How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREThornton & Grooms
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 16,288 Google reviews
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Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Thornton & Grooms for 8 kinds of job.
Thornton & Grooms for water heater repair
Clear ✕All 287 Google reviews tagged “Water heater repair” · showing 60
Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW…
Very professional, took his time in explaining what was needed.
Jacob Priest came out to check out my hot water heater as I did not have hot water. He was prompt, personal and professional. He explained the issues well, presented options and fixed the problem, requiring him to drive to the shop twice for parts.
The service and people were great and we will always use them. The price is reasonable and competitive but most importantly they fix issues!
Thornton & Grooms always provides exceptional service. This time, Maggie provided exceptional, professional and thorough service when doing my annual furnace evaluation. Josh van Hilten of Thornton & Grooms provided plumbing services for me. He was excellent. He explained what was going on with my toilet and my…
Thornton & Grooms always makes things easy. When you call; the receptionists are extremely kind and helpful. Their techs are always knowledgeable and personable. Christian was easy to talk to and efficient with all of his work.
Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This…
Take great care of us Everytime! Definitely not cheap, but the work quality, customer service, and timeliness are worth it.
Today Zach was out and did some electrical repair. He’ll be back to help me out with some other electrical work I’d like done. Very polite and efficient. This is why I call Thornton and Grooms.
Mason came out to do an annual inspection of our water base board furnace. While inspecting the pipes in the crawl space discovered the plumbing PVC pipe we had installed 4 years ago had come apart and all water from the house was being disposed of in the crawl space. This was not his responsibility - he works on…
Arrived at the schedule appointment time. Drained and flushed our hot water tank. Kept the area clean and inform me of steps he was doing. Would definitely recommend. The
Very knowledgeable, efficient and great communicator. Ben Schuchard exceeded our expectations with his service today.
The guys have come out from Thorton And Groomes are always fantastic. They are knowledgeable, kind, professional, and they get the job done
Josh was very professional in his work and knowledge. Would recommend him for tankless water heater work.
Josh was courteous, complete, and very personable. I was very happy with his service.
Happy with the water heater maintenance service provided!! Professional. Explained process very well. Thanks!!
Great customer service, but I did not receive an invoice of services done, which was flushed my water heater
Jonathan went above and beyond when flushing my water heater
Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit…
These guys are great, fixed a problem no one else could, did it really fast !! Highly recommend Thornton & Grooms !!
Josh was friendly and professional. Problem was resolved in a few minutes.
Josh was our technician and he was respectful, friendly and very thorough. He carefully tested our tankless hot water heater to determine if there were problems.
Jacob provided excellent service! Professional and knowledgeable, and explained everything so I could understand. Installed water heater in a short time, with 5 star quality work!
Our kitchen sink was clogged. Crystal answered the phone and got us scheduled for service. She was very professional. Sam was very thorough while he was inspecting our plumbing. Our built-in dishwasher is connected to the kitchen sink. Sam discovered the problem was the pipe between the dishwasher and sink. He…
Thank you to both Tom and Kim for a very professional scheduling as well as professional installation of our new Toto toilet. We so appreciate your prompt response and courteous manner. Our bathroom was left spotless and are was taken throughout our home during the installation process. Top notch plumber - thanks…
Had a plumbing inspection & did a great job
Jonathon was excellent. He was very thorough and knowledgeable. He took the time to explain everything he was doing and seeing. He was very pleasant and kind. And he wore shoe covers too.
Tom did great work on toilet installation. He is family and took good care of us.
We had an awesome experience with Dave! He helped us on short notice with a tripping GFI switch that caused our water heater to shut down constantly. We are definitely going to work with Dave again!
We had a gas leak and T&G immediately sent a technician to address the situation after Consumer's Power determined that the leak was in our Tankless Water Heater. 'Josh' was fabulous in identifying and resolving the issue. Very pleased!
I’ve now had multiple positive experiences - Between quick, easy and flexible scheduling to the services being complete with quality, I’d highly recommend going with Thornton & Grooms.
Fixed my shower and checked everything else!!
Daryn came out assess our water heater and gave us honest answers and suggestions for next steps. He presented all the information without being pushy, great service.
Mason went above and beyond, Very professional and helpful. Thanks, Mason,
If I could give more than five stars, I would! We were dealing with a seriously funky, unpleasant odor every time we turned on the hot water, and it was driving us crazy. I called in for a standard flush and shock treatment, but our technician was a total lifesaver. Not only did they perform a flawless service, but…
Tony fixed my hot water issue. He did a great job.
Johnathan was prompt, efficient, super knowledgeable, and very trustworthy. This is my first time using Thorning grooms, and they will be my plumbers for the rest of my life. Highly recommend
Excellent. Great job
Nathan addressed my water heater issues with efficiency, diligence, and care. He always followed up and answered all my questions thoroughly. He was a pleasure to work with!
Jourdan tried many things to get to what was causing our problem. He took the time to explain what he saw and what the next step should be.
Technician was super knowledgeable and efficient. No leaks detected. Job complete. Steve was great and checked all the repairs and installations. Mr Baldini was super nice and helpful in setting us up for the next technician.Erin did a fine job rebuilding a toilet and some troubleshooting.Todd did a great…
Thanks Ben!
Joshua was the person who serviced my home, and he was fantastic. Very professional and went above and beyond to resolve my issues.
Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks…
Very professional and pleasant. Extremely helpful and his advice was greatly appreciated. Thank you!
Johnathan is so friendly and knowledgeable and thorough in his work. Very clean, leaves the work area just like it was before came.
Alx Ball and Zack Huffman came to our home and was super professional. They completed replacing our water heater unit and gave us advice. We highly recommend them to anyone needing service. We are very happy with their work.
Showed up a promised ... listened and helped and gave us great information to work with.
The parts were under warranty. Marcus did a very nice job explaining what the problems were concerning the water heater. Very nice guy
I appreciate your service Guy coming to my house And fixing the pipe leak.
Technician was professional and very knowledgeable ! Explained the problem in detail and how the repair would solve the problem!
Matt performed service on our tankless hot water heater. He was extremely capable and could not have been nicer! Highly recommend him! We have been customers of Thornton and Grooms for many years. Very professional organization.
Nate Murray was very helpful and gave clear explanations as to what was going on with the plumbing and the work that could be done. Curt Ewald did great work, very neat and finished in a timely matter
Very professional and knowledgeable service representative
Great service, very professional. Andrew was our technician. He never gave up until our water heater was up and running.
Repairman went the extra mile. I have used your services before. I am very pleased with the outcome. Will continue to use your company in the future.
Very knowledgeable. He knew exactly what needed to be done and fixed the problems. He also made some very good suggestions as it related to some chlorine drop ins that we were using. I would appreciate having him each time.
Shane Madera did a great job. I am grateful that I am sent a picture of the service member prior to arrival old post
Very professional, knowledgeable, quick and clean.
Words can’t describe how thankful I am to Thornton and Grooms. Very supportive, professional and skilled. Im a forever customer!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 1484 | $39–$295 |
| HVAC system maintenance | 975 | $19–$176 |
| Plumbing pipe repair | 815 | $248–$1.2k |
| A/C system maintenance | 801 | $39–$383 |
| Heating system maintenance | 763 | $19–$161 |
| Plumbing leak detection | 563 | $54–$520 |
| Toilet repair | 471 | $166–$480 |
| Water heater installation | 449 | $1.2k–$2.4k |
