Thornton & Grooms

We loved working with Zach at Thornton & Grooms\! He was knowledgeable, thorough, professional, and genuinely friendly\. He addressed our immediate concern, helped schedule a larger repair, and patiently guided us through a plan for future maintenance\. We truly appreciated his expertise, thoughtful recommendations,… Read full review

David was extremely thorough, professional and efficient

I rarely post review but my recent stellar service warrants a shout out. I pay an annual fee and have had exceptional service several years, I believe 5 years. I own a 1956 house that I love. My most electrical service is the most recent stand out. From a rusted out electrical box that revealed itself a couple of… Read full review

Excellent Service, Again!!

Very courteous and efficient. Informative.

Great worker. Excellent workmanship!

Devin explained the problem our toilet was experiencing. After which he went right to work and did an excellent job restoring toilet to working order.

Jesse Cline did a fabulous job installing a new toilet. He was efficient and knowledgable and did the work in very little time. It was a pleasure to interact with him. He answered all our questions. Great Job which is consistent with all work we have had T&G do for us.

Very thorough! And knowledgeable! His expertise definitely put me at ease!

Ben did a great job , as we have come to expect from Thornton & Grooms. Ben flushed and descaled our tankless water heater and while that process ran, Ben installed a replacement toilet in our master bathroom. Ben explained everything that he was going to do and then went over the completed jobs when he was… Read full review

Very knowledgeable did a great job had all the parts with him.

Zack’s visit turned out to be a great experience for me to deal with house plumbing system. He is courteous and knowledgeable while showing patience with customers. We have good communication and thus made me more appreciative of him and the company’s home care service.

Came out quickly. Very professional. Would like to have received time frame for visit. But did call in advance.

On time, great responses to questions, and professional.

I was having a problem with a “leak” from my primary bathroom down onto the kitchen counter and cabinets below! Brandon Riddle was very reassuring and helpful. Although he was unable to resolve the problem at that visit, he recommended further options for me to get the help I needed.…I have always received excellent service from Thornton and Grooms.

Tech arrived on time, was very curtious, listened to what I thought the problem was, then gave me info of what the actual problem was. He also suggested actions to help prevent this same problem in the future, changed my humidifier filter. Showed me how to do it. I am very satisfied with service he provided.

⭐⭐⭐⭐⭐ Outstanding Service, Jerry Deserves Recognition! Jerry Hobbs from Thornton & Grooms provided exceptional service! He was professional, extremely knowledgeable, patient, and thorough. He explained everything step by step, answered every question, and went above and beyond to make sure I understood the entire… Read full review

Aloha, I am very picky and concerned about Service. Everything needs nurturing. I must say Jonathan has been the best. Best service man I’ve ever ever had

Darrin was the bomb very professional send him everytime

My service today was very good. The plumbers were very nice, explained everything in detail and were very patient and understanding. I would recommend using them to others

Thornton & Grooms always provides exceptional service. This time, Maggie provided exceptional, professional and thorough service when doing my annual furnace evaluation. Josh van Hilten of Thornton & Grooms provided plumbing services for me. He was excellent. He explained what was going on with my toilet and my… Read full review

I have had just one of those years with a ton of small issues requiring a plumber. My latest problem was an outside leak to the pipe that feeds my sprinkler system. Shout out to Matt V. for his great work fixing that geyser. T&G have located and fixed my problems, every time. I have saved at least $300 this year… Read full review

Daryn was awesome did a great job . He had an awesome l think his name was Bill help was very good team work

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This… Read full review

Plumbing inspection

Very knowledgeable and introduced himself when he entered my house. Went over the cost with me along with the maintenance program. Very nice to work with.

Next day service that was absolutely outstanding and seemed like it had been part of their schedule for weeks!

Thank you Tony for the quick honest service call!

I wasn’t home, but my wife said Aaron was very polite and Courteous

Over the years, since 2018 , we have had Thornton & Grooms install and service a number of items in our home. We appreciate the cordial, professional manner shown by each of the T&G people.

Marquis was awesome!! He was so polite and explained everything so well, always asking if I had questions. I highly recommend him and Thornton & Grooms! No one likes to have to spend money on plumbing but the amazing service made it a little bit easier to bear! 😊 I was also impressed with the scheduling system,… Read full review

Logan and Darius were great. Talked through what was happening and how to fix it.

Greg, provided excellent customer service. The overall process of getting a new hot water tank was easy. All parties involved were professional. I would definitely recommend this company.

Ben Schuchard provided excellent and efficient services. He took his time in reviewing our needs, explained the diagnosis of each problem, was clear in providing the estimate, thoroughly reviewed the work with us after completing it -- hope to get Ben again if we have another need. I was pleased with the rapid… Read full review

Jaylen was knowledgeable and cordial. He had all the parts he needed on the truck. He did a quick job, and whistled while he worked! Kinda cool! But that’s why we only call T&G!

Brandon Riddle, Plumbing Specialist, with Thornton and Grooms, did a great job on my bathroom toilet/faucet maintenance. He was very Patient and Honest in answering all my questions and advised me in areas needing my attention. Very grateful for his professionalism and care he showed. Went above and beyond my… Read full review

I am impressed with the company overall and with Josh in particular. He goes above and beyond to have the problem solved. Very professional, excellent timing, transparent and thorough. Thank you 😊

Hey Joe is the best at his job we are very happy, thanks from Mike and Jan

Outstanding as usual, everything was explained, job well done...thx

Darrin was on time and very thorough. I am very pleased. He corrected the problem!

