Thornton & Grooms

We had a partially collapsed sewer drain, discovered after the drain specialist cleaned it out and filmed the collapsed portion. They advised restoration with a "cure in place" pipe. Billy and crew who did that day-long job were professional, respectful of our time and property.

The company is the best I have ever looked to for hvac and plumbing related service. Our air conditioner needed replacement Eric sales consultant kept it simple and professional and personable as he explained the consideration for our purchase. Customer service is a real positive. We always trust the work they do. Thomas is a real pro.

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Paid $240 for a care club membership. They came out to do my ac check and charged $322 (that was with a discount for being a member) to spend 20 minutes to remove panels and hose my ac filters off. They over charge drastically when I thought being a loyal club member would save money it only gave them the ability… Read full review

Had a recheck by Mitchell, the furnace tech. He was very knowledgeable and professional. I would highly recommend Thornton and Grooms. Also had Alex Dixon install whole house purifier. He was very professional and did an excellent job. I think Thornton & Grooms are the best!!!

Love these folks! This is the 3rd time I’ve had them out for my old plumbing issues and they are always kind and amazing. Great communication, amazing customer service. Can’t recommend them enough.

Provided professional and attention to detail services. Did not leave job until we were satisfied! Would recommend!

Great experience, very professional clean and easy to work with. Alex was great!

From the estimate through installation of my new water softener, the people from Thornton and Grooms have been prompt, professional, communicative, and courteous. They have explained things clearly and not tried to upsell more than I need. They have exceeded my expectations. I’ll return to them for future needs.

1/7/26 Devin is polite and respectful. I appreciate his willingness to help and expertise. 3/22/24 Mike is knowledgeable, informative, and uses easy to understand language. He was able to diagnose my sewage and plumbing issues immediately. He is honest and demonstrates integrity in his work. He went through the… Read full review

Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks… Read full review

Very timely and professional! Will definitely be using this company for any hvac!

detailed explanation of everything. responsive to my requests

I cannot say enough good things about Shane, Paul, and Tony. They made an unbearable situation just a little easier to handle. They were beyond friendly and knowledgeable, but above all they were compassionate to our plight. They walked us through everything and gave us all our options to resolve the problems. Hands… Read full review

Very professional and thorough. Answered all questions and offered several options. I would recommend Steve Pouloit and Thornton and Grooms.

Thorton and Grooms continue to impress us with their professionalism and job well done. We have used them for plumbing and heating and pleased every time.

⭐️⭐️⭐️⭐️⭐️ Absolutely Fantastic Experience! I had Zack come out to give me quotes for some electrical work, and I couldn’t be happier with the experience. From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He took the time to listen to what I needed, explained everything… Read full review

Gavin Goodin is amazing! Listened to the issue at hand and double checked everything needed for the job to proceed before the quote was presented. He was very thorough, meticulous and considered privacy within the house. Always wearing a smile while performing the work (eventhough how tight and narrow the soaces… Read full review

Chip was a fantastic guy to deal with and definitely a great company to do business with, should be a button with ten stars

CRT Came out To replace an outside spigit. He was very personable, he kept me informed throughout the process. He was very Friendly and Professional. Highly recommend him!

Very thorough and knowledgeable.

John T., Jose A., and Ned S. did a phenomenal job installing our entirely new HVAC system and were efficient, orderly, friendly, and thorough! The new system looks amazing, works great immediately after the installation, and will save us money (especially with Thornton's long warranty). I highly recommend Thornton… Read full review

From the very beginning we have enjoyed the professional treatment we have received from the staff at Thorton & Grooms, the sales staff, the office staff the technicians the service staff. Brian and Eric, and Dionne and Donald and his helper, and Brandon and others. We are impressed. Thank you Thorton and Grooms!… Read full review

We have used Thornton & Grooms on several occasions for HVAC AC maintenance and plumbing. Everyone we've encountered from the schedulers to the technicians and sales team have been pleasant, helpful and knowledgeable. We will continue to utilize their services as needed. 6/24: Devin was helpful, knowledgeable, and… Read full review

Kyle was A terrific source in repairing our issues. He is thorough and knowledgeable about the issues weird. I would highly recommend Thornton & Grooms for any HVAC issues you may have.

Jonathan Wellman was outstanding in diagnosing the problems and was thorough in his accuracy. Such a great professional asset to Thornton & Grooms.

Jonathon W. was excellent. Arrived on time and was polite, professional, and thorough. He took his time, explained everything, and was what I thought be a perfectionist. He was actually a joy to have in our home. I would ask for and welcome him again. He is a true asset and representative to Thorton & Grooms.

