Thornton & Grooms

Great very clean and professional

Great service, great team. Very communicative keeping us posted on arrival and also arrived during the expected window.. I will continue to be a home care club member. Also want to mention that is Tom is awesome, and was a joy to have around

Stephen was a very, very good technician. We have the service plan. He was very thorough and knowledgeable. He was nice as well. I would definitely recommend Thornton and Grooms! He did not rush the job plus he explained everything well. He was friendly and personable which made the experience even better. Today,… Read full review

Tech arrived on time, was very curtious, listened to what I thought the problem was, then gave me info of what the actual problem was. He also suggested actions to help prevent this same problem in the future, changed my humidifier filter. Showed me how to do it. I am very satisfied with service he provided.

Dan was excellent and I highly recommend this company

I have had just one of those years with a ton of small issues requiring a plumber. My latest problem was an outside leak to the pipe that feeds my sprinkler system. Shout out to Matt V. for his great work fixing that geyser. T&G have located and fixed my problems, every time. I have saved at least $300 this year… Read full review

I just had Victor Tooks do my furnace eval...he was SENSATIONAL, he works to please and accomplish, I want him back again, his expertise and professionalism is top notch

Next day service that was absolutely outstanding and seemed like it had been part of their schedule for weeks!

Great customer service, but I did not receive an invoice of services done, which was flushed my water heater

Tom H was very caring, patient, and thorough. He fixed three faucets, including one that had other plumbers stymied.

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Well done, professional, and quick. Very happy with the work that was done!

Jonathon was polite, very professional and knowledgeable about the services rendered. Thank you! I would certainly recommend Thornton and Grooms to family and friends.

Ben was extremely courteous and efficient in providing best in class service! Thank you!

Utilized for a leaky shower. Paul did a great job and completed the job quickly and cheaper than the original estimate. Clean up was great. Overall 5 stars.

Alan & Christian with T&G plumbing dept. go above and beyond customer expectations & have completed numerous jobs for me at my home with true results. David Rudd with the T&G HVAC team installed the Enviroaire polarized media cleaning system & thoroughly explained to me its benefits and how to maintain the system… Read full review

Thornton has great staff! Codee, Curtis, and Mason were all very thorough with their explanations of what was being done. I had full confidence that they were going to complete the job even when a curveball (not in their control) appeared during the process. They cleaned up well and I would 1000% recommend Thornton to friends and family.

Daryn was very professional, he arrived on time with phone call prior to arrival. He wore boots in the house and cleaned up after himself. Was knowledgeable and explained what was wrong and my options clearly. Highly recommend and will continue to use Thornton and Grooms for the peace of mind that my home care needs are being maintained.

Matthew from Thornton and grooms went above and beyond to make sure the plumbing issue was taken care of and he understood the urgency and was very accommodating. Once again I’m very pleased with my experience with thortan and grooms.

Awesome service, on time great communication would definitely recommend! Very courteous and ensured everything was cleaned up.

Paul (and his team) did a fabulous job of tearing out the old plumbing and installing 1) new pex piping (including new shutoff values and completely redoing the shower piping), and 2) a new hot water heater. Very pleased with the professionalism and the results.

Tony was fantastic and repaired our jet bath/shower quickly. Cant say enough about the amazing service.

Great service and professional from Zack to checkout my plumbing with the Thornton & Grooms service plan. Sal was on-time, courteous, and helpful. He fixed a few minor issues in order to avoid long term issues.

Josh was extremely helpful and helped us out with several projects. We also helped me coordinate with the city to update my outdated water meter. Would call again.

Randy and Zach were great, exceptional service.

We had a tub spout leak and Andrew was able to quickly diagnose the problem and fix it. And the price was more reasonable than expected!

Professional, excellent, and outstanding service by your technician Rodney Parisien. I always call Thornton & Grooms for the plumbing and furnace needs because they are honest, trusting, and reliable. Rodney is a very knowledgeable and efficient Master Plumber. He went above and beyond and took the time to… Read full review

Service was great. Greg was knowledgeable, helpful and efficient.

Jim was very knowledgeable and provided great service at our plumbing home inspection. I highly recommend Thornton & Grooms for all their plumbing, heating and cooling services.

Kevin was great. He thoroughly explained everything he was doing, and he completed his work efficiently and effectively. Our bathtub leak was fixed and has not been an issue any longer. Kevin was very friendly and courteous. We would gladly welcome another visit in the future for any plumbing needs that arise. Cody… Read full review

I called because my shower wouldn't turn on and my tub faucet wouldn't turn off. Evan was able to make it out next day. He was very pleasant and knowledgeable. The job didn't take more than a few hours. Great company and service!

Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job… Read full review

Jon Steiner was cordial, professional and knowledgeable about his work and enthusiastically displays it. He explained everything he did. T&G should be proud to have such an exemplary employee.

