Thornton & Grooms

Josh was efficient in determining the problem and explaining the issue. I was extremely satisfied with the service he provided!

Super nice and friendly! Explained everything very well.

Great very clean and professional

Jacob and Triston were both very knowledgeable and professional and did their best to try and resolve my issue

TJ did a great job diagnosing and explaining why my A/C was rattling. He went to the unit and jimmied it, which seemed to help. He is a pleasure to work with and talk to.

Charles King and Evan came to our house and changed a leaking copper joint carrying cold water in the faucet upstairs. Very polite and careful with the furniture, explained well the cause of the failure of the 54 year old copper joint. He complete the change in 30 minutes and pointed out an issue with the city water… Read full review

Prompt responses. Good contact with scheduler. Very professional, efficient, neat, respectful, friendly.

Very knowledgeable did a great job had all the parts with him.

Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW… Read full review

I was having a problem with a “leak” from my primary bathroom down onto the kitchen counter and cabinets below! Brandon Riddle was very reassuring and helpful. Although he was unable to resolve the problem at that visit, he recommended further options for me to get the help I needed.…I have always received excellent service from Thornton and Grooms.

Tech arrived on time, was very curtious, listened to what I thought the problem was, then gave me info of what the actual problem was. He also suggested actions to help prevent this same problem in the future, changed my humidifier filter. Showed me how to do it. I am very satisfied with service he provided.

The Technician, Gabe was very professional and thorough in explaining the problem and process to fix it.

⭐⭐⭐⭐⭐ Outstanding Service, Jerry Deserves Recognition! Jerry Hobbs from Thornton & Grooms provided exceptional service! He was professional, extremely knowledgeable, patient, and thorough. He explained everything step by step, answered every question, and went above and beyond to make sure I understood the entire… Read full review

He was so nice and explained everything well. Definitely worth the money.

1st rate. Proffessional, considerate and prompt

Jonathan Wellman from Thompson and Groom is an excellent and extremely competent plumbing Technician. He spent time to fully conduct plumbing inspection related to my water heater issue and recommended action. Thanks Jonathan for your efforts🙏

Darrin was excellent. Timely, knowledgeable, and pleasant. Great service/great price

Jonathan came out for our yearly plumbing check and found a leak in the basement, checked with Thornton and Grooms and they had a repair team available. Great service

Both techs were very nice & efficient. They even went into the crawl space to check for any leaks. Great workers. Highly recommend Thornton & Groom.

They are my only caller for all my plumbing and A/C needs. Their work is immaculate. Everyone is super friendly. I highly recommend them for anything you need.

Jerry came out as a follow-up to a problem identified yesterday when T&G snaked a line blockage. He was thorough in assessing and explaining the situation. He'll have to come back tomorrow, as a special part is needed. We definitely want Jerry to be the one coming back to complete the job!

Great job. Very professional 👏 from start to completion

I recently had a whole home power humidifier installed on my furnace by Thornton & Grooms. If anybody who reads this wonders why there’s nothing but five stars from any review it’s because they’re well deserved. The technician by the name of John Torres installed my humidifier and did the best job anybody could ever… Read full review

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This… Read full review

In AC routine maintenance trip, the technician (Garrett Smith) did a great job in explaining things that I should know and do for best and efficient operation of the system.

They did a great job, very courteous and in a professional manor.Daryn Byrd and Charles King , for their 5 star performance . Two very kind hard workers. Job well Done.The Job was done earlier then they said. Great job

My tech Stephen was timely and efficient and so nice! Always professional service from this company!! He was very friendly and explained everything very well!

Thornton and Grooms technician, Rodney, was on time, professional, friendly and efficient in assessing our shower leak problem! He identified the issue as significant to the point that he could not repair it. He indicated that the shower pan appeared to be leaking into the subfloor, potentially requiring the shower… Read full review

I just had Victor Tooks do my furnace eval...he was SENSATIONAL, he works to please and accomplish, I want him back again, his expertise and professionalism is top notch

Wonderful & friendly service as always.