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Was very impressed with the great service and customer care! Thank you!

Did not do a good job. Opened the drain but it clogged back up a day later. I have pay again to come and open again.

Fast response and the tech Aaron was great! Clear explanation and fast work! My kids thought he was great too! Couldn’t be happier all my toilets work again!!!!

They are very professional and technician are usually very knowledgeable. The response time is also good. Price wise they are higher than the market.

Jaylen was excellent

Tony is very honest, open, down to earth, professional, and competent. He is very friendly and delightful to work with. He did an outstanding job repairing a toilet leak and installing 2 brand new toilets. Next, we are going to have Tony install 2 new bathroom vanity sinks. I highly recommend Tony for any plumbing challenge you have.

Great service

Very knowledgeable tech!

Josh van Hilten is a very nice, knowledgeable service person. He explained our options and the way forward, pointing out the problems that may pop up with our extremely old plumbing. Every employee that we have dealt with at Thornton and Grooms has been exemplary. Thank you for your excellent service.

Nick , removed and reinstalled a toilet for us due to our flooring getting replaced. He also disconnected and reconnected our water line to our icemaker. He corrected the venting from our hot water heater. Nick also made sure our connection was to code. Nick was very thorough and knowledgeable. He had a great… Read full review

As always Dan is very informative and patient with my questions. He appears to be doing a thorough inspection. I will always want him on periodic inspections

Excellent. Very informative, upfront, no pressure, did a great job. Thank you to Randy and Matt.

I had a bath tub drain stop that came disconnected and a toilet that was running. They convinced me it was a huge time consuming job. They were there approximately 3 hours and charged 2000. Stay clear. Also pay attention to their response to this review

Aaron showed up on time, answered all my questions and explained all my options. He was very polite and professional.

Nick did a wonderful job. Very professional, definitely knew what he was talking about, and friendly. Would highly recommend Thornton and Grooms!

Maki Arab was unbelievably kind and assertive. He went above and beyond to make sure that all of my plumbing problems were fixed. He provided excellent service, I cannot thank him enough. I would definitely recommend him!

I've used T&G for years - always a good experience; thorough, knowledgeable, friendly. Again today - super well done! Thanks again!

Fixed our issue in a timely manner and was extremely professional

We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.

Mike did an excellent job of figuring out what the problem was, then correcting it. He also made sure that the entire system worked afterwards, even though he was there for the AC. * Jason H. came out for a routine inspection and realized the AC had stopped working l. In checking the equipment, he found the HVAC… Read full review

Tom did great work on toilet installation. He is family and took good care of us.

I cannot say enough of how these guys are the best plumbing service company out here. Completely trustworthy and the services techs are hands-down the best in this industry. They always have the parts that are needed so I'm never waiting to get my problems repaired. Thorton and Grooms will always be my first choice when I'm in need.

Prompt friendly service with thorough explanation

Dewayne Long was excellent! I will definitely call Thornton & Grooms again.

Adam was very professional and pleasant. He explained everything very clearly and articulated all of my options for improving g the mechanics of the house.

Had a new boiler installed by Thornton and Grooms. It was refreshing to deal with a company that communicates, shows up on time gets the job done in accordance with the estimate.

Danny did a phenomenal job for us.

Anthony Correia was an absolute jewel. He was so helpful and informative, keeping me abreast of all the things he was doing to repair the toilet problem. He was so so supportive for my sister and I current situation and so genuine in his desire to help any way he could for any future needs. Thanks Anthony. What a… Read full review

Juan did a great job checking out my air conditioner. He explained everything he was going to do. Informed me about the filters I should use and explained to me about an air purifier and gave me a quote. He was extremely polite and respectful.

Zach was terrific very knowledgeable and personable

Prompt quality service at a reasonable price

i APPRECIATE THE PROFESSIONAL WAY THE MEN ARE THAT COME INTO OUR HOME. i AM GREATFUL THAT THEY PUT ON COVER SHOES WITHOUT MY ASKING THEM TO DO SO.

He seem like he was well knowledge of what he was talking about it what he was doing very very respectful and I liked them a lot so thank you

👍

Mason was very efficient in getting our toilet repaired.

Thornton has great staff! Codee, Curtis, and Mason were all very thorough with their explanations of what was being done. I had full confidence that they were going to complete the job even when a curveball (not in their control) appeared during the process. They cleaned up well and I would 1000% recommend Thornton to friends and family.

Excellent, helpful, professional explanation. Helped with related question - definitely above and beyond. Very personable.

Brandon and Gabe were both here today in follow up to a previous appointment. They were prompt, courteous, and well informed.they explained what they were doing and cleaned up and put everything back to original places.

Zach was EXCELLENT! He was polite, professional, so pleasant and left the place spotless after the job was done! One of my favorite technicians so far!! Oh… and my dogs LOVED him :)

Darrin Wimbush was my technician who came to the house to work on my toilet. He is very experienced, knowledgeable he advise me in ways to save money what a wonderful individual. I would recommmend this company to anyone. Darrin deserves a 5+ in my book. Way to go Darrin continue to serve your customers. Thank you.

