How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for heating system repair
Clear ✕All 378 Google reviews tagged “Heating system repair” · showing 20
Kyle Knight was professional and very knowledgeable about my furnace. He was respectful to my home as he wore shoe covers and turned out the lights when he was done. Awesome young man.
25 year customer. The Service Tech was beyond amazing and probably the only reason I will stay using Thornton & Grooms. Their pricing has reached the point of absurd. Based on the hours and parts involved they are doubling what the cost should be. My 5 stars is for the most professional tech I have ever dealt with.
Very Friendly and Professional Did Really Good Job Fixed My Heating System Went above and beyond My Expectation Was Awesome you made this Army Veteran and My Wife Very happy now that we have Heat And Made Kitty Cat Oliver Happy because he can stay Warm Bless you and your family
Very professional problem solved thanks!! All questions were answered and future jobs were planned. Good job!!
Jeron was punctual, professional and extremely knowledgeable. He quickly identified the problem with our system and identified the most effective solution. We are very pleased and happy to recommend his services to anyone
Very knowledgeable and efficient and friendly. He called and let us know when he’s coming. Once there, he explained everything he was going to do. Very knowledgeable, efficient and polite. He even helped us schedule the next appointment.
Furnace not turning on Juan came for service call , found the issue right away. Problem solved He explained options, allowing us to make an informed decision He was knowledgeable, efficient, personable, respectful and pleasant We will certainly ask for him again
Alexender was gre6
Professional but too much Expensive better to check with other companies
After a routine check of our furnace, Thornton and Grooms identified that we had rust spots and possible small holes in our heat exchanger. They rapidly scheduled an appointment to completely replace everything (which was still covered under warranty). Dan did an excellent job with the install and was both…
When you choose Thornton and Grooms, you can be confident that the job will be done right. Their team is always polite and skilled. I only call them for heating, cooling, and plumbing needs. They may not be the cheapest option, and their prices are often higher, but you can trust them to stand by their work. You…
Outstanding work from Joseph Czank, David Majeska, Seth Keefer, Sael Olivares, and Raymond Thompkins (Heating & Cooling and Electrical Install teams). They completely removed our 21-year-old HVAC system, installed a new single-stage Lennox setup, rerouted electrical to a new location, and added an electrical panel…
We had a great visit from Paul who went above and beyond! Fixed our plumbing issue with no problem!
Take great care of us Everytime! Definitely not cheap, but the work quality, customer service, and timeliness are worth it.
⭐⭐⭐⭐⭐ I’ve been using Thornton & Grooms for years, and I’ve always had a great experience. Mason was especially helpful—he was extremely knowledgeable, professional, and took the time to explain everything clearly. You can tell he really knows what he’s doing and genuinely cares about doing a great job. I highly…
Kyle came out to test my new furnace. He was prompt and very professional. Very happy with the work he did.
Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit…
Robert was kind and just a wonderful person to have in my home. He showed and explained every detail of all the he found as he went along. With anything that needed to be placed or added to my unit. I never felt over welmed in any way talking to him. He is a blessing to this life. Thank you very much for sending Robert to us.
The whole team was incredible. Our furnace and air conditioning units were very old. Everything was explained along the way. We choose to replace the units and don't regret it.
We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