Technician was knowledgeable, friendly and efficient...would highly recommend him and the company. Was extremely informative. Worked hard for 9 hours straight installing A/C units. Great job!

Jeremy performed a camera inspection of the basement sump drain tile and main sewer to the street. Since there was no problem found, there was no charge. He explained and demonstrated the entire process. I would use this company again

Tom is the best…answered all of my questions, was on time, and a great guy. T and G has been great to work with

Very knowledgeable, efficient and great communicator. Ben Schuchard exceeded our expectations with his service today.

Kelsie came to my house, I took one look at her and she just exuded the confidence and readiness to do the job. Before Kelsie, Thornton and Grooms usually sent guys so she was the first lady to be sent. She did the job and handled herself better than the guys. Thornton and Grooms is a company that I trust and I have… Read full review

Plumbing service was fast, reasonable, and efficient. Mason Smith was professional and knowledgeable. I felt very comfortable having him in my home.

Great experience—Josh was outstanding and extremely helpful with a sink & faucet repair and replacement. Highly recommend.

Jacob was knowledgeable and thankfully solved our plumbing problem.

Brandon Riddle, Plumbing Specialist, with Thornton and Grooms, did a great job on my bathroom toilet/faucet maintenance. He was very Patient and Honest in answering all my questions and advised me in areas needing my attention. Very grateful for his professionalism and care he showed. Went above and beyond my… Read full review

Needed to add freon to charge the system. They came and diagnosed the issue and promptly made the necessary repairs

Josh was courteous, complete, and very personable. I was very happy with his service.

Matthew, arrived on time and was very professional & friendly. Given how early my appointment was, I appreciate his alertness and ready to work attitude

Noah was amiable and completed the examination of our pipes very quickly. Fortunately, things looked good! I always think Thornton and Grooms does a good job, and I like their preventative yearly program. It saves a lot in unexpected and emergency bills.

Our service was fantastic! Mr. Pila was so impressive!

Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit… Read full review

I had an AC service check today. The tech, Da'vu, was great. Yesterday, I replaced two water heaters. Zak and Demetrius were great. In the recent past, Rodney has done plumbing. He was great. Unfortunately, the customer service bot is one of the MOST frustrating things I have ever experienced. Impossible to reach a… Read full review

Billy and Stephanie did a great job! Very communicative upon their arrival and called to let us know the progress of the repair and cleaning, very personable and knowledgeable.

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Very professional technicians. Extremely pleased with the service they provided.

Zach is very knowledgeable and hardworking I would recommend him and he will do a great job

They are very professional and technician are usually very knowledgeable. The response time is also good. Price wise they are higher than the market.

Devin was outstanding. Very respectful, thorough and nice. Great job

As usual, excellent all day work replacing both furnace and air conditioning units.

He explained everything and gave good advice on next steps. Appreciate his expertise . In the next week or two we may schedule an estimate for the rest.. still have wet carpet but not as bad as it was Thank you!!

Very professional and explained everything clearly.

Updated Review #2 6/19/26 Mason was great, friendly and worked quickly. Got a gas line leak on whip line going to dryer and he found out the reason it was leaking and fixed it. Thornton & Grooms is my go-to. Review #1 Spring 2025 Brandon was great, polite, efficient, friendly and got the job done. I would… Read full review

In the first visit, Zachary was thorough and professional - knowledgeable and helpful. In the follow up, Noah was thorough and professional - knowledgeable and helpful. So far, I am pleased with Thornton & Grooms. Here's to no more backups or clogged drains and pipes 👍

Matthew went above and beyond . Pleasant person

Great job, wasn’t happy that the air conditioner had fried wires, but Dan found the problem and offered me two different solutions. Fixed it and now I am protected. Thank you

Mike Marquis was very friendly and professional and explained everything he was doing. It was nice to find out he is a fellow veteran.

I was pleased with how the person doing the inspection did their job

I have been using Thornton and Grooms for several years for heatinf, cooling and plumbing. Lucas came out to my home today to fix a leaking outdoor faucet. He was friendly and took the time to answer all of my questions about indoor and outdoor plumbing.

