How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for install AC
Clear ✕All 379 Google reviews tagged “Install AC” · showing 40
On time,and professional. Informed me every step. Clean And efficient
Very professional and enlightening ❗️
I am writing to commend the exceptional service provided by Tequila Wilkerson. Her expertise and professionalism were evident throughout our meeting. Tequila not only possesses an impressive depth of knowledge regarding air conditioning systems but has the ability to communicate complex information with clarity…
Lucas quickly saw the solution to our water supply problem. Contacted the Royal Oak water department and worked together to solve the problem. All was completed the day after our call.
Alexender was gre6
Just a great job as usual from thorton. All three were just so nice.
Did a great job and explained everything I needed to know, with notes on supplies left on unit
They are my only caller for all my plumbing and A/C needs. Their work is immaculate. Everyone is super friendly. I highly recommend them for anything you need.
The company is the best I have ever looked to for hvac and plumbing related service. Our air conditioner needed replacement Eric sales consultant kept it simple and professional and personable as he explained the consideration for our purchase. Customer service is a real positive. We always trust the work they do. Thomas is a real pro.
Very professional, excellent work, on time,. The salesman Don took his time and explained everything to me. The installer Joe was very nice and did professional excellent work. I highly recommend Thornton and Grooms.
Outstanding work from Joseph Czank, David Majeska, Seth Keefer, Sael Olivares, and Raymond Thompkins (Heating & Cooling and Electrical Install teams). They completely removed our 21-year-old HVAC system, installed a new single-stage Lennox setup, rerouted electrical to a new location, and added an electrical panel…
In a word, awesome. I absolutely would recommend these guys. Total professionals. Our old AC and furnace had been acting up. Sparing everyone the details, we were experiencing problems every year with the old units. The AC unit was leaking water in the basement late in the day. I called, left a message with the AI…
We have been a customer with Thornton & Grooms for several years. Brandon and team were very professional and knowledgeable. He answered any of our questions and explained how our new furnace and air conditioner worked. I would highly recommend him!
Nick from Thornton &Grooms came over to do the yearly maintenance on my A/C. He was very thorough, professional, and easy to work with. He explained all of the mechanics that he would be checking and explained them to me. He took the time to explain how the UV lights worked inside the unit and showed me how to…
Tequila is very knowledgeable with the Lennox line of home comfort systems and am looking forward to the installation and everyday use of our new system
Brandon and his team were great. Professional, respectful of my home, patient explaining the new thermostat operation. Answered all my questions. Assuming this is a good system considering the price, I would recommend them.
Over the years, since 2018 , we have had Thornton & Grooms install and service a number of items in our home. We appreciate the cordial, professional manner shown by each of the T&G people.
Best, quickest and neatest replacement of complete HVAC system! Very knowledgeable and courteous- highly recommend
Donte was very efficient and thorough in explaining all the details and information on installing a new air conditioning unit and system. I enjoyed learning and talking to him, I haven’t decided to go with his company yet still collecting estimates.
Tequila was extremely friendly, knowledgeable and helpful in figuring out which AC would best fit our needs and space.
Every part of the process so far has been timely professional and priced reasonably. Our sewer drains from the house we clogged and not even water could penetrate and flow through our drains. We called late in the afternoon and due to flooding of the basement they promised a technician would be to our house that…
Took advantage of an elderly couple who didn’t know any better during a mini split install, charged $8100 for a single head unit straightforward installation 12k Mitsubishi unit and then “discounted it” $700 to make them feel like they were getting a good deal. $5000+ in labor and a $2500 retail worth of equipment.…
He was knowledgeable and helpful and efficient with his time. I give him a "👍 "!
Chris provided a thorough analysis of our HVAC system. He provided multiple options, with pricing, and financing. We really appreciated his friendliness and service.
Excellent service from Jeremy and Seth. They did a full day install of a furnace, humidifier, and ac unit. This was a big job and I never heard them all day aside from occasional screw drivers. They were polite and professional.
Install went well and they did a great job sealing up everything they worked on. They cleaned up pretty well and house is starting to cool off already.
Very Knowledgeable and Friendly!
I have a T&G service contract and when Medhie came out (on Tuesday) he discovered water issues and holes in both of my Lennox units. The repair costs were going tk be substantial so I asked for a sales guy to come out and Brian come out the following day (Wednesday) and we talked thru the options. He helped me…
Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019
Kevin and Matt were Very personal and professional.
Devin was outstanding. Very respectful, thorough and nice. Great job
I was calling around for estimates for a central air conditioner. Thorne and Grooms was on of the companies called. Appointed made easily with their Bot for same day as called service 3PM. Ms. Tequila Wilkerson arrived promptly. Very cordial. She accessed the outdoor equipment already at the house(including…
T&G's quote was very competitive and there install date was very timely too. Curt were very professional, on time, clean and respectful. They did an outstanding job of installing a second water meter.
AC unit replacement. Such a pleasant and knowledgeable young man. Did an excellent job. Kept us informed the whole time.
June 2026 - I have another great review for Thornton and Grooms. Jeron Greene came to check out our AC unit, and addressed other minor concerns we had. He was very friendly, professional, personable and took time to explain anything we asked. We've had T&G out at least 5 times now and each time the technicians and…
Craig is a professional. Videoed my sewer line. Knew what he was doing, explained everything in detail, laid out options. Great first impression.
Fantastic work! Sael, Brandon, and everyone else I communicated with on the crew were extremely professional and explained everything clearly.
Very professional AC installation. I strongly recommend them for a proper installation
Ian was very professional and did a great job updating our electrical to accommodate our new AC unit.
Eric was exceptional:Gave a true estimate of HVAC Explained options so I could understand Used his own system as a basis for recommendations Suggestions were based on area of house not on me too product Thoroughly enjoyed being with him; professional, aware of my concerns, discussed with me as he would a friend He…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
