Thornton & Grooms

Donovan was very knowledgeable about the problems we were having. he made us aware of what we could do to solve these situations and will be giving us a quote. I’m have to give Donovan , *****

Very polite, professional and informative!

I called the company and someone was at my home in less than an hour. He was professional and kind. I was able to get the work done the same day. The gentlemen who performed the work were efficient and pleasant to work with.

Very thorough! And knowledgeable! His expertise definitely put me at ease!

Service person was very knowledgeable and courteous. Work was excellent.

Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW… Read full review

Brandon and Ethan came out for our annual plumbing inspection. Found & recommended some services before things got out of hand and broke/needed major repairs. Very professional, friendly & helpful. Would highly recommend!

Very satisfied with the service provided by Charles King.

Excellent service technician for your company!! Personable and explained everything. He is an asset to Thornton and Grooms

Tech arrived on time, was very curtious, listened to what I thought the problem was, then gave me info of what the actual problem was. He also suggested actions to help prevent this same problem in the future, changed my humidifier filter. Showed me how to do it. I am very satisfied with service he provided.

Professional and detailed

⭐⭐⭐⭐⭐ Outstanding Service, Jerry Deserves Recognition! Jerry Hobbs from Thornton & Grooms provided exceptional service! He was professional, extremely knowledgeable, patient, and thorough. He explained everything step by step, answered every question, and went above and beyond to make sure I understood the entire… Read full review

We had a partially collapsed sewer drain, discovered after the drain specialist cleaned it out and filmed the collapsed portion. They advised restoration with a "cure in place" pipe. Billy and crew who did that day-long job were professional, respectful of our time and property.

Noah Riddle was outstanding. He was both courteous and very professional. He explained all the important points to consider in terms of maintenance.

Jonathan Wellman from Thompson and Groom is an excellent and extremely competent plumbing Technician. He spent time to fully conduct plumbing inspection related to my water heater issue and recommended action. Thanks Jonathan for your efforts🙏

Darrin was excellent. Timely, knowledgeable, and pleasant. Great service/great price

Zak and Ethan were knowledgeable and personable. Answered all questions and explained all services.

Which one of these photos shows inappropriate level attention to detail gives me concern regarding what is not directly in my face otherwise very charming and professional, but that’s unacceptable icing on the cake

I have had just one of those years with a ton of small issues requiring a plumber. My latest problem was an outside leak to the pipe that feeds my sprinkler system. Shout out to Matt V. for his great work fixing that geyser. T&G have located and fixed my problems, every time. I have saved at least $300 this year… Read full review

It's hard to describe how unhappy and anxious you are when you're sewage backs up into your downstairs shower and it's Labor Day weekend. I called Thornton and Grooms and left a message that we had an emergency and we'd like some help. I didn't know if we were going to have to spend the weekend in a hotel or what… Read full review

Jacob was very knowledgeable and informative. He answered all my questions and concerns. I appreciated his service.

Paul did a great job fixing my kitchen sink! He was very nice and took the time to make sure everything was cleaned up well after. He also was conscientious about my cats, and made sure they wouldn’t run out the door when he had it open. Have always had a pleasant experience with Thornton and Grooms, will continue using them in the future!

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This… Read full review

Take great care of us Everytime! Definitely not cheap, but the work quality, customer service, and timeliness are worth it.

Very good HVAC support.

Fast service. Friendly and informative employee. I ask a lot of questions and they answer all of them. Very reasonable pricing.

Thornton and Grooms is a high quality operation that I've bee using gor over 25 years.

Nate, Cameron, Alexander and all others that supported the project were great! Professional and knowledgeable!

Tony Paterno did an amazing job which involved replacing gate valves in our basement to ball valves. He also added a braided line to our refrigerator. He was very professional & courteous, answered all my questions. He completed the installation very thoroughly and ensured everything was working correctly after… Read full review

Jerry was very good. Did a plumbing inspection and repair. Went above and beyond to make sure everything was good.

Thanks Charles ,great job will done. So efficient and knowledgeable.

Thank you Robert for repairing our air conditioner and answering our questions. We appreciated the short time it took you to get us up and running again just in time for the warm and hot summer days. Thank you for a job well done!!

Joe was extremely helpful diagnosing and repairing mis-wiring in the house.

Thornton & Grooms was out today for a sudden kitchen sink repair. Everything went smoothly from the initial appointment to updates about arrival times. Jaylen was on time, polite, and professional. He completed the repair, assessed for possible issues and cleaned the work area in a timely manner. This was a very… Read full review

Matthew was very courteous and professional. They even got my appointment in first thing in the morning!

Outstanding service and professionalism.

Great work. A new hot water heater and a rebuilt faucet for the washer.

Marquis was awesome!! He was so polite and explained everything so well, always asking if I had questions. I highly recommend him and Thornton & Grooms! No one likes to have to spend money on plumbing but the amazing service made it a little bit easier to bear! 😊 I was also impressed with the scheduling system,… Read full review

Very knowledgeable, efficient and great communicator. Ben Schuchard exceeded our expectations with his service today.

