Thornton & Grooms

Donovan was very knowledgeable about the problems we were having. he made us aware of what we could do to solve these situations and will be giving us a quote. I’m have to give Donovan , *****

Very polite, professional and informative!

I called the company and someone was at my home in less than an hour. He was professional and kind. I was able to get the work done the same day. The gentlemen who performed the work were efficient and pleasant to work with.

Very thorough! And knowledgeable! His expertise definitely put me at ease!

Service person was very knowledgeable and courteous. Work was excellent.

Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW… Read full review

Brandon and Ethan came out for our annual plumbing inspection. Found & recommended some services before things got out of hand and broke/needed major repairs. Very professional, friendly & helpful. Would highly recommend!

Very satisfied with the service provided by Charles King.

Excellent service technician for your company!! Personable and explained everything. He is an asset to Thornton and Grooms

Tech arrived on time, was very curtious, listened to what I thought the problem was, then gave me info of what the actual problem was. He also suggested actions to help prevent this same problem in the future, changed my humidifier filter. Showed me how to do it. I am very satisfied with service he provided.

Professional and detailed

⭐⭐⭐⭐⭐ Outstanding Service, Jerry Deserves Recognition! Jerry Hobbs from Thornton & Grooms provided exceptional service! He was professional, extremely knowledgeable, patient, and thorough. He explained everything step by step, answered every question, and went above and beyond to make sure I understood the entire… Read full review

We had a partially collapsed sewer drain, discovered after the drain specialist cleaned it out and filmed the collapsed portion. They advised restoration with a "cure in place" pipe. Billy and crew who did that day-long job were professional, respectful of our time and property.

Noah Riddle was outstanding. He was both courteous and very professional. He explained all the important points to consider in terms of maintenance.

Jonathan Wellman from Thompson and Groom is an excellent and extremely competent plumbing Technician. He spent time to fully conduct plumbing inspection related to my water heater issue and recommended action. Thanks Jonathan for your efforts🙏

Darrin was excellent. Timely, knowledgeable, and pleasant. Great service/great price

Zak and Ethan were knowledgeable and personable. Answered all questions and explained all services.

Which one of these photos shows inappropriate level attention to detail gives me concern regarding what is not directly in my face otherwise very charming and professional, but that’s unacceptable icing on the cake

I have had just one of those years with a ton of small issues requiring a plumber. My latest problem was an outside leak to the pipe that feeds my sprinkler system. Shout out to Matt V. for his great work fixing that geyser. T&G have located and fixed my problems, every time. I have saved at least $300 this year… Read full review

It's hard to describe how unhappy and anxious you are when you're sewage backs up into your downstairs shower and it's Labor Day weekend. I called Thornton and Grooms and left a message that we had an emergency and we'd like some help. I didn't know if we were going to have to spend the weekend in a hotel or what… Read full review

Jacob was very knowledgeable and informative. He answered all my questions and concerns. I appreciated his service.

Paul did a great job fixing my kitchen sink! He was very nice and took the time to make sure everything was cleaned up well after. He also was conscientious about my cats, and made sure they wouldn’t run out the door when he had it open. Have always had a pleasant experience with Thornton and Grooms, will continue using them in the future!

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This… Read full review

Take great care of us Everytime! Definitely not cheap, but the work quality, customer service, and timeliness are worth it.

Very good HVAC support.

Fast service. Friendly and informative employee. I ask a lot of questions and they answer all of them. Very reasonable pricing.

Thornton and Grooms is a high quality operation that I've bee using gor over 25 years.

Nate, Cameron, Alexander and all others that supported the project were great! Professional and knowledgeable!

Tony Paterno did an amazing job which involved replacing gate valves in our basement to ball valves. He also added a braided line to our refrigerator. He was very professional & courteous, answered all my questions. He completed the installation very thoroughly and ensured everything was working correctly after… Read full review

Jerry was very good. Did a plumbing inspection and repair. Went above and beyond to make sure everything was good.

Thanks Charles ,great job will done. So efficient and knowledgeable.

Thank you Robert for repairing our air conditioner and answering our questions. We appreciated the short time it took you to get us up and running again just in time for the warm and hot summer days. Thank you for a job well done!!

Joe was extremely helpful diagnosing and repairing mis-wiring in the house.

Thornton & Grooms was out today for a sudden kitchen sink repair. Everything went smoothly from the initial appointment to updates about arrival times. Jaylen was on time, polite, and professional. He completed the repair, assessed for possible issues and cleaned the work area in a timely manner. This was a very… Read full review

Matthew was very courteous and professional. They even got my appointment in first thing in the morning!

Outstanding service and professionalism.

Great work. A new hot water heater and a rebuilt faucet for the washer.

Marquis was awesome!! He was so polite and explained everything so well, always asking if I had questions. I highly recommend him and Thornton & Grooms! No one likes to have to spend money on plumbing but the amazing service made it a little bit easier to bear! 😊 I was also impressed with the scheduling system,… Read full review

Very knowledgeable, efficient and great communicator. Ben Schuchard exceeded our expectations with his service today.

Jeremy was knowledgeable and helpful. Looking forward to having great work done by a great company.

I am very pleased with Jaylen Simelane service. I appreciated his honesty and how well he explained everything to me. I would highly recommend him.

Anthony was very respectful and cleaned out my line to the street. For the price of $99 I was told that my line would be cleaned out and a camera inspection would be done. Anthony does not do this service. The camera service was not done, I was told I had to make another appointment for this. But still had to pay the $99.

We hired Thornton & Grooms to repair a leak and replace our shower system. They provided a fair estimate and scheduled our appointment promptly. The entire process was smooth, and the work was completed professionally. Codee did a wonderful job fixing everything. A special shout-out to Josh for guiding us through… Read full review

Kevin was professional and knowledgeable. He worked diligently from start to finish and was very patient during the walk through to answer any questions that I had.

