairing our hot water circulating system, and explained in detail the work he did. We'd be happy to have him work for us again!
Great service. I have a condo that I rent out. When I have service people go over to my unit, I always feel comfortable with Thornton & Grooms, as I know the service people are always polite, very professional and always on time. When they are done with whatever project they were sent to perform, my tenant always…
The wait times to call in for service or other needs is very long. Voicemail messages not received the same day.
Very helpful, explained the proceses, very efficient and excellet workmaship.
I reached out for a couple of simple plumbing repairs, so I believed. Upon a routine inspection of my water tank. I was made aware, that I was living by days of my 19 year old water tank literally exploding. The plumbing repairs were the least of my issues. This company jumped into quick action to save me much…
Awesome
I was very satisfied with Adam's fall furnace check. He conducted a thorough inspection that was informative and helpful, and clearly answered questions and advised about routine maintenance. Friendly, punctual, professional, efficient, knowledgeable. -- Update (03/2024): Just like last fall's furnace check, the…
On time, knowledgeable and professional
Todd Angell on identifying the leak in kitchen sink and providing several solutions moving forward.. Todd is very experienced! Thank You Todd and Thornton & Grooms
I recently had the pleasure of using the services of Thornton and Grooms. The technician who visited my home was not only knowledgeable and professional but also provided excellent customer service. From the initial appointment scheduling to the completion of the repair, the entire process was smooth and efficient.…
Julio is amazing! Explained everything to me in a way I could understand. Provided the best options for me to decide on. He is very knowledgeable and went above and beyond for customer service. Everyone at this company is amazing to be honest.
I recommend this company to anyone who needs a new heating and A/C system. Going to try their other services.
Lucas were very knowledgeable and courteous. Will always use Thornton and Grooms
Martez Winbush was very professional, he explained the process, and inquired about any concerns I had. He was very meticulous and detailed. He is an asset to your company.
Very knowledgeable!
Erie was the best! He was so professional and knowledgeable about the issue that I was facing. I would highly recommend Thorton and Grooms!
Zack was extremely thorough in his explanation of what I can expect as a remedy. He addressed all my concerns and quickly put my mind at ease
A technician came out today to perform the complimentary yearly service on our furnace. He arrived at the time he had previously informed us and made sure that our furnace was ready for the upcoming heating season. He took the time to explain what he was looking for and also answered questions we had. He also took the time to address all of our concerns.
Excellent service: professional, timely, friendly, effective… every time!
Very professional. Explained everything in detail!
He was easy to understand and did a complete job. Great work!
Furnace tech did a furnace check. Identified a weak capacitor and explained the alternatives clearly. I had him replace the capacitor. Adam explained things thoroughly through the process.
Did a furnace tune up. Mostly good. But one thing I think could improve is that I found my filter was not fully pushed in and my humidifier water shut valve was not turned on after replacing the filter (but the water oump was on) .
Technicians were professional and thorough! Highly recommended
Brandon did and awesome job. He explained how to set up my new thermostat and online app so I could easily understand it. Thank you!!!!
Very kind, professional & explained everything that was done! Also on time!
Great place , great workers and they do their best to help you save money. Needed help next day. Was quick to get to my house on Friday and got things running right. Thanks!!!
Marketing professionals.
Excellent service!
We have an annual inspection/maintenance plan with Thorton&Grooms that covers plumbing, heating, cooling, and water. All of the staff members have been knowledgeable and professional. We would recommend them.
Had Thornton & Grooms out for a $79.00 FURNACE INSPECTION when the technician arrived my wife explained this if for a City certified inspection he said ok come to find out after he inspected and passed that it would be another $125.00 dollars for the City inspection?? There was definitely a miscommunication after a…
Wow! You need to clone Sanchez!!!! What an amazing person he is! SOOO knowledgeable and thoughtful. Takes pride in his work and did everything possible to be sure every aspect of the furnace eval. was covered. Praised T & G and what a great company they are to work for. Thank you, Sanchez‼️‼️‼️
John was very professional and thorough. He is very knowledgable and was able to resolve our issue.
I have worked with Thornton and Grooms several times throughout the last few years. They have done repair work on my furnace, replaced my AC, and most recently installed a tankless water heater. I have been extremely satisfied with all of this work. They are very responsive to all of the jobs I have called them for,…
They did a very good job on the installation, the thermostat was little tricky to program but with the help of my salesman & the office I finally got it working properly,I have only had it for a week but I'am enjoying the experience.