Jonathon W. was excellent. Arrived on time and was polite, professional, and thorough. He took his time, explained everything, and was what I thought be a perfectionist. He was actually a joy to have in our home. I would ask for and welcome him again. He is a true asset and representative to Thorton & Grooms.

Stephen (HVAC) was out to inspect my several A/C units. He was professional and courteous and made sure I understood everything he checked and what he thought deserved attention over the course of the next year Devon came out to put a piece on my shower that I had not been able to find in the 14 years I’ve been… Read full review

I have been a client of Thornton & Grooms for many years. Love their Home Care Plan. This very affordable plan includes an annual checkup/maintenance of both my furnace and air conditioner. By regularly doing maintenance I'm extending the life of each of these expensive items and they can alert me to potential… Read full review

I reached out for a couple of simple plumbing repairs, so I believed. Upon a routine inspection of my water tank. I was made aware, that I was living by days of my 19 year old water tank literally exploding. The plumbing repairs were the least of my issues. This company jumped into quick action to save me much… Read full review

William was on time, professional, skilled, and knowledgeable.

Was very friendly and knew what he was doing! Would recommend him!!

Nick was great. Very helpful and fixed it quickly.

Curt Ewald and Kelsie Mayes did a wonderful job installing our new Bradford White 50 gal “Defender” water heater which is ranked number 4 out of the top 100 nationally by Bob Villa of Home Depot and made right here in MI. They also performed a major safety upgrade on our water meter, and installed a new cartridge in… Read full review

Courteous friendly thoughtful patient. Goes the extra mile with their work and installation

Jonathan Wellman did an outstanding job with our annual plumbing inspection and tankless water heater maintenance. He went above and beyond, tested water quality, labeled all of our water and gas shut offs, cleaned the fixtures and provided great tips for maintenance. This is why we use Thornton and Grooms.

This is by far the best, most organized and efficient company we have dealt with during the renovation of our home. Every single person we have dealt with are outstanding!

Explanation of needed repairs and cost. Because there not a major emergency there will be a 30 to 60 day window to do repairs and pay cash for repairs. Both plumbers I had contact with were polite and helpful.

The employee was very knowledgeable and accommodating. The work was done on a rental property and the tenet was not home due to some miscommunication twice however the employee from Thornton and Groom did not get upset. He came out a third time to get job done. Job was done quickly and accurately. Experiences like… Read full review

Adam did an excellent job with great customer service explaining things clearly responding to my questines.

Luke and John did some plumbing work for us - fixing a couple shower valves, outdoor spikets - they were friendly, professional, thorough, and CLEAN (hard to overstate how important that is to us). Very pleased. 5 stars. Great job, guys! :)

Mason did a great job on my shower repair today. Super friendly. Honest. Very professional.

Staff is professional. Their dispatch is great because they give you precise times and will try to fit you in if there are cancellations.

Cleaned roots from my main sanitary drain

Paul Balikowski and Anthony Barraco were beyond professional, they wore footies and latex out their walk way blankets through the areas of work. They were funny and just down to earth people. I want these 2 gentleman to come back and work off our entire house piping when we go ahead and follow through with that.

Paul was very knowledgeable and professional replaced stack in basement and installed all new plumbing in main bathroom. Fantastic job they were neat showed up on time and did first class work.

Professional, knowledgeable plumber.

Absolutely amazing!!! Very friendly, priced well, and knowledgeable. Always kept us up to date on when they would be here and even had pictures of who was coming. John and Jeremy are two amazing workers. Will definitely be using this company again. Thank you for your service!!!

Tom was great! Very knowledgeable and helpful, and I couldn’t be happier with the result!

exceptional service by all employees. very professional, informative and kind. Brenon, Joe and Jeremy were all helpful to me on this whole overwhelming process. i will be recommending your company to friends ans family!

Great Service! 👍

Thornton and Grooms was able to resolve my issue, which occurred after hours, the morning after I contacted them after I decided against after hours service. My technician, Walter, was friendly, punctual and professional. My issue was identified and resolved quickly. Additionally, Walter engaged in small talk which… Read full review

My shower wouldn’t turn off. A. J. Demasellis came out and replaced the entire shower valve. It took hours and he stayed with it until it was done. He also replace a leaking irrigation line valve. He was polite, he cleaned everything up and he did a great job. He is a real professional and I would ask for him… Read full review

If I could give Tom Heisner of Thornton and Groom's a gift for how wonderful and caring he was in his multiple visits to our home to fix a messed up bathroom remodel - I would. Thornton and Groom as usual was professional, courteous, everything from putting a drop cloth down immediately to being on time, to calling… Read full review

8000+ glowing reviews about T&G pretty much sums up how ridiculously awesome this company is but I'll add another one. I had T&G come out to fix a shower install and toilet issue caused by another company. They sent someone out who not only fixed the issue but also took the time out to explain and show to me all… Read full review

Justin is a great plumber! He knows what he’s doing and explains things well. I would definitely recommend Thornton and Grooms!

