IRONING SERVICES · OGDEN, UT
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%73+25.5Reliability 15%48+7.2Craft & service 20%79+15.8Value 10%50+5Momentum 8%13+1Track record 7%88+6.2Accountability 5%33+1.7Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%73+25.5Reliability 15%48+7.2Craft & service 20%79+15.8Value 10%50+5Momentum 8%13+1Track record 7%88+6.2Accountability 5%33+1.7Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCOREThoro-Clene
Better than 70% of ironing services · #6 of 20
4.9★457 Google reviewsGoogle star rating as shown on Google Maps.
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yrs (avg 2.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Thoro-Clene for mattress cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
All 2 Google reviews tagged “Mattress cleaning”
★★★★★ Alexa · 4 years ago
Thoro-Clene is AMAZING!!! Chase cleaned my apartment and now it looks brand new, super happy with this company!!!!
Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Robert · 8 months ago
Rating only, no written review.
Paid $100–150Reasonable priceGeneral carpet cleaningMattress cleaning
vs category
Blue = Thoro-Clene, grey = ironing services average
Rating over time
Price
$271+5% vs typical ironing services
Bar = middle half of what customers paid · gold mark = category median.
Great price 38%Reasonable 55%Overpriced 5%Not sure 3%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%73+25.5Reliability 15%48+7.2Craft & service 20%79+15.8Value 10%50+5Momentum 8%13+1Track record 7%88+6.2Accountability 5%33+1.7Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
73
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
48
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
79
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
50
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
13
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
33
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+92 / −0
Professionalism
+95 / −0
Responsiveness
+75 / −0
Punctuality
+83 / −0
Value
+76 / −0