Randy, Tyler and Brandon were super helpful when it came to fixing a clogged sewage line. They went out of their way to answer any and all questions and left my bathroom clean and spotless. Call these guys, you won’t regret it.

I called Thornton & Grooms about backed up toilets on a Saturday morning. They said their service person would call when he was on his way. Randy, our service person, arrived when he said he would. He checked out the problem with the backed up toilets, diagnosed the problem, explained what he needed to do and… Read full review

Professional. Expert knowledge. Timely execution.

Technician was super knowledgeable and efficient. No leaks detected. Job complete. Steve was great and checked all the repairs and installations. Mr Baldini was super nice and helpful in setting us up for the next technician.Erin did a fine job rebuilding a toilet and some troubleshooting.Todd did a great… Read full review

Well today Craig came out to look into my pipes after Logan cleared them yesterday. Craig showed me where my pipes have corroded and explained what is needed. He did not push me to make a decision because replacement of pipes are pretty expensive and I am a widow on SS. I couldn't believe what I saw on the camera.… Read full review

Answered all questions professionally so as to understand all the details of the quoted job.

Did great job very happy with results.

Always first class service in every way. On time, professional, supplies on the truck, done in 30 minutes, cleaned up beautifully. Worth the price.

Great job done. Excellent customer service respected my home and only sold me what was needed, no hard push or sales tactics.Thank you!

Excellent service. I appreciate this young man service.

My service technician was friendly, efficient, and explain the different processes he performed. Performed. I was very impressed.

Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks… Read full review

I wish all things went as well as it did with my clean out very professional

Excellent service and expert advice

Generally good work, very costly, at $150/hr, but two year parts & labor warranty. Some delay on getting workers out & phone schedulers do not know work required. Home Care $150/ year ?subscription for "free inspection" gives 10% discount but they can find minor problems that can be delayed. 2025 about $375 to… Read full review

Excellent service from Zeke, Will and Walter. Our questions were answered and thoughtful solutions to our concerns were provided. The pros and cons of the different options were explained, and after choosing the option we preferred, the necessary work was carried out efficiently. Excellent service from Tom (on a… Read full review

Kevin was very professional, explained everything that needed to be done and cleaned up when he was finished. I really appreciate his work and Thornton & Grooms.

Written in approximately 2017 --- I am thrilled with my experience with Thornton and Grooms...all 20+ times they've been out over the years. They absolutely have a knack for hiring the perfect service technicians. Bill Richards is our go-to guy for plumbing and Will Walker for HVAC. We've had others come out, and… Read full review

Randy's was amazing he fixed and explained everything he deserves 5 stars i am now a customer for life thanks thornton and grooms

Fast, friendly service and price was reasonable. Always exceptional service, can never go wrong with Thornton and Grooms.

Great work

Demetrius was timely, friendly, and extremely helpful. He was able to walk me through everything clearly and resolved my issue. Highly recommend!

Very professional, and an excellent value. I appreciate the fixed pricing, and they took care of the problem in very short order. I will definitely be using them again, and recommending them to anyone who asks me what plumber to hire.

Amazing people and amazing work done! Would recommend 100% :)))

This is the easiest recommendation when you need the best just call Thorton and Grooms

Jaclyn was great and installed a new flush assistant toilet and tested it.

Excellent customer service!

I very pleased with their professionalism and care for the house...very true professionalism. Just outstanding !

Got to me right away. Always a pleasure

Rene did a comprehensive estimate for all the tasks that we requested. Gas line routing to install a new gas range, replace water heater, replace hardware in all bathroom toilet tanks and install a water softener system. Provided separate and packaged estimates. Highly recommended.

Jaylen did a fantastic job with scoping, video and cleaning out my toilet line to the septic tank! Explained everything as he was working. He also installed my new toilet. Very professional and polite! I'm very pleased with his work! Satisfied customer! 100%!

The tech was very professional.He explained everything as he was doing it.Great service.

Great service and quality. Generally higher cost but you get what you pay for.

I asked for Andrew Rowe, technician, based on my previous experience. Andrew is a thorough, calm and collected, and courteous professional. He takes time to ensure problems are properly addressed and resolved. I particularly value how he validates corrections by ensuring everything is in perfect working order before… Read full review

I’ve had Thorton and Grooms handle a number of repairs in my home. The staff has consistently been knowledgeable, friendly, patient and efficient. Paul, Nate, Chad, Zach and Shane are great across the board. Highly recommended.

The best plumber great price.

Zach saved the day! Great service.

Evan provides great service. He provides you with the best options for what needs to get done. He’s efficient and makes sure everything is done properly. He is very friendly and polite. Great job!

Sergio was great when he called about letting me know that Alex was coming. Alex gave us options on what we could do with our toilet. Alex put in a new toilet which is fantastic! Alex is informative, kind, and does great work!

Excellent plumbing service and repair work from Zak. An absolute gem of a person to deal with and he did quick repair and gave honest, reasonable quotes for further requested repairs. He's super friendly and patient with explaining repairs and shows up on time and prepared. Thanks so much, Zak and Thornton and… Read full review

Meghan was just great! Did her job efficiently! Explained about possibly having to take the toilet off - with a sympathetic tone and smile as she described the cost! Fortunately she was able to unplug the toilet with that having to happen! What a triumphant smile!! The company was on top of calling us and very… Read full review

Very knowledgeable. He knew exactly what needed to be done and fixed the problems. He also made some very good suggestions as it related to some chlorine drop ins that we were using. I would appreciate having him each time.

