Thornton & Grooms

Technician Jonathan was fantastic. Knowledgeable and personable, and I could tell did his work with integrity. Would recommend Thorton & Groom based solely on my experience with him.

They did a Wonderful job. Very knowledgeable. Answered all my questions. Very professional from start to finish. Showed up promptly. Highly recommend.

Great very clean and professional

Jonathan and Tom provided us with 5-Star service today inspecting the gas lines and replacing the aged water heater. They also advised us about a lot of other issues and services to keep our new home in tip top shape going forward. We are glad to have become acquainted with Thornton & Grooms.

Ben did a great job , as we have come to expect from Thornton & Grooms. Ben flushed and descaled our tankless water heater and while that process ran, Ben installed a replacement toilet in our master bathroom. Ben explained everything that he was going to do and then went over the completed jobs when he was… Read full review

Great service !

Two enthusiastic thumbs up. Brandon was quick, and efficient. Didn’t want to get a new water heater, but can’t complain about the process of getting one!

Great guy Great personality,and humor Could not ask for a better guy Glad to meet you Before and after Could not ask for a better company To service my home Thanks

Water leakage in laundry room, partial ceiling collapse in bathroom beneath! Prompt and professional service!

Dylan was on time and was very knowledgeable and professional. I appreciated his explanations of the water heater installation and work that would be performed.

Very professional and efficient. Would highly recommend him.

Very pleased with my experience with Thornton & Grooms thus far. I had a tech out to my house less than 24 hours from when I called with an issue. We need our water heater replaced. Nathan came out to the house this morning and was on time and very professional. He talked me through the different scenarios of what… Read full review

They are my only caller for all my plumbing and A/C needs. Their work is immaculate. Everyone is super friendly. I highly recommend them for anything you need.

Very thorough and professional. Everything explained and demonstrated. No issues.

As I understand most home owners do not bother to have the gas water heater anode rod replaced around 3-5 years after new tank installed. Most believe it is not worth the cost. I had the anode rod replaced after 5 years, hope to see 5 more years of life, but only time will tell. The cost in 2026 is around $500. My… Read full review

They got my system running again! Thanks Thorton & grooms!

We had a great visit from Paul who went above and beyond! Fixed our plumbing issue with no problem!

⭐⭐⭐⭐⭐ I’ve been using Thornton & Grooms for years, and I’ve always had a great experience. Mason was especially helpful—he was extremely knowledgeable, professional, and took the time to explain everything clearly. You can tell he really knows what he’s doing and genuinely cares about doing a great job. I highly… Read full review

Nate, Cameron, Alexander and all others that supported the project were great! Professional and knowledgeable!

Today Zach was out and did some electrical repair. He’ll be back to help me out with some other electrical work I’d like done. Very polite and efficient. This is why I call Thornton and Grooms.

Thanks Charles ,great job will done. So efficient and knowledgeable.

Nick from Thornton &Grooms came over to do the yearly maintenance on my A/C. He was very thorough, professional, and easy to work with. He explained all of the mechanics that he would be checking and explained them to me. He took the time to explain how the UV lights worked inside the unit and showed me how to… Read full review

Joe was extremely helpful diagnosing and repairing mis-wiring in the house.

Both Mr. Rodney Parisian and Mr, Charles King were very professional. They arrived on time very promptly. Our basement was flooded, so timeliness was much appreciated. They both knew water heaters, and were excellent plumbers. Mr. Charles King did the actual installation, and he was meticulous in installing our… Read full review

Great work. A new hot water heater and a rebuilt faucet for the washer.

Paul was amazing! He is a great guy, and easily a valuable employee of your company. He was super friendly, explained everything and made me feel like I could trust what was said. If i ever need to use the company again I would personally ask for Paul. He deserves great recognition from your company for his work and character.

I am impressed with the company overall and with Josh in particular. He goes above and beyond to have the problem solved. Very professional, excellent timing, transparent and thorough. Thank you 😊

Terrific - Quality , Super attentive , ensured cleanliness, communicated every step of the way .. Moving forward Paul is 100% my go-to plumber moving forward

On time, polite and did a great job

Thorton & Groom's always have very pleasant service technicians. I have recommended the company several times. Very satisfied with them. Stephen was out today to correct a wiring issue with my air conditioner. He was polite, thorough and explained what needed to be done.