Very knowledgeable

Very professional

My experience with Thornton & Grooms was amazing. William and Anthony your employees came out and worked on a leak issue I was having. They not only discovered the issue was much simpler than originally thought but they walked me through exactly what they would need to do. Working in a cramped crawl space, as well… Read full review

Jordan called me in advance of arrival, showed up on time and did a great job fixing the problem quickly.

We've used Thornton and grooms now for a couple years their service is awesome The people are very nice and professional they put booties on and clean up their mess when they're done. And they never try to sell you something that you don't need totally trust them.

These folks are great, I wouldn't hesitate to recommend to anyone!

Smith is responsible and fixed my shower issue. I will recommend him to my friends

On time, and Tony was extremely pleasant, explained the situation in detail, and most importantly, he listened. Tony also wore PPE without my asking and he did a great job for us. Very satisfied.

It’s a treat to have someone come out to work on a problem and fix it quickly. It’s more of a treat when he’s professional, thorough, and clean. It’s always a great experience with Thornton And grooms.

He did a great job cheefully !! Highly recommend him !

Had a great experience! Timely, professional, friendly, and did a great job. Gave us the rundown on all of our options and was very flexible to our needs. Very satisfied.

After a rough morning as far as customer service went, the office manager called me and really came through. She ended up apologizing for the events of the morning, and set up a service call and assigned Mark to handle a plumbing issue for my master bath right away. He was kind, understanding, prompt and highly… Read full review

Gabe Richardson and Codee did a great job repairing our shower. Gabe clearly explained what needed to be fixed. Completely satisfied with the quality of work. Thank you T & G!

Home

Zeke arrived on time and used his creative thinking to fix my myriad of issues - from leaky sink faucet to leaking shower to ghost flushing toilets. He was kind and knowledgeable and worked diligently the whole time he was here.

Todd was awesome! His work is very clean and works perfect! He took his time to make sure my shower drain was fixed the right way!

Thornton and Grooms did a great job on the multple jobs done at our home. So kind and so professional! Great job! Thank you!

Kyle and Josh were very knowledgeable, polite, and professional. They came out to fix a sump pump issue and a leaky shower on the same day I called. They got the work done promptly, and left the working area cleaner than they found it. I'll be sticking with T&G for all my plumbing and HVAC service needs!

Well first called made appointment two weeks out, than the”plumbers arrived “ day of appointment, which I took off work for thinking they were going to repair my shower faucet but than after they looked at it told another specialist (which why a plumber competent enough to change the faucet wouldn’t be dispatched)… Read full review

Gabe did a beautiful job on our shower. Just beautiful. Couldn't be happier.

Tony was prompt, professional and explained everything clearly. Highly recommend!

Noah was my technician and he was amazing! Super nice, arrived early and fixed my issue quickly. He also told me about other services that the company offers which was nice to know as I am a 1st time customer. I highly recommend this company!!! Keep up the great work Noah!

Luke was very professional and friendly, did good work and gave me some great tips on the process as he worked! Much appreciated

I normally don't leave reviews, but the service was impeccable. Quick, responsive, and professional. Loved that they gave you frequent updates and even a photo of the tech to know who you should be expecting. Our tech, Tony, was great!

Had my old three handle shower valve replaced. Paul was great, very helpful in explaining everything and very pleasant. They arrived on time, worked neatly, and got the job done fast. Very happy with the work they did!

Tom was fantastic! I couldn't recommend this company more!

Bryan did a great job explaining why warranty work was needed and took care of it right away. I appreciate that since he did the original work, he came back to do the follow-up repair. Taken care of quickly and easily.

Tony in Thorton & Grooms Plumbing Department was very professional, efficient, respectful thorough and knowledgeable about all our Plumbing needs. Tony’s the Best!!! We would request him again if needed. Martin who is in Thorton & Grooms HVAC Department provided me exceptional service regarding correcting a… Read full review

Very prompt and friendly. The work took a long time, but was done correctly . clean up was very good.

Steve came to do a yearly check on all our plumbing which is offered with their maintenance plan. He was very through and tidy. Cheerful, patient and knowledgeable. Would have him back anytime.

Very professional and excellent quality job. They were straight forward and honest, and helpful along the way. Would highly recommend them.

UNCLOGGED SHOWER DRAIN

Our repairman Aaron was phenomenal. Dealt with our stress perfectly :-)). Detailed quote. Completed the job professionally too. Very satisfied

Curt was knowledgeable and very helpful.

Dorian Lyons was great. He came to our house to fix a leaky pipe and shower. He was honest and gave us a fair quote. He fixed the problem and did a great job! I will definitely hire this company again for ALL my plumbing needs

We have used Thornton and Grooms for all of our HVAC and plumbing issues since buying our house three years ago (and there have been a LOT of issues) and they have always been great to work with. Their prices are a little higher than most, but in our opinion, absolutely worth it.

Rating only, no written review.