Thornton & Grooms

Excellent communication through the whole process, from booking through arrival and departing. Professional, courteous, thorough. Greg arrived on time, was very thorough with his inspection of the plumbing system. He replaced a couple seals, drained the hot water heater & installed a couple screws into the HW… Read full review

Very professional, took his time in explaining what was needed.

Jacob Priest came out to check out my hot water heater as I did not have hot water. He was prompt, personal and professional. He explained the issues well, presented options and fixed the problem, requiring him to drive to the shop twice for parts.

The service and people were great and we will always use them. The price is reasonable and competitive but most importantly they fix issues!

Thornton & Grooms always provides exceptional service. This time, Maggie provided exceptional, professional and thorough service when doing my annual furnace evaluation. Josh van Hilten of Thornton & Grooms provided plumbing services for me. He was excellent. He explained what was going on with my toilet and my… Read full review

Thornton & Grooms always makes things easy. When you call; the receptionists are extremely kind and helpful. Their techs are always knowledgeable and personable. Christian was easy to talk to and efficient with all of his work.

Anyone asked will state that this is a higher cost plumbing & maintenance company, but remember that one gets what one pays for. T&G has quality employees performing quality work. If you are looking for courteous, patient, clear explanations from an experienced professional, one can't beat Thornton & Grooms. This… Read full review

Take great care of us Everytime! Definitely not cheap, but the work quality, customer service, and timeliness are worth it.

Today Zach was out and did some electrical repair. He’ll be back to help me out with some other electrical work I’d like done. Very polite and efficient. This is why I call Thornton and Grooms.

Mason came out to do an annual inspection of our water base board furnace. While inspecting the pipes in the crawl space discovered the plumbing PVC pipe we had installed 4 years ago had come apart and all water from the house was being disposed of in the crawl space. This was not his responsibility - he works on… Read full review

Arrived at the schedule appointment time. Drained and flushed our hot water tank. Kept the area clean and inform me of steps he was doing. Would definitely recommend. The

Very knowledgeable, efficient and great communicator. Ben Schuchard exceeded our expectations with his service today.

The guys have come out from Thorton And Groomes are always fantastic. They are knowledgeable, kind, professional, and they get the job done

Josh was very professional in his work and knowledge. Would recommend him for tankless water heater work.

Josh was courteous, complete, and very personable. I was very happy with his service.

Happy with the water heater maintenance service provided!! Professional. Explained process very well. Thanks!!

Great customer service, but I did not receive an invoice of services done, which was flushed my water heater

Jonathan went above and beyond when flushing my water heater

Julio came over on time and was professional. He was very thorough in reviewing what was wrong with my heating unit, what could and could not be done to fix it, and did what he could to troubleshoot so I had heat in the meantime before a more permanent repair could be made. He was on his way out, my heat quit… Read full review

These guys are great, fixed a problem no one else could, did it really fast !! Highly recommend Thornton & Grooms !!

Josh was friendly and professional. Problem was resolved in a few minutes.

Josh was our technician and he was respectful, friendly and very thorough. He carefully tested our tankless hot water heater to determine if there were problems.

Jacob provided excellent service! Professional and knowledgeable, and explained everything so I could understand. Installed water heater in a short time, with 5 star quality work!

Our kitchen sink was clogged. Crystal answered the phone and got us scheduled for service. She was very professional. Sam was very thorough while he was inspecting our plumbing. Our built-in dishwasher is connected to the kitchen sink. Sam discovered the problem was the pipe between the dishwasher and sink. He… Read full review

Thank you to both Tom and Kim for a very professional scheduling as well as professional installation of our new Toto toilet. We so appreciate your prompt response and courteous manner. Our bathroom was left spotless and are was taken throughout our home during the installation process. Top notch plumber - thanks… Read full review

Had a plumbing inspection & did a great job

Jonathon was excellent. He was very thorough and knowledgeable. He took the time to explain everything he was doing and seeing. He was very pleasant and kind. And he wore shoe covers too.

Tom did great work on toilet installation. He is family and took good care of us.

We had an awesome experience with Dave! He helped us on short notice with a tripping GFI switch that caused our water heater to shut down constantly. We are definitely going to work with Dave again!

We had a gas leak and T&G immediately sent a technician to address the situation after Consumer's Power determined that the leak was in our Tankless Water Heater. 'Josh' was fabulous in identifying and resolving the issue. Very pleased!

I’ve now had multiple positive experiences - Between quick, easy and flexible scheduling to the services being complete with quality, I’d highly recommend going with Thornton & Grooms.

Fixed my shower and checked everything else!!

Daryn came out assess our water heater and gave us honest answers and suggestions for next steps. He presented all the information without being pushy, great service.

Mason went above and beyond, Very professional and helpful. Thanks, Mason,

If I could give more than five stars, I would! We were dealing with a seriously funky, unpleasant odor every time we turned on the hot water, and it was driving us crazy. I called in for a standard flush and shock treatment, but our technician was a total lifesaver. ​Not only did they perform a flawless service, but… Read full review

Tony fixed my hot water issue. He did a great job.

Johnathan was prompt, efficient, super knowledgeable, and very trustworthy. This is my first time using Thorning grooms, and they will be my plumbers for the rest of my life. Highly recommend

Excellent. Great job

Nathan addressed my water heater issues with efficiency, diligence, and care. He always followed up and answered all my questions thoroughly. He was a pleasure to work with!

Jourdan tried many things to get to what was causing our problem. He took the time to explain what he saw and what the next step should be.

