How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for water heater repair
Clear ✕All 287 Google reviews tagged “Water heater repair” · showing 20
Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…
Very professional, took his time in explaining what was needed.
Jacob Priest came out to check out my hot water heater as I did not have hot water. He was prompt, personal and professional. He explained the issues well, presented options and fixed the problem, requiring him to drive to the shop twice for parts.
The service and people were great and we will always use them. The price is reasonable and competitive but most importantly they fix issues!
Thornton & Grooms always provides exceptional service. This time, Maggie provided exceptional, professional and thorough service when doing my annual furnace evaluation. Josh van Hilten of Thornton & Grooms provided plumbing services for me. He was excellent. He explained what was going on with my toilet and my…
Thornton & Grooms always makes things easy. When you call; the receptionists are extremely kind and helpful. Their techs are always knowledgeable and personable. Christian was easy to talk to and efficient with all of his work.
Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This…
Take great care of us Everytime! Definitely not cheap, but the work quality, customer service, and timeliness are worth it.
Today Zach was out and did some electrical repair. He’ll be back to help me out with some other electrical work I’d like done. Very polite and efficient. This is why I call Thornton and Grooms.
Mason came out to do an annual inspection of our water base board furnace. While inspecting the pipes in the crawl space discovered the plumbing PVC pipe we had installed 4 years ago had come apart and all water from the house was being disposed of in the crawl space. This was not his responsibility - he works on…
Arrived at the schedule appointment time. Drained and flushed our hot water tank. Kept the area clean and inform me of steps he was doing. Would definitely recommend. The
Very knowledgeable, efficient and great communicator. Ben Schuchard exceeded our expectations with his service today.
The guys have come out from Thorton And Groomes are always fantastic. They are knowledgeable, kind, professional, and they get the job done
Josh was very professional in his work and knowledge. Would recommend him for tankless water heater work.
Josh was courteous, complete, and very personable. I was very happy with his service.
Happy with the water heater maintenance service provided!! Professional. Explained process very well. Thanks!!
Great customer service, but I did not receive an invoice of services done, which was flushed my water heater
Jonathan went above and beyond when flushing my water heater
Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit…
These guys are great, fixed a problem no one else could, did it really fast !! Highly recommend Thornton & Grooms !!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