Very professional, explained things well. Excellent job. I felt his explanations were very good and felt quite secure that the furnaces were set for the winter. He also took a quick look at the AC and explained the “ deep cleaning” needed in the spring clearly and what I could do now. His explanations were…
John is wonderful. Calm, polite, personable, knowledgeable, professional, etc. He invited me to watch every thing he did (if I wanted), and explained things along the way. Really a great experience.
Juan F.-C. was fantastic - professional, knowledgeable and thorough. He accurately addressed our furnace issues while taking the time to carefully explain everything.
Mason and Tracy are very through and knowledgeable about what to do. They took all the time I needed to explain and answer questions.
Courteous friendly thoughtful patient. Goes the extra mile with their work and installation
High quality and very professional. Staff takes the time to explain what the problem is and what they are doing to fix the problem. Highly recommend the company and their staff.
Consistent great work. Will always use them.
Excellent service.
Nathan was very polite and told me exactly what he was doing
Refreshing and professional who likes his profession and enjoys pleasing his customers. Thanks, Mason for your great work with disposal R2, and Ricardo for thoroughness Tues with furnace. Thanks again both of you and your fine company Thornton & Grooms.
Yes Alex was very professional, he explained all repairs and installations and answered all questions. Yes I would recommend Thornton & Grooms to family and friends.
Very knowledgeable, respectful and conscientious
The service is amazing and well organized. The technician is very professional and outstanding in his analysis and in doing things. Zach is an amazing guy and customer friendly.
Ryan was great, helpful, good serviceman
Ricardo was very knowledgeable and answered our questions. Professional and courteous.
Good experience
Patrick did an amazing job. He was knowledgeable and treated me with respect.
John Parsons provided great service today. While doing the Annual Maintenance on the furnace and heating system. He noticed a condition with the furnace that was not normal. After further examination he found a recently failed factory defect. He quickly found the necessary parts and made the repairs quick and…
Steve went above and beyond to diagnose a leak issue. Very professional!
Jordan explained things carefully and in detail and spent time going over my options
Gave me a 12 hr window For a furnace technician and a plumber The furnace tech showed up and was great but the office Finally called me 7 hrs into it to tell me the plumber is not coming Wanted me to reschedule for the next day. so I lost a whole day of work and you stand me up just to ask me to do it again ?
Bought a new heating and cooling system 15 months ago. After an AC check up today, they want me to spend $500-1,100 to get parts fixed. What??? I should have kept my last unit. I’m totally floored that I was sold this system ($12,500) and a year later it’s a piece of junk. Will take my business elsewhere from now on.
Today Cody helped us with a clogged kitchen sink. He was friendly and professional. He communicated clearly about every step he was going to take. He also protected the work area and cleaned up perfectly before he left. Excellent experience.
Great interaction and he explained what he is doing and the condition of what he is inspecting.
As a first time home owner I really appreciate how straightforward working with Thornton & Grooms is and how the technicians are not only experts but really take the time to answer questions and explain what they’re doing. During my furnace check-up Gianni noticed that my humidifier was not connected properly and was able to fix it in the same visit.
Agent was super nice, very knowledgeable, efficient, explain things really well, and does not seem like he wanted to take advantage of the customer
Yes and no even though Mr. Jacob couldn’t figure out why my Honeywell less than a year old ELECTRONIC AIR CLEANER WOULDNT DO ITS THING AFTER HE CONNECTED AN UNCONNECTED UNSUPERFICIAL SMALL/little wire THAT WASNT CONNECTED… I B E L IE VE MR. JACOB gave it HIS BEST SHOT EVEN THOU TOLD HIM THAT IT SHALL WORK BUT DIDNT…
Julio was great!! Walked me through everything he did, very thorough and friendly! Julio visited us for the 2nd time. He's the BEST!!
Excellent job
Very satisfied.
DeSean Powell did an excellent job! Professional knowledgeable and very nice technician
Tequila was extremely helpful and knows her job very well. It's because of her that I decided to use your business. It was a joy working with her.
Staff is professional. Their dispatch is great because they give you precise times and will try to fit you in if there are cancellations.