Very knowledgeable and thorough

Workers always friendly and courteous

I had an AC service check today. The tech, Da'vu, was great. Yesterday, I replaced two water heaters. Zak and Demetrius were great. In the recent past, Rodney has done plumbing. He was great. Unfortunately, the customer service bot is one of the MOST frustrating things I have ever experienced. Impossible to reach a… Read full review

Very informative and helpful

TJ Hudson provided excellent service today. He explained everything we asked. He also ordered an electrician to complete the repairs for our air conditioner. We would ask for him again. Al Bejczy

Several years of quality, quick work by all T &G technicians! Ricardo, Jeff W. and Tony Paterno have been especially great! Customer since 2019

Thorough professional installation of my replacement equipment.

Jose Altamirano did a fantastic job installing our new A/C! He was extremely professional, and the installation was neat and efficient. After completing the work, he took the time to thoroughly explain everything he had done and made sure the area was spotless. Thornton & Grooms consistently meets our expectations… Read full review

Jacob provided excellent service! Professional and knowledgeable, and explained everything so I could understand. Installed water heater in a short time, with 5 star quality work!

Josh van Hilten is a very nice, knowledgeable service person. He explained our options and the way forward, pointing out the problems that may pop up with our extremely old plumbing. Every employee that we have dealt with at Thornton and Grooms has been exemplary. Thank you for your excellent service.

Paid $240 for a care club membership. They came out to do my ac check and charged $322 (that was with a discount for being a member) to spend 20 minutes to remove panels and hose my ac filters off. They over charge drastically when I thought being a loyal club member would save money it only gave them the ability… Read full review

June 2026 - I have another great review for Thornton and Grooms. Jeron Greene came to check out our AC unit, and addressed other minor concerns we had. He was very friendly, professional, personable and took time to explain anything we asked. We've had T&G out at least 5 times now and each time the technicians and… Read full review

Professional, informative , addressed all my questions, Did a excellent job

I love this Company!

Great job...very professional and everything was easily explained! Thank you!!

We’ve always loved the level of service that T&G provides, but Zeke went above and beyond! Really happy, job well done.

Called due to replace my water heater, good choice of options and communication of those options. service was quick and courteous and left the area better than they found it. Would 100% call again for any issues. Brandon and Curt explained everything and took good care of me

I cannot say enough of how these guys are the best plumbing service company out here. Completely trustworthy and the services techs are hands-down the best in this industry. They always have the parts that are needed so I'm never waiting to get my problems repaired. Thorton and Grooms will always be my first choice when I'm in need.

Fast responses very kind professional

Woke up at 5 am to a leaking water heater and 12 hours later I have a new tankless one. Very quick, thorough and professional service from the office staff and Matt and Paul and Cameron and Christian and the entire team. 10/10 will use again!

Very professional job but need someone to come and finish the job. Drywall and paint to complete work.

Josh was professional, knowledgeable, kind and respectful. Thankfully he keeps families safe.

Highly skilled technicians that do the job right the first time.

The work has been sloppy at best. Charged full price + for a team of people that didn't seem to know what they are doing. 5 days after 'the work' got done, we've had the laundry room flooded, the shower diverter shoots water out the back (never tested - twice), shower drain cracked and leaking, toilet not installed correctly...

Friendly, professional, helpful, explained everything. They took me through each step, made sure that I was clear and that everything worked perfectly. Very thorough.

Thorton & Grooms installed a new hot water heater with professionalism. They were quick and completed the installation the same day. We are very satisfied customers and highly recommend them. D. Rogers

Devin was a pleasure to work with. I give him ten stars. He has a wonderful, friendly, personality that gives you confidence. He first came to do a plumbing check and asked what most concerned me. I said the water heater was old and above another condo. Devin checked it, took a picture that showed rust and agreed I… Read full review

This is an update on my tankless water heater installation. I received a call from Thorton & Grooms notifying me that it didn’t pass inspection due to the location of the power outlet. They informed me they would have to install a stand alone outlet let and wanted to charge me for doing this. Now I paid $7K for… Read full review

Zack and his team were outstanding, walking me through every step and doing amazing work with a large plumbing and heating replacement job. I would be happy to hire them again for any future repairs my home needs.