Great service in a pinch.

Tariq Baskerville is an extreme asset to your company. He is very polite and respectful. He explained what was going on and if the problem continues he explained what would need to happen.

Did not charge to come out and diagnose the issue. Provided helpful information to help us to prioritize the repair. No work completed at the time of the review.

Josh was excellent in providing options for our malfunctioning toilet. He clearly explained the work & costs for same. I hope I can request him specifically next time. Price seemed a little costly, but I think everything costs too much these days.

Matthew from Thornton and Grooms was A1 as far as service / explained everything in great detail and referred me to and set up maintenance checks for heating and electrical for winter ahead / would definitely recommend this company

Cody was top notch! Highly recommend.

Always experienced and courtesy staff with good communication from techs and dispatch.

Had them out for a clogged drain and a running toilet. The toilet wasn’t fully fixed at first, but they came back without any hassle and made sure it was taken care of. Really good customer service and follow-through—would definitely recommend

Darrin was extremely knowledgeable and professional, very happy he came out!

Dan did a great job with the maintenance work on the furnace. Thorough professional.

one week aftermy new water heater was installrd, I woke up to no hot water. dispite several calls, Icould notget it fixed till a few days later

Ryan was very professional, friendly and efficient. He quickly inspected and tuned up my furnace. He also assisted me in understanding how to manage my humidifier. Very pleased with his work. Arrived on-time. Very professional in his work as well as his attitude.

Tony did a outstanding job diagnosing and installing our new toliet...I highly recommend Thornton and grooms for plumbing and HVAC.

Tom was very knowledgeable and professional! He was a pleasure to talk to and did a great job !

Very professional, knowledgeable, quick and clean.

Detailed, knowledgeable and very professional. Each detail was explained to me clearly and the end result was awesome. Great

Sociable, friendly, and did a good job

Matthew Vukovich from Thorton and Grooms did an outstanding plumbing job at my house.. He was patient, personable, knowledgeable and thorough!! A.j.F.

Best service ever. The guys were very helpful and kept me informed throughout the whole process. I will never call anyone else. The guys were quick, efficient, so polite and cleaned up the basement and back yard. Jonathan Wellman , Jared Edward's and their crew were the Best. And the price was great. Thank you Thorton & Grooms

I was very impressed with Anthony as he was extremely knowledgeable, friendly and professional. He explained every step that he was taking along the way to diagnose a complex plumbing issue and he took the time to check and recheck to make sure he was giving the most accurate explanation of what was going on. I… Read full review

Joe and Job did an excellent job! They were both on time, kind, personable and professional.

T&G consistently provides expert service quality tradesmen, thanks Kevin!

Prompt, courteous, competent.

Service was great. Greg was knowledgeable, helpful and efficient.

We've been with Thornton & Grooms for about a year now after having been with Burton & Sons for many, many years. We purchased the platinum maintenance agreement and so far are pretty happy. There was one blip thus far in that we had scheduled our annual furnace check a couple weeks in advance. The day of the… Read full review

Super professional! Had the issue nobody wants, digging up the basement floor to fix water backing up in the basement. It’s a bad thing to happen, but Thornton & Grooms sent out experts, I’m very impressed.

Great service by Kevin Byrne!

Sewer pipe inspection

Jim was very knowledgeable and provided great service at our plumbing home inspection. I highly recommend Thornton & Grooms for all their plumbing, heating and cooling services.

Perfect service, very officiant and extremely helpful

Had a toilet that wouldn’t stop running and Thornton & Grooms came out the next day and fixed it under 20 minutes. It was very painless and Tony was super professional.

I've been using them for several years and I've always been very happy with the services. The techs are very knowledgeable and fully explain anything I want to know. Sales is very easy and helpful to work with without being pushy. All their staff is very nice and quick to respond. They are a little more in cost than… Read full review

Everything Excellent thanks Alex

Erin and Ryan were incredible. They came out on Christmas Day to repair a burst pipe! The professionalism, prompt service, courteous communication, and overall great attitude given their busy day were exemplary! T&G are definitely an approved Vendor now and I specifically will request Erin and Ryan. 27 DEC 22… Read full review

The scheduling process was a little confusing. The dates & times were not as expected. Once the serviceman arrived, Colin D., he was professional, informative, & polite. My first appointment went well.

Sean Clarke did a great job fixing my main bathroom toilet. I appreciated that he arrived the same day I called for help. He was very knowledgeable, professional, and explained what was wrong and replaced the broken part. I will definitely call Thornton & Grooms if I need assistance with any of my home appliances… Read full review

We are always happy with Thornton and Grooms’ service. They come when they say they are going to, charge what they tell you to expect. But, today’s service was extra special. Jaylen was wonderful. His demeanor is friendly yet professional and knowledgeable without being condescending. He fixed a longstanding… Read full review

Friendly and knowledgeable, Tariq was great!

Excellent workmanship

Mike is so educated and gets straight to the problem. I appreciated his honesty with the issue and didn't push to do unnecessary services like others in the past.

John did a great job with my AC checkup.