Ricardo was very professional and explained everything very well, took the time to explaining any of our concerns.
They did a fine job. Timely and very thorough. Clean and neat. Have used them many times and would highly recommend.
Eric arrived at schedule time, very friendly and knowledgeable of his business. Explained to me everything he was doing so that I had the understanding of what was needed for my new furnace.
Carnell from Thornton and Grooms did a fantastic job while being very pleasant to work with.
Called them for an emergency drain cleaning - on Easter weekend, no less, and after normal hours! Came and did a great job and was professional and courteous all the way through. Toilets now flush, basement is not flooding - all good! UPDATE: Another one of their guys came out two days later and did a full drain…
Very knowledgeable at his job. Pleasant individual and explained things he was performing.
Prompt. Friendly. Professional.
Was on time and was friendly. Asked if I was having any problem with the plumbing and told him that just doing a preventative scope of piping. Found one pipe inline that was off center but 51'down the line obviously outside the house, probably beneath the street. Said he would send a estimate to fix that I could pass on to the condo association.
Jesse was great! Very knowledgeable, super nice, and helped me scheduled my next system maintenance appointment.
Always professional and personable. Took the time to remind me what to do to keep the furnace and humidifier running best. Also asked for my feedback on their electronic thermostat.
So professional and easy to work with. Very knowledgeable service technician.
As always....Quick and Professional Service
Tech was knowledgeable, courteous and efficient. Will use ths service again. Very professional and courteous.
The knowledge and care for the system was way above my expectations. I highly recommend and encourage you to use them if you have any type of plumbing and or heating issues.
Brandon did a great job. Cleared line in a jiffy. Very satisfied. Martez checked furnace and explained process.
Michael arrived at my home allowing me enough time to drive from Dearborn Heights to Westland. Upon arrival he asked what my concerns were, he kindly listened to my concerns on just purchasing this home and how I shouldn’t be dealing with heating issues if the furnace was just passed by the city as being fine. Mike…
3/14/23 William G was on time and professional when he came for the furnace check. Also, he mentioned additional services offered for the furnace and air quality. UPDATE: Before Mike left on Thursday he contacted the office so I could schedule an appointment for the same day with Andre Callahan a replacement…
Installed furnace and a/c. They arrived at 7:00 am and worked straight through to 7:30pm. It was an involved job and they were courteous, respectful of my house and left the areas spotless. I would highly recommend
Great Job. Fast and Efficient.
So polite and thorough!
Thornton and Grooms has a great team!
Tequila was awesome! She was very friendly, polite, thorough, knowledgeable and helpful.
Solved problem with icemaker
Knowledgeable, friendly, professional! They made what could have been a very stressful day of adding AC and replacing my furnace and water heater so easy. They answered all my questions and did not cut corners to make their jobs easier. I really appreciate their dedication to doing what was best for me and my house. Thank you!
These people are on time they were professional good people they fixed my problem and trying to find other ways to help me this company is really good
Alex B. , HVAC Technician, came to my home for a yearly furnace check. He was thorough, explained his findings, and answered my questions. I’ve had multiple T&G technicians out for yearly checks on furnace, AC, water heater, and minor repairs. This is the professional, courteous service I experience every time. I…
Julio was very professional and informative. He walked me through the system maintenance issues and gave me knowledge needed to make a final decision. Because of his professionalism, I would recommend him to others. Thank you for the top notch service!
Rick was GREAT! He answered everything I was asking and even gave examples to describe it. Very patient and knowledgeable with me. He even gave me some extra information for me to look over to help me with a concern I have with my health that THORTON and GROOM may be able to help with. Thank you Rick 🙃 (I will definitely refer you)
Julio did a great job explaining things, very knowledgeable. Love the communication from company on who is coming, picture!
Furnace stopped working and noticed a weird smell. Called these guys and within a couple hours they had someone at my house. Julio was the initial technician that came out. He did an absolutely AMAZING job. He was so friendly and outgoing and educated me on what was going on with my furnace as well as some other…
Joe B. was personable, professional and quite informative! He explained his conclusions and recommendations clearly where I could easily understand.
Outlet for humidifier tube adjust check for water leaks
Kendall Walker was very professional, on time, and very knowledgeable about what he was inspecting on my furnace. This is why I use Thornton & Groom's.
