Thornton & Grooms

Kyle Knight was professional and very knowledgeable about my furnace. He was respectful to my home as he wore shoe covers and turned out the lights when he was done. Awesome young man.

25 year customer. The Service Tech was beyond amazing and probably the only reason I will stay using Thornton & Grooms. Their pricing has reached the point of absurd. Based on the hours and parts involved they are doubling what the cost should be. My 5 stars is for the most professional tech I have ever dealt with.

Very Friendly and Professional Did Really Good Job Fixed My Heating System Went above and beyond My Expectation Was Awesome you made this Army Veteran and My Wife Very happy now that we have Heat And Made Kitty Cat Oliver Happy because he can stay Warm Bless you and your family

Very professional problem solved thanks!! All questions were answered and future jobs were planned. Good job!!

Jeron was punctual, professional and extremely knowledgeable. He quickly identified the problem with our system and identified the most effective solution. We are very pleased and happy to recommend his services to anyone

Very knowledgeable and efficient and friendly. He called and let us know when he’s coming. Once there, he explained everything he was going to do. Very knowledgeable, efficient and polite. He even helped us schedule the next appointment.

Furnace not turning on Juan came for service call , found the issue right away. Problem solved He explained options, allowing us to make an informed decision He was knowledgeable, efficient, personable, respectful and pleasant We will certainly ask for him again

Alexender was gre6

Professional but too much Expensive better to check with other companies

After a routine check of our furnace, Thornton and Grooms identified that we had rust spots and possible small holes in our heat exchanger. They rapidly scheduled an appointment to completely replace everything (which was still covered under warranty). Dan did an excellent job with the install and was both… Read full review

When you choose Thornton and Grooms, you can be confident that the job will be done right. Their team is always polite and skilled. I only call them for heating, cooling, and plumbing needs. They may not be the cheapest option, and their prices are often higher, but you can trust them to stand by their work. You… Read full review

Outstanding work from Joseph Czank, David Majeska, Seth Keefer, Sael Olivares, and Raymond Thompkins (Heating & Cooling and Electrical Install teams). They completely removed our 21-year-old HVAC system, installed a new single-stage Lennox setup, rerouted electrical to a new location, and added an electrical panel… Read full review

We had a great visit from Paul who went above and beyond! Fixed our plumbing issue with no problem!

Take great care of us Everytime! Definitely not cheap, but the work quality, customer service, and timeliness are worth it.

⭐⭐⭐⭐⭐ I’ve been using Thornton & Grooms for years, and I’ve always had a great experience. Mason was especially helpful—he was extremely knowledgeable, professional, and took the time to explain everything clearly. You can tell he really knows what he’s doing and genuinely cares about doing a great job. I highly… Read full review

Kyle came out to test my new furnace. He was prompt and very professional. Very happy with the work he did.

Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit… Read full review

Robert was kind and just a wonderful person to have in my home. He showed and explained every detail of all the he found as he went along. With anything that needed to be placed or added to my unit. I never felt over welmed in any way talking to him. He is a blessing to this life. Thank you very much for sending Robert to us.

The whole team was incredible. Our furnace and air conditioning units were very old. Everything was explained along the way. We choose to replace the units and don't regret it.

We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.

He was very good and knowledgeable and walk me through things All in all I would hire - I couldn’t offer a better compliment than that

Friendly and professional workers

Very helpful, everything well explained and all options clearly presented.

Dakota was very knowledgeable and helpful He shared all the details before fixing the the furnace Recommend him strongly

Joe was really helpful in answering my questions and easy to talk to!

Brian did a great job on my new furnace quote. He explained all of the options and financing details very throughly.

Joshua Speck of Thornton & Grooms came to our home twice -- one day to assess the problem with our boiler and the next day to fix the problem with new equipment. He showed us the failing parts, explained how they were negatively impacting the boiler's operation, then told us the cost of new equipment and labor that… Read full review

Great service, very nice person who helped, made sure the whole system was safe instead of just stopping at the problem.

5-star service from Tariq Baskerville. He was prompt, professional, and very knowledgeable. He diagnosed a clogged condensate line on our boiler and had it cleaned and running perfectly in no time. He was great with my family and kept the workspace spotless. We ended up joining the Home Care Club because of the… Read full review

Dan came out for a furnace tune-up and did a thorough, professional job. He carefully checked the entire system and made sure everything was running properly. He was knowledgeable, efficient, and took the time to ensure the furnace was in great condition. I appreciate the quality service from Thornton & Grooms and… Read full review

Mason Smith came out to give me a quote on a new boiler. He kept it 100% with me. He showed me the problem and best money saving way to resolve it. Prompt and professional.