Remarkable to get same day service within 50 minutes of doing a chat on the website. Very organized and impressive, clean and courteous. Kyle and Zeke came today as scheduled to perform a safety inspection. They came in time, were neat, friendly and courteous as well as very knowledgeable. I HIGHLY recommend… Read full review

T&G called and told me service man’s name and then sent me a text with his picture. Nice to feel safe. The service man was a dog lover and even my dog enjoyed his company (tho not necessarily the dog’s “help” in fetching gloves and towels)!!!!. My problem was solved efficiently and a new toilet ordered and installed… Read full review

Thornton and Grooms has been my go to since 2020. I don’t get the sketchy vibe I have had with other plumber or HVAC companies. I don’t like being pushed products I don’t need and they respect that. The last person who came to address a plumbing problem, Jacob, was awesome. He was knowledgeable, quick, and very friendly.

Secured service warranty for heating and air for entire home. Steven was polite and respectful. Very professional.

Thornton & Grooms has become so disappointing. I think their technicians are now much more skilled in high pressure sales tactics than the actual repair/maintenance work (which has really gone down in quality). I'm changing my rating to just barely one star. Back in 2020, I moved into a new home just as the… Read full review

Awesome job

Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job… Read full review

Greg was professional, courteous and explained things well. He also called around for a part that was needed; I was able to pick it up and he then could complete the job the following day. Greg left the work area clean and I was pleased with the service.

2nd service in a couple of years. Plumbing repairs and replacement of basement pipes. Additionally removal and installation of powder bathroom toilet w/complete new kit. Tom H. is an T&G supervisor and plumber professional. After our initial appt to assess the leaks origins Tom returned today and completed all… Read full review

Went over and above making sure I knew what was going to be done.

Great job. Explained everything and answered all questions.

Once again, my experience with Thornton & Grooms was exceptional in every way! Andrew Rowe was very friendly, knowledgeable, and thorough while performing a plumbing system evaluation of my whole house. He expertly answered all of my questions and even quickly remedied two things that I thought were unfixable! I… Read full review

Great Company, Great Service. Highly recommend this company for all your heating, cooling and plumbing needs

We have been using Thornton & Grooms Heating, Cooling, & Plumbing for all of our work and we've never been disappointment. They come on time and always keep us informed if they are running late, which is seldom. On top of it all their work is exceptional! Our latest call was to fix our furnace. The service guy… Read full review

Ben has excellent customer service skills and gave value add to the overall experience.

Todd was very good and helped me with everything that I needed. I will ask him something else..

Dan was great ! He did a thorough job and cleaned everything after completion.

Lucas A. was the plumber sent by T&G. He did a fine job and was very pleasant to deal with. In addition to a standard toilet rebuild, we also needed the water shut-off valve to the toilet replaced. Both services were completed to our satisfaction, and with attention to keeping the house clean in the process. I… Read full review

Excellent Service

Toilet flush issue was found to be a result of the original plumbing not up to code. Trevor correctly diagnosed the problem and redid the plumbing which was a huge job. It totally corrected the problem. Trevor also included the repair of a small leak problem at no extra charge. He also completely documented the… Read full review

Jonathon W. was excellent. Arrived on time and was polite, professional, and thorough. He took his time, explained everything, and was what I thought be a perfectionist. He was actually a joy to have in our home. I would ask for and welcome him again. He is a true asset and representative to Thorton & Grooms.

Excellent job. Toilet works great. Work place was clean. No issues Furnace works great.

I want to give more starts, but 5 is the max. Seriously with all of the plumbing related issues that our "new" (to us - built in the 1940's) house has given us we really needed a company willing to work with us. Well Thornton and Grooms delivers that and so much more. Many of their crew were at my home for a week… Read full review

John was professional and thorough! I couldn't have asked for better service. The one year service protection plan is outstanding for plumbing maintenance.

Excellent service. Love this company.

Very pleased with this repair. Very professional. I have had Thornton and Grooms to my home in the past and have always had excellent service. I will certainly use this company again and highly recommend to people I know. Trevor is a professional technician who was courteous and respectful. Highly recommended.

Jose checked everything in our plumbing system for efficient operation. He made a few suggestions for steps I could take in the future to prevent typical older house problems. He was an excellent professional source of information on all aspects of plumbing. His service to us was very welcome and appreciated!

Problem with your service coming to my home at a scheduled time. Said they tried to reach me by phone and I had not received any recent calls. Waited all day and when I called put on hold for several minutes.

great

Very friendly and informative!

It was an amazing service and Nick Adamczyk did awesome!

Great job. Did everything including cleaned after himself. Fast, efficient, friendly,knowledgeable and professional. Very happy Mike gave me several options on what we could do. We can plan accordingly

Julio was very professional and was helpful and gave me some good tips. I would recommend Julio for any AC work you have. Thanks Thornton and Grooms.

Lucas Ancona did a very professional and thorough job making several improvements and maintaining a clean work area. His explanation of the work to be done was clear and the plan offered several discounts. Overall, he made it a very good experience.

10/10/2023: We had a tankless, on-demand water heater installed. The whole process was pleasant and fast. The technician Nate explained all the options thoroughly and answered our questions. I was impressed with his knowledge and felt I could trust his recommendations. I had done some research and had a lot of… Read full review

Tariq was professional, friendly, hard working, honest, polite, and knowledgeable.