Ken was a wonderful technician. He was very patient and willing to explain everything as it relates to my furnace. All his advice and concerns about my furnace was very informative and well noted. Very intelligent guy. Good job Ken. I will make sure to call and book an appointment for Deep cleaning of my blower wheels pretty soon.
The quality of work and the professionalism of every employee who has visited the house have been great. The most recent employee to visit, Gianni, was excellent. The only reason I am giving 4 stars instead of 5 is that multiple times I've had my routine-maintenance appointment rescheduled the day on which it was to…
Tequila is an amazing representative for your company. She’s super personable, knowledgeable and professional.
Julio F. Came to do a yearly furnace inspection. He was on time and courteous. He not only took pictures, he had me look inside the furnace to show me what he was talking about. He explained in detail how these issues effected the furnace and heating my home. I had this same company out last year, and they were not…
Friendly, professional and on time.
After seeing the 4.9 star rating on almost 9,000 reviews, I felt very comfortable contacting this company to take a look at my furnace which was not operating properly. The technician was very polite and told me what he thought the problem was. The diagnosis was that the draft inducer motor was the cause. I had…
Very happy with the company and the techs were great. Thank you!
Absolutely incredible experience! Kept me informed the whole time. Explained everything from start to finish. I was so impressed that I enrolled in their Home Care Club and look forward to working with them again. Thank you Phil for your expertise. Julio was great. Completed the furnace inspection and kept me…
Rishard and his team did an excellent job! They were very professional and knowledgeable and answered all of my many questions! They did an awesome job installing my new furnace and even cleaned up everything afterwards! They also did a walk through and explained all my equipment on the furnace and gave me step by…
Joe Blake was great. Prompt, efficient, professional. Walked me through all the info and outlined some good next steps. Felt no pressure to make snap decision, felt like I was well informed and taken care of. Thanks! Earlier experience with Thornton & Grooms: A.J. Demasellis was amazing! He was able to come out a…
Carnell Hartnett was courteous and professional and explained everything he was doing.
The tech did the inspection. He said everything was functioning very well. Hope no issues in coming months now that they removed some parts to inspect. Hope the technician put every part back in properly. Keep my fingers crossed
Alex was prompt, professional, prepared and very knowledgeable. He went out of his way to answer all my questions- even looked up information regarding clearance needed to build a closet around the furnace- which was out of the scope of his visit but he did it anyway and made sure I had all the info regarding how…
The technician was very friendly and knowledgeable. Overall a great experience!
fantastic and high quality, attention to detail and customer service is superior.
👍👍👍
Kyle Peretto did an excellent and extremely through job on our annual furnace maintenance. He also called in for our next AC maintenance. I appreciated his careful, professional manner. He also suggested replacement of the ignitor and humidifier. I've requested Kyle return when we have maintenance issues.
The technician was very knowledgeable and professional. There was a trainee with him and it sounded like he was being very thorough with him and also was very thorough with us. They were not rushed and spent the extra time explaining things that we weren’t sure about.
Aiden was thorough and diligent.
Zane was great. Answered my questions and listened to my concerns. Took care of everything in detail.
Pleasant young man. Professional, Knowledgeable and completed his work in a timely manner. Excellent job.
Brian was very nice personable and thorough gave us a list of the “good bad and the ugly” options on repairs and replacements but did not pressure us into anything. 😊
Kendall was professional and kept me updated about what he was doing and what he found. Provided recommended services. Always love having Thornton & Grooms for all our HVAC repairs and maintenance.
Knows his stuff. On time. Thorough. Pleasant interaction.
Julio is the standard to which I will compare all HVAC Technicians. He was extremely thorough and had great depth of knowledge. His insight helped me as a homeowner and I just might become a HVAC Technician as a result of his meticulous inspection. If there is more work to be done I would pick him! This company should give him a raise NO QUESTION!!
Had no heat, 20 degrees out, Jeff showed up and bing, we have heat again. Great system knowledge, and pleasant.
Wonderful service!
It was a pleasure doing business with Thornton and Grooms. They let you know who is coming to your home before they arrive at your door. They are very informative and courteous, explain everything to you step by step. I would highly recommend them. You will receive a picture and name of everyone they send to your home.
Mr. Lawson performed a furnace inspection and was very detailed in explaining my review.