Josh was courteous, complete, and very personable. I was very happy with his service.

My neighbor had a clogged sink. Two different competitors of Thorton and Grooms each made two visits to the home but were unable to find and unclog the pipe. Aaron Schuchard, a drain specialist of T&G, worked very hard and patiently found the clog 30 to 35 feet under the sink. It took several hours but Thorton and… Read full review

Our service was fantastic! Mr. Pila was so impressive!

Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit… Read full review

Professional and expedient service. Service Tech kept me informed through out service call and addressed all my concerns. Work site was left cleaned and organized.

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Zach is very knowledgeable and hardworking I would recommend him and he will do a great job

The technicians I’ve interacted with have been courteous and professional. Unfortunately, my experience with the Care Plan membership has been very disappointing. One of the benefits of the membership is annual furnace and A/C maintenance. I requested this service months ago, but no one ever contacted me to… Read full review

Mason was great to work and talk with.

Excellent experience. Called and got an appointment for the next day. He explained what was causing my sink clog and even showed me camera footage. Snaked my sink and resolved my concern quickly. I highly recommend this company.

Mike came out to give us an assessment and estimate for a sewer line replacement. He was knowledgeable and thorough on all aspects of the project. Jesse and his team replaced old cast-iron pipes with PVC pipes. they also replaced a toilet flange and misappropriated PVC pipes from a prior plumber into proper… Read full review

Would highly recommend this business! Jacob did an outstanding job on our plumbing project. He had a-lot of great recommendations and information where we can improve our homes plumbing efficiencies. Cannot say enough good things about Jacob and this company!

There was a crew of four doing the work today. All were efficient and professional.

In the first visit, Zachary was thorough and professional - knowledgeable and helpful. In the follow up, Noah was thorough and professional - knowledgeable and helpful. So far, I am pleased with Thornton & Grooms. Here's to no more backups or clogged drains and pipes 👍

Thornton and Grooms have been a pleasure to work with. I would highly recommend for any plumbing repair

Josh van Hilten is a very nice, knowledgeable service person. He explained our options and the way forward, pointing out the problems that may pop up with our extremely old plumbing. Every employee that we have dealt with at Thornton and Grooms has been exemplary. Thank you for your excellent service.

Da’vu was timely, professional and thorough. I appreciated his attention to detail and care. Very pleased!

Evaluation of our cast iron pipe leading to the septic tank.

Great job, wasn’t happy that the air conditioner had fried wires, but Dan found the problem and offered me two different solutions. Fixed it and now I am protected. Thank you

Mike Marquis was very friendly and professional and explained everything he was doing. It was nice to find out he is a fellow veteran.

Nick did a wonderful job. Very professional, definitely knew what he was talking about, and friendly. Would highly recommend Thornton and Grooms!

I have had a series of plumbing issues lately, starting with a slow shower drain that identified significant rust scaling in my 48 year old cast iron pipes that led to a descaling and flushing. The descaling revealed a series of openings in the bottom of the lead from the kitchen. Ultimately the basement needed to… Read full review

Lucas deliver great service and explain all the job detail to me. He was a constant professional.

I have been using Thornton and Grooms for several years for heatinf, cooling and plumbing. Lucas came out to my home today to fix a leaking outdoor faucet. He was friendly and took the time to answer all of my questions about indoor and outdoor plumbing.

Professional, competent, overall great experience. Thank you

Thank you for your help,

Brian did a great job!

Well done, professional, and quick. Very happy with the work that was done!

excellent service, amicable and thoughtful

Very professional and courteous. Explained work in detail and answered all my concerns.

Thornton & Grooms Adam Martin came to my home on time. Inspected my furnace and replaced filters. He did a very good job. The company does a great job hiring good people.

I have Thornton and Grooms at my home for maintenance and repairs on a regular basis. I get peace of mind knowing my equipment is in top condition. My recent check up was handled by David Rudd.. I was impressed with his friendly respectful manner. David kept me involved with the process and explained what was… Read full review

Where's the sixth STAR, because that's the quality of service Devin performed. Coached me up on my system. Very friendly

Craig was great.

Great job and fast. They quickly diagnosed and fixed my leak. Thanks!

Very easy to set up the same day appointment, service person was very nice efficient and quick.

I highly recommend this service to family and friends. My busted pipe from the freezing winter was repaired professionally. We will request same plumber, when needed. His name is Josh.

Woke up at 5 am to a leaking water heater and 12 hours later I have a new tankless one. Very quick, thorough and professional service from the office staff and Matt and Paul and Cameron and Christian and the entire team. 10/10 will use again!

Just want to give a thumbs up for Brandon Flowers. He’s a knowledgeable and polite young man. You should hire people like this. He explained everything and did a great job.

The work has been sloppy at best. Charged full price + for a team of people that didn't seem to know what they are doing. 5 days after 'the work' got done, we've had the laundry room flooded, the shower diverter shoots water out the back (never tested - twice), shower drain cracked and leaking, toilet not installed correctly...

Even uncloging was unsuccessful tech Makki Arab was very helpful trying to complete the job. Unfortunately it didn't work, we have to seek another way to unclog the pipe

I was concerned about trying such a popular company but I was pleasantly surprised and very impressed! Brandon was honest and transparent with his diagnosis and suggestions. He was unable to repair my clogged drain (possible broken pipe 😳) He was professional through and through and set up an appointment with a… Read full review

It doesn’t matter if it’s heating, cooling, and plumbing Thornton and Grooms are always professional and find the issue! Then they repair it and the Home protection plan is a money saver! Tom Zak and everyone that I have spoke with are always so nice and Professional! So we have had many many more repairs but we… Read full review

Great service! Perfect clean up

10/14, Update. Just had Dan stop for a request I made as my 2 y/o furnace installed by TG would not stay on or heat. Dan assessed the error code flashing on bottom after he opened the panel on furnace. Could not ignite. Well, the gas was turned off to the furnace. He turned it on, recorded the easy fix, and… Read full review

Thornton & Grooms has friendly technicians and are quick to respond.

