How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for sewer repair
Clear ✕All 350 Google reviews tagged “Sewer repair” · showing 40
Very nice to work with
Our experience has been a positive one. They are courteous and professional. Jeremy was very informative & knowledgeable.
Craig was great! He went into very clear information about what was going on with the main sewer line. Also some ideas on what was of the going on with it and possible fixes. This me second time dealing with Thornton & Grooms. Great service with out any high pressure.
Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…
Patrick and DeSean were polite, prompt, and knowledgeable. They made sure to answer questions and explained everything in detail. They worked quickly with no disruptions. Highly recommended.
Service was great. Prompt and professional. Job and Bill was knowledgeable and answered questions regarding the issues. Very pleased with service. Highly recommend
Great job
It's hard to describe how unhappy and anxious you are when you're sewage backs up into your downstairs shower and it's Labor Day weekend. I called Thornton and Grooms and left a message that we had an emergency and we'd like some help. I didn't know if we were going to have to spend the weekend in a hotel or what…
Through inspection of plumbing areas. Friendly and knowledgeable.
Great costumer service and well trained technician! I would definitely recommend this company to everyone for there professional AC service. Thanks again Steve , well done!
Anthony was very respectful and cleaned out my line to the street. For the price of $99 I was told that my line would be cleaned out and a camera inspection would be done. Anthony does not do this service. The camera service was not done, I was told I had to make another appointment for this. But still had to pay the $99.
Mike was very professional & took care of our issue quickly.
Jeremy was professional, prompt and friendly. Explained what he was doing and found the problem right away. Highly recommend.
Billy and Stephanie did a great job! Very communicative upon their arrival and called to let us know the progress of the repair and cleaning, very personable and knowledgeable.
I have had a series of plumbing issues lately, starting with a slow shower drain that identified significant rust scaling in my 48 year old cast iron pipes that led to a descaling and flushing. The descaling revealed a series of openings in the bottom of the lead from the kitchen. Ultimately the basement needed to…
I got camera inspection for the sewer system. Very satisfied with Jeremy’s expertise and kindness. I would strongly recommend him and his company.
I cannot say enough of how these guys are the best plumbing service company out here. Completely trustworthy and the services techs are hands-down the best in this industry. They always have the parts that are needed so I'm never waiting to get my problems repaired. Thorton and Grooms will always be my first choice when I'm in need.
My techs were excellent! Responded quickly to fix my issue. Mike was knowledgeable and clearly explained the process and outlined my available options. Would highly recommend!
Great service & I would definitely recommend this company!
I’ve now had multiple positive experiences - Between quick, easy and flexible scheduling to the services being complete with quality, I’d highly recommend going with Thornton & Grooms.
Zach was terrific very knowledgeable and personable
Tree roots got into my sewer pipe. T&G was excellent. I cannot have experienced a better outcome. Jerame removed 1 sidewalk piece, dug up the sewer line, then Greg, Chris, and Jared repaired the sewer line and supported the pipe before Jerame filled the area back in. Jerame packed the ground as he filled it with the…
Very thorough and polite. Would recommend to anyone needing plumbing assistance
Great service. Great price. Clogged man drain was opened fast and flow was restored. Can use my water again. Thanks.
Very professional, well done. Fantastic people skills!
Mike did a nice job and thoroughly reviewed all of our options. He worked well with our insurance company and overall made the process. He then stayed accessible to answer any questions and provide any assistance needed throughout the job .
Trustworthy company. We’ve interacted with many of their staff over the years & they have all been kind & very competent.
Love this company!!! They are always helpful and friendly. Technicians are well qualified, professional and friendly.
Called Thornton & Grooms for an estimate for a backwater valve. They charged for the estimate but the estimate included a sewer line scope. They found major root build up that other inspectors and plumbers had somehow missed. They were very professional and informative.
Darrin was through and answered all of my questions about our sewer back up. He snaked our line, identified some potential issues and set us up with next steps. Highly recommend!
The work performed was done efficiently and work site was cleaned up afterwards. Billy was courteous and explained everything thoroughly.
Did great job very happy with results.
HIGHLY RECOMMEND!!! Needed to resolve a plumbing issue that went unfixed after using a different company. Both techs (Noah & Logan) that performed work were courteous, professional, extremely thorough and explained and provided options to remedy the situation. Ultimately, they were able to fix the issue at a very…
Written in approximately 2017 --- I am thrilled with my experience with Thornton and Grooms...all 20+ times they've been out over the years. They absolutely have a knack for hiring the perfect service technicians. Bill Richards is our go-to guy for plumbing and Will Walker for HVAC. We've had others come out, and…
Today Billy Tarolli was at my house. He repaired our plumbing problem (with a helper) and they did a fine job. Left the area clean. I agree T&G is pricey but they stand by their work and make sure everything they do is done correctly with a warranty. Part of his job was done 6 years ago, so I didn’t have to pay a…
Nick took the time to fully understand my issues that I had with thermostat. Performed a detailed maintenance check on the furnace. Highly recommend this Tech and company.Thank you!
Stephanie was great. She is knowledgeable, a good worker, and communicated well.
Turns out they over charged me by $500 before the holiday. I had to call 10+ times show them the documents they gave me and showed they over charged and still have not been refunded I would never hire them again
Excellent work, great service.
Great and professional service. Jeremy and Dartin were great, knowledgeable and polite.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
