Thornton & Grooms

We had a partially collapsed sewer drain, discovered after the drain specialist cleaned it out and filmed the collapsed portion. They advised restoration with a "cure in place" pipe. Billy and crew who did that day-long job were professional, respectful of our time and property.

The company is the best I have ever looked to for hvac and plumbing related service. Our air conditioner needed replacement Eric sales consultant kept it simple and professional and personable as he explained the consideration for our purchase. Customer service is a real positive. We always trust the work they do. Thomas is a real pro.

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Paid $240 for a care club membership. They came out to do my ac check and charged $322 (that was with a discount for being a member) to spend 20 minutes to remove panels and hose my ac filters off. They over charge drastically when I thought being a loyal club member would save money it only gave them the ability… Read full review

Had a recheck by Mitchell, the furnace tech. He was very knowledgeable and professional. I would highly recommend Thornton and Grooms. Also had Alex Dixon install whole house purifier. He was very professional and did an excellent job. I think Thornton & Grooms are the best!!!

Love these folks! This is the 3rd time I’ve had them out for my old plumbing issues and they are always kind and amazing. Great communication, amazing customer service. Can’t recommend them enough.

Provided professional and attention to detail services. Did not leave job until we were satisfied! Would recommend!

Great experience, very professional clean and easy to work with. Alex was great!

From the estimate through installation of my new water softener, the people from Thornton and Grooms have been prompt, professional, communicative, and courteous. They have explained things clearly and not tried to upsell more than I need. They have exceeded my expectations. I’ll return to them for future needs.

1/7/26 Devin is polite and respectful. I appreciate his willingness to help and expertise. 3/22/24 Mike is knowledgeable, informative, and uses easy to understand language. He was able to diagnose my sewage and plumbing issues immediately. He is honest and demonstrates integrity in his work. He went through the… Read full review

Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks… Read full review

Very timely and professional! Will definitely be using this company for any hvac!

detailed explanation of everything. responsive to my requests

I cannot say enough good things about Shane, Paul, and Tony. They made an unbearable situation just a little easier to handle. They were beyond friendly and knowledgeable, but above all they were compassionate to our plight. They walked us through everything and gave us all our options to resolve the problems. Hands… Read full review

Very professional and thorough. Answered all questions and offered several options. I would recommend Steve Pouloit and Thornton and Grooms.

Thorton and Grooms continue to impress us with their professionalism and job well done. We have used them for plumbing and heating and pleased every time.

⭐️⭐️⭐️⭐️⭐️ Absolutely Fantastic Experience! I had Zack come out to give me quotes for some electrical work, and I couldn’t be happier with the experience. From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He took the time to listen to what I needed, explained everything… Read full review

Gavin Goodin is amazing! Listened to the issue at hand and double checked everything needed for the job to proceed before the quote was presented. He was very thorough, meticulous and considered privacy within the house. Always wearing a smile while performing the work (eventhough how tight and narrow the soaces… Read full review

Chip was a fantastic guy to deal with and definitely a great company to do business with, should be a button with ten stars

CRT Came out To replace an outside spigit. He was very personable, he kept me informed throughout the process. He was very Friendly and Professional. Highly recommend him!