I was very impressed with the services provided today by Kevin Byrne. He was knowledgeable, courteous and very professional. Thank you Kevin. Post 2 - Another great experience with Thornton and Grooms. Thank you Dan Little for the yearly furnace system check.

I have been using Thorton and Grooms for years. They are an amazing company to work with. They have completed every project in a timely manner and to my complete satisfaction. I always have peace of mind when they leave. Mike Marquis was professional, detailed and friendly. Don’t hesitate to use this phenomenal company!

Thornton and Grooms had a crew out the day we called. They were courteous, mindful, and they explained everything they were doing. It ended up being an expensive project, but we have an old house, so not unexpected. The crew we had were very nice and cleaned up everything when they were done. Highly recommend.

Mason was on time, very professional, patient and extremely knowledgeable about our plumbing/sump pump concerns. Mason took the time to thoroughly explain future remedies when/IF needed. Great Guy👍🏾. Mason is definitely an asset to your company.

We had a wonderful experience with Noah from start to finish. He was extremely thorough in his analysis of our situation and very transparent about next steps. We feel he provided the best solution possible for our drain issue. He was very pleasant to work with too, and we are so happy with the results!!

Utilized for a leaky shower. Paul did a great job and completed the job quickly and cheaper than the original estimate. Clean up was great. Overall 5 stars.

DECEPTIVE UNPROFESSIONAL UPSELLING OF UN NEEDED SERVICE. QUALITY OF WORK WAS GOOD. HONESTY AND SALES TECHNIQUES VERY QUESTIONABLE.

Alan & Christian with T&G plumbing dept. go above and beyond customer expectations & have completed numerous jobs for me at my home with true results. David Rudd with the T&G HVAC team installed the Enviroaire polarized media cleaning system & thoroughly explained to me its benefits and how to maintain the system… Read full review

Zack and his team were outstanding, walking me through every step and doing amazing work with a large plumbing and heating replacement job. I would be happy to hire them again for any future repairs my home needs.

Walter and AJ were beyond phenomenal. They were both personable, efficient, and focused on my happiness as a customer. They exceeded expectations, and I will definitely be using Thornton & Grooms in the future.

Love these folks! This is the 3rd time I’ve had them out for my old plumbing issues and they are always kind and amazing. Great communication, amazing customer service. Can’t recommend them enough.

Logan was very professional and friendly. He cleaned up his workspace and took care as he brought equipment through our home. Thank you!

Easy to schedule and fast to get on site. Mathew was great to work with and did a great job.

Unbelievable, wonderful thorough service.

Brandon and Gabe were both here today in follow up to a previous appointment. They were prompt, courteous, and well informed.they explained what they were doing and cleaned up and put everything back to original places.

Very professional, well done. Fantastic people skills!

Jacob Is a knowledgeable and experienced plumber. He came fully prepared, was efficient and tidy. Explained everything about the work and wanted to be sure we were entirely happy with it before he left

Jeremy was promt, courteous and thorough in his estimate for interior and exterior main drain replacement and toilet installation.

Called because I have a major water leak under my manufactured home, don't even have water because I had to turn off the water . Booked an appointment, got a call that they don't service manufactured homes. So why didn't they tell me that when I booked the appointment !! Nothing but wasted time that I don't have… Read full review

They arrived when they said they would, did a good job, explained and showed me what they did and cleaned up when finished.

Darrin Wimbush was my technician who came to the house to work on my toilet. He is very experienced, knowledgeable he advise me in ways to save money what a wonderful individual. I would recommmend this company to anyone. Darrin deserves a 5+ in my book. Way to go Darrin continue to serve your customers. Thank you.

Nick was a great guy, took time to explain all that was required. Very professional.

We had an emergency plumbing issue with our main shut off valve. We called. Our call was answered by a very professional employee that assured us they could service us the same day being we had no water. Cameron called and gave us an ETA, then he arrived on time. In addition to being punctual, he followed safety… Read full review

Trustworthy company. We’ve interacted with many of their staff over the years & they have all been kind & very competent.

Speedy, professional, timely repair

On a 5 degree day Tariq Baskerville crawled under our house to repair burst pipes.

Great communication and friendly efficient service, have come back to T&G again and again for Heating and various plumbing needs. This time it was a gas line repair, super happy with the work and friendliness of Christian Ciambelli.

Mason showed up on time, was very professional and took care of buisness.

Anthony Paterno provided excellent, professional service in replacing my 50 year old bathroom sink.

Great organization, professional, with quality results, and timely. Customer is first and we will be using them again. Thank you Kevin for great service!

Aaron was very knowledgeable, kind and he explained the entire process to us. Thank you!

Technician was super knowledgeable and efficient. No leaks detected. Job complete. Steve was great and checked all the repairs and installations. Mr Baldini was super nice and helpful in setting us up for the next technician.Erin did a fine job rebuilding a toilet and some troubleshooting.Todd did a great… Read full review

Top notch service!

Devon was great! Very professional, friendly and did a great job!

Mason was great. Second time Mason came out for a repair. Always great work, would

Thank you T&G for your excellent plumbing Service today . Tom did a great job & was skilled & efficient tradesmen .. would definitely ask for Tom again if need be.

