Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Thornton & Grooms logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Thornton & Grooms

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews

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Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thornton & Grooms is better than 86% of garbage disposal repair.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thornton & Grooms is better than 81% of garbage disposal repair.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thornton & Grooms is better than 86% of garbage disposal repair.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thornton & Grooms is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thornton & Grooms is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thornton & Grooms is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Thornton & Grooms for 8 kinds of job.

Thornton & Grooms for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.574
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$520
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 574 Google reviews tagged “Plumbing leak detection” · showing 20

Catherine9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Josh was efficient in determining the problem and explaining the issue. I was extremely satisfied with the service he provided!

Paid $1–200Reasonable pricePlumbing leak detection
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Super nice and friendly! Explained everything very well.

Reasonable pricePlumbing leak detection
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Great very clean and professional

Paid $700–800Reasonable pricePlumbing leak detectionFaucet installationWater heater installation+ Responsiveness+ Quality+ Professionalism
Jen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Jacob and Triston were both very knowledgeable and professional and did their best to try and resolve my issue

Paid $1–100Great pricePlumbing leak detectionService not listed
Michael12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

TJ did a great job diagnosing and explaining why my A/C was rattling. He went to the unit and jimmied it, which seemed to help. He is a pleasure to work with and talk to.

Paid $300–400Reasonable pricePlumbing leak detectionFaucet installation+ Responsiveness+ Punctuality+ Quality
Alessandro13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Charles King and Evan came to our house and changed a leaking copper joint carrying cold water in the faucet upstairs. Very polite and careful with the furniture, explained well the cause of the failure of the 54 year old copper joint. He complete the change in 30 minutes and pointed out an issue with the city water…

Paid $1–200Great pricePlumbing leak detectionFaucet repair
Melinda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Prompt responses. Good contact with scheduler. Very professional, efficient, neat, respectful, friendly.

HVAC system maintenanceDrain cleaningPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
Pam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very knowledgeable did a great job had all the parts with him.

Paid $1,000–1,200Reasonable priceToilet repairPlumbing leak detectionFaucet repair
Barbara12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceDrain cleaning+ Responsiveness+ Punctuality+ Quality
Patricia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I was having a problem with a “leak” from my primary bathroom down onto the kitchen counter and cabinets below! Brandon Riddle was very reassuring and helpful. Although he was unable to resolve the problem at that visit, he recommended further options for me to get the help I needed.…I have always received excellent service from Thornton and Grooms.

Great priceToilet repairPlumbing leak detection
Marlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Tech arrived on time, was very curtious, listened to what I thought the problem was, then gave me info of what the actual problem was. He also suggested actions to help prevent this same problem in the future, changed my humidifier filter. Showed me how to do it. I am very satisfied with service he provided.

Paid $2,000+Reasonable priceToilet repairShower installationPlumbing leak detection
RenitaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

The Technician, Gabe was very professional and thorough in explaining the problem and process to fix it.

Paid $2,000+Not surePlumbing leak detectionFaucet repair
Darryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

⭐⭐⭐⭐⭐ Outstanding Service, Jerry Deserves Recognition! Jerry Hobbs from Thornton & Grooms provided exceptional service! He was professional, extremely knowledgeable, patient, and thorough. He explained everything step by step, answered every question, and went above and beyond to make sure I understood the entire…

Paid $1,400–1,600Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Jason9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

He was so nice and explained everything well. Definitely worth the money.

Paid $300–400Great priceDuctless heating & A/C services+ Responsiveness+ Punctuality+ Value
Peter8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

1st rate. Proffessional, considerate and prompt

Paid $200–400Reasonable priceDrain cleaningPlumbing leak detection
ShahramLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Jonathan Wellman from Thompson and Groom is an excellent and extremely competent plumbing Technician. He spent time to fully conduct plumbing inspection related to my water heater issue and recommended action. Thanks Jonathan for your efforts🙏

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing pipe repairService not listed+ Responsiveness+ Professionalism
mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Darrin was excellent. Timely, knowledgeable, and pleasant. Great service/great price

Paid $1–200Great pricePlumbing leak detectionPlumbing pipe repairService not listed
Debbie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Jonathan came out for our yearly plumbing check and found a leak in the basement, checked with Thornton and Grooms and they had a repair team available. Great service

Paid $1–200Great pricePlumbing leak detectionService not listed+ Quality
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Both techs were very nice & efficient. They even went into the crawl space to check for any leaks. Great workers. Highly recommend Thornton & Groom.

Plumbing leak detectionService not listed
Rob7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They are my only caller for all my plumbing and A/C needs. Their work is immaculate. Everyone is super friendly. I highly recommend them for anything you need.

Reasonable priceWater heater installationPlumbing leak detectionInstall AC

Show more plumbing leak detection reviews (554 more) →

Price

$227-33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 55%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning1484$39–$295
HVAC system maintenance975$19–$176
Plumbing pipe repair815$248–$1.2k
A/C system maintenance801$39–$383
Heating system maintenance763$19–$161
Plumbing leak detection563$54–$520
Toilet repair471$166–$480
Water heater installation449$1.2k–$2.4k

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