He was professional and very patient . Thank you 😊

Very polite and helpful! Followed up promptly on a question I had after he had left.

We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.

Thank you for your help,

I love the professional interaction. Anthony explained clearly what was being done and made it easy to understand. He did not give any sales pitch and I respected that.

Where's the sixth STAR, because that's the quality of service Devin performed. Coached me up on my system. Very friendly

Very friendly and thorough and found the leak!

Craig was great.

Woke up at 5 am to a leaking water heater and 12 hours later I have a new tankless one. Very quick, thorough and professional service from the office staff and Matt and Paul and Cameron and Christian and the entire team. 10/10 will use again!

Darrin provided excellent service in a prompt and efficient way. He was able to clearly explain the issues, the steps he would take to evaluate the problem, and what the possible solutions were. He left the space significantly cleaner than it was when he began, and really went above and beyond to make sure our… Read full review

It doesn’t matter if it’s heating, cooling, and plumbing Thornton and Grooms are always professional and find the issue! Then they repair it and the Home protection plan is a money saver! Tom Zak and everyone that I have spoke with are always so nice and Professional! So we have had many many more repairs but we… Read full review

Excellent experience. Highly recommend. Jaylen our service specialist was very patient and professional.

Danny did a phenomenal job for us.

Jason H. was to put it simply, AMAZING! Jason came by to inspect 5 different systems. He spent several hours evaluating every detail of each system then provided me with a full report with accompanying picture and recommendations taking into account my budget and timeliness of repairs. Best of all, he did it in… Read full review

Thornton & Grooms has friendly technicians and are quick to respond.

I have been using Thorton and Grooms for years. They are an amazing company to work with. They have completed every project in a timely manner and to my complete satisfaction. I always have peace of mind when they leave. Mike Marquis was professional, detailed and friendly. Don’t hesitate to use this phenomenal company!

Brandon was very Professional and we are happy with the work that he did .

Noah did a professional job and went above and beyond my expectations. Explained everything very thoroughly.

Booked Thornton and Grooms to fix a leak we had in our kitchen sink trap and was very happy with the experience. From booking online on a Saturday and having someone out here Tuesday without unnecessary back and forth. Then the plumber, Matt V, showed up and he was great. Very professional, explained everything… Read full review

Zack and his team were outstanding, walking me through every step and doing amazing work with a large plumbing and heating replacement job. I would be happy to hire them again for any future repairs my home needs.

Excellent. Great job

Devin was the best! He came on time (as usual with Thornton and Grooms) and was thorough in the inspection. Thank you!!

Unbelievable, wonderful thorough service.

Nick provided excellent service.

Excellent service, very professional and provided value recommendations.

TJ did a very efficient test on our Furnace. He was very informative and professional. Thank you Thornton & Grooms. Jim&Pat Schultz

On a 5 degree day Tariq Baskerville crawled under our house to repair burst pipes.

Great experience, very professional clean and easy to work with. Alex was great!

Great communication and friendly efficient service, have come back to T&G again and again for Heating and various plumbing needs. This time it was a gas line repair, super happy with the work and friendliness of Christian Ciambelli.

Anthony Paterno provided excellent, professional service in replacing my 50 year old bathroom sink.

Aaron was very knowledgeable, kind and he explained the entire process to us. Thank you!

Technician was super knowledgeable and efficient. No leaks detected. Job complete. Steve was great and checked all the repairs and installations. Mr Baldini was super nice and helpful in setting us up for the next technician.Erin did a fine job rebuilding a toilet and some troubleshooting.Todd did a great… Read full review

Very friendly and quick service a great job well done thank you.b by by

Devon was great! Very professional, friendly and did a great job!

Was able to come next day and fix our issue super quickly!

Love this company!!! They are always helpful and friendly. Technicians are well qualified, professional and friendly.