Great service again from Thornton and Grooms. Ben S was great. Whole house inspection 2 weeks ago and today installed a new water heater. Fair price, neat and clean service and Ben was friendly and patient.

The T&G tech arrived on time, was very thorough and explained everything that he did.

Brian did a great job on my new furnace quote. He explained all of the options and financing details very throughly.

Huge kudos goes out to Chad and Paul. They installed a tankless water heater in my home. They went above and beyond all expectations, which included going the extra mile by installing new fittings and lines that were not part of the original scope of work. Both Chad and Paul were friendly to me, and to my dogs as… Read full review

Ben was an outstanding representative. He helped me with a hot water heater and leaking pipe. He was incredibly knowledgeable, articulate and professional. He patiently answered all of my questions with clear detailed explanations. It is rare to find someone this thorough and trustworthy. Thank you, Ben!

Excellent, helpful, professional explanation. Helped with related question - definitely above and beyond. Very personable.

I loved the service from Thornton & Grooms, they do excellent work and they were on time and professional and the service rep that I had Zeke made sure he called me to keep me up-to-date on all of the discounts that was happening at the time until my install

Zachary was amazing

Chad and Codee did an excellent job installing a tankless water heater for us. Due to the previous homeowners cutting corners, the job was more complex and took longer than expected. They kept us informed every step of the way, and even came in under the estimate.

Our furnace went out overnight, and tech Stephen Clark was here right away. He was kind, professional, and went above and beyond to explain our situation and next steps. He answered every question I had and is is clear he prioritizes integrity and customer safety. We did end up needing to replace our furnace, but… Read full review

Tom, Paul and Josh - all I can say is professional. Service was excellent and expedient. Thank you!

T&G has done almost everything possible in our home. Today our double tankless water heaters were installed to perfection with incredible service. Thanks Paul and Chad for an amazing experience!

Trustworthy company. We’ve interacted with many of their staff over the years & they have all been kind & very competent.

Quick response for water heater inspection

DAVID provided very good service.

Very professional & personable service. Answered all my questions.

From the estimate through installation of my new water softener, the people from Thornton and Grooms have been prompt, professional, communicative, and courteous. They have explained things clearly and not tried to upsell more than I need. They have exceeded my expectations. I’ll return to them for future needs.

Nate, Gabe, Paul and John, what a crew! On time, great communication, super nice and great work! We have hot water again!! Highly recommend! Thank you! Thank you!

Paul (and his team) did a fabulous job of tearing out the old plumbing and installing 1) new pex piping (including new shutoff values and completely redoing the shower piping), and 2) a new hot water heater. Very pleased with the professionalism and the results.

Quick and professional

Always first class service in every way. On time, professional, supplies on the truck, done in 30 minutes, cleaned up beautifully. Worth the price.

Excellent service!! Victor was quick and efficient.

Excellent service, communication, and work. Thank you!

Kyle was very professional and knowledgeable. He explained why my furnace was malfunctioning and also gave us several options for repair. I was very happy with the fast response.

1/7/26 Devin is polite and respectful. I appreciate his willingness to help and expertise. 3/22/24 Mike is knowledgeable, informative, and uses easy to understand language. He was able to diagnose my sewage and plumbing issues immediately. He is honest and demonstrates integrity in his work. He went through the… Read full review

Very good and explained everything he was doing.

Super fast service. I got a new water heater installed within four hours of calling.

Professional, punctual and polite. Superior quality work.

Quick, thorough, knowledgeable, and courteous. Both of the installers as well as the sales rep were all great dudes and we are satisfied with their work.

Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks… Read full review

Excellent service from Zeke, Will and Walter. Our questions were answered and thoughtful solutions to our concerns were provided. The pros and cons of the different options were explained, and after choosing the option we preferred, the necessary work was carried out efficiently. Excellent service from Tom (on a… Read full review

Marcus was thoughtful in his approach to our hot water issue. He spent time to both fully figure out the problem AND explain it to us. GREAT job!

