Auto repair shop · Worthington, OH · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%75+18.2Value 14%98+13.9Replies to reviews 7%65+4.6Craft & service penalty96−0.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#90 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 39%
4.8★★★★★1,008 Google reviews · 24 photos
92%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Tiltons Automotive Service for friendly, professional staff, clear communication, and reasonable pricing that matches initial quotes. Many reviewers highlight quick turnaround times for services like oil changes, tire work, and mechanical repairs, noting the shop avoids unnecessary upselling. However, a minority of low-star reviews cite recurring issues with failed repairs requiring multiple visits, significant delays in returning vehicles, and poor phone responsiveness, including one instance where a car was held for over two years.
Google rating: 4.8 out of 5 from 1,008 reviews (92% five-star).
Reviews on this page: 1,008 Google reviews (797 with written comments, 8 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: October 21, 2026.
Service: Auto Repair Shop serving Worthington, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Tiltons Automotive ServiceAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tiltons Automotive Service: 82/100 on this factor. Category median: 87.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tiltons Automotive Service: 75/100 on this factor. Category median: 83.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tiltons Automotive Service: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tiltons Automotive Service: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tiltons Automotive Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tiltons Automotive Service: 65/100 on this factor. Category median: 59.B
65
Bar = this company · dark tick = category median.
Star ratings
1,008 Google reviews we collected
4.8of 5
5 stars92492%
4 stars333%
3 stars141%
2 stars40%
1 star333%
Praise vs complaints
Phrases our text analysis found in 797 written reviews
96%praise
Praise1,32896%
Complaints514%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price4840%
Reasonable6353%
Overpriced54%
Not sure43%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results30122%
Staff & attitude27820%
Speed & response21716%
Price & value17913%
Honesty & trust17012%
Would recommend13810%
Communication967%
What customers talk about
We read 797 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service, friendly professional staff, got me in & out quickly & didn’t try to recommend any unneeded service.”
“The people working there, even the owner Chris, are unhelpful, unfriendly and incompetent.”
“THEY NOT ONLY FIX YOUR CAR BUT THEY ARE CARING & COMPASSIONATE PEOPLE!”
“He was rude and was frustrated with me.”
“Tilton’s Automotive is fantastic - Jason and the team took great care of my truck and got it fixed fast.”
“To make matters worse, my insurance agent informed me that Tilton’s still hadn’t ordered any parts, which would have meant another unnecessary delay.”
“Pricing for services are reasonable when compared with other quality shops I've used that can take on any type of job.”
“…car off several months ago to get the timing belt changed and it was pricey but we were new to the 01 Lexus LS430 so we really did not know what to e…”
“I’m not sure how to describe the spirit of a company, but they have my trust.”
“I feel like I was scammed, but hey, I got new rear brakes I didn't ask for, nor did I actually need.”
“Tilton’s came highly recommended by friends & they didn’t disappoint.”
“Unless you want to be treated inhumanely, pay for faulty and remanufactured parts, and have your car damaged by careless employees, stay away!”
“Jason was super helpful throughout, kept me updated, and explained everything clearly so I knew exactly what was going on.”
“Tilton’s cost me time, nearly cost me money, and demonstrated very poor communication and coordination.”
People customers mention
Andy26 reviews
Columbus15 reviews
Gahanna15 reviews
Matt13 reviews
Chris13 reviews
Jason12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tiltons Automotive Service for 8 kinds of job. Pick one to see what they paid and said.
James3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
These guys are great! I’m not sure how to describe the spirit of a company, but they have my trust. When the parts from Ford were no longer available, they went out of their way and found a what was needed, did far more work than I was charged for, and did so with joy. They aren’t just trying to find excuses to…
CharoleneLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Went in to get a purge valve replaced .Great service from start to finish. Price was just what they quoted.Took me home and picked me up when car was finished.Will tell my friends about Tiltons.
Great priceService not listed
Shelly6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Tilton’s came highly recommended by friends & they didn’t disappoint. Great service, friendly professional staff, got me in & out quickly & didn’t try to recommend any unneeded service. I will definitely be back.
