Tiger Hut

Hamburger restaurant · Silsbee, TX · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%54+34.3Reliability 28%47+13.3Replies to reviews 8%47+3.9Experts Score= 51Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 48 cooking classesPosition by Experts Score among all companies we track in this category. · better than 13%
4.5 ★★★★★ 334 Google reviews · 24 photos
75%five-star reviews
4.56★last 12 monthsAverage stars on reviews from the last 12 months only.
9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
28%reviews answered by the owner
Oct 2026latest review

Tiger Hut at a glance

Google reviewers rate Tiger Hut 4.5/5 based on 334 reviews, with the owner responding to 28% of feedback. Customers frequently praise the food quality, large portions, and reasonable pricing, alongside friendly service and quick meal delivery. However, recurring criticisms include inconsistent preparation of sides like fries and mashed potatoes, which are sometimes undercooked or served cold. Additional complaints mention long wait times, phone order mishaps, and instances where staff prioritized acquaintances over waiting customers.

  • Google rating: 4.5 out of 5 from 334 reviews (75% five-star).
  • Reviews on this page: 334 Google reviews (184 with written comments, 17 with photos).
  • Owner responses: the business replied to 28% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Cooking Class serving Silsbee, Texas.

Data from Google, last updated October 28, 2026.

Score profile vs other cooking classes

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction54Reliability47Craft & service–Value–Momentum100Replies to reviews47Satisfaction: 54 (median 89)Reliability: 47 (median 90)Momentum: 100 (median 100)Replies to reviews: 47 (median 39)
Tiger HutCooking Classes median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tiger Hut: 54/100 on this factor. Category median: 89.C
54
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tiger Hut: 47/100 on this factor. Category median: 90.C
47
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tiger Hut: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tiger Hut: 47/100 on this factor. Category median: 39.C
47

Bar = this company · dark tick = category median.

Star ratings

334 Google reviews we collected

  • 5 stars25275%
  • 4 stars3510%
  • 3 stars227%
  • 2 stars93%
  • 1 star165%

Praise vs complaints

Phrases our text analysis found in 184 written reviews

  • Praise7291%
  • Complaints79%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3443%
  • Quality & results1620%
  • Price & value1215%
  • Speed & response810%
  • Would recommend810%
  • Honesty & trust11%

What customers talk about

We read 184 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The same girl few girls greet me every time and are always very sweet, and the food is just wow!”
    “It's not necessary to be rude!”
  • “You'll did tremendous great job with extra food & service to for us.”
    “They messed up our order.”
  • “Very nice people & very affordable💲for a good portion and huge burgers 🏠🍔 homemade style and very unique rare🪄✨🔮✨ bergers you won't find hardly a…”
  • “Best Burger, Onion Rings, BLT, and delivered so fast everything was great!”
  • “…e them on the side and soda selection wasn't great but the door was a 10/10 would recommend…”
  • “The food is good but you need more than one person working up front !”

People customers mention

  • Cajun 4 reviews
  • Burger 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Aaa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I only get to come every few months when I drive through. The same girl few girls greet me every time and are always very sweet, and the food is just wow!! Those burgers are to die for, it doesn’t matter which one just pick one! I try a different one each time and 😮‍💨😮‍💨😮‍💨 I’m never disappointed!! Fried…

JacobLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I got the pizza burger it was so good they forgot to put the spicy fried cheese things on but they gave them on the side and soda selection wasn't great but the door was a 10/10 would recommend

DennisLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★

Got the fish today outside was fried so hard inside was not done fries was not cooked looks like greas needed change

Klorice5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

All of it!!! I love all of it!! The food is amazing, the people are wonderful and price is fantastic!

Brennan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Second time going for a burger in this week, didn't disappoint 🍔🤤😋 I'm definitely gonna go through all the burgers.

JennyLocal Guide · 448 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★

Called in a cottage burger basket at 12:53, well attempted to. She put phone down for 4 minutes. Then come back n took my order. Got there , paid and sat to wait. At 1:17 she turned and looked at me and said oh you didn't get yours. I said no and its been 20 minutes she immediately grabbed phone to say order…

Customer photo from Jenny's review

Photos

Customer reviews

4.5 ★★★★★ 334 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jason HinsonLocal Guide · 296 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ordered 2 of the BEST cheese burger baskets!