Brandon has been to our home several times! Always on time friendly, explains everything he does just a super great gentleman! Jim was here explaining some things and also very nice gentleman! BEST COMPANY EVER 😊❤️
Kendall Walker did an exceptional job. Very knowledgeable and professional.
Good friendly workers. Always there when you need them!
The technician was on time and very courteous and very thorough.
Kendall was timely, professional and friendly. He was thorough and informative and explained what he’d be doing and the exact steps I’d need to take next to fix the problem. Very helpful!
Called for service because Furnace had intermittent lighting issues. Tech came out and problem repeated. Tech restated Furnace and began tapping on gas valve and Gas fired on all 3 burners. Tech immediately said you have a bad gas valve. He performed the 19 point inspection but never cleaned or mentioned the Furnace…
Very polite and explained findings in an easy manner.
Ken called, said where he was coming from and how much time it would take to get here. He was punctual and very professional. He took the time to answer questions we had and explained why something needed replacing. He did a thorough HVAC System evaluation. Plus, we had signed up for the Thornton & Grooms Home Care…
Did a no fantastic job! Highly recommend!
Julio was very detailed and patient in explaining all the steps he was going through. I’d highly recommend him and Thornton & Grooms services
The representative Chip came out to my house to give me an estimate on replacing my furnace and air conditioning unit. He was on time, very professional and knowledgeable about their products. I am getting another estimate from other companies to compare but they are definitely on the top of my list. Update: So we…
Same day service was great. A thorough inspection was completed and I feel peace of mind knowing everything is ok. My concerns were addressed. And I felt they were experienced and knowledgeable.
I could not recommend this company LESS!! They are sales people not repair people and I found their services to feel like a scam. We had them out to repair a furnace winter 2021. They told me it would cost $1500 to fix and even with that there was another “several thousand dollar part that could go out at any…
Great job!
Professional and courteous. Would definitely recommend to friends and family.
Great job by Hunter!! He was very patient and very kind to an old grumpy man. Hunter explained the problems and how it will be resolved with repairs. I appreciated every thing Hunter did for us today. Thank you!!!
Right from the start they kept us informed of when we could expect him. Mike was our service tech and he let us know all of our options, took time to explain the problem and did a very thorough inspection of the furnace. I would definitely use them again
4 stars because they didn’t show up when the customer service rep originally said they would. We rescheduled and Christian was polite, patient, and informative during our appointment. He answered all our questions and offered great options for repair and maintenance of our heating and cooling systems. Thanks Christian!
Adam explained the maintenance issues in detail and was very polite and good in work.
Gianni was professional, interactive and very informative of the furnace maintenance. He went through a summary of the visit. Very good job Gianni. I highly recommend Thornton and Grooms for your HVAC service. 6 stars out of 5!👍
Good communication regarding tech assignment and arrival time. Quick, informative and courteous service. Would highly recommended this company and our tech, Jason.
Sergio was early than time giving which was a plus. Very professional and polite. Also explain everything and the services
Called when he was close to my house. Showed up on time. Did a professional job and was very friendly. I give him a 10
I used the winter program to check my furnace. Upon checking Erie found one area (the igniter) was “out of range” and could fail this winter. He suggested repair and called the manufacture noting I was still within the warrentee period. He found the part at the T&G warehouse and retrieved then installed at my home.…
Gianni was courteous, thorough, and professional. Yes I would refer others to this business!
I am extremely grateful and pleased with Mr. Julio's service he provided today. He was prompt and ready for work when he arrived. He was very thorough in his explanation of what tasks he was here to do. Gave detailed options in regards to the work needing to be done and the cost. I'm truly thankful that he already…
Carnell was friendly & explained what he was doing. Got humidifier to work & furnace sounds quieter than b4.
Tristan came for HVAC maintenance. He was very professional, respectful of my property, and asked if I had questions. Great company if you are looking for new installments and/or repairs!
Experienced and professional
we called thornton & grooms after finding a water under the kitchen sink. they set an appointment quickly that fit our schedule. the plumber was friendly and knowledgeable. he was respectful of covid 19. he followed all directives and recommendations. social distancing and a face mask were practiced. he…
Technicians were very professional and did excellent work, great service and very responsive. Thanks!
