How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%75+18.2Value 14%98+13.9Replies to reviews 7%65+4.6Craft & service penalty96−0.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORETiltons Automotive Service
Worthington, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 1,008 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Tiltons Automotive Service for 8 kinds of job.
Tiltons Automotive Service for oil change
Clear ✕All 149 Google reviews tagged “Oil change” · showing 120
Tiltons is great. They fix things the dealership couldn’t couldn’t even fix.
The folks at Tilton's are always professional and friendly. They proved great service. Their waiting area is really nice and comfortable. Very reasonable pricing.
I am sending this review on behalf of my mother Donna. She can not say enough about the work and attentiveness that Tilton Automotive showed her. From the moment they picked up the car to be towed to their shop, to the way they kept her informed of all services that needed to be done..they went above and beyond. She…
Shawn Hunt was amazing! So kind ! Very professional!
I initially reviewed Tiltons a 5 star after spending nearly 4k on my car for multiple services and repairs, until I realized their work is garbage. The people working there, even the owner Chris, are unhelpful, unfriendly and incompetent. Services since my inistial 5 star includes: My rear brakes replaced multiple…
I always trust Tiltons with all the maintenance on my SUV. They provide great value and service. No up-selling or pressure. My wife now also takes her car there also. We're a Tiltons family.
I had several maintenance procedures completed at Tilton's Huntley Rd recently and was pleased that they were done in less time at less expense than I expected. My car runs smoothly and gas mileage is even better. This is the cleanest garage I have ever seen, the customer service is top notch, and the waiting area…
Efficient and professional!!!
Great service and friendly staff, super clean facilities. Got my oil change and tire rotation done quickly so I could get to work. Looking forward to having my car detailed in the future.
Oil change , first time at this location, nice place able to work out of office .
Best auto repair facility in Ohio! Honest. Resonsive. The Best.
Tune up and oil change
10/10 would highly recommend! Clean shop, great prices, and honest employees.
Tilton's is a gorgeous facility with incredible staff. The waiting room was very accommodating I highly recommend their services.
Great service as always at Tilton’s! Everybody works together there, they’re knowledgeable and get you taken care of. Easy to make appointments.
I had a great experience. Great customer service. They offer great discounts as a VIP member.
Jason Rath Service Advisor and Matt Sides Services Writer and Tiltons team did excellent job on finding the coolest leaking. Drop car off on Monday. Needed to do cooling pressure test and check engine light Diagnostic test. I was updated all threw the process. Also got a loaner car. Pick my car up Thursday. Was very pleased. Thanks again. L.Bradley
Excellent mechanic ... very thorough
Very nice facility and lounge area. Service top notch. Price competitive.
Always excellent service at Tiltons in Worthington.
Chris Tilton is a great guy and took very good care of us and our company vehicles today. Highly recommend them to anyone looking for top quality service.
Always a great experience and great service
Amazing customer service and quality work. Took my Tesla model X in to get my rear cambers changed to the adjustable ones to save my tire wear. Did a great job and kept me informed if anything else needed service as well. All went well and my Tesla drives better than before. These guys here are professional and…
Tiltons is always efficient and thorough!! They are pleasant to work with!!!!!!!! I appreciate that I can trust them to only do what is needed. If they find anything else, they always speak to me before doing anything I do not expect. Excellent business to work with!!
Good communication. Was able to locate hard to find parts. Only issue I saw when car got back was driver side windshield washer sprayer wasn't working.
As always good job. Any issues they note and let me know.
Very professional group with great facilities and excellent knowledge concerning automotive issues. I highly recommend this group!
Tilton’s is always friendly and efficient! They always do amazing work!
Tilton’s provides professional and high quality automotive services. I highly recommend them for you automotive needs.
Always top-notch service and straight forward information, in addition to to fair prices.
Andy Tilton and his company have taken care of our cars for about 30 years. Quality work and fair prices.
This was my first visit, they were recommended by my son, it was a great experience. I felt my car was in excellent hands.
I was referred to Tilton’s from a work colleague - what a welcome difference compared to going to the OEM dealer! The people I interfaced with were professional and friendly, never pushy. They had service openings whenever I wanted one (the dealer is hard to get into and weeks out) and were very quick to give me a…
Service completed satisfactorily and on time
Tilton's is great! I've been going here for years, both with my Subaru and with our fleet of tree care Ford trucks. The team at Tilton's takes great care of us, solving our problems quickly so we can continue our work. The quality of the work and the service provided is always outstanding. No need to shop around if…
Good work been a customer for 18 years since they were on high street in a small gas station like work space. unfortunately, we had to send the 2002 escort to car heaven. just cost too much to fix her. Thank you, Andy and the gang for keeping the two cars we had running for the past of 18 years. It was a great ride.
Excellent service: prompt, thorough, and honest—they do what needs to be done without adding on unnecessary costs. Customer service is friendly and accommodating.
Great service, Tiltons pays a lot of attention to details and takes care of their customers.