Outstanding Service! Professional, knowledgeable and beyond our expectations. We would gladly recommend Jeff W and Thornton Grooms to every homeowner We know! As a veteran I know excellence. Thank you Jeff 😊

Above and beyond as always. Ask about the Christmas party because I am probably a top 10 customer over the last 10 years.

Very responsive company, reasonable pricing and personable

clean furnace

Very professional

The technician, Aaron, was very competent, professional, polite and timely. He explained everything in detail and came up with several options for repair and replacement. On another visit, Luke, quickly and efficiently cleaned the aerator on the kitchen faucet sink at no additional cost.

They’re great but a little pricey. However, you can be sure everything is done right for the price.

Todd was extremely professional, knowledgeable, and friendly. He was able to quickly locate the issue and repaired it promptly. Great service!!! I'm completely satisfied

Jeff was very professional and personable. He explained fully the problems he found with our toilets. He also provided available options for water heater, which allowed us to make an informed decision. Today Jeff repaired two toilets. Next week he will install a water heater.

Tom was very kind, friendly, professional and quickly fixed all my plumbing issues! He explained everything simply and he went a live and beyond answering all my questions. One of the best service professionals I have ever encountered!!! Thank you!

The service men were polite and respectful. However, all they attempted to do was auger the toilet which I had explained had already been done. Once they unsuccessfully augured the toilet they informed me the next step was to pull the toilet which would cost almost $500 (or $149 if I joined something). There was no… Read full review

Luke was pleasant professional and knowledgeable persistent in getting job done and accepting challenge as it was not easy work

We received exceptional service from Todd during a toilet installation in our home. We were most impressed that he had taken the time, before his visit, to look into the previous work done in our bathroom. Todd was friendly, informative, and it was a pleasure to have him in our home. We will definitely ask for Todd… Read full review

Courteous friendly thoughtful patient. Goes the extra mile with their work and installation

Great service! Very informative about major work. Gave the facts, with no pressure to buy! He showed exactly what was wrong, what needs to be fixed and gave us quotes to decide on our own time. Very patient with all our questions.

High quality and very professional. Staff takes the time to explain what the problem is and what they are doing to fix the problem. Highly recommend the company and their staff.

Very thorough

So impressed with the service from the person that answered the phone to the techs! I was happy I was able to get a tech out the same day I called. I appreciate the call and text to tell me the tech was on his way, and the pic of what he looked. I called for a flush and fill on the hot water heater (Thornton &… Read full review

Nick and Brian did a fine job installing a new furnace and explaining how to use it

Zeke went above and beyond to make sure our hot water tank replacement included getting the leaking vent in our roof repaired. I really appreciated his timeliness and professionalism as well!

The technician was polite and professional. He completed the work timely and explained what work was performed.

Have been pleased with my service appointments, this one was no exception!

Steve did a phenomenal job with our install. He was on time, professional and went the extra mile to make sure we understood the issues and getting the job done.

They did a good job. Thoroughly explained what they were doing. I would definitely call them again.

Yearly preventative inspection for plumbing

Dorian was very professional and quickly diagnosed the problem. He was honest and fair with the price and also taught me how to prevent future issues. Thank you!

Great service today

This is by far the best, most organized and efficient company we have dealt with during the renovation of our home. Every single person we have dealt with are outstanding!

Gentleman was in and out quick. He told me exactly what he was going to do and give me great advice on additional repairs. Excellent service!

Explanation of needed repairs and cost. Because there not a major emergency there will be a 30 to 60 day window to do repairs and pay cash for repairs. Both plumbers I had contact with were polite and helpful.

Tech.very professional

The serviceman Brandon was excellent, he was very friendly and explained what he was doing and was very prompt and professional. I would highly recommend Thornton & Grooms to all my family, friends and neighbors

John Christopher came to our house and fixed our plumbing problem right away. He was very nice and informative. We were very satisfied with the service we received. Look forward to his help in the future.

Good work. It was unfortunate that he had to come to make right what his people did not complete.

I appreciate Paul’s professionalism and respect for my home. He was careful, quick and efficient. A+ service!

Aaron was the BEST !!!

Zeke was awesome, efficient and professional! And very personable

Very friend and helpful.

My basement flooded, I called and within a hour and half they were at my house assessing and rectifying the problem. My technician Zach was one of a kind, very professional, polite and explained everything to us. I was referred by a family member, after trying to do it myself, and I would recommend this company to… Read full review

We had a plumbing issue and called Thornton & Grooms early morning. Initially they couldn’t promise a time but were able to get a technician over within a couple of hours. Our tech Zach was fantastic from first interaction through the time he left our house. He was thorough, communicative, and friendly.… Read full review

Todd was polite, friendly, professional, and got the work done in under 30 minutes!

Our service Technology., Todd was very professional, knowledgeable, and informative. He came to check out a plumbing leak and located the source. Gave excellent advice as to how to correct the problem. Also provided recommended toilet options and cost for replacement. Would highly recommend Thornton & Grooms. Todd gets 5 Stars.

Justin was on time, quickly went through options and got the job done quickly.

Luke Sims is a young professional who is earnest about his job. When unable to solve the problem, he called for help. He and Tom Nummer found the right color and style toilet that fit the situation all in one day! I appreciate their attention to my concerns and to the job.