To begin, the home office called me the day before the appointment to confirm and also notify me that the technician would call to let me know the time he would come. The day of the appointment the office gave me an approximate timeframe & texted the tech’s name and picture. As promised, the tech Brian McVety called…
Joe was professional, extremely polite, knowledgeable and very helpful. He addressed all my concerns and questions. Gave me very detailed info about the system and issues with it. I had very good experience. Highly recommended.
Technician Kyle, did a great job, very professional and therefore I would highly recommend this company.
I’m happy with your service.
Nicole was an excellent representative of Thornton and Grooms. She did she an excellent job on my furnace and was a great communicator as well. A great overall experience!
Nick and Noah were awesome! Very knowledgeable very kind answered all my questions and Was a joy to chat with. It took almost all day to install my furnace but They stayed till the job was finished. Would definitely recommend them to family and friends, and will use them again in the future.
Very professional and informative
Both Joe and Gregory did a great job with explaining everything to me and providing all of my options. Devin Andrew and Chuck were also great, they came the second day to install my new furnace. I am really glad I got their protection plan. I am very happy and satisfied.
Alex, the technician was very thorough checking out my furnace. He located the problem and took care of it. He explained everything to me. I will be using Thornton and Grooms again for whatever problem I might have.
Techs are knowledgable and make you feel at ease by breaking down the details of the issue. Customer service representatives are friendly and very helpful.
Hunter was thorough and efficient. He kept me informed during his work and pointed out areas for me to monitor going forward. At conclusion, he left me with a detailed status report of my system's performance. I wouldn't hesitate to use him again.
Joe was very friendly, knowledgeable and gave us options without overselling. The whole experience with Thornton & Grooms was great. Friendly scheduler, same day service, and a helpful app to watch your service status. We'll call T&G again!
Very pleasant and knowledgeable person. Checked system thoroughly.
he was a really professional.
Nicole was awesome! She was very Thorough and professional! So pleasant,as well.
Very professional and informative
DeSean was polite and professional. He answered all my questions. He was very friendly. DeSean did a great job!
As always his communication was excellent and very personable. Recommend highly. The guys are very kind and courteous with a house full of kids. Always encouraged by how professional and kind the people that come over are.
Fantastic service. Technician kind, patient, and very knowledgeable. Scheduler kept us apprised throughout the day of arrival expectations. Thornton and Grooms is absolutely as good as their outstanding reputation.
Excellent job
Tequila was warm, friendly, went out of her way to do anything she could to help us. I mean she really went out of her way to try everything she could think of to gain us a replacement furnace. Hours of work I am sure that went way above and beyond. Thank you to a dear heart.
Awesome as usual.. Gianni was friendly And knowledgeable. He answered all of my questions and addressed a couple of my concerns. We'll continue to recommend Gianni and everyone at Thornton & Grooms. Thank You so very much!
Carnell was very knowledgeable and explained everything well! Definitely recommend him!
They provided me a Great friendly and helpful service, with no up selling! Thanks Max!
home care club maintenance
Had a great experience with Nathan (Nate). He was very thorough and explained what he had done and the current status of my furnace and air conditioning unit. I would recommend Nate and your company to my family and friends.
Furnace Maintenance. He is very professional. Good understanding of his work. Explained everything very clearly and in detail.
Very efficient and knowledgeable.
Nicole Guzman did a great job! Very thorough, very professional and knowledgeable. I will continue to request Nicole for furnace and AC checks and or repair.
Polite and professional staff. Always impressed with Thorton & Grooms.
Phillip was very knowledgeable and skilled . I appreciate that he informed me every step of the way with the heating system evaluation. Great representative for your company.
Adam Martin did a furnace check, he was GREAT !
Very professional and gave very good tips how to maintain heating system.. explained and demonstrated what went wrong. Replaced the inducer motor and checked for any CO levels pumping out of furnace. My Inducer motor got locked up. Its better to get annual maintenance by them rather than raking up your bill after few things fall apart.
Very friendly and knowledgeable. Thornton and Grooms have helped us many times during an emergency. It’s a relief to know they’re available.
excellent
The tech was great. Knowledgeable, polite and thorough. Their scheduling office needs work. Too many cooks in that soup.
Excellent work very happy with results and crew
Very pleased
Very professional and knowledgeable Thank you Thornton for sending professionals to do the right job and I recommend others going through Thornton and grooms.
