Thriveworks Counseling & Psychiatry Fairfield logo

Thriveworks Counseling & Psychiatry Fairfield

Counselor · Vacaville, CA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%58+36.8Reliability 28%53+15Replies to reviews 8%100+8.2Momentum penalty99−0.1Experts Score= 60Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 62 marriage counselorsPosition by Experts Score among all companies we track in this category. · better than 20%
4.6 ★★★★★ 54 Google reviews · 3 photos
83%five-star reviews
4.57★last 12 monthsAverage stars on reviews from the last 12 months only.
7.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Nov 2026latest review

Thriveworks Counseling & Psychiatry Fairfield at a glance

Google reviewers rate Thriveworks Counseling & Psychiatry Fairfield 4.6 out of 5 based on 54 reviews, with the owner responding to 98% of feedback. Positive comments frequently highlight professional staff, attentive listening, and comfortable environments during in-person or virtual sessions for individual and marriage counseling. However, a recurring criticism involves clinicians failing to appear for scheduled appointments or virtual sessions without prior notice or apology, leading to significant wait times and frustration for clients.

  • Google rating: 4.6 out of 5 from 54 reviews (83% five-star).
  • Reviews on this page: 54 Google reviews (35 with written comments, 1 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: November 3, 2026.
  • Service: Marriage Counselor serving Vacaville, California.

Data from Google, last updated November 5, 2026.

Score profile vs other marriage counselors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.

Satisfaction58Reliability53Craft & service–Value–Momentum99Replies to reviews100Satisfaction: 58 (median 83)Reliability: 53 (median 75)Momentum: 99 (median 100)Replies to reviews: 100 (median 88)
This companyMarriage Counselors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thriveworks Counseling & Psychiatry Fairfield: 58/100 on this factor. Category median: 83.C
58
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thriveworks Counseling & Psychiatry Fairfield: 53/100 on this factor. Category median: 75.C
53
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thriveworks Counseling & Psychiatry Fairfield: 99/100 on this factor. Category median: 100.A
99
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thriveworks Counseling & Psychiatry Fairfield: 100/100 on this factor. Category median: 88.A
100

Bar = this company · dark tick = category median.

Star ratings

54 Google reviews we collected

  • 5 stars4583%
  • 4 stars24%
  • 3 stars36%
  • 2 stars12%
  • 1 star36%

Praise vs complaints

Phrases our text analysis found in 35 written reviews

  • Praise22100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1150%
  • Honesty & trust418%
  • Quality & results314%
  • Speed & response29%
  • Would recommend29%

What customers talk about

We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Outstanding and caring marriage counseling 🏝️🤙😀😀”
  • “They know I have trust issues but I trusted her and she gave me great information to think on.”
  • “You have some Of the most wonderful people working for you keep up the good work!”
  • “I appreciated Trisha Paniagua's qualifications and professionalism immediately on our first appointment, and it was quickly apparent she is knowledgea…”
  • “I recommend Thriveworks 1000%.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Patricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

You have some Of the most wonderful people working for you keep up the good work!

Juan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★

Hi there, I apigize for my lack of attebtion to follow up with this in a nutshell I still csnnot give an honest fsir rebiew since it was just technical questions I need to be evaluatted to get EMDR therapy I cannonly say I trly nrrd hemp to re lsim my life and zi hopetgrte js enough compassion in this place to…

Arlene8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My Visit with Sara Copperman was great, she is always professional, and knows how to make me feel at ease.

JohnLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I appreciated Trisha Paniagua's qualifications and professionalism immediately on our first appointment, and it was quickly apparent she is knowledgeable and insightful. She quickly made my wife feel extremely comfortable which allowed her to able to open up to her. Also, she is tremendously positive and…

DebraLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Aurelio has really been wonderful , made me feel very comfortable in the very short time since we first started my therapy sessions. He is a great listener -as well as being very patient with a couple of zoom problems I e encountered lately. I chose to do my sessions via zoom for convince but wasn't really sure…

SivasaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I appreciate that the doctor was a good listener. She took time to sit and listen to me and asked me very thoughtful questions. They know I have trust issues but I trusted her and she gave me great information to think on.