Professional and friendly- a very positive experience.

Mason was great! He walked us through and explained all of the the work that was done. Thornton employees have always been polite, courteous, and professional. Highly recommend.

Sam C. was on time, very thorough and professional. He took the time to explain every step of the repair, options, and possible additional work that may be needed should he not be able to complete the work to repair our toilet leak.

Although I was hesitant at first because no one came the first appointment. The office called and said they couldn’t make it but the person ghat did come saved the day and my opinion of the company. The person that came was professional, personable and explained what he was doing and answered all my questions. He turned my 3 stars to a 5 star experience.

Great service -very knowledgeable and friendly. Follow up was extra special- highly appreciated and recommend this company hands down.

Jeff was absolutely fabulous...he took his time...he explained everything clearly, and he was genuinely a great guy...we'll ask for him the next time we need something done!

Toilet and drain were cleared and working when tech left. Came home from work and used toilet to go number 2 and the same issue that was fixed started to happen again

Excellent communication skills, competent problem solver ( not an easy diagnosis). Professional, respectful and personable.

Staff is professional. Their dispatch is great because they give you precise times and will try to fit you in if there are cancellations.

They are professional did a great job.

Aaron was thorough, professional, and efficient. He explained all of the repairs and offered pointers about maintenance.

My toilet is broken. After waiting over two weeks for the first available appointment , they cancelled the appointment because they were working on an emergency. They came out a week later (so I’ve waited over three weeks). They “fixed” it and after a few flushes it doesn’t work again. Even though they claim 24 hr… Read full review

Had problems with noise in toilet when flushing. Had already had service from another company with replacement of part and yet a second visit. Now noise returned. Mason determined adjustment required of valve with no need for more part replacement. Appreciated the quick troubleshooting and integrity as well. Other… Read full review

UPDATE 2/14/23: They came out for a toilet repair, quote on a Friday, install the following Monday, once again, very impressed with their service. Got along great with my dog too! They had a cancelation and were able to come out the same day I called when my furnace blower motor failed. Had us up and running… Read full review

Sarah was very professional and very nice. An excellent face for the company. She can come back any time.

Wow! My parents have used these guys a lot in the past so when it came time that I needed some work, I called them up. Lucas was friendly, professional, and thoroughly explained what the situation was and my options. I am beyond happy and I know more about the plumbing in my house for the future. Thank you!

This entire team, is completely organized, professional, and great communicators. We stumbled upon them using Google reviews, and are very relieved to have done so. Highly recommended.

Todd our plumber, was honest upfront and provided great service. He replaced our failed sump pump and rebuilt our basement toilet.

Checked the toilet for noise when the tank fills after flushing.

Great service. Donnie was professional and friendly.

I was very satisfied with the job. The young man did an excellent job. He was very professional and completed the job in good time. I would recommend Thornton & Grooms.

Paul was very knowledgeable and professional replaced stack in basement and installed all new plumbing in main bathroom. Fantastic job they were neat showed up on time and did first class work.

Jim is very knowledgeable and represents himself and Thornton & Grooms wonderfully. He is a master license plumber and it was evident!

Joe was very friendly, professional, and efficient. I would highly recommend him and Thornton & Grooms.

Professional, knowledgeable plumber.

Good Service

Furnace stopped working and noticed a weird smell. Called these guys and within a couple hours they had someone at my house. Julio was the initial technician that came out. He did an absolutely AMAZING job. He was so friendly and outgoing and educated me on what was going on with my furnace as well as some other… Read full review

Todd was friendly and very professional and knowledgeable

Professional techs that performed very good work and left the area cleaner than before installation.

Wow they did a great job was a little expensive but boy were they good..

Luke identified the problem and repaired it promptly.

Erin did a great job with the inspection and followed through with fixing some of the issues and scheduling other work. Very personable and cares about the customer.

Extremely knowledgeable, friendly, listened to concerns, not pushy.

Great job!

Phenomenal service with the office staff and the plumber!!!!! Professional punctual and courteous!!

Absolutely amazing!!! Very friendly, priced well, and knowledgeable. Always kept us up to date on when they would be here and even had pictures of who was coming. John and Jeremy are two amazing workers. Will definitely be using this company again. Thank you for your service!!!

Justin was awesome! Professional and quality work.

Tom was great! Very knowledgeable and helpful, and I couldn’t be happier with the result!

Awesome

Nice job! good quality and most importantly cleaned up wonderfully after he was done.

Very happy with work done today. He was very nice and professional

I use this company for all of my plumbing needs. Tequila was excellent at helping the process of upgrading my furnace and AC units.

Used T&G for several services now. Incredibly professional. On time. Knowledgeable. AJ from plumbing and Chip from HVAC were both a pure delight to work with. Worked with Hunter from HVAC, incredibly professional and such a delightful person.

Very friendly and efficient.

Jay was friendly and professional and did a good job.

Nick was the technician, he was extremely knowledgeable & a very nice person. He did a wonderful job on a complicated repair job. I highly recommend him!

Anthony did a fantastic job. He quickly identified the problem and was able to make the repairs in less than an hour. I would highly recommend Anthony.