Great job and great person

Had a furnace repair/check today after calling overnight service regarding a big puddle of water on basement floor. Dan identified and repaired the water leak following my explanation of past repair. Also scheduled a yearly plumbing check and Devin was able to diagnose a dripping sink. Honestly, one of the nicest… Read full review

Jonathon came to perform the annual plumbing check which included a water quality test and tank flush/fill. All work was completed timely and he provided me a wealth of information. Outstanding service!

Tony was great! Friendly, on time, and responsive and fixed the problem right away.

Just had Thornton and Grooms out again to fix a little gas leak and had 5* service again. We've used them for a few big jobs over the years. We had to have a backflow valve put in our sewer line, they installed a tankless water heater for us and there's been a couple of small jobs along the way. They're a little… Read full review

Did great job very happy with results.

Excellent service. I appreciate this young man service.

We recently had Matt Vukuvich from Thorton & Grooms repair a leak in our basement. Matt is friendly, knowledgeable, and took the time to explain repair options. I would recommend Matt from Thorton & Grooms for your plumbing needs.

He was great

Tom Heisner was expert in his location of a leak and assessment of the problem leading to a speedy diagnosis and repair plan.

Juan Figueroa-Campos from Thornton and Grooms performed a check on our furnace and heating system. His knowledgeable and professional service and his communications with me regarding my home’s heating system inspection and maintenance were outstanding! He explained what he was doing during this maintenance check… Read full review

Thornton and Grooms came out and fixed a major plumbing leak for me. Zak our plumber was fantastic and went out of his way to fix our issue but still kept the cost at a reasonable amount. He kept us informed and gave us many options to choose from. We ended up adding a garbage disposal install to the scope of work. Definitely recommend Thornton and Grooms.

Johnathan is so friendly and knowledgeable and thorough in his work. Very clean, leaves the work area just like it was before came.

Tom from Thornton and Grooms plumbing service was prompt, poor, very competent and a pleasure to work with. We appreciated him,!

Great service and professional from Zack to checkout my plumbing with the Thornton & Grooms service plan. Sal was on-time, courteous, and helpful. He fixed a few minor issues in order to avoid long term issues.

Mike and Zak were very helpful with our drain and pipe issue. Very kind and knowledgeable.

We called Thornton & Grooms with a long list of plumbing repairs, including replacing a 1960s faucet, a plumbing leak from the upstairs tub that dripped into the kitchen downstairs, draining & flushing the hot water heater, adding antihammer valves to both the hot and cold water lines on the washing machine, and… Read full review

Very well spoken and expanded everything in detail

Jonathan Wellman came out to my house when my girlfriend and I got home and saw a leak coming from our ceiling. He went above and beyond climbing into the attic and diagnosing the issue and although it wasn't a plumbing issue he put our mind at ease and was very friendly.

I appreciate your service Guy coming to my house And fixing the pipe leak.

12-5-24 If you’re looking for a quick answer, you will find no one else better as I can confidently say with the experiences not only we’ve had, but my parents who first referred me, we’ll be customers for life! For those of you like myself who like to know the why someone feels a certain way, let me explain. A few… Read full review

Ben did an excellent job finding and solving a significan problem that I wasn't aware of.

Very prompt, courteous and professional. Did a great job and kept me updated throughout. Found a potential issue and took the time to thoroughly check it out and correct it.

Lucas repaired our kitchen faucet and saved me a ton of money by doing so, To replace it I would have spent over $1500 and the repairs were $500 that included labor and parts. Great job Lucas!!! And thank you much!

Curt did a great job...

Brad was very puntual and thorough in assessing our central drain issues. He was patient answering questions and fully explaining the situation. Highly recommend.

Kevin was professional and friendly. He diagnosed the issue right away and did a great job fixing it. I highly recommend Kevin!

Awesome job! Logan was great and thorough. Very nice.

Demetrious White was very thorough and did a great job explaining everything. Very pleased with him!

Prompt, courteous, knowledgeable and professional service. Above expectations.

Zak was excellent. Thorough, competent, and efficient. 5+

Very thorough and professional. Explained the procedure thoroughly and cleaned up the house when they were done.