Adam, from Thornton & Grooms, is outstanding. He meticulously completed all the maintenance of my two furnaces with skill and efficiency. By sharing his extensive knowledge of all the maintenance procedures, I gained a whole new appreciation for the need to perform annual maintenance as well as how important it is…
He was wonderful!! Highly recommend!
Professional and knowledgeable guy
Philip was very professional, explaining things as he was going along. He would state what the readout of a check should be before he did it and gave helpful tips to keep my system running correctly. Will request him for the next maintenance.
Josh Speck and the other gentleman that accompanied him were professional, courteous, helpful, and knowledgeable. Overall very pleasant experience
Tequila provided good customer service, she was professional, friendly, knowledgable, and provided different options for equipment replacement. Good job!
Kyle Peretto did a outstanding job diagnosing then fixing our furnace...he is an outstanding Tech for the company. Kylie in the office gave us some personal help and service as well. Overall the furnace is rolling again! Thanks Kyle and Kylie!
They have the best customer service. Quick to answer and get you scheduled. They communicate through every step of your repair, to include a real time text update of when to expect your technician. I had to reschedule my furnace install the morning of my morning appt, and they worked to send a team out late in the…
On time good communication and very knowledgeable. Mike took the time to answer all my questions and explain what he was doing, why he was doing it and what the results were. Very satisfied with the inspection and recommended course of action.
Adam was outstanding! It would have been impossible for him to be anymore thorough. His attention to detail was outstanding and his patience in explaining the state of things was impressive. We own a real estate company and come accross service professionals often, this experience was by far one of our best. -Tina
I say that Thornton & Grooms deserves a 10 star rating thus far. Our air conditioner was not working & we were unsure of a company to select. I know that through prayer, God sent me in the right direction. I chatted on line with Anesha who was wonderful. Within half an hour we had a certified service technician…
Furnace was checked. Everything was well explained and put in writing.
Today, I had a Fall heating system maintenance by Nicole Guzman from Thornton & Grooms, and it was very thorough and extremely well done. Nicole was very knowledgeable, skillful, courteous, friendly, and tidy. A true professional! I was totally satisfied with the work performed. The T&G office was also was very…
Alex was great and knowledgeable at his job. He was thorough in his explanation of his work and instructions on maintenance of the device he installed on the furnace.
Jacob was very professional, explaining the work he would be doing, making suggestions about the maintenance, and performing some routine cleaning. The work was thoroughly done and completed in a timely manner.
Ken performed the work very efficiently and was very detailed in doing our annual heating system maintenance. He kept me informed about what was being checked as he went along so I had no surprises when he was finished. I’m very happy with the service he provided. Thanks Ken
Chris was very professional, wore both covers and a mask, and provided a couple of hints to maintain system performance.
Very good job //i am impressed
I feel that the technicians were very professional and knowledgeable of their jobs.
Excellent and thorough. Thank you.
can't say enough for the politeness and knowledge of james, he was very thorough with checking my furnace. he was training a new technician and was explaining things to check. both were polite and professional. very satisfied as always and recommend thornton & grooms for your furnace repairs. 5 stars for james.
Gianni Perry is the most respectful, professional service rep that I have ever encountered. He is a credit to his company. I feel like we are in good hands with Gianni and Thorton & Grooms.
Friendly, knowledgeable, and understanding. Got everything done relatively fast and spotted some things that would have caused a hassle in the long run. Highly recommend.
Mike is always very professional and helpful. He always takes the time to explain everything clearly and he is always thorough.
Ken Miller called ahead, showed up on time, explained everything about the maintenance and was courteous and polite.
He was very informative professional. Let me know the best options for my family.
Super professional, patient, and explained everything so we understood.
As usual the technician was professional and courteous and performed a job to expectations
Very informative in helping us to make a decision
Installed new furnace and thermostat
Julio was great! He took the time to explain everything with me in detail and answer all of my questions. He was professional and respectful and even gave my dog a Thornton and Grooms toy. A+ service.
Alex was prompt and very thorough in explaining what needed to be done and what was ok. He was also able to diagnose and repair the humidifier and furnace in the same visit efficiently and quickly. He also offered extra instructions for me to help maintain the system.
We've used Thornton and grooms now for a couple years their service is awesome The people are very nice and professional they put booties on and clean up their mess when they're done. And they never try to sell you something that you don't need totally trust them.