Love this company!!! They are always helpful and friendly. Technicians are well qualified, professional and friendly.

My service was awesome. The young men were thorough, friendly, personable, and kept everything nice and neat. They took care of the job they came to do and they went beyond doing their jobs. They were excellent.

Paul (and his team) did a fabulous job of tearing out the old plumbing and installing 1) new pex piping (including new shutoff values and completely redoing the shower piping), and 2) a new hot water heater. Very pleased with the professionalism and the results.

Daryn replaced my kitchen faucet, disposal and redid some of the other plumbing under my kitchen sink. He did a wonderful job and explained everything. I'm an introvert, mostly work from home and hate having workers in my home. But Daryn was quick and quiet, I barely knew he was there! Highly recommend! Update:… Read full review

Great technical ability and even better customer service!

Zach did an excellent job and was very professional. Tom and Nick did an excellent job and were very professional. Today, Zach and Christian did an excellent job again! They were very professional , with a great work ethic. We felt comfortable having them work in our home.

Did great job very happy with results.

Great folks always on time knowledgeable and great to work with. Brandon went out of his way and unclogged the kitchen pipe connected to our food disposer and still being polite and courteous throughout. Will definitely use his services again for anything else that comes up

I am very satisfy with the job

Excellent service helping me debug a slow drain. Brandon and Craig were patient, helpful, and explained the issues I was facing along with various options to correct it. Would definitely call these guys again!!

Great job! Went out of their way to get it done!

Nick was very thorough and very professional. He also took the time to make recommendations for additional updates. Thank you!

We recently had Matt Vukuvich from Thorton & Grooms repair a leak in our basement. Matt is friendly, knowledgeable, and took the time to explain repair options. I would recommend Matt from Thorton & Grooms for your plumbing needs.

The Thornton and Grooms team is great. Very helpful, professional and prompt. Highly recommend.

Friendly and efficient.

First, thank you, Thornton & Grooms, for your quick response to our call for service. We called for service late afternoon (after 5pm), detailed our issues with your message center and you provided us a service technician before noon on the following day. We're floored by the speed of this. The specialist you… Read full review

Written in approximately 2017 --- I am thrilled with my experience with Thornton and Grooms...all 20+ times they've been out over the years. They absolutely have a knack for hiring the perfect service technicians. Bill Richards is our go-to guy for plumbing and Will Walker for HVAC. We've had others come out, and… Read full review

Very professional, and an excellent value. I appreciate the fixed pricing, and they took care of the problem in very short order. I will definitely be using them again, and recommending them to anyone who asks me what plumber to hire.

Thornton and Grooms came out and fixed a major plumbing leak for me. Zak our plumber was fantastic and went out of his way to fix our issue but still kept the cost at a reasonable amount. He kept us informed and gave us many options to choose from. We ended up adding a garbage disposal install to the scope of work. Definitely recommend Thornton and Grooms.

Brandon F.. was great'. Very informative and professional! Thanks very much for the awesome service.

Zack and Zack did a great job. Friendly, quick, easy, and clean.

5/2/23 Craig, Brennon and the rest of the team did a great job with our basement pipe replacement. They were all all professional and informative during the process. Gianni did a great job. Very professional, thorough and friendly. Our dog loved following him around. He was very good with her. Todd was very… Read full review

Marcus was absolutely amazing! Polite, courteous and knowledgeable! You should be proud of him and how he represents the company. You need more like him!

Ben was a great technician fixing my multiple plumbing issues. He was able to identify why the problem occurred (poor installation by the remodeling contractor several years ago). He showed me the old parts and after repair, cleaned the area so thoroughly all I had to do was replace items in the cabinet. He was great!

Always willing to explain the issue and offer opinion and not feel pressured to make a decision immediately

Tom from Thornton and Grooms plumbing service was prompt, poor, very competent and a pleasure to work with. We appreciated him,!

Great service. Friendly and informative.

Matt Vukovich is a very knowledgeable and professional individual. He provided detailed quotes for water heater and garbage disposal replacements as well coordinated the jobs for the same day install. Thank you!

Cody at Thorton and Grooms was polite, efficient, knowledgeable and professional. Great experience.

Very timely and professional! Will definitely be using this company for any hvac!

Josh was wonderful, very professional, friendly, knowledgable and helpful. Thank You!

Mike and Zak were very helpful with our drain and pipe issue. Very kind and knowledgeable.

After Craig had come to photograph and diagnose the problem, Joe and Codee came to do a sewer pipe repair to my septic field. They were prompt, polite, and professional. They were patient with simplistic questions and hardworking. Highly recommended.

All good. Trevor was pleasant, professional and provided quick service. Thanks

Plumbers replaced 9 turn-off valves, replaced water softener, replaced garbage disposal and flushed water heater. They were efficient and cleaned up as they worked.

Ben did an excellent job finding and solving a significan problem that I wasn't aware of.

Demetrious White was exceptionally nice and sweet! Explained everything in detail to my mom Kim S. Before and after he helped us. Will def be keeping his number for any future troubles! Thank you again!

Nick was great! He explained what needed to be repaired and replaced and was fast and efficient.

Nate Murray was very helpful and gave clear explanations as to what was going on with the plumbing and the work that could be done. Curt Ewald did great work, very neat and finished in a timely matter

Ooh my goodness! Installed a boiler like the champions they are, Perfect! These guys are 1 in a million! Excellent all around!!!!! Thanks so much! I will be using T and G for all our needs!! Amazing! Second repair they put in a water heater and fixed an outside spigot. Amazing, on time and professional! 5… Read full review

Although he wasn’t able to fix the issue. Logan was really cool and respectful of my home. He did set me up an appointment with a specialist to come out. Also, he did the best he could with the tools he had and cleaned his mess when he was done. It was the second time Logan has been to my home for a repair and was… Read full review

Joshua was very friendly and very professional. He took his time to take care of our leak and ensure it would not happen again

T&G has done work for us over the last 9 years, and every experience has been totally professional with fantastic employees, super easy to work with, answering every question with completeness, doing the job right, and standing behind their work. Today’s work involved a yearly check of out furnaces. Adam did a very… Read full review

Curt did a great job...