The most responsive and friendly vendors. I received a call back on a Sunday within hours of leaving a message. Service was dispatched Monday morning. Everything analyzed and fixed by early Monday afternoon! I would highly recommend for all your plumbing and HVAC needs.

After moving into a new house, I called T&G for a sump pump replacement. AJ arrived and was very knowledgeable. While walking around he sniffed out multiple gas leaks coming from joints near the HVAC and water heater. To be safe, he called the HVAC division. They ran tests and detected multiple cracks in the heat… Read full review

Home Care Club service. Cole Messisco is highly professional, dedicated to his work, friendly and keeps the best interests of his customer at the forefront!!!

Today Cole Messisco came to do a plumbing inspection of the house. He checked every toilet, bath tub, shower, and sink. He also checked the water heater and plumbing in the basement. He tagged the main water shut off for me (I wasn’t sure where it was), and tagged other important places for me to know on the water… Read full review

This is the only team to call for a complex catastrophic drain issue, or any plumbing job for that matter in our area. This company has won me over, and now I know why they have so many tradesmen in our area. You might spend a little more, but you are protecting your investment, your home into the future. Don't… Read full review

Excellent, quick & great service.

T & G arranged for Tony to appear the morning after I called about water leaking in kitchen sink area. In the meantime, we discovered a second water leaking issue. He replaced the garbage disposal and also connected the humidifier wiring. We so appreciate that he took care of both issues promptly and… Read full review

We worked with Lucas and Luke today for a toilet repair and they were friendly, professional, and efficient. I called yesterday to inquire about an appointment and they were able to get us in today.

Lucas was awesome!! Loved having one of the great pros from Thornton & Grooms help us out. He was professional, knowledgeable, thorough and a sweetheart. We will be requesting him every time.

Andre was at my place to give me an estimate on a new furnace. He was professional and gave me a whole host of options and was willing to work with my budget constraints . Great Job Andre

Brandon was our technician and he was awesome. I highly recommend him. He was on time, friendly, and knowledgeable.

If I could give Tom Heisner of Thornton and Groom's a gift for how wonderful and caring he was in his multiple visits to our home to fix a messed up bathroom remodel - I would. Thornton and Groom as usual was professional, courteous, everything from putting a drop cloth down immediately to being on time, to calling… Read full review

AJ was already at my home only two hours after I first called. He was very helpful, explained everything well, and he was quick.

8000+ glowing reviews about T&G pretty much sums up how ridiculously awesome this company is but I'll add another one. I had T&G come out to fix a shower install and toilet issue caused by another company. They sent someone out who not only fixed the issue but also took the time out to explain and show to me all… Read full review

Shane was absolutely amazing! Very professional and nice! Went over everything with us.

Contracted Thornton and grooms twice now and I must say I was in a pinch both times. They made it out and fixed my problem both times at a great value. 5/5. Nick helped me out today and was nothing less than professional.

Awesome repair on the toilet that wasn't put back on right after tile work. Great job!! Nice guy AND fixed the slooooow flush that was annoying for years too 🙂

Tony Paterno is a complete professional. Tony listened well concerning the water line to refrigator as well as toilet repair. Tony is a great example of a professional serviceman and I hopeyour company recognizes his qualities. Norman Holzhauer PS Thornton & Grooms is a company that I would highly recommend

Great customer service, great service, great solutions!

AJ was very professional, friendly, and thoroughly knew his business. Arrived on time and ready to go. Did a great job!

I always try to do plumbing myself, but when I dont have time or i have trouble this is who I choose. They aren't cheap, but any professional business that is insured and does solid work.

I scheduled two separate appointments with this company. Both times I was stood up and informed at the end of the day they will not make it to my home. After spending the entire day both days only to find out they classified my issue not an emergency and decided to cancel. Extremely frustrating and poor service.… Read full review

Tom Nummer came today to do our annual inspection. He was friendly and knowledgeable and found a problem that could have caused water damaged and repaired it. Thanks Tom! See you next year.

The service was professional. They document what they did and share it with the customer.

Jordan detected problem quickly and fixed it. He was knowledgeable and friendly.

Very professional

Tod Angell was a very professional, courteous, and knowledgeable plumber. He kept me abreast and finished the job in short time. I was completely satisfied, and because of Tod Angell I highly recommend Thornton and Grooms to all!

Excellent service! Timely & thorough! Lucas was outstanding!! I highly recommend Thorton & Grooms.

Todd was timely, thorough, and very knowledgeable. I appreciated the time he took to discuss my many questions. Completely happy with Todd and Thornton and Grooms!

Lucas did a great job. He explained his work. Asked me to check out the work.

Evan was polite, communicated well and left my bathroom cleaner than it was. New toilet installation was excellent!

Fixed the leak.

Luc was very professional and polite. He did a complimentary maintenance check on our plumbing and water heater. He also replaced the toilet flaps and and repaired the drains in the sinks. He was very through and explained everything he was doing. Very helpful

Such a positive experience from the start. Absolutely every person .we spoke to .or had contact with. Clean, efficient, polite, on time throughout entire process. Very professional. This is our company from here on out. Thank you Thornton and Grooms!

Todd is very knowledgeable and customer service oriented and goes above and beyond. Unfortunately the customer service at the front office is severely lacking. They had advised they would call me the morning of the appointment to update an arrival timeframe of morning or afternoon. When I did not hear by 8:30 I… Read full review