Jeremy was knowledgeable and helpful. Looking forward to having great work done by a great company.

I am very pleased with Jaylen Simelane service. I appreciated his honesty and how well he explained everything to me. I would highly recommend him.

Anthony was very respectful and cleaned out my line to the street. For the price of $99 I was told that my line would be cleaned out and a camera inspection would be done. Anthony does not do this service. The camera service was not done, I was told I had to make another appointment for this. But still had to pay the $99.

We hired Thornton & Grooms to repair a leak and replace our shower system. They provided a fair estimate and scheduled our appointment promptly. The entire process was smooth, and the work was completed professionally. Codee did a wonderful job fixing everything. A special shout-out to Josh for guiding us through… Read full review

Kevin was professional and knowledgeable. He worked diligently from start to finish and was very patient during the walk through to answer any questions that I had.

Josh was courteous, complete, and very personable. I was very happy with his service.

My neighbor had a clogged sink. Two different competitors of Thorton and Grooms each made two visits to the home but were unable to find and unclog the pipe. Aaron Schuchard, a drain specialist of T&G, worked very hard and patiently found the clog 30 to 35 feet under the sink. It took several hours but Thorton and… Read full review

Our service was fantastic! Mr. Pila was so impressive!

Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit… Read full review

Professional and expedient service. Service Tech kept me informed through out service call and addressed all my concerns. Work site was left cleaned and organized.

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Zach is very knowledgeable and hardworking I would recommend him and he will do a great job

The technicians I’ve interacted with have been courteous and professional. Unfortunately, my experience with the Care Plan membership has been very disappointing. One of the benefits of the membership is annual furnace and A/C maintenance. I requested this service months ago, but no one ever contacted me to… Read full review

Mason was great to work and talk with.

Excellent experience. Called and got an appointment for the next day. He explained what was causing my sink clog and even showed me camera footage. Snaked my sink and resolved my concern quickly. I highly recommend this company.

Mike came out to give us an assessment and estimate for a sewer line replacement. He was knowledgeable and thorough on all aspects of the project. Jesse and his team replaced old cast-iron pipes with PVC pipes. they also replaced a toilet flange and misappropriated PVC pipes from a prior plumber into proper… Read full review

Would highly recommend this business! Jacob did an outstanding job on our plumbing project. He had a-lot of great recommendations and information where we can improve our homes plumbing efficiencies. Cannot say enough good things about Jacob and this company!

There was a crew of four doing the work today. All were efficient and professional.

In the first visit, Zachary was thorough and professional - knowledgeable and helpful. In the follow up, Noah was thorough and professional - knowledgeable and helpful. So far, I am pleased with Thornton & Grooms. Here's to no more backups or clogged drains and pipes 👍

Thornton and Grooms have been a pleasure to work with. I would highly recommend for any plumbing repair

Josh van Hilten is a very nice, knowledgeable service person. He explained our options and the way forward, pointing out the problems that may pop up with our extremely old plumbing. Every employee that we have dealt with at Thornton and Grooms has been exemplary. Thank you for your excellent service.

Da’vu was timely, professional and thorough. I appreciated his attention to detail and care. Very pleased!

Evaluation of our cast iron pipe leading to the septic tank.

Great job, wasn’t happy that the air conditioner had fried wires, but Dan found the problem and offered me two different solutions. Fixed it and now I am protected. Thank you

Mike Marquis was very friendly and professional and explained everything he was doing. It was nice to find out he is a fellow veteran.

Nick did a wonderful job. Very professional, definitely knew what he was talking about, and friendly. Would highly recommend Thornton and Grooms!

I have had a series of plumbing issues lately, starting with a slow shower drain that identified significant rust scaling in my 48 year old cast iron pipes that led to a descaling and flushing. The descaling revealed a series of openings in the bottom of the lead from the kitchen. Ultimately the basement needed to… Read full review

Lucas deliver great service and explain all the job detail to me. He was a constant professional.

I have been using Thornton and Grooms for several years for heatinf, cooling and plumbing. Lucas came out to my home today to fix a leaking outdoor faucet. He was friendly and took the time to answer all of my questions about indoor and outdoor plumbing.

Professional, competent, overall great experience. Thank you

Thank you for your help,

Brian did a great job!

Well done, professional, and quick. Very happy with the work that was done!

excellent service, amicable and thoughtful

Very professional and courteous. Explained work in detail and answered all my concerns.

Thornton & Grooms Adam Martin came to my home on time. Inspected my furnace and replaced filters. He did a very good job. The company does a great job hiring good people.

I have Thornton and Grooms at my home for maintenance and repairs on a regular basis. I get peace of mind knowing my equipment is in top condition. My recent check up was handled by David Rudd.. I was impressed with his friendly respectful manner. David kept me involved with the process and explained what was… Read full review

Where's the sixth STAR, because that's the quality of service Devin performed. Coached me up on my system. Very friendly

Craig was great.

Great job and fast. They quickly diagnosed and fixed my leak. Thanks!

Very easy to set up the same day appointment, service person was very nice efficient and quick.