Rene did a great job, explained everything he was doing, very pleasant, a true professional.

Excellent plumbing service and repair work from Zak. An absolute gem of a person to deal with and he did quick repair and gave honest, reasonable quotes for further requested repairs. He's super friendly and patient with explaining repairs and shows up on time and prepared. Thanks so much, Zak and Thornton and… Read full review

Randy was great. Efficient service.

Nick was terrific. He answered all of my questions, walked me through the work to be performed, and did a quality job. I have nothing but complimentary remarks for the plumber assigned to my job. I was equally pleased with the level of communication to schedule the visit and their quick turnaround time. When it… Read full review

Brandon is the most professional service tech that I have worked with. He explained each step of the plumbing process to unclog a complicated network of drain pipes. Zach, his supervisor, was also very helpful explaining the process. Thornton & Grooms is lucky to have both of them on their team.

Great professional service by Alex. Five Stars!!!

Awesome job! Logan was great and thorough. Very nice.

Did not charge to come out and diagnose the issue. Provided helpful information to help us to prioritize the repair. No work completed at the time of the review.

Miles was very professional and knowledgeable about systems. Will use and recommend this company to other friends .

Did a through inspection and fixed the drain very quickly

Josh was extremely helpful and helped us out with several projects. We also helped me coordinate with the city to update my outdated water meter. Would call again.

Professional, honest & reliable . Had an AMAZING experience

Everyone at Thornton and Grooms was extremely helpful in our rather urgent situation of a hole/significant crack in our cast iron main drain pipe (original to our 1956 home) leaking into our crawl space. Mike came the day after I called to assess the situation and quote the job. Then, due to the nature of the issue,… Read full review

Always experienced and courtesy staff with good communication from techs and dispatch.

Both Dominic and Alexander were excellent. Dominic did an amazing job with the sewer line clear out. He was very thorough. Though it wasn’t cheap, it definitely needed doing. I had another blockage and had Brandon Riddle come to service. He was so professional and thorough. I really can’t recommend Thornton and… Read full review

Dan B was so professional, thorough, friendly and communicative! Arrived exactly on time, respected property and explained everything in great detail. This may be the most exemplary young man I have ever worked with. I give him my highest possible recommendation!

Once again Mike did an outstanding job! He is thorough, gives you the time of day, and gives solid honest advice even if he doesn’t profit. 10/10 highly recommend

Marquis does a wonderful job Also, Mike Marquis was excellent and saved me a lot of money by avoiding the kitchen and bathroom tile areas

Nick was great. Just like our experience with everyone that previously came out on other issues. Nick was clear on the procedure that would be involved in the service call on my tankless water heater. Nick was prepared and go right to work. Nick did an excellent job, and cleaned up the area he worked in. Again the… Read full review

AC inspection and repair; Alex was polite, professional and answered all our questions

Cody Doss was sooooo knowledgeable about explaining to us about our plumbing issues. He has such a people person personality. He's even going to try and save my Lilac Tree in our front yard while their digging, so we won't disturb the roots... Thanks again Cody from me and my Tree. 😃

Always a pleasure to do business with Thornton! Best prices and service. We have had several service calls this year and each time the guys have been great! Alex was helpful and kind and willing to give advice on all home issues. Recently, we had Joseph and Ian do an awesome job on our electrical issues!

detailed explanation of everything. responsive to my requests

Professional, excellent, and outstanding service by your technician Rodney Parisien. I always call Thornton & Grooms for the plumbing and furnace needs because they are honest, trusting, and reliable. Rodney is a very knowledgeable and efficient Master Plumber. He went above and beyond and took the time to… Read full review

Great service technician.

Completed job with high quality results and answered all of my questions...

Detailed, knowledgeable and very professional. Each detail was explained to me clearly and the end result was awesome. Great

Words can’t describe how thankful I am to Thornton and Grooms. Very supportive, professional and skilled. Im a forever customer!

Excellent quality work from the entire team. They're very knowledgeable--you can tell they've done high quality work for a long time. Highly recommended.

Evan was helpful and efficient in fixing the leaky pipes in our kitchen. He answered all our questions, was kind and friendly, and explained what he was doing and the reasoning for it. We would definitely call him again for any of our plumbing problems!

Best service ever. The guys were very helpful and kept me informed throughout the whole process. I will never call anyone else. The guys were quick, efficient, so polite and cleaned up the basement and back yard. Jonathan Wellman , Jared Edward's and their crew were the Best. And the price was great. Thank you Thorton & Grooms

We have been members of Thornton& Grooms Home Care Club for over a year. The staff is always vey competent, professional and extremely polite. We renewed our membership yesterday because we have been so pleased with this company.

Brandon did an amazing job, solved the plumbing issue and did it in the a very professional manner. The technician was very knowledgeable. Will definitely call back next time I have an issue.

Clean-cut, cheerful and professional service. Our service man was there when promised and did a great job. I'm pleased with the price and owing to the integrity of the company and the professional service, I was pleased with the outcome.

Noah was great. He informed me about the nature of the problem and what he was doing, and was very personable. It was a pleasure having him come to my house and fix my problem.

Tariq was excellent and offered valuable information and options going forward. I appreciate it!