Very professional and thorough. Both Jordan and Matt answered all of our questions and very very transparent about our options and what would be best for us. We would highly recommend them for HVAC assessment, repairs, and replacement. Jordan came again for an A/C check today and was wonderful! We will be requesting…
Received notification of appt. Followed up on the day of appointment with a phone call saying they would be there within 30 minutes. John P. was on time, professional and courteous. He did a thorough check of the system and found we needed a part replaced and was able to repair it right away. Rechecked the system…
Excellent service, Excellent Value!
Brian Marshall came out to give me an estimate on a new A/C unit. He was polite and knowledgeable when explaining the systems features and patient as i asked questions. As far as cost, Brian gave me information on the several ways to finance the unit. Knowing their were options made the experience less stressful. Thank you Brian
Mike came to my house to inspect my heating and a/c unit and was very helpful. He took his time explaining the issues I had requested to be looked at and taught me a lot. He was very professional his whole time here, would hire the company again.
Everyone that has come to my house to fix or review something from this company is super profesional, they explain you every detail, they know exactly what to do and they are so kind. I’m a member of their Home Care Club and so far is worth it! Great price for their service. I 100% recommend them!
Dan was courteous, thorough, competent and not at all pushy.
Mike is professional and personable serviceman who has serviced our furnace and air conditioning for many years. We don't hesitate to have him in our home doing work. Thank you for always being so helpful, Mike! 2/24/22 update: Dan B. came out to do the yearly check on our furnace. He was friendly, very kind and…
He was very helpful and informative
Mike was courteous, prompt, professional, and respectful. He went above and beyond any other HVAC company I've seen as far as inspecting my furnace, and explaining what he was doing and looking for. Unfortunately, the number of issues and costs to repair my 26 year old furnace outweigh a repair, so a replacement will be required.
Hunter was on time, very thorough, and very helpful. Made sure I understood everything and my options.
Excellent expertise and explained the key parts of my heating system very well. Provided lots of tips, hacks, etc that I wasn't expecting. Will be getting my business in the future.
Hunter was great! Courteous and professional; he answered our questions and made cost-effective recommendations.
The service provided by Dan Beckett was timely, meticulous and met every expectation! Dan thoroughly explained everything, did not rush, and was very professional. I gladly recommend Thornton & Grooms and Dan Beckett for your HVAC needs.
3/15/21 First visit: Isigned up for their one year program which discounted more cleaning and camera view of septic pipes and other HVAC service. This makes it a good value for me. they were very responsive came out right away when I needed my pipe unclogged, and then did a follow-up camera inspection of my system…
Khoder the Technician was very professional and honest. He knows everything there is to know with regards to HVAC. He figured out my problem very quickly and presented all the options to fix it in a honest and efficient manner. Thank you so much for you fine service. Be safe, Customer Joe.
Excellent customer service and technicians were very knowledgeable!
Phil conducted a very thorough inspection of the furnace and explained everything very well including what options were available. Excellent level of service and professionalism. Thank you.
We had no heat-tech came-after explaining he had to replace motor (Carrier) which run between $150-$300-and then he proceeded with scare tactics "Now if this does not work-you will loose that money which he quoted an obscene amount of $1,350.00-then you have to get a new furnace-I told him to leave and what a sham…
This was my first appointment with Mike Lilley. I was informed that an additional appointment is required to fix the problem, but I know that I can depend on Mike through the whole process. Mike was very helpful, kind & informative.
This was a routine furnace check at no charge to us. We did ask to have the filter changed. It was handled quickly with parts already on the truck. Charges were fair and revealed up front.
Mike was professional he was everything you would want in quality technician.
Awesome business. Everyone was very polite and knowledgeable.... from reception, dispatch, and the technicians. Technicians that helped me out were- Tony Paterno, Patrick Somers, and Walter Stone. They were all wonderful, and worked great as a team. They replaced my water heater, and found what was leaking! Great work.
This was my first experience with Thornton and Grooms and at this point, I am very impressed with their service. It seems like in recent years, customer service and communication has become a rare commodity in the service industry. Not so with Thornton and Grooms. I scheduled online - and the process is great - it…
Replaced a gas line for gas dryer, did a great job, very professional and also able to answer questions about other HVAC topics. Would recommend.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