Steve was my service person. Steve was very thorough, he explained everything he did. We really appreciated his feedback.

Extremely disappointed with the lack of communication and the way my refund has been handled. After paying a deposit, I was explicitly told: “It’s your money — you can get a FULL refund. This is just to lock in a date while we wait for parts.” Based on that assurance, I moved forward. Since then, communication has… Read full review

Thorton and Groom was a pleasure to work with from the quote thru the installation. Replacement was expensive but multiple quotes were comparative I am glad I went with them

Technician was super knowledgeable and efficient. No leaks detected. Job complete. Steve was great and checked all the repairs and installations. Mr Baldini was super nice and helpful in setting us up for the next technician.Erin did a fine job rebuilding a toilet and some troubleshooting.Todd did a great… Read full review

Nick G. from Thornton and Grooms came out and did a routine furnace inspection as part of Home Care Club. He discovered some heat cracks and stress on the heat exchanger. He was fantastic in explaining the situation and what he was required to do and the risks it posed. He did great catching the start of a larger… Read full review

Dakota was extremely helpful. He was very thorough in his inspection of our furnace and was able to diagnose the problem quickly. He was also very friendly and clearly explained the problem. Really appreciate him coming out on a very cold day. Tequila did an excellent job explaining our furnace replacement options… Read full review

Had a furnace repair/check today after calling overnight service regarding a big puddle of water on basement floor. Dan identified and repaired the water leak following my explanation of past repair. Also scheduled a yearly plumbing check and Devin was able to diagnose a dripping sink. Honestly, one of the nicest… Read full review

Tony was great! Friendly, on time, and responsive and fixed the problem right away.

Stephen was professional and polite. He explained everything throughly.

Excellent service!! Victor was quick and efficient.

Dakota did a great job, very friendly and knowledgeable.

Dan exceeded my expectations. Professional and took time to explain what I needed. I learned about how my furnace works and also the importance of maintaining my maintenance schedule.

Great service, professional and kind.

Zak P was great. Informational and professional. **2025 update** Dave L & Andre C. were great too! Kudos to the entire team over there.

Lavian was wonderful and very informative! He was quick and gave me all the information I needed to make informed decisions about my home’s heating system. Thank you again!

Mike was able to come quickly when we lost heat, was thorough and fixed the problem efficiently! We will definitely call next time we need help.

Thornton & Grooms sent out Trevor Koch to fix our furnace, and the experience was excellent from start to finish. Trevor was professional, knowledgeable, and took the time to clearly explain what was going on and what needed to be done. He worked efficiently, answered all of my questions, and made sure everything… Read full review

We were able to get a tech the same day. Stephen got our furnace back up and running in no time. He was very professional, extremely knowledgeable about our furnace issues & very friendly. He also gave some helpful pertinent info to help with future decisions on our furnace & left info on their service plan.

Kaleb very kind and thorough. I had a ticking noise on the furnace and he fixed quickly and easily. Very professional as all the techs have been. Very happy I’ve used Thornton & Grooms

Two clean and respectful men came by at the expected time, explained their experience and intentions, and findings. Mike was pleasant and polite. His and Brian explained the situation and signed me up for the service, which was far less than we had anticipated. I'm grateful we lucked out and found Thornton and… Read full review

Chip was very nice, personable, knowledgeable, and supportive. Being told you need a new furnace three days before thanksgiving at the tune of $9000 was not ideal but Chip helped us through all our options and made us feel comfortable with our decisions. Very satisfied.

Thornton and Grooms was very responsive to fixing our heating issues. The technician, Lavian, did an excellent job of diagnosing and repairing our furnace. He took the time to answer all questions and was transparent throughout the entire process. Thanks!

Dan J was friendly, fantastic and reliable. Highly recommend

Alex was great. Nice young man

Great. Professional. Helpful. Personable.

Aiden is professional, knowledgeable, and patient. Is welcomed back any time.

I was simply amazed at Thornton & Grooms professionalism, knowledge and integrity on all the changes I needed. Shout out to Tequila W. Who not only took her time but walked me through everything with keeping my budget intact. Anything HVAC make sure you ask for her. I will be using their services forever.