Thornton & Grooms worked with me as I was at the mercy of the city of Dearborn Heights who gave me a window of 8:00-11:00 during which they will turn off my water at the street before any plumbing work could proceed. I could not pinpoint a time to schedule the plumber to come out until the water was off.

I cannot say enough good things about Shane, Paul, and Tony. They made an unbearable situation just a little easier to handle. They were beyond friendly and knowledgeable, but above all they were compassionate to our plight. They walked us through everything and gave us all our options to resolve the problems. Hands… Read full review

We are club members. We had a lot of work done to put new drain system throughout our home. We had a crew of 3 men and a woman come to do work. Hard working and pleasant. 7+ hours great job.

T&G consistently provides expert service quality tradesmen, thanks Kevin!

Very professional and thorough on his repair. Explained it well to both myself and my wife and what we could be doing for preventive maintenance.

Only focused on selling annual service plan, not addressing the issue I called about. Quoted $1,000 price but a discount if I joined their membership Got the job done for $250 with a different company. Not the techs fault, just doing what he was trained to do but still it was not honest

Great service very honest company. And great presentation by Ben. Thanks!

Daniel J. was extremely knowledgeable, thorough and very helpful! Thank you!

Super professional! Had the issue nobody wants, digging up the basement floor to fix water backing up in the basement. It’s a bad thing to happen, but Thornton & Grooms sent out experts, I’m very impressed.

Great service by Kevin Byrne!

Aubrey helped us with ordering filters for our new furnace and he installed it as well. Great job, thanks

Brandon did a great job. Overall I am very satisfied. Thanks Brandon for a job well done.

Codee was very polite, knowledgeable and respectful, he explained the work that needed to be done in exact detail. I was pleased with everything.

Jim was very knowledgeable and provided great service at our plumbing home inspection. I highly recommend Thornton & Grooms for all their plumbing, heating and cooling services.

Mike is a good guy, experienced and knowledgeable.

Rodney within the HVAC Dept, performed a check on my central air system today. He was professional and very knowledge. His gave me very good and helpful feedback about the system. I feel better about central air system and cooling my home this summer. Thanks Rodney

Brandon & Jeremy were terrific - very pleasant and professional!

Dominic and Jerry were able to clean out the roots growing in the clay pipes flowing into my sump pump well. They were good at their job and very courteous. I’d be happy to use them again.

I've been using them for several years and I've always been very happy with the services. The techs are very knowledgeable and fully explain anything I want to know. Sales is very easy and helpful to work with without being pushy. All their staff is very nice and quick to respond. They are a little more in cost than… Read full review

Erin and Ryan were incredible. They came out on Christmas Day to repair a burst pipe! The professionalism, prompt service, courteous communication, and overall great attitude given their busy day were exemplary! T&G are definitely an approved Vendor now and I specifically will request Erin and Ryan. 27 DEC 22… Read full review

Very cleanly in my space. Rechecked their work. Asked me if I had questions. Gave me updates as they went.

Darren was professional and courtesy. He came in did what had to be done and cleaned up what little mess there was and was on his way.

CRT Came out To replace an outside spigit. He was very personable, he kept me informed throughout the process. He was very Friendly and Professional. Highly recommend him!

(Scroll down to see UPDATES) Thornton & Grooms goes over and above in caring for their customers, making sure things are done the right way, by highly qualified and experienced Licensed Plumbers, at a fair price with multiple payment plan options. Rodney Parisien came out to my home as friendly as can be. He set… Read full review

Daryn was fantastic. He was prepared and knowledgeable, kind and courteous. It's a breath of fresh air to get the job done correctly the first time around. Very professional!

Lucas Ancona did an excellent job. He was very thorough and knowledgeable. He left my home in perfect condition.

Greg was super helpful and knowledgeable and it was easy to schedule and reschedule with them. Would highly recommend

We had Marcus come today to fix a gas pipe leak. He was very professional, knowledgeable and fast. Would definitely use him again and Thortin and Grooms.

We had the absolute best experience with Thorton and Grooms! From the helpful and clear website to the understanding and prompt care of the team member that I booked my appointment, I felt taken care of. After two other local companies could not fix my clogged and backed up floor drain, I was over the top. I was so… Read full review

Will was very knowledgeable and went through every point on my furnace. He replaced the filters and walked me through some potential upgrades we could do to protect the furnace in case of any electrical surges. With the grid in my area, that's a smart investment! Thanks Will! I should also note that Dorian did a… Read full review

Remarkable to get same day service within 50 minutes of doing a chat on the website. Very organized and impressive, clean and courteous. Kyle and Zeke came today as scheduled to perform a safety inspection. They came in time, were neat, friendly and courteous as well as very knowledgeable. I HIGHLY recommend… Read full review

My water heater recently stopped operating correctly. It was not producing warm or hot water. I contacted Thornton & Grooms because they installed the water heater just a few years ago. Tom Heisner came to my home, assessed the problem, and took the time to repair and replace the elements he believed were not… Read full review

Answered questions by phone

Very knowledgeable. Good service. Will use them again. Tony did a great job adding a new vent for my dryer.

I have had service contracts with a couple other major heating and cooling companies. Thornton and Grooms employs by far the most professional, kind and respectful technicians. They are both knowledgeable and efficient. We have been very pleased with their service!