  • Meal type: Lunch
  • Price per person: $1–10
Response from the owner · a week ago

Thank you Jason, we appreciate you and Thank you for taking the time out to leave us a review! Hope to have you visit again soon!

Judy Williams3 reviewsTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good was very good!! We will be going back!!!

  • Order type: Dine in
  • Price per person: $10–20
  • Recommended dishes: Double Meat Cheeseburger Basket
  • Group size: 2 people
Response from the owner · a week ago

Thank you so much Mrs Judy. We appreciate you taking the time to leave us a good review letting us know you were happy. We look forward to having you back soon!

Aaa Bbb3 reviewsTotal number of Google reviews Aaa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I only get to come every few months when I drive through. The same girl few girls greet me every time and are always very sweet, and the food is just wow!! Those burgers are to die for, it doesn’t matter which one just pick one! I try a different one each time and 😮‍💨😮‍💨😮‍💨 I’m never disappointed!! Fried jalapeños were good too. Good on you guys keep it up.

  • Meal type: Dinner
  • Price per person: $10–20
  • Wait time: No wait
  • Seating type: Indoor dining area
Response from the owner · 2 weeks ago

Thank you so much! If you came thru Sat, you probably saw Macy on her last day. She has been with us for 6 years and is spreading her wings. We still have smiling and happy people to greet you. We appreciate your support and look forward to seeing you next time!

Jacob TaylorLocal Guide · 14 reviewsTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I got the pizza burger it was so good they forgot to put the spicy fried cheese things on but they gave them on the side and soda selection wasn't great but the door was a 10/10 would recommend

  • Order type: Dine in
  • Meal type: Lunch
  • Price per person: $10–20
  • Seating type: Indoor dining area
  • Recommendation for vegetarians: Would not recommend
  • Parking space: Plenty of parking
  • Parking options: Free parking lot
Response from the owner · a month ago

Hi Jacob, We are happy that you enjoyed the Pizza Burger, that is one of our top sellers. Just curious, we offer Coke products, are you a pepsi fan?

Arthur WilliamsLocal Guide · 27 reviewsTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great people! Great service! Great food!

  • Order type: Take out
  • Meal type: Dinner
  • Price per person: $10–20
  • Seating type: Indoor dining area
Response from the owner · a month ago

Thank you so much! We appreciate the Great Review!

Dennis MitchellLocal Guide · 36 reviewsTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got the fish today outside was fried so hard inside was not done fries was not cooked looks like greas needed change

  • Order type: Take out
  • Meal type: Dinner
  • Price per person: $10–20
  • Recommended dishes: Fries
Response from the owner · Edited 4 months ago

This is the owner, I would love for you to contact me so that I am aware of the issues you had to warrant a 1 star review. My cell is 409-679-9750. We strive hard to please our customers and value customer feedback. Add on for second 1 star review. I was there, the grease was changed that morning. Grease stays at 350, not sure how we served over 100 fish plates and yours was not cooked correctly. After 2 visits with 1 star reviews and no direct communication. I advise that you try your luck somewhere else and wish you the best of luck at finding someone to meet your expectations. Best of Luck to you and im sorry things didnt work out.

A RLocal Guide · 1,201 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really good chicken fried steak! The sides were delicious! The staff are great!

Response from the owner · a month ago

Thank you so much! Those Chicken Fried Steaks will have you looking for a place to lay it down!

Klorice Voorhes5 reviewsTotal number of Google reviews Klorice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All of it!!! I love all of it!! The food is amazing, the people are wonderful and price is fantastic!

Response from the owner · a month ago

Thank you Klorice, We appreciate your business and your feedback! Hope to see you soon!

Brennan Theriot3 reviewsTotal number of Google reviews Brennan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Second time going for a burger in this week, didn't disappoint 🍔🤤😋 I'm definitely gonna go through all the burgers.

Response from the owner · 6 months ago

Thank you so much Brennan!!! Cajun Surf and Turf Burger is Fire!

Footballcards R us138 reviewsTotal number of Google reviews Footballcards has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jessica was awesome

Response from the owner · a month ago

Thank you for the great review. Jessica is a sweetheart for sure!

Tiger Hut on Google Maps →

Business details