Got a good price to fix my aging heater. Fast install and some pro tips on how to get a few extra years out of a 17 year old system. 10 outta 10 for recomend.

12-5-24 If you’re looking for a quick answer, you will find no one else better as I can confidently say with the experiences not only we’ve had, but my parents who first referred me, we’ll be customers for life! For those of you like myself who like to know the why someone feels a certain way, let me explain. A few… Read full review

The service man came in a reasonable time. Got my furnace working and answered all my questions and explained the issues to me so that was able to understand.

Very prompt, courteous and professional. Did a great job and kept me updated throughout. Found a potential issue and took the time to thoroughly check it out and correct it.

Well trained technians. I have been calling on T&G for years now. They are always professional and knowledgeable. They clean up after themselves and are kind people.

Great service. My furnace is making heat again with many new parts!

Outstanding service to repair problems with my boiler system. Tariq was knowledgeable, friendly, and respectful of the property. He answered all of my questions.

10/2025 Thornton & Groom repaired our furnace. The technician was well skilled and knowledgeable. The service window was wide open from 8am to 8pm, which required me to clear my entire day's schedule. Service was scheduled 2 business days out; I called on Saturday and the earliest available appointment was Tuesday.… Read full review

Shane expertly explained the repair and why it's recommended. I was comfortable with his evaluation and repair. Would recommended to all.

Excellent service!

David Rudd has been very good at what he does! We appreciate the pro efficiency he demonstrated.

We had a malfunctioning heater, and I was able to schedule them for the same day. The company was quick to respond and Lavian called me first thing. Very professional, and communicative in their work. Would recommend.

Very knowledgeable and professional. Gave me very good insights on how to keep my system running smoothly. Highly recommend!

As part of their service they came to our home and inspected the HVAC system. Dan was very professional. He had a checklist to make sure he was thorough. We have an old system and he made sure everything was working correctly. He gave us prioritized recommendations on what might need replacing and approximate costs.

Tariq was outstanding. Professional, fast, and polite. Would use Thornton & Grooms again.

I just had a terrific early season furnace check. The technician Nick Garrett was thorough and answered all of my HVAC questions while performing the work. I cannot recommend these guys enough for your home HVAC needs.

John was very professional, friendly and helpful throughout the entire inspection.

Excellent job by our technician, Dave? In everything to us!

John did an excellent job in servicing my furnace! He was efficient, freindly, & provided results & options as he went along. I appreciate that he acted as a true professional in his time here.

I am loyal to Thornton And Grooms 100%! They are amazing. Today I had an appointment with Tequila Wilkerson. She was informative, patient and knowledgeable about her craft. Our family will continue to use your company for all of these reasons!!!

AC unit is little bit old but working fine. I was lured into buying this service contract where they come and do inspection and cleaning. AC was working good, I just had refrigerant filled last year. This guy came and said why don't you buy the condensor from us. My wife said AC is working fine , so why should we.… Read full review

Alex was great. He went above and beyond.!

⭐️⭐️⭐️⭐️⭐️ Absolutely Fantastic Experience! I had Zack come out to give me quotes for some electrical work, and I couldn’t be happier with the experience. From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He took the time to listen to what I needed, explained everything… Read full review

Mike is a good guy, experienced and knowledgeable.

Silvio, Thornton and Grooms was absolutely very professional very thorough. I would highly recommend him.

On time. Super helpful. 5 stars.

Daryn Byrd upon entering my furnace room immediately understood my hot water heating system. Although my house is only 5 yrs old he quickly ascertained the existing problem and offered solutions for now and/or later. Impressed with his professionalism and knowledge, I approved his suggestions and the plan to move… Read full review

Kevin did a great job. He knew his stuff and answered all my questions. Thanks Kevin!

The service technicians are always very helpful I had my furnace and a/c installed over 3 years ago was a difficult job for me and them in worst weather conditions we've had was like - 20 that February week and they came out to fix water pipe and found leak in furnace. But I must say took a little longer then… Read full review

Daryn was great. Professional, courteous and he did a great job. Very trustworthy and honest.

