How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for install AC
Clear ✕All 379 Google reviews tagged “Install AC” · showing 20
On time,and professional. Informed me every step. Clean And efficient
Very professional and enlightening ❗️
I am writing to commend the exceptional service provided by Tequila Wilkerson. Her expertise and professionalism were evident throughout our meeting. Tequila not only possesses an impressive depth of knowledge regarding air conditioning systems but has the ability to communicate complex information with clarity…
Lucas quickly saw the solution to our water supply problem. Contacted the Royal Oak water department and worked together to solve the problem. All was completed the day after our call.
Alexender was gre6
Just a great job as usual from thorton. All three were just so nice.
Did a great job and explained everything I needed to know, with notes on supplies left on unit
They are my only caller for all my plumbing and A/C needs. Their work is immaculate. Everyone is super friendly. I highly recommend them for anything you need.
The company is the best I have ever looked to for hvac and plumbing related service. Our air conditioner needed replacement Eric sales consultant kept it simple and professional and personable as he explained the consideration for our purchase. Customer service is a real positive. We always trust the work they do. Thomas is a real pro.
Very professional, excellent work, on time,. The salesman Don took his time and explained everything to me. The installer Joe was very nice and did professional excellent work. I highly recommend Thornton and Grooms.
Outstanding work from Joseph Czank, David Majeska, Seth Keefer, Sael Olivares, and Raymond Thompkins (Heating & Cooling and Electrical Install teams). They completely removed our 21-year-old HVAC system, installed a new single-stage Lennox setup, rerouted electrical to a new location, and added an electrical panel…
In a word, awesome. I absolutely would recommend these guys. Total professionals. Our old AC and furnace had been acting up. Sparing everyone the details, we were experiencing problems every year with the old units. The AC unit was leaking water in the basement late in the day. I called, left a message with the AI…
We have been a customer with Thornton & Grooms for several years. Brandon and team were very professional and knowledgeable. He answered any of our questions and explained how our new furnace and air conditioner worked. I would highly recommend him!
Nick from Thornton &Grooms came over to do the yearly maintenance on my A/C. He was very thorough, professional, and easy to work with. He explained all of the mechanics that he would be checking and explained them to me. He took the time to explain how the UV lights worked inside the unit and showed me how to…
Tequila is very knowledgeable with the Lennox line of home comfort systems and am looking forward to the installation and everyday use of our new system
Brandon and his team were great. Professional, respectful of my home, patient explaining the new thermostat operation. Answered all my questions. Assuming this is a good system considering the price, I would recommend them.
Over the years, since 2018 , we have had Thornton & Grooms install and service a number of items in our home. We appreciate the cordial, professional manner shown by each of the T&G people.
Best, quickest and neatest replacement of complete HVAC system! Very knowledgeable and courteous- highly recommend
Donte was very efficient and thorough in explaining all the details and information on installing a new air conditioning unit and system. I enjoyed learning and talking to him, I haven’t decided to go with his company yet still collecting estimates.
Tequila was extremely friendly, knowledgeable and helpful in figuring out which AC would best fit our needs and space.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