We needed to replace our AC Unit. Thornton & Grooms did a Great Job. All fazes of the experience where positive. The phone call to set up a quote, to Andre the sales person, and to Josh and Ned for the installation. It could not of been a better experience. I will recommend you guys to everyone.

Was very happy with the inspection. Tech was on time and thorough with the inspection.

Informative, professional, highly competent and professional service. Highly recommended.

Jason was exceptionally helpful in correcting plumbing issues in my home. He thoroughly explained all procedures and services with a professional and caring attitude. A thumbs up also to his assistant, Tyrone. I highly recommend them and thank them. Laima

Great prompt service overall

Really good, helpful and politr

Each of the crew members that were sent over a two day period were polite, prompt, prepared, and professional in all aspects of performing the required pluming work. I was very pleased and would gladly recommend Thornton & Grooms.

Very thorough and professional. Thank you

John was knowledgeable and friendly.

Brian was an informative person. Answered our questions and we all had a pleasurable appointment. In addition to Brian, we were very impressed at how well all the workers knew exactly what their jobs were and everyone worked together to quickly get the job done. Because of that everything was quickly done and… Read full review

Incredible service, very professional and friendly. We were so satisfied with them we didn’t even get any other quotes, they’ve earned our business. Remember HVAC installation is as important if not more important than the brand of HVAC!

The plumber (Zeke) and service that was provided at my home was excellent.

Excellent service from thorough examination and explanations of possible solutions. Found a few price reductions available to use.

Luke was pleasant professional and knowledgeable persistent in getting job done and accepting challenge as it was not easy work

UPDATE: Needed to have additional work done and Todd was called out to my home. He too was fantastic! Not only was that job done to perfection he found a potential problem with the main shut off/frozen open. Instead of waiting for disaster we decided to have it fixed. We appreciated the heads up to make an informed… Read full review

Nick and Brian did a fine job installing a new furnace and explaining how to use it

Worst service or maybe I should say no service I have ever had

Very professional. Walked me through the important steps during and after installation. Pleasant and friendly

The guys did awesome work. They were very efficient and personable. When you think customer service is gone these three showed me that it is still here. Thank you.

Zack did a great job. Very pleased!

Thorston and Grooms sent 3 technicians to install a new ac unit and furnace. They worked 13 hours non stop to install and troubleshoot the project until they finished and commissioned everything. Great job

Bought a new heating and cooling system 15 months ago. After an AC check up today, they want me to spend $500-1,100 to get parts fixed. What??? I should have kept my last unit. I’m totally floored that I was sold this system ($12,500) and a year later it’s a piece of junk. Will take my business elsewhere from now on.

Steve helped put a very stressful experience from the factory default that leaked all of the coolant out from my air conditioner on some of the hottest days this year and ended it on a positive note.

Good work. It was unfortunate that he had to come to make right what his people did not complete.

Jesse and Caleb were the absolute best !!! They were extremely professional they explained everything step by step before they even started. They cleaned up and it was like they were never ever here. Thornton and Grooms definitely saved us !!!

We have been very satisfied Thornton & Grooms customers for approximately eight years now. Most recently Ryan Mitchell came to our home to upgrade our furnace filter to an electrostatic filter, which they had also installed for us in a previous home. Ryan asked if we had or had ever considered the benefits of a… Read full review

Everything was explained perfectly and I was shown how to take care or the furnace and AC unit and the timeframe to check. They were extremely knowledgeable and answered all my questions. Thank you and Great job guys!

we had a water heater replaced, 6 water shut off's replaced, 1 gas valve replaced, 1 hose bib replaced, and 1 beautiful Toto toilet installed. Throughout the entire process I was kept in contact with the company, from my 1st contact to the follow up. They arrived with in their estimated time ( actually 5 minutes… Read full review

Professional service and knowledgeable plumber. Insured, Took special to wear protective foot covering and also placed coverings on the floor from the front door to the basement. Cleaned up after work. Very Courteous!

Billy and Stephanie were amazing to work with. They were professional, knowledgeable, friendly, courteous, detailed, and answered all of my questions. They were very apologetic when things didn’t go as planned on day one. They deserve a big round of applause! Thanks!

As always very professional and Sarah was informative.

Josh is patient, analytical, and prepared. He did a great job!

Best service I have ever experienced Thx to Steve and Tom. Truly a company that cares and the workmanship is stellar!!