We use this place all the time. Customer service is awesome and keeping our vehicles on track has helped us a lot at Kids Academy of Worthington
No one ever wants to spend money on car repairs, but if you have to, Tilton’s Auto makes the experience so much better. Their customer service is excellent—they communicate clearly, are honest, and have even saved me money when possible. Their prices are reasonable, and being a Care Member comes with great perks and…
This was my first visit to Tiltons. They got my car in and taken care of in one day. They made good recommendations on other services and didn’t push anything unreal or unnecessary. Tiltons is my new garage for my car.
Very efficient, courteous and friendly. Did everything we asked them to do. Would recommend.
Just the best honest customer service I have ever experienced!!!!
they are always kind and get your car is as soon as possible. I have never had any problems with any of the repairs that I have had done.
The guys at Tiltons got my truck in for service and returned same day! Great vibe, very efficient, and well organized. If you're in the Gahanna area and can't stand the experience at a dealership this is the move! Highly recommend!
It’s nice to have a local shop that you can trust to be professional. Tiltons has never let me down. They are honest, straightforward, and respectful. Customer for life.
Fast service. Friendly staff. Reasonable cost. Highly recommended.
Had car all day just to change the oil! They were supposed to rotate the tires but didn’t… when I called they said they had… but they did not! Getting too big and unable to handle growth! Will be looking for new place to take car.
I’ve had my cars serviced at Tilton’s for 30 years. Andy Tilton operates his business with small town service and courtesy and up town facilities and technology. Tilton’s may be a little more expensive than others. But they stand behind their work and practice ethically. No up sell here
Once again I’m so impressed with Tiltons Worthington. Ease of scheduling, communication, excellent workmanship, fair pricing, and they go above and beyond to assure satisfaction. What a relief to finally take my truck to an honest and skilled team of mechanics. You won’t be disappointed!
We were very happy with the service we received
My wife asked me, "Why don't you go to the dealership?" I said, "You're kidding, right? The experience at Tilton's is light-years better!" Always.
Any time I have called they have always got our vans in and made sure we was updated as they do things always super friendly and nice
Once again, no disappointment! Can’t go wrong! Matt. Jason. Chris. Andy. These guys are fantastic! Know there stuff and get the work done.
Always great service.
Great experience. Have been going to them for years!
The new facility is very nice. Jason kept me informed on the progress throughout the service. Very courteous staff.
All the staff here work together to ensure my car is well maintained in a timely manner. They make necessary recommendations when needed and they are always polite and go above and beyond to make sure my needs are met. Wouldn't go anywhere else!!
This is my extended family at Tiltons. My Corolla is 20 years old & they treat it like my family & as if it were a Rolls! They are more reasonably priced than the dealer & a lot more flexible, too. I drive 160 miles for them to service my chariot. They are worth every minute of ever mile. They treat me like a valued…
Tilton If u have car problems go here I have been going there for over 30 yr and would not go anywhere else they are great and honest
One of my daughter’s recommended Tilton’s when we moved back to Ohio. We have been very pleased with their level of service.
I enjoy the auto repair business. The owner, Andy, is a wonderful man. They have always let me drive my truck in without an appointment and do an oil change. Excellent business. The staff is also great all of the employees will jump in and help without being asked.. wonderful place.
I have used Tiltons for 15+ years, servicing over 13 different cars in our family, with every conceivable maintenance/repair issue. The constants have been experienced and talented technicians, state-of-the-art equipment, responsiveness, and competitive pricing. Tiltons is 35 yr old family run businesses where the…
Always do a fantastic job. Courteous. Timely. My go to.
Tilton’s is reliable, trustworthy & reasonable. They have been our auto repair shop for years & we have referred Tilton’s to our family & friends.
Titlton’s is THE BEST! Excellent service and it takes no time to get an appointment. I HIGHLY recommend them!
Tilton’s Automotive consistently goes above and beyond what is expected. Recently they did basic service work on our children’s two cars. We needed some flexibility on picking up both cars. Matt took care of each situation to make is easy for us to get the cars when it worked out for us. It’s often little things…
Andy and his team are so experienced and professional.
Overall great experience! Love their customer service, they treat you like family. They are very thorough and informative when it comes to what's going on with your car. I would highly recommend Tiltons if you’re looking for quality work done on your car.
I’ve been taking my cars here for decades. They have always been honest, dependable, knowledgeable, capable, and efficient. I drive from the other end of town because I trust them. They’ve not always had good news for me, but I know I’m not being conned. I refer everyone who needs car repair or maintenance to Tilton’s
Great communication and great service.
We ALWAYS get great service at Tilton’s Gahanna. Bob is fantastic with customer relations. We would not go anywhere else!!!
Well pleased
Warm friendly staff and excellent technicians. I have been taking my cars to Tilton's for almost 30 years. Thanks guys!
I’ve been bringing my family’s cars to Tiltons for 20 plus years. Andy and his team have also been thorough with diagnosis, upfront with estimates and get the repair or maintenance done right. Bottom line-you can count on Tiltons. From a longtime extremely satisfied customer.
Very fair price on oil change also changed burned out light bulbs that when unnoticed from other business.
Friendly and efficient service along with great communication. I highly recommend Tilton’s for maintenance or major services your car needs.
