Home health care service · Vacaville, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%91+28Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 62 marriage counselorsiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★42 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Welcome Home Care five stars across forty-two reviews, noting that the owner responds to all feedback. Customers describe the staff as knowledgeable, friendly, and punctual, highlighting personalized attention and quick communication regarding service changes. Recurring themes include the company's supportive treatment of its caregivers and its ability to create a welcoming environment for families managing elderly or post-surgical care needs.
Google rating: 5.0 out of 5 from 42 reviews (100% five-star).
Reviews on this page: 42 Google reviews (23 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 31, 2026.
Service: Marriage Counselor serving Vacaville, California.
Data from Google, last updated November 5, 2026.
Score profile vs other marriage counselors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Welcome Home CareMarriage Counselors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Welcome Home Care: 96/100 on this factor. Category median: 83.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Welcome Home Care: 91/100 on this factor. Category median: 75.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Welcome Home Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.
Star ratings
42 Google reviews we collected
5.0of 5
5 stars42100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 23 written reviews
100%praise
Praise16100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude744%
Would recommend425%
Quality & results213%
Speed & response213%
Communication16%
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff was really knowledgeable and helpful, highly recommend”
“5 stars aren't enough to do justice to the outstanding home care agency.”
“Welcome Homecare business owners strive for quality and excellent service in providing qualified Caregivers to a family member in need of care.”
“The whole Welcome Home Care staff was easy to work with and responded quickly to whatever changes we needed.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMadison4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Welcome Home Care is a great company! Amazing care givers and lovely staff members!
AALYSSA1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
5 stars aren't enough to do justice to the outstanding home care agency. They've truly been a lifeline for our family during a challenging time. The caregivers are not only skilled at what they do, but they go above and beyond to create a warm and nurturing environment. The level of personalized attention and the…
IIanniss12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
My experience here at welcome home care presents exactly what the name of the company is. I felt welcomed when I reached out in interests and at home when I started. Everyone truly feels like family.
DDenise1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
It’s a great place for all elderly everyone is very kind and caring. Most important the way they treat caregivers is amazing. They come first and not many companies care for the employee.
SSamantha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
This company is amazing they truly care about the caregivers and other staff that work for them.
RRosary3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I like the amount of caring people work here ! I love all my clients over 5 stars !
Staff was really knowledgeable and helpful, highly recommend
Response from the owner · 3 days ago
We appreciate your recommendation, Chase. It is great to hear our team was knowledgeable and helpful. We will share your praise with the staff, they will be encouraged. We are happy to help if you need assistance in the future.
- Carleton Copa (Owner)
E
Eric Balaguy2 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Eric, it’s wonderful to hear you had such a great experience with our agency. Feedback like this energizes our team to keep providing compassionate, dependable care. We appreciate your support and are ready to help if you or your family need us in the future.
- Carleton Copa (Owner)
P
Porsha Billups8 reviewsiTotal number of Google reviews Porsha has written across all businesses on Google Maps, not just this one.
Porsha, thank you for sharing this feedback. We are delighted our environment and team left a positive impression. Your kind words encourage us to keep delivering attentive, respectful care. We are happy to assist you or your family if needed in the future.
- Carleton Copa (Owner)
M
Madison O'Loughlin4 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Kyrsten, we appreciate your kind words and are glad you had a positive experience. Your support means a lot to our team. We are happy to help if you need assistance in the future.
- Carleton Copa (Owner)
A
ALYSSA JAE1 reviewiTotal number of Google reviews ALYSSA has written across all businesses on Google Maps, not just this one.
5 stars aren't enough to do justice to the outstanding home care agency. They've truly been a lifeline for our family during a challenging time. The caregivers are not only skilled at what they do, but they go above and beyond to create a warm and nurturing environment. The level of personalized attention and the flexibility of their services make them stand out. Choosing this agency was the best decision we made for our loved ones.
Response from the owner · 2 years ago
Thank you Alyssa!
I
Ianniss Monay12 reviewsiTotal number of Google reviews Ianniss has written across all businesses on Google Maps, not just this one.
My experience here at welcome home care presents exactly what the name of the company is. I felt welcomed when I reached out in interests and at home when I started. Everyone truly feels like family.
Response from the owner · 3 years ago
Thanks Ianniss!
D
Denise Vo1 reviewiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
It’s a great place for all elderly everyone is very kind and caring. Most important the way they treat caregivers is amazing. They come first and not many companies care for the employee.
Response from the owner · 3 years ago
Thanks Denise!
S
Samantha Cornellier2 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