Deborah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tiltons Automotive Service are the BEST IN THIS CITY!! THEY NOT ONLY FIX YOUR CAR BUT THEY ARE CARING & COMPASSIONATE PEOPLE!! CHRIS & JASON HAVE ALWAYS BEEN VERY HELPFUL!! THANK YOU TILTONS FOR ALWAYS TAKING GOOD CARE OF ME & MY CAR FOR THE LAST 3 YEARS!! I AM TRULY GRATEFUL!!
Great priceAuto engine diagnostic
Terf3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Whatever you pay Matt, it's not enough. I have always walked away from auto repair conversations feeling like I was being taken advantage. Multiple times with Tilton and you could not ask for a better experience. Great team, great service. Thank you!
Reasonable priceAuto engine diagnostic
NickLocal Guide · 104 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This shop works on all our fleet vehicles and they do a great job. Excellent communication and easy to work with. Will always recommend them.
These guys are great! I’m not sure how to describe the spirit of a company, but they have my trust. When the parts from Ford were no longer available, they went out of their way and found a what was needed, did far more work than I was charged for, and did so with joy. They aren’t just trying to find excuses to charge more, they actually do more. I have and will continue to recommend Tiltons.
Response from the owner · 2 years ago
Thank you so much for your kind words, James! We are truly dedicated to going above and beyond for our customers and we appreciate your trust and recommendation.
Charolene [email protected]Local Guide · 39 reviewsiTotal number of Google reviews Charolene has written across all businesses on Google Maps, not just this one.
Went in to get a purge valve replaced .Great service from start to finish. Price was just what they quoted.Took me home and picked me up when car was finished.Will tell my friends about Tiltons.
Price assessment: Great price
Services: Service not listed
Shelly Norman6 reviewsiTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Tilton’s came highly recommended by friends & they didn’t disappoint. Great service, friendly professional staff, got me in & out quickly & didn’t try to recommend any unneeded service. I will definitely be back.
whistlecub2 reviewsiTotal number of Google reviews whistlecub has written across all businesses on Google Maps, not just this one.
Tiltons Automotive Service are the BEST IN THIS CITY!! THEY NOT ONLY FIX YOUR CAR BUT THEY ARE CARING & COMPASSIONATE PEOPLE!! CHRIS & JASON HAVE ALWAYS BEEN VERY HELPFUL!! THANK YOU TILTONS FOR ALWAYS TAKING GOOD CARE OF ME & MY CAR FOR THE LAST 3 YEARS!! I AM TRULY GRATEFUL!!
Price assessment: Great price
Services: Auto engine diagnostic
Terf3 reviewsiTotal number of Google reviews Terf has written across all businesses on Google Maps, not just this one.
Whatever you pay Matt, it's not enough. I have always walked away from auto repair conversations feeling like I was being taken advantage. Multiple times with Tilton and you could not ask for a better experience. Great team, great service. Thank you!
Price assessment: Reasonable price
Services: Auto engine diagnostic
Nick HinkleLocal Guide · 104 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
The folks at Tilton's are always professional and friendly. They proved great service. Their waiting area is really nice and comfortable. Very reasonable pricing.
Price assessment: Reasonable price
Services: Tires, Oil change
Response from the owner · 3 years ago
Hi there, David, we appreciate the excellent review and are glad we could be of service. If you have any further needs or questions, please do not hesitate to reach out!
Tyler WoottonLocal Guide · 14 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Tilton’s Automotive is fantastic - Jason and the team took great care of my truck and got it fixed fast. I dropped it off worried about the turnaround time, but they had it diagnosed and repaired quickly without cutting any corners. Jason was super helpful throughout, kept me updated, and explained everything clearly so I knew exactly what was going on.
It’s rare to find a shop that combines speed, honesty, and genuinely good customer service. If you need reliable auto work done right, I highly recommend Tilton’s. Ask for Jason - he’ll take care of you.
Price assessment: Reasonable price
Services: Electrical
marina sadler10 reviewsiTotal number of Google reviews marina has written across all businesses on Google Maps, not just this one.
Had tires put on my car a from a supposedly reputable company. Upon receiving my car back I noticed the car shaking badly at 55mph plus. Tilton’s came to the rescue by diagnosing that the other company did not balance the tires at all. Thanks to Tilton’s it runs great!