Thornton & Grooms has become so disappointing. I think their technicians are now much more skilled in high pressure sales tactics than the actual repair/maintenance work (which has really gone down in quality). I'm changing my rating to just barely one star. Back in 2020, I moved into a new home just as the… Read full review

Took a few tries but got my complicated problem on a complicated lennox furnace fixed and called to make sure things were done correctly

Excellent service. Very professional & friendly. 👍

Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job… Read full review

A big thanks to Thornton & Grooms for the excellent work performed at my house on the air handler and heat pump. Every one involved from Dionne in sales to management and to all the service technicians who went above and beyond to get the job done. Thank you Joshua Barnes, James Hochstetler, Jason Hernandez and… Read full review

Feras was punctual, very helpful and professional. Diagnosed problem got part and installed in the same day.

Jordan was awesome; fri endly; knew what he was doing. Thanks!!

We have used Thornton & Grooms on several occasions for HVAC AC maintenance and plumbing. Everyone we've encountered from the schedulers to the technicians and sales team have been pleasant, helpful and knowledgeable. We will continue to utilize their services as needed. 6/24: Devin was helpful, knowledgeable, and… Read full review

Ben Schuchard was Great! Very punctual, knowledgeable, polite, patient and explained patiently all the things I asked. I am very happy with the fast response of Thornton & Grooms and great service. . We are happy with the service provided by Thornton & Grooms.

Dan did an amazing job, coldest day of the year with no heat. He got here quickly, was very clear in explaining everything, and had the furnace up and running in less than an hour.

Kyle was A terrific source in repairing our issues. He is thorough and knowledgeable about the issues weird. I would highly recommend Thornton & Grooms for any HVAC issues you may have.

Although Dave, who was our service man twice for this issue, was excellent, I can not give 5 stars to the company as a whole this time. The service system they use is one that implies that a customer has nothing to do all day except sit at home near their cell phone. They call or text, then if you're available, they… Read full review

Heating services : just wanted to let you know that John was a top tier . He was super thorough in explaining things and gave me some solid recommendations. Very impressed!

Recently had to install two new furnaces (they always go out in dead of winter) and the T&G team was top notch, not to mention very courteous and professional. Highly recommended!

T & G team was wonderful! Very efficient and friendly. I would highly recommend them!

Technician was very knowledgeable and gave me several ways to fix my problem. Wasn’t trying to just do the most expensive repair. Really trusted his opinion!! I'd give him a 10 star review!! He found a blockage in one of the exhaust pipes! Really saved the day for us!!! Thanks Chris!!!!

These guys did a great job, and were highly professional I just had James M, come to service my ac unit, he did an exceptional job, I really love the work, and professionalism that every employee here does to represent the company...great work today I had mike L he was great!

They recommended adding an electric device to boost startup to make A/C unit last longer. I did have them add the device. I was not pressured, though. They are very responsive. Once, they had to come in the middle of the night when I had no heat. I always have them out twice a year.

Lavian was a great representative. Very thoughtful and professional. The communication between phone reps and customers is the only lacking thing with this company. Called and left messages 3 times to talk about service before rep came out and got no return call.

Technicians are professional yet friendly and considerate.

This man, Dorian…who came to our house and talked to us about our furnace and our water heater was a wealth of knowledge, personable and very easy to get along with. The Parks Family.

Again, great doing business with T& G. As always you guys are terrific! Erie was completely professional , polite and on time. I am totally on board with T & G being my 1st call for any future services!!!

Daniel J. from Thornton & Grooms did an outstanding job! He discovered the motor was leaking while checking my heating system for the Winter. He ordered the part, which was still under the Manufacturer’s warranty, and came back to install it and clean the system, once the part came in. He was honest, thorough and… Read full review

Kyle and his intern Patrick were very knowledgeable about what they were doing, as well as very detailed in the service they were providing.!

He was very knowledgeable professional funny and business oriented and would recommend him and your company.

Tony is an amazing representative of Thorton and Grooms Because of him we will never use anyone else

Dan arrived for the service call with a 30 minute notice. Inspected our A/clC unit and found the problem. We gave him our concerns and he took care of the problem and cleaned up all the mess around the furnace.

I’ve been a customer of Thornton & Grooms for many years. I have always found their work to be excellent. Today’s visit was to check out the A/C. As usual the job was completed and as usual I am completely satisfied with the service. Everything checked out OK. I continue to be a very Satisfied Customer!

Brian was very knowledgeable and answered all questions

very efficient a/c check.

Did a very good job. Was very personable and explained all the work he did and all my options

DJ and Augusta were a true delight to work with. They performed the task of finishing up on lining the new kitchen stack line in a timely manner. They did a fantastic job cleaning up. I highly recommend Thornton & Grooms if you are looking for competent professional plumbers. You can't go wrong.