How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for toilet repair
Clear ✕All 474 Google reviews tagged “Toilet repair” · showing 20
We loved working with Zach at Thornton & Grooms\! He was knowledgeable, thorough, professional, and genuinely friendly\. He addressed our immediate concern, helped schedule a larger repair, and patiently guided us through a plan for future maintenance\. We truly appreciated his expertise, thoughtful recommendations,…
David was extremely thorough, professional and efficient
I rarely post review but my recent stellar service warrants a shout out. I pay an annual fee and have had exceptional service several years, I believe 5 years. I own a 1956 house that I love. My most electrical service is the most recent stand out. From a rusted out electrical box that revealed itself a couple of…
Excellent Service, Again!!
Very courteous and efficient. Informative.
Great worker. Excellent workmanship!
Devin explained the problem our toilet was experiencing. After which he went right to work and did an excellent job restoring toilet to working order.
Jesse Cline did a fabulous job installing a new toilet. He was efficient and knowledgable and did the work in very little time. It was a pleasure to interact with him. He answered all our questions. Great Job which is consistent with all work we have had T&G do for us.
Very thorough! And knowledgeable! His expertise definitely put me at ease!
Ben did a great job , as we have come to expect from Thornton & Grooms. Ben flushed and descaled our tankless water heater and while that process ran, Ben installed a replacement toilet in our master bathroom. Ben explained everything that he was going to do and then went over the completed jobs when he was…
Very knowledgeable did a great job had all the parts with him.
Zack’s visit turned out to be a great experience for me to deal with house plumbing system. He is courteous and knowledgeable while showing patience with customers. We have good communication and thus made me more appreciative of him and the company’s home care service.
Came out quickly. Very professional. Would like to have received time frame for visit. But did call in advance.
On time, great responses to questions, and professional.
I was having a problem with a “leak” from my primary bathroom down onto the kitchen counter and cabinets below! Brandon Riddle was very reassuring and helpful. Although he was unable to resolve the problem at that visit, he recommended further options for me to get the help I needed.…I have always received excellent service from Thornton and Grooms.
Tech arrived on time, was very curtious, listened to what I thought the problem was, then gave me info of what the actual problem was. He also suggested actions to help prevent this same problem in the future, changed my humidifier filter. Showed me how to do it. I am very satisfied with service he provided.
⭐⭐⭐⭐⭐ Outstanding Service, Jerry Deserves Recognition! Jerry Hobbs from Thornton & Grooms provided exceptional service! He was professional, extremely knowledgeable, patient, and thorough. He explained everything step by step, answered every question, and went above and beyond to make sure I understood the entire…
Aloha, I am very picky and concerned about Service. Everything needs nurturing. I must say Jonathan has been the best. Best service man I’ve ever ever had
Darrin was the bomb very professional send him everytime
My service today was very good. The plumbers were very nice, explained everything in detail and were very patient and understanding. I would recommend using them to others
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