Dominick Bland showed up on time along with displaying excellent manors while working in my home. He executed his job with professionalism and explained everything clearly. I definitely recommend this company.

Really professional, friendly and efficient. Appreciated the fast service, even on the weekend. Also loved that they offer various price options for the bare minimum repair or an option to upgrade. We’ve always used Thornton and grooms and have never been disappointed. Today’s service was just as great.

Andrew Rowe did an excellent job diagnosing my plumbing problem! He was well spoken and explained entire process. Oh yeah, he always wore his boot protection.

Devon was a fantastic technician. Not only did he take his time, he also made sure I had an understanding of the science behind the issues I found. He made sure that I understood what was most critical to fix first. Thornton and Grooms seems to ONLY hire team members that are polite and knowledgeable. I have been… Read full review

detailed explanation of everything. responsive to my requests

Professional, excellent, and outstanding service by your technician Rodney Parisien. I always call Thornton & Grooms for the plumbing and furnace needs because they are honest, trusting, and reliable. Rodney is a very knowledgeable and efficient Master Plumber. He went above and beyond and took the time to… Read full review

Completed job with high quality results and answered all of my questions...

Detailed, knowledgeable and very professional. Each detail was explained to me clearly and the end result was awesome. Great

Andrew was kind and polite. He knew his stuff and was able to thoroughly explain what he was doing to identify the plumbing issue. I appreciated the way he presumed competence when talking with me. He was respectful of my house and time. Highly recommend Andrew!

Evan was helpful and efficient in fixing the leaky pipes in our kitchen. He answered all our questions, was kind and friendly, and explained what he was doing and the reasoning for it. We would definitely call him again for any of our plumbing problems!

Best service ever. The guys were very helpful and kept me informed throughout the whole process. I will never call anyone else. The guys were quick, efficient, so polite and cleaned up the basement and back yard. Jonathan Wellman , Jared Edward's and their crew were the Best. And the price was great. Thank you Thorton & Grooms

Very professional, neat, responsive - would give technicians Stars

I was very impressed with Anthony as he was extremely knowledgeable, friendly and professional. He explained every step that he was taking along the way to diagnose a complex plumbing issue and he took the time to check and recheck to make sure he was giving the most accurate explanation of what was going on. I… Read full review

So glad I signed up as a Thornton and Grooms member. They were able to send Lucas out quickly to root cause the shower issue I’m having. Along with his excellent customer service Lucas was thorough in his troubleshooting investigation. As a result, he tested his theory and pinpointed the issue. I highly recommend… Read full review

Clean-cut, cheerful and professional service. Our service man was there when promised and did a great job. I'm pleased with the price and owing to the integrity of the company and the professional service, I was pleased with the outcome.

Tariq was excellent and offered valuable information and options going forward. I appreciate it!

Friendly and efficient. Dedicated to quality service Trevor is the kind of serviceman that you want to come into your house. You can trust him This was his first service visit to the house and it won’t be his last. Great job

I highly recommend Thornton & Grooms. Today I called to schedule a furnace check. Heat not kicking on properly. They sent technician Alex within 25 minutes. Alex was the most thorough technician in all the years I've owned houses. He explained in detail what the issue was, what he was going to do to fix it, and… Read full review

T&G consistently provides expert service quality tradesmen, thanks Kevin!

Very professional and thorough. Answered all questions and offered several options. I would recommend Steve Pouloit and Thornton and Grooms.

Very professional and thorough on his repair. Explained it well to both myself and my wife and what we could be doing for preventive maintenance.

Devin was awesome. He was extremely friendly and thoroughly explained everything he observed and each option for correction. He offered tips as to how I could correct minor issues about which I inquired.

Great service by Kevin Byrne!

Great job .Lavian was very knowledgeable and expert on his service visit. Appreciate his thorough service provided.

Ben S. did a great job and explained areas of potential problems and installed a new gas valve for the water heater. He patiently looked at and addressed my current concerns, and also ordered a new toilet to replace the one with a crack in the porcelain. Very professional and helpful! Thanks, Ben.