Everything was done to satisfaction! Super kind and friendly service with the front office. Definitely would go back!
The staff are knowledgeable and very responsive. We arrived from out of town one evening with significant suspension problems and they were able to squeeze us into their schedule the next day as well as complete the repair so we could continue our trip. They have reasonable prices and made recommendations for…
Always a positive experience
I would trust Tiltons with ANY vehicle I owned. They are honest, family owned, accommodating & do their best to provide for your needs while they work on your vehicle. I love this place & everyone who works there! 5/2/23.... It was good to see everyone at Tiltons & they were happy to see me & my Corolla! Got the car…
I am a huge fan of Tilton’s. They are so organized, so professional, so courteous, and more than fair. It’s night and day compared to my most recent experience with another service/repair shop. Choose Tilton’s with confidence; you’ll be so glad you did.
I own a 28 foot RV and places that can perform oil changes and general engine and chassis maintenance are difficult to find. Usually I need to find a place that works on larger trucks and semi trucks at a much higher cost. Tiltons was able to do my engine maintenance at a place closer to home in an efficient and…
We keep coming back to Tilton’s because they’ve earned our trust and they’ve been extremely fair to us.
Don't know why I haven't used Tiltons before but hit the jackpot as far as a great overall service team that took great care of my older convertible that needed some some major work to keep running and functioning properly. I really liked the communication on the phone and texts of repair details needed and then…
Didn't have to wait long. But had an appointment in and out less then an hour
10/10 experience, their prices seem reasonable and the people are so friendly I'd be willing to pay a bit more just for the customer service. I wish I could remember either person's name but they fixed my car fast and let me know about something else they had found that I decided not to have fixed. Will be going…
The team at Tiltons is great and has done a great job on any of the vehicles I have taken there.
Great service
The staff is always very courteous and ready to help. It’s a gem in the car repair world.
I’ve been using Tiltons for years. I come back for the honest, trustworthy and timely automotive service and repair.
Tiltons Automotive Service is simply the best, most honest group in the metro Columbus area. They have been servicing our cars for many many years and our experience with them is 5*......Always
-Two times I had to go back after repairs were made in the past year. -Honda Fit loner vehicles driver front door shuts but its bent so rain comes in at the top. -Their quotes are double from other reputable owned auto shops.
Very professional and courteous. Tilton’s’s was able to quickly diagnose the problem and arrange for repairs. I appreciated that they checked other items, especially the tires that will need to be replaced.
Tilton’s service is always honest, kind, and timely. It is a business we trust!
Tiltons does great work and stands behind their work. When I comparison shop, they are more expensive about 70% of the time, as much as 2x. But I know if they can get to my car, it will be done well.
Tiltons was the most accommodating and friendly auto service I have experienced in my 6 years in Columbus. They are flexible and understanding of peoples busy days and need for their cars getting back quickly. Highly recommended, especially for family and friends who are closest to you. They are in GREAT hands and will be well taken care of.
Oil change and tire rotation appointment went well. Great service!!!! Thank you!
Repairs done that day, and they had a courtesy car for me to use. Thank you
Great place! Trustworthy automotive business.
I purchased a used vehicle and was completely bamboozled. Andy, Jason and the team of folks at Tiltons did an amazing job of thoroughly looking over the car and finding everything that required attention. They found ways to lessen the expense, yet make sure the car was safe and road worthy for my family. Finding an…
This is the only place I will take my car for whatever it needs. I have been doing business with them for a number of years. They r the best.
The Tiltons team has helped us out quite a few times. Always honest, trustworthy and straight up, quick to respond and they know their stuff. They’re our sole car repair folks!!
Very friendly and they care about the customer.
I have a used food truck and these guys have been fantastic getting it back up and running when it’s had issues. I don’t trust my truck with anyone else!
Chris and Andy (and every other employee) are absolutely amazing! Not only great service but they support the Worthington community in so many ways! Great people, great service, great company!
I looked for years for a dependable and honest place to take my cars. I found Tiltons and I have been coming back for YEARS! Service is always great! Thanks Guys👌
Tiltons performed some dire services for my 2003 rsx type s. They do high quality work and are one of the best shops I’ve worked with in terms of communication. Wouldn’t hesitate to take it back to them in the future for any service.
They were very professional and willingness to work with them
I had a great experience recently getting some major engine work done with Tilton’s. After getting screwed by the warranty from when I purchased the car I was desperately trying to call around to get a fair price for the work that needed done. Very few places were even willing to do engine work and those who did…
Just scheduled another visit! Everyone was extremely knowledgeable and treated me like family. Always helpful and I tell my friends and family to come here for services, too.
The guys at Tiltons are always friendly and knowledgeable while still being reasonable with costs and providing recommendations for service. I always trust these guys to give good advice with no BS up selling.
They are wonderful!
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 148 | — |
| General repairs & maintenance | 87 | — |
| Tires | 71 | — |
| Brakes | 58 | — |
| Auto maintenance | 41 | — |
| Steering & suspension repair | 36 | — |
| Wheel alignment | 35 | — |
| Auto engine diagnostic | 33 | — |