Photos

Customer reviews

4.6 ★★★★★ 54 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Leslie Essley3 reviewsTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My therapist is awesome

Response from the owner · 2 days ago

Hi Leslie, your input means a lot to us and it's amazing to hear about your great experience with your therapist!

Patricia Shannahan4 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

You have some Of the most wonderful people working for you keep up the good work!

Response from the owner · 2 days ago

Hi Patricia, thank you for your review, feedback like yours truly inspires us. We’re ready to support you on your path forward!

Melinda Campuzano2 reviewsTotal number of Google reviews Melinda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very pleasant first time meeting, went well

Response from the owner · 6 days ago

Hi Melinda, we are so glad you had a great experience. We look forward to continuing to support you!

Julie MooreLocal Guide · 26 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Listens to everything and tries to help resolve problems and issues.

Response from the owner · 2 weeks ago

Thank you, Julie! Glad you’ve felt truly heard and supported through working out whatever comes up.

Victor ThompsonLocal Guide · 27 reviewsTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding and caring marriage counseling 🏝️🤙😀😀

Response from the owner · 2 weeks ago

So glad to hear this, Victor! Thanks for the kind words.

Juan Ibarra3 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hi there, I apigize for my lack of attebtion to follow up with this in a nutshell I still csnnot give an honest fsir rebiew since it was just technical questions I need to be evaluatted to get EMDR therapy I cannonly say I trly nrrd hemp to re lsim my life and zi hopetgrte js enough compassion in this place to move on with that firm of thrtapy wbich I’ve read isvety effective tresting chronic delression, trauma, PTSD and anxiety sll these ate my credentials, do to speak. I hope this wirks Dr. was clear in the rralknsibilitirs for myself sbd herself:the office, canelation policy, etc… Thank you for your concern and look forwatd gor the next session. zhwve a great brginning of your week.

Response from the owner · a week ago

Hi Juan, thanks for sharing this. Reaching out for support when life feels heavy is a big step, and it means a lot that the process felt straightforward. We’re rooting for you as you move forward.

Arlene Chavez8 reviewsTotal number of Google reviews Arlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My Visit with Sara Copperman was great, she is always professional, and knows how to make me feel at ease.

Response from the owner · 2 weeks ago

So glad to hear this, Arlene! Great to know it’s a consistently positive experience.

John TaxterLocal Guide · 17 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I appreciated Trisha Paniagua's qualifications and professionalism immediately on our first appointment, and it was quickly apparent she is knowledgeable and insightful. She quickly made my wife feel extremely comfortable which allowed her to able to open up to her. Also, she is tremendously positive and reassuring. We are very much looking forward to our next appointment and working with her.

Response from the owner · 2 weeks ago

Thank you, John! Glad Trisha’s expertise and warmth made such a strong impression right from the start, for both you and your wife.

Debra L GilletteLocal Guide · 11 reviewsTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aurelio has really been wonderful , made me feel very comfortable in the very short time since we first started my therapy sessions. He is a great listener -as well as being very patient with a couple of zoom problems I e encountered lately. I chose to do my sessions via zoom for convince but wasn't really sure this would be as good as in person visits so far it's been ok. I appreciate his ability to begin each session as remembers exactly where we left off at our last session which is very important. I really admire the way he is able to just pick up & get right back into our conversation .

Response from the owner · 3 weeks ago

Thank you, Debra. It means a lot to hear that Aurelio’s made Zoom feel just as warm and personal as sitting in the same room. Remembering where you left off each time isn’t a small thing, it shows he’s truly paying attention to you.

Sivasa LaupatiLocal Guide · 14 reviewsTotal number of Google reviews Sivasa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I appreciate that the doctor was a good listener. She took time to sit and listen to me and asked me very thoughtful questions. They know I have trust issues but I trusted her and she gave me great information to think on.

Response from the owner · 3 weeks ago

Glad to hear this, Sivasa. That kind of thoughtful, patient care can make all the difference, especially when trust hasn’t come easy before.

Thriveworks Counseling & Psychiatry Fairfield on Google Maps →

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