How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for repair HVAC
Clear ✕All 207 Google reviews tagged “Repair HVAC” · showing 20
They did a Wonderful job. Very knowledgeable. Answered all my questions. Very professional from start to finish. Showed up promptly. Highly recommend.
Alex and his team are top notch. Even though they encountered several unforeseen problems they garnered additional experts and worked through them until they were solved. Their access to expertise and willingness to get the worked completed is why we use T&G
Great Service today from Mark Stoll at Thorton and Grooms especially as I have two OLD Boilers that were just repaired. Above and beyond, Very happy! EDIT 5.6.2024 Great service today from James Stewart, he did a fantastic job helping us with a plumbing leak, unfortunately it was a big deal as we had a small flood…
Nick was very thorough, friendly and informative.
Needed to add freon to charge the system. They came and diagnosed the issue and promptly made the necessary repairs
Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit…
Thorton & Grooms have always been great for us. Jeron was wonderful and got our AC back online in time for the heatwave.
Marcus did a great job installing my new water heater. He was efficient yet very careful. The job was done very cleanly. He took time to explain what was done and why. He answered all my questions in detail. I would be happy to have him back in My Home again.
Update to plumbing work done on 05/26: Glad to see Zak showed up since he did the original work. A small water pressure issue with the shower. This was quickly resolved by cleaning out the shower head screen which had scaling probably from the hot water heater flush. Once cleaned and reassembled, issue resolved. Zak…
We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.
Thornton and Grooms handled my AC repair with professionalism and sklll. Our technicians were punctual and very courteous. I’ve dealt with T&G multiple times and find this experience is typical rather than the exception. Great company!
Great service, professional and kind.
I had Brian come and look at my furnace that wasn’t working and boy is Brian a GEM!! He is very thorough and talented in his work and I would highly recommend him. Along with his talent in heating and cooling he is very compassionate and patiently listened to my sad story and put up with my pity party I had going…
I have Alex checking my furnace to figure out what was the problem. He is very knowledgeable person, explained to me while testing with kindness.
I was simply amazed at Thornton & Grooms professionalism, knowledge and integrity on all the changes I needed. Shout out to Tequila W. Who not only took her time but walked me through everything with keeping my budget intact. Anything HVAC make sure you ask for her. I will be using their services forever.
Well trained technians. I have been calling on T&G for years now. They are always professional and knowledgeable. They clean up after themselves and are kind people.
It was initially tough to identify the actual issue . But with couple of diagnosis he could able to make it , thru patience . But we had to saty chill for we weekend. But finally got hvac running good .
Very knowledgeable and professional. Gave me very good insights on how to keep my system running smoothly. Highly recommend!
I just had a terrific early season furnace check. The technician Nick Garrett was thorough and answered all of my HVAC questions while performing the work. I cannot recommend these guys enough for your home HVAC needs.
Detailed, knowledgeable and very professional. Each detail was explained to me clearly and the end result was awesome. Great
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
