How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for plumbing pipe repair
Clear ✕All 822 Google reviews tagged “Plumbing pipe repair” · showing 20
Donovan was very knowledgeable about the problems we were having. he made us aware of what we could do to solve these situations and will be giving us a quote. I’m have to give Donovan , *****
Very polite, professional and informative!
I called the company and someone was at my home in less than an hour. He was professional and kind. I was able to get the work done the same day. The gentlemen who performed the work were efficient and pleasant to work with.
Very thorough! And knowledgeable! His expertise definitely put me at ease!
Service person was very knowledgeable and courteous. Work was excellent.
Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…
Brandon and Ethan came out for our annual plumbing inspection. Found & recommended some services before things got out of hand and broke/needed major repairs. Very professional, friendly & helpful. Would highly recommend!
Very satisfied with the service provided by Charles King.
Excellent service technician for your company!! Personable and explained everything. He is an asset to Thornton and Grooms
Tech arrived on time, was very curtious, listened to what I thought the problem was, then gave me info of what the actual problem was. He also suggested actions to help prevent this same problem in the future, changed my humidifier filter. Showed me how to do it. I am very satisfied with service he provided.
Professional and detailed
⭐⭐⭐⭐⭐ Outstanding Service, Jerry Deserves Recognition! Jerry Hobbs from Thornton & Grooms provided exceptional service! He was professional, extremely knowledgeable, patient, and thorough. He explained everything step by step, answered every question, and went above and beyond to make sure I understood the entire…
We had a partially collapsed sewer drain, discovered after the drain specialist cleaned it out and filmed the collapsed portion. They advised restoration with a "cure in place" pipe. Billy and crew who did that day-long job were professional, respectful of our time and property.
Noah Riddle was outstanding. He was both courteous and very professional. He explained all the important points to consider in terms of maintenance.
Jonathan Wellman from Thompson and Groom is an excellent and extremely competent plumbing Technician. He spent time to fully conduct plumbing inspection related to my water heater issue and recommended action. Thanks Jonathan for your efforts🙏
Darrin was excellent. Timely, knowledgeable, and pleasant. Great service/great price
Zak and Ethan were knowledgeable and personable. Answered all questions and explained all services.
Which one of these photos shows inappropriate level attention to detail gives me concern regarding what is not directly in my face otherwise very charming and professional, but that’s unacceptable icing on the cake
I have had just one of those years with a ton of small issues requiring a plumber. My latest problem was an outside leak to the pipe that feeds my sprinkler system. Shout out to Matt V. for his great work fixing that geyser. T&G have located and fixed my problems, every time. I have saved at least $300 this year…
It's hard to describe how unhappy and anxious you are when you're sewage backs up into your downstairs shower and it's Labor Day weekend. I called Thornton and Grooms and left a message that we had an emergency and we'd like some help. I didn't know if we were going to have to spend the weekend in a hotel or what…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