Technician was super knowledgeable and efficient. No leaks detected. Job complete. Steve was great and checked all the repairs and installations. Mr Baldini was super nice and helpful in setting us up for the next technician.Erin did a fine job rebuilding a toilet and some troubleshooting.Todd did a great… Read full review

Thanks Ben!

Joshua was the person who serviced my home, and he was fantastic. Very professional and went above and beyond to resolve my issues.

Update (12/30/2025) Thanks to Devin D for performing scheduled Plumbing Inspection and Maintenance. Devin was professional, knowledgeable and efficient. The cost for this visit was "zero", as it was covered under Thornton & Grooms' Annual Prepaid Service Plan. (5/5 stars)! -- David H ===== Update (06/11/2025) Thanks… Read full review

Very professional and pleasant. Extremely helpful and his advice was greatly appreciated. Thank you!

Johnathan is so friendly and knowledgeable and thorough in his work. Very clean, leaves the work area just like it was before came.

Alx Ball and Zack Huffman came to our home and was super professional. They completed replacing our water heater unit and gave us advice. We highly recommend them to anyone needing service. We are very happy with their work.

Showed up a promised ... listened and helped and gave us great information to work with.

The parts were under warranty. Marcus did a very nice job explaining what the problems were concerning the water heater. Very nice guy

I appreciate your service Guy coming to my house And fixing the pipe leak.

Technician was professional and very knowledgeable ! Explained the problem in detail and how the repair would solve the problem!

Matt performed service on our tankless hot water heater. He was extremely capable and could not have been nicer! Highly recommend him! We have been customers of Thornton and Grooms for many years. Very professional organization.

Nate Murray was very helpful and gave clear explanations as to what was going on with the plumbing and the work that could be done. Curt Ewald did great work, very neat and finished in a timely matter

Very professional and knowledgeable service representative

Great service, very professional. Andrew was our technician. He never gave up until our water heater was up and running.

Repairman went the extra mile. I have used your services before. I am very pleased with the outcome. Will continue to use your company in the future.

Very knowledgeable. He knew exactly what needed to be done and fixed the problems. He also made some very good suggestions as it related to some chlorine drop ins that we were using. I would appreciate having him each time.

Shane Madera did a great job. I am grateful that I am sent a picture of the service member prior to arrival old post

Very professional, knowledgeable, quick and clean.

Words can’t describe how thankful I am to Thornton and Grooms. Very supportive, professional and skilled. Im a forever customer!

Andrew was kind and polite. He knew his stuff and was able to thoroughly explain what he was doing to identify the plumbing issue. I appreciated the way he presumed competence when talking with me. He was respectful of my house and time. Highly recommend Andrew!

Hunter G was great when he came to service my AC.

We’ve never had a bad thing to say about Thornton and Grooms- great service and quality products! Tariq came in for our annual plumbing maintenance and tuned up multiple aspects of our water heater, noticing a leak that we wouldn’t have seen! Thanks Tariq for your thorough inspection and help.

Tom is very knowledgeable, punctual and we feel very comfortable having such a great professional plumber in our home.

Lucas was awesome, very knowledgable and professional. He did a great job.

Dwayne was simply OUTSTANDING!!

THORTON and GROOMS is undeniably the best when it comes to heating and cooling! They are excellent at keeping up all safety and warranty services. I am having my basement drain fixed. It is costly so, I want the job done right the first time. I would like to personally thank Kelsie, Jonathon, Jeremy, Codee,… Read full review

Excellent service. Very professional & friendly. 👍

Dan came to my house to perform the yearly Furnace safety check. So glad I had it done. Found a leak that caused some damage to the motor. The part is still under warranty so having it replaced. If I did not do the maintenance this year, could have done more damage to my furnace. So Thanks Dan for doing a great job… Read full review

I had a fantastic experience with Thornton & Grooms. My water heater broke and they got someone out to replace it the very next day! The technician, Devin, was incredibly knowledgeable, friendly, and professional, and even remembered me from a repair years previous. I am looking forward to dealing with them more in the future!

Very professional diagnosis and fixes for nagging issues.

Josh was efficient and very personable.

I have been using Thornton and Grooms since I moved to the area and EVERY time is a wonderful and pleasant experience! The team is extremely knowledgeable and respectful of your home. I am always happy with the work done and the people who do it! Another job well done!

Alex arrived on time. He was courteous and considerate as we looked at the repairs needed. He did a great job in evaluating my plumbing system, which included replacing a valve for my hot water heater, as part of my annual check . Also, he provided advice and recommendations on proper maintenance. The experience was great from start to finish.

Jonathon W. was excellent. Arrived on time and was polite, professional, and thorough. He took his time, explained everything, and was what I thought be a perfectionist. He was actually a joy to have in our home. I would ask for and welcome him again. He is a true asset and representative to Thorton & Grooms.

Very happy with the service that Jacob gave us.

Joshua S. (plumbing) was great! He was so polite and kind and answered all of our questions. He walked us through everything that needed to be done or that we could have done. Totally went so above and beyond expectations!

Tom did a great job! Very knowledgeable. Kind and Trustworthy. Excellent service professional! Thanks.

Jose checked everything in our plumbing system for efficient operation. He made a few suggestions for steps I could take in the future to prevent typical older house problems. He was an excellent professional source of information on all aspects of plumbing. His service to us was very welcome and appreciated!

Mason was very helpful and informative took care of my hot water and enjoyed him sharing his knowledge with us.