Jim was very knowledgeable and provided great service at our plumbing home inspection. I highly recommend Thornton & Grooms for all their plumbing, heating and cooling services.

Mike is a good guy, experienced and knowledgeable.

On time. Super helpful. 5 stars.

Excellent service. Very pleasant!

(Scroll down to see UPDATES) Thornton & Grooms goes over and above in caring for their customers, making sure things are done the right way, by highly qualified and experienced Licensed Plumbers, at a fair price with multiple payment plan options. Rodney Parisien came out to my home as friendly as can be. He set… Read full review

AC annual service and repair. Clear explanations of everything. Patient. Polite. Well informed.

Marcus was friendly, polite, professional. I am very happy with the service and am glad to reccommend your company

Kevin was great. He thoroughly explained everything he was doing, and he completed his work efficiently and effectively. Our bathtub leak was fixed and has not been an issue any longer. Kevin was very friendly and courteous. We would gladly welcome another visit in the future for any plumbing needs that arise. Cody… Read full review

We’ve never had a bad thing to say about Thornton and Grooms- great service and quality products! Tariq came in for our annual plumbing maintenance and tuned up multiple aspects of our water heater, noticing a leak that we wouldn’t have seen! Thanks Tariq for your thorough inspection and help.

Anthony and Aaron did a good job. So did John. What I didn't like was Anthony and Aaron left and passed the job on to John. John didn't finish last night and he said he may or may not be back to finish today. It may be someone else. I don't understand that.

T&G called and told me service man’s name and then sent me a text with his picture. Nice to feel safe. The service man was a dog lover and even my dog enjoyed his company (tho not necessarily the dog’s “help” in fetching gloves and towels)!!!!. My problem was solved efficiently and a new toilet ordered and installed… Read full review

My water heater recently stopped operating correctly. It was not producing warm or hot water. I contacted Thornton & Grooms because they installed the water heater just a few years ago. Tom Heisner came to my home, assessed the problem, and took the time to repair and replace the elements he believed were not… Read full review

Secured service warranty for heating and air for entire home. Steven was polite and respectful. Very professional.

I can't thank the entire team enough for the great work. It started with our salesman Chip who explained and educated me on heating and cooling as a whole. Chip broke down the different heating systems, air conditioning systems (including seer levels) and everything in between. Chip was personable, nice and made me… Read full review

Thornton & Grooms sold and installed a hot water heater for us. We purchased their service plan and have had them back to do maintenance every year since. Alex Ball was our Thornton and Grooms plumber this year, and joins the ranks of 5-star employees Thornton & Grooms has sent to our homes. Alex was friendly,… Read full review

Thornton & Grooms has become so disappointing. I think their technicians are now much more skilled in high pressure sales tactics than the actual repair/maintenance work (which has really gone down in quality). I'm changing my rating to just barely one star. Back in 2020, I moved into a new home just as the… Read full review

Great experience as always

Great service. Devon is a very professional and nice guy!!

Very professional diagnosis and fixes for nagging issues.

2nd service in a couple of years. Plumbing repairs and replacement of basement pipes. Additionally removal and installation of powder bathroom toilet w/complete new kit. Tom H. is an T&G supervisor and plumber professional. After our initial appt to assess the leaks origins Tom returned today and completed all… Read full review

Kyle was A terrific source in repairing our issues. He is thorough and knowledgeable about the issues weird. I would highly recommend Thornton & Grooms for any HVAC issues you may have.

Codee and Zack done a excellent job. They cleaned up after themselves and everything really good. Great job, guys.

Zachary did phenomenal, unclogged my bathroom toilet when no one else had been able to

Jonathan Wellman was outstanding in diagnosing the problems and was thorough in his accuracy. Such a great professional asset to Thornton & Grooms.

Trevor came to fix my leaking laundry tub sink. He was super nice, worked very clean, explained everything clearly to me and gave me options and pricing before doing any work. After he was done, Trevor showed and told me what he did, which I appreciated. Thank you T and G for always providing the best service!