3/2025 Here we go again! .. So in early March - I was preparing to drive to Chicago to catch a flight .and my sump pump failed.(it was time to be changed..and was planned for the next routine visit ..scheduled for later March!).(fortunately I have two pumps that back each other up etc... or else big flood)...Called… Read full review

I can't thank the entire team enough for the great work. It started with our salesman Chip who explained and educated me on heating and cooling as a whole. Chip broke down the different heating systems, air conditioning systems (including seer levels) and everything in between. Chip was personable, nice and made me… Read full review

Jonathan, Was out last week for an annual plumbing inspection. He helped remind us of a couple of things we wanted done around the home and fixed a leaking outdoor spigot with a new one, as well as a leaking laundry tub faucet with a new one. He also replace the filters in our water filtration unit to give us… Read full review

This company gets high marks for courtesy and professionalism. My phone rep Armani was an efficient scheduler and a very good communicator, making sure the presenting problem would be clearly understood for the repair needs and possible replacement parts. Our plumber Lucas was very punctual, courteous, immediately… Read full review

Paul and Curt were amazing today! They repaired nearly my entire plumbing system and did not leave until it was finished and I was satisfied! Exceptional service from Thronton & Grooms once again!

Thornton & Grooms has become so disappointing. I think their technicians are now much more skilled in high pressure sales tactics than the actual repair/maintenance work (which has really gone down in quality). I'm changing my rating to just barely one star. Back in 2020, I moved into a new home just as the… Read full review

Awesome job

Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job… Read full review

I had a fantastic experience with Thornton & Grooms. My water heater broke and they got someone out to replace it the very next day! The technician, Devin, was incredibly knowledgeable, friendly, and professional, and even remembered me from a repair years previous. I am looking forward to dealing with them more in the future!

He did a great job.

Marquis and Zach did a great job! They were conscientious, explained everything and protected their work area to minimize the dust/disruption to the rest of the area. I would highly recommend!

I had Thornton and Grooms install my sump pump 2 years ago. When they got here they were very quick to have me sign up for a loyal customer or something which had a fee attached to it for a couple hundred dollars. I called 2 weeks ago to find out about the warranty on the sump pump. It's a zoler sump pump. Thornton… Read full review

We have used Thornton & Grooms on several occasions for HVAC AC maintenance and plumbing. Everyone we've encountered from the schedulers to the technicians and sales team have been pleasant, helpful and knowledgeable. We will continue to utilize their services as needed. 6/24: Devin was helpful, knowledgeable, and… Read full review

Very satisfied with the service, over a pipe burst emergency they showed up really quick, identified properly the issue and provided a detailed and clear explanation of the issue and process as well as some good recommendations. Within the whole process I felt very comfortable that issue was addressed properly.… Read full review

2nd service in a couple of years. Plumbing repairs and replacement of basement pipes. Additionally removal and installation of powder bathroom toilet w/complete new kit. Tom H. is an T&G supervisor and plumber professional. After our initial appt to assess the leaks origins Tom returned today and completed all… Read full review

Every representative has been awesome. Very good experience every time!

Kyle was A terrific source in repairing our issues. He is thorough and knowledgeable about the issues weird. I would highly recommend Thornton & Grooms for any HVAC issues you may have.

Did an excellent job doing all the check marks. He answered all my questions. While checking the crawl space, he discovered one of my toilets was leaking, and he fixed the problem on the spot. We hired him to come back later this week to do more work on other projects..

Jeremy came fully equipped, and was extremely knowledgeable. Highly recommended.

Codee and Zack done a excellent job. They cleaned up after themselves and everything really good. Great job, guys.

The team came out and were friendly and clean. They made sure we understood everything and took their time showing the system and answering all our questions.

Efficient and knowledgeable

Jonathan Wellman was outstanding in diagnosing the problems and was thorough in his accuracy. Such a great professional asset to Thornton & Grooms.

Replaced all failing copper with pex in small crawl space in one day. Left my house cleaner than when they started. Did a great job. January, 2022 Repaired furnace. On time, very thorough, explained everything. Kaleb did a great job. November 2024.

Awesome as always! Thank-you Thornton & Grooms & Nick!!

Once again, my experience with Thornton & Grooms was exceptional in every way! Andrew Rowe was very friendly, knowledgeable, and thorough while performing a plumbing system evaluation of my whole house. He expertly answered all of my questions and even quickly remedied two things that I thought were unfixable! I… Read full review

This technician was very professional and well informed.

Alex Dixon did a fabulous job inspecting our AC system. Alex found a problem with low refrigerant levels. Correctly diagnosed the Schrader valve to be the problem. Explained our options and repaired the problem. Alex was very thorough and a nice service man to deal with. I would highly recommend Alex to everyone.

These guys did a great job, and were highly professional I just had James M, come to service my ac unit, he did an exceptional job, I really love the work, and professionalism that every employee here does to represent the company...great work today I had mike L he was great!

Very professional. 55 total years as a homeowner and William Tarolli and his partner were by far the best experience I ever had with any workmen coming into my home. Pleasant steady meticulous workers who carefully protected all surfaces and totally cleaned up afterward. They explained everything totally and… Read full review

We have been using Thornton & Grooms Heating, Cooling, & Plumbing for all of our work and we've never been disappointment. They come on time and always keep us informed if they are running late, which is seldom. On top of it all their work is exceptional! Our latest call was to fix our furnace. The service guy… Read full review

Connor and his team were very professional. He kept us informed on everything he was doing. Showed us what was done when the job was completed.

Michael Marquis did an excellent job of a sewer camera appointment for us. He was very patient in answering questions, very reassuring that issue has been corrected and very kind and helpful. Thank you!

This is the 2nd year that Mike Lilley has performed my annual furnace check. Mike is always polite and professional, and is pleasant and engaging. Mike explains what he is going to do, then works competently and efficiently to follow through. We review his finished work and Mike answers any questions I may have.… Read full review

Technicians are professional yet friendly and considerate.

He was very professional, courteous, and timely. They did a great job. Very knowledgeable and pleasant young man

All good.

Brad is always very polite, courteous and knowledgeable when servicing our home. In fact, all technicians that represent T& G are outstanding in their field.