David was awesome! Friendly, professional, and efficient. I am always very happy with Thornton and Grooms services!

Guys were prompt and completed the work in a timely manner. Explained the issues I was having and solved the problem.

Written in approximately 2017 --- I am thrilled with my experience with Thornton and Grooms...all 20+ times they've been out over the years. They absolutely have a knack for hiring the perfect service technicians. Bill Richards is our go-to guy for plumbing and Will Walker for HVAC. We've had others come out, and… Read full review

Thornton team did a great job start to finish. Very professional and communicated throughout the project. Great service at every step.

Needed new thermostat. Work was done fast and efficiently. Very friendly. Thanks

This is the easiest recommendation when you need the best just call Thorton and Grooms

Great professional job for a sump pump back up system

Daryn Bird provided exceptional service. He is knowledgeable, efficient and client service oriented.

Devin. Was the best! He explained all my options on a new water heater.

The Thornton groom experience was top notch from the initial phone call. Alexander was professional and proficient with our hot water tank sale and installation. Definitely on the expensive side, but worth the investment. Highly recommend.

Excellent work, great service.

Alx Ball and Zack Huffman came to our home and was super professional. They completed replacing our water heater unit and gave us advice. We highly recommend them to anyone needing service. We are very happy with their work.

I had requested the water tank to be flushed. However, Devin pointed out some serious issues with the tank. He and his coworker were able to install a new one the same day. They did an excellent job.

Rene did a comprehensive estimate for all the tasks that we requested. Gas line routing to install a new gas range, replace water heater, replace hardware in all bathroom toilet tanks and install a water softener system. Provided separate and packaged estimates. Highly recommended.

Thornton and Grooms gave me a price quote yesterday and were back today to replace my 30 yo, broken, 75 gal. water heater. Speedy, great explanations, efficient. Took 2 guys 4 or 5 hours. Not the cheapest price, but I feel as if they provided the value and expertise.

Nice job Hunter Guzman on furnace check-up.

I’ve had Thorton and Grooms handle a number of repairs in my home. The staff has consistently been knowledgeable, friendly, patient and efficient. Paul, Nate, Chad, Zach and Shane are great across the board. Highly recommended.

Ooh my goodness! Installed a boiler like the champions they are, Perfect! These guys are 1 in a million! Excellent all around!!!!! Thanks so much! I will be using T and G for all our needs!! Amazing! Second repair they put in a water heater and fixed an outside spigot. Amazing, on time and professional! 5… Read full review

T&G has done work for us over the last 9 years, and every experience has been totally professional with fantastic employees, super easy to work with, answering every question with completeness, doing the job right, and standing behind their work. Today’s work involved a yearly check of out furnaces. Adam did a very… Read full review

Great service very knowledgeable. Took the time to review everything with me and pointed out some things to keep an eye on. They always send great people.

Curt did a wonderful job. He was polite, professional and courteous. He worked very hard. I would not hesitate to have him in my home to perform other repair/service needs. I was very satisfied with all the staff that I had contact with from Thornton & Grooms.

Christian came with a very ept helper. They both knew their stuff. They were clean and hard workers. They worked thru lunch and were professional the entire time here. So grateful for them, thank you Christian! Grateful for Thornton & Grooms for being able to flex their schedule and fitting us in. Special note… Read full review

Very professional, very patient. I had a tough problem, and it got handled the right way. Happy family! Thanks, Rodney.

Tom was wonderful! We still can’t believe he replaced the water heater himself with its incredibly complicated location. Lifting it up over the gas line, under the ductwork, and through a tiny closet opening. We’ve had it replaced multiple times by another company and it always needed two guys. I’m sure he will need… Read full review

Andrew was prompt and professional, while replacing the kitchen faucet. His work was excellent and the faucet is working well. He answered all of my questions and took the old parts with him. Highly recommend.

Tariq was outstanding. Professional, fast, and polite. Would use Thornton & Grooms again.

detailed explanation of everything. responsive to my requests

Detailed, knowledgeable and very professional. Each detail was explained to me clearly and the end result was awesome. Great

Josh did a great job and was very friendly and professional installing and relocating a hot water heater.