Great job! Will definitely ask for and refer John Parsons (Thornton and Grooms) to others! Thanks again.

Zack Huffman and his associate, Cameron, were great to work with. They arrived on time, were very polite and professional. Zack answered our questions and was very helpful and patient in finishing up our week long project. We were very happy with the results and are glad to be a referral source when the opportunity arises.

Marquis was GREAT! He got the inspection approval for drain re-lining which is awesome. Christian and Gabe were again part of an excellent team. Marquis laid new concrete over big hole in living room and now all that's left is to replace some flooring. All the guys are so nice, Thanks!

Matt was prompt, courteous and quite knowledgeable about my plumbing issue. It was a pleasure working with him. Brenda S.

Omari showed up with a big smile. i was very stressed when he arrived he assured me we would get this taken care of put my mind at ease. cleaned up after like he wasn’t there! . I was completely satisfied. Thank you !

Alex was Awesome!!👏

Jonathon W. was excellent. Arrived on time and was polite, professional, and thorough. He took his time, explained everything, and was what I thought be a perfectionist. He was actually a joy to have in our home. I would ask for and welcome him again. He is a true asset and representative to Thorton & Grooms.

Very professional service. Takes time to answer any questions that we had.

Gavin did a thorough inspection and offered estimates for work to be considered. He was professional and knowledgeable.

I’ve been a customer of Thornton & Grooms for many years. I have always found their work to be excellent. Today’s visit was to check out the A/C. As usual the job was completed and as usual I am completely satisfied with the service. Everything checked out OK. I continue to be a very Satisfied Customer!

Doug can out to do work on a drain that was clogged. He worked tirelessly on my drain and finally unclogged it I also found out that I can get electrical work done. I wanted him to become my plumber and request him but he’s the drain specialist. Brilliant job Doug !

I want to give more starts, but 5 is the max. Seriously with all of the plumbing related issues that our "new" (to us - built in the 1940's) house has given us we really needed a company willing to work with us. Well Thornton and Grooms delivers that and so much more. Many of their crew were at my home for a week… Read full review

EXCELLENT ! Very good service!

Joshua S. (plumbing) was great! He was so polite and kind and answered all of our questions. He walked us through everything that needed to be done or that we could have done. Totally went so above and beyond expectations!

Update: Plumbing was going good; HVAC service has led to me no longer being able to recommend Thornton and Grooms. Thornton & Grooms has established itself as my go-to plumbing company! From initiation to completion, the customer service is impeccable! Their plumbers are knowledgeable and give you various options… Read full review

Informative, professional, highly competent and professional service. Highly recommended.

Tom did a great job! Very knowledgeable. Kind and Trustworthy. Excellent service professional! Thanks.

John was professional and thorough! I couldn't have asked for better service. The one year service protection plan is outstanding for plumbing maintenance.

Checked furnace found some rust but no holes. Julio was an excellent repair man. He thoroughly explained the problems, showed me pictures of the rust, and arranged for a replacement furnace estimate. Man was both professional and knowledgeable.

Excellent service. Love this company.

Jose checked everything in our plumbing system for efficient operation. He made a few suggestions for steps I could take in the future to prevent typical older house problems. He was an excellent professional source of information on all aspects of plumbing. His service to us was very welcome and appreciated!

DJ and Augusta were a true delight to work with. They performed the task of finishing up on lining the new kitchen stack line in a timely manner. They did a fantastic job cleaning up. I highly recommend Thornton & Grooms if you are looking for competent professional plumbers. You can't go wrong.

As always, terrific. Thanks.

Julio was very professional and was helpful and gave me some good tips. I would recommend Julio for any AC work you have. Thanks Thornton and Grooms.

Very professional

Update to the review noted below: We required additional service and Ricardo was the technician assigned to our account on this visit. Ricardo was extremely professional and completed a clean and complete evaluation of our A/C system, He followed that with a detailed account of his finding to me, using full… Read full review

Tariq was professional, friendly, hard working, honest, polite, and knowledgeable.

John did a great job.

The wait times to call in for service or other needs is very long. Voicemail messages not received the same day.

Todd Angell on identifying the leak in kitchen sink and providing several solutions moving forward.. Todd is very experienced! Thank You Todd and Thornton & Grooms

Tom was honest and prompt. Have used for multiple projects always with great results. Will stick with Thornton & Grooms!

He explained what was done and what could be done. He was very polite

Zac was so helpful. He kept me apprised of everything thing he was doing and even spoke to the HOA office to ensure they understood the problem. I would heartily recommend Thornton & Grooms!

Excellent job Todd! We were very happy!

Very responsive company, reasonable pricing and personable

Each of the crew members that were sent over a two day period were polite, prompt, prepared, and professional in all aspects of performing the required pluming work. I was very pleased and would gladly recommend Thornton & Grooms.

William was on time, professional, skilled, and knowledgeable.

Christian Ciambelli is outstanding. He couldn’t have been more professional. He went above and beyond in every aspect of the project. My husband and I are so grateful we selected Thornton & Grooms and couldn’t be happier. Very pleased with Christian’s work!

The guys were great!! The experience was a good as it gets!

John was great, he was right on time, friendly and explained our issue on a level we could understand. He gave us our options and was not trying to sell us on any particular product.

We were very pleased with the work performed by Rabeeh Rayyan. Mr. Rayyan was very thorough in his evaluation and assessment of our issue. Thank you for your time.

Very customer service oriented, professional and knowledgeable. Provided information before during & after repair. Gave choices & estimates prior to service so we could make informed decisions. Would recommend this company and Steve for any of your plumbing needs.

Steve Pouliot was great. Saw the problem and came up with a great solution to fix our leak. Everything is great now. Thanks